HelpDesk

Ticketing software for effortless customer support

4.5 /5 (6 reviews) Write a Review!

HelpDesk Overview

What is HelpDesk?

HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.

HelpDesk Overview

Pricing

Starting from
$4.00/month

Pricing options

Free Trial
Subscription
Value for money

Contact HelpDesk for pricing information.


HelpDesk Features

Devices
Business size
S M L
Markets
Australia, Brazil, Canada, China, Germany and 5 others, India, Japan, Mexico, United Kingdom, United States
Supported Languages
English

Screenshots

HelpDesk screenshot: A single ticket view.
HelpDesk screenshot: A single ticket view. HelpDesk screenshot: View all tickets in one place and track their status. HelpDesk screenshot: Create new tickets and assign them to team members.

HelpDesk Reviews

HelpDesk Reviews

Overall rating
4.5
/
5
Excellent
4

Very good
1

Average
1

Poor
0

Terrible
0

Value for Money
4.3
Features
4
Ease of Use
4.7
Customer Support
4.7
83% recommended this app
Thomas V.

Helpdesk


Stephen G.

Very Useful to start a Helpdesk experience

Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.


Karolis B.

HelpDesk by LiveChat Review


Danielle A.

So easy you can't pass it up!

It's been a pleasure to use and has made my job so much easier!


Richard E.

Better than the rest!

We've used Salesforce Service Cloud, Zendesk, Groove and a slew of others. The team at Helpdesk has built a functionally rich solution that doesn't require a degree to understand how to operate. We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.


Thomas V.
Industry: Computer Software
Company size: 2-10 Employees

Helpdesk

Used Daily for 1-5 months
Reviewed on 8/1/2019
Review Source: Capterra

Pros

I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.

Cons

For now nothing particular, it's a young product, so limited in features, but they add features week by week.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephen G.
Industry: Religious Institutions
Company size: 13-50 Employees

Very Useful to start a Helpdesk experience

Used Daily for 1-5 months
Reviewed on 4/14/2020
Review Source: Capterra

Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.

Pros

Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.

Cons

I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Karolis B.
Industry: Gambling & Casinos
Company size: 201-500 Employees

HelpDesk by LiveChat Review

Used Daily for 1-5 months
Reviewed on 4/7/2020
Review Source: Capterra

Pros

Easy to use, user friendly, easy to instal

Cons

No reports export, No tags reports. Need more reports like live chat has

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Danielle A.
Industry: Libraries
Company size: 2-10 Employees

So easy you can't pass it up!

Used Daily for 1+ year
Reviewed on 4/8/2020
Review Source: Capterra

It's been a pleasure to use and has made my job so much easier!

Pros

There is really no learning curve for using this software. From the first day you are ready to go, helping your clients, and getting feedback for your services. They are very receptive to feedback and are constantly improving the software. Love it!

Cons

I love it!! This software is so easy to use I don't have any complaints.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Richard E.
Industry: Retail
Company size: 13-50 Employees

Better than the rest!

Used Daily for 1-5 months
Reviewed on 1/13/2020
Review Source: Capterra

We've used Salesforce Service Cloud, Zendesk, Groove and a slew of others. The team at Helpdesk has built a functionally rich solution that doesn't require a degree to understand how to operate. We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.

Pros

Super easy to get up and running and start managing customer support inquiries. The support team at HelpDesk is very attentive in addressing any questions.

Cons

Tighter integration with LiveChat when we selected the software would have been great, but that has since been rolled out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.7/10
Based on 6 user ratings
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HelpDesk Pricing

HelpDesk Pricing

Starting from
$4.00/month
Free Trial
Subscription
Value for money

Contact HelpDesk for pricing information.

Contact HelpDesk for pricing information.

Value for Money
4.3/5
Based on 6 user ratings
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HelpDesk Features

HelpDesk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4/5
Based on 6 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for HelpDesk

Additional information for HelpDesk

Key features of HelpDesk

  • Alerts / Escalation
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication

Benefits

• Convert messages into tickets and declutter your inbox.
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).

HelpDesk FAQs

HelpDesk FAQs

Below are some frequently asked questions for HelpDesk.

Q. What type of pricing plans does HelpDesk offer?

HelpDesk offers the following pricing plans:

Starting from: $4.00/month

Pricing model: Subscription

Free Trial: Available

Contact HelpDesk for pricing information.

Q. What are the main features of HelpDesk?

HelpDesk offers the following features:

  • Alerts / Escalation
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication

Q. Who are the typical users of HelpDesk?

HelpDesk has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does HelpDesk support?

HelpDesk supports the following languages:

English

Q. What type of pricing plans does HelpDesk offer?

HelpDesk has the following pricing plans:

Subscription

Q. Does HelpDesk support mobile devices?

We do not have any information about what devices HelpDesk supports

Q. What other apps does HelpDesk integrate with?

HelpDesk integrates with the following applications:

LiveChat, Zapier

Q. What level of support does HelpDesk offer?

HelpDesk offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base