--- description: Detailed reviews on ServiceWorks based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ServiceWorks with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceWorks Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [ServiceWorks](/software/116699/serviceworks) # ServiceWorks Canonical: https://www.getapp.ca/software/116699/serviceworks Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/116699/serviceworks?page=2) > ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting, inventory management, point of sale (POS), and more. The software is designed to end-to-end business management for service, and delivery companies. > > Verdict: Rated **3.6/5** by 115 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceWorks ServiceWorks helps field service businesses simplify operations, reduce manual work, improve visibility, and deliver a better customer experience by bringing critical workflows together in one platform. One of the biggest benefits is operational efficiency. ServiceWorks connects scheduling, dispatch, job management, inventory, purchasing, customer communication, invoicing, payments, and reporting so teams can reduce repetitive work and avoid relying on disconnected systems. ServiceWorks improves scheduling and technician productivity through visual dispatching, technician availability, service areas, skills, capacity, and workload management. Dispatchers can assign the right technician to the right job, quickly adjust schedules, and reduce back-and-forth between the office and field. Integrated parts and purchasing workflows are another major benefit. ServiceWorks connects jobs directly with inventory and purchase orders, helping businesses reduce delays and improve parts visibility. Orders can be placed with integrated distributors such as Marcone, Encompass, Reliable Parts, and Sundberg without leaving the ServiceWorks platform. When parts are ordered, jobs can automatically move to Waiting on Parts. Once required parts are received, jobs can automatically move to Ready to Be Rescheduled. This reduces manual status updates, prevents jobs from being overlooked, and helps teams manage outstanding service calls more efficiently. Customers can also be notified when parts arrive, helping speed up return scheduling. ServiceWorks provides better inventory control across warehouses, trucks, and multiple locations. Businesses can track parts, transfers, receiving, returns, purchase orders, cycle counts, and barcode activity. Better inventory visibility helps reduce lost parts, duplicate purchasing, stock issues, and unnecessary technician trips. For appliance repair and warranty service businesses, ServiceWorks enables COD and warranty work to be managed within the same system. Integrations with industry platforms such as ServiceBench and ServicePower help reduce duplicate data entry and support efficient warranty workflows. The mobile experience helps technicians stay productive in the field. Technicians can access schedules, customer history, equipment information, service notes, parts, forms, photos, estimates, invoices, signatures, and payments from their mobile devices. Online and offline capabilities help teams continue working when connectivity is limited. ServiceWorks also improves the customer experience through automated reminders, SMS communication, customer portals, digital estimates, invoices, payment options, and status updates. Better communication can reduce missed appointments, unnecessary calls, and customer uncertainty. Integrated invoicing and payment capabilities help businesses shorten the path from completed work to collected revenue. Payments can be recorded against jobs and invoices in the office or in the field, giving teams better visibility into receivables and financial performance. Managers gain greater operational visibility through reports, dashboards, and analytics covering technician productivity, job status, inventory, parts usage, receivables, commissions, service performance, and other key metrics. By combining field service management, CRM, scheduling, dispatch, inventory, purchasing, warranty, payments, mobile operations, reporting, and automation, ServiceWorks gives growing service businesses a scalable operational foundation. The result is less administrative work, fewer disconnected processes, better visibility, faster service workflows, improved technician efficiency, stronger customer communication, and greater control as the business grows. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 115 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support Software | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Service Works - **Location**: Chesterfield, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$948.00 - **Pricing model**: Per User - **Pricing Details**: Build your own package based on features you select. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI Image-to-Text - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - API - Access Controls/Permissions - Accounting Integration - Accounting Software - Activity Dashboard - Activity Tracking - Address Book - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Asset Tracking Software - Attendance Management - Attendance Tracking Software - Audit Management - Audit Trail ## Integrations (19 total) - Dispatch - Google Calendar - Google Maps - Mailchimp - NMI Payments - QUO - QuickBooks Online - QuickBooks Online Advanced - Quo - ServiceBench - ServicePower - Shopify - Square Payments - Stripe - Twilio ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Field Service Management Software](https://www.getapp.ca/directory/255/field-service-management/software) ## Related Categories - [Electrical Contractor Software](https://www.getapp.ca/directory/1005/electrical-contractor/software) - [Arborist Software](https://www.getapp.ca/directory/1423/arborist/software) - [Food Service Distribution Software](https://www.getapp.ca/directory/191/food-service-distribution/software) - [Field Service Management Software](https://www.getapp.ca/directory/255/field-service-management/software) - [Maid Service Software](https://www.getapp.ca/directory/887/maid-service/software) ## Alternatives 1. 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So far we're still in the "honeymoon phase" so to speak and beginning implementation. > > \[sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd degree to make sure our companies would be a mutual fit. Really went above and beyond for us to earn our business. ----- ### "ServiceWorks works for us" — 5.0/5 > **Matt** | *March 18, 2025* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Love the fact that it is both PC and mobile friendly > > **Cons**: Wish there was a little more customization > > Overall we have been VERY happy with ServiceWorks ----- ### "Stay far far away from ServiceWorks" — 1.0/5 > **Luke** | *December 7, 2024* | Mechanical or Industrial Engineering | Recommendation rating: 0.0/10 > > **Pros**: It has potential to be good software, but the mobile app is entirely unusable due to bugs and constant crashes. > > **Cons**: The mobile app has more bugs than the Amazon rainforest. It is literally unusable. When the issues were brought up during the onboarding process nothing was resolved, they just said to keep trying to use it. This is very subpar software that is so buggy it should not be released yet. > > This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed. The issues persisted, and when asking for a refund the company denied it. I used the app for 1.5 days, and they would not refund any of the one year subscription I paid for upfront. I did not even make it through the onboarding process, and they still refused to refund the payment. ----- ### "ASAP Appliance" — 5.0/5 > **Krystle** | *April 28, 2025* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Its VERY detailed oriented, I feel once we understand the system it will be easy > > **Cons**: No day and time stamped note per customer per appliance. I highly recommend\!\!\!\!\! > > Our rep \[sensitive content hidden\] is amazing at showing us how to work the new system and answering questions\! ----- ### "Service Works" — 4.0/5 > **Aubree** | *May 13, 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: We really like being able to invoice and schedule from the same program > > **Cons**: Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers > > We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer history and being able to see what is going on with techs in the field in real time. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/116699/serviceworks?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/116699/serviceworks) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data