About ServiceWorks
BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order
Key benefits of ServiceWorks
• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.
• The drag-and-drop calendar allows users to easily schedule and reassign jobs.
• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.
• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.
• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.
Devices
Business size
Markets
Supported Languages
Images
Features
Total features of ServiceWorks: 189
- API
- Access Controls/Permissions
- Accounting Integration
- Accounting Software
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Asset Management
- Assignment Management
- Attendance Tracking Software
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Availability Indicator
- Availability Management
- Barcode / Ticket Scanning
- Barcode Printing
- Batch Processing
- Billing & Invoicing
- Billing Portal
- Booking Management
- CRM Software
- Calendar Management
- Calendar Sync
- Call Disposition
- Chemical Usage Tracking
- Client Database
- Client Management
- Client Portal
- Clock In / Out
- Commission Calculations
- Communication Management
- Confirmation/Reminders
- Contact Database
- Contact Management Software
- Contract/License Management
- Cost Management
- Credit Card Management
- Credit Card Processing
- Customer Activity Tracking
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Delivery Tracking
- Digital Signature Software
- Dispatch Management
- Disposal Management
- Document Management Software
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management Software
- Email Templates
- Email Tracking Software
- Employee Management
- Employee Scheduling Software
- Employee Time Tracking
- Equipment Maintenance Software
- Equipment Management
- Equipment Tracking
- Estimating
- File Storage
- Fleet Management Software
- For Janitorial Services
- For Lawn Care
- For Pest Control Companies
- GPS
- Geographic Maps
- Group Scheduling
- Historical Reporting
- Hourly Billing
- Import/Export Management
- Interaction Tracking
- Inventory Control Software
- Inventory Management Software
- Inventory Optimization Software
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Job Management
- Job Scheduling
- Job Tracking
- Location Tracking
- Lot Tracking
- Maintenance Scheduling
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Mobile Workforce Control
- Monitoring
- Multi-Location
- Offline Access
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Order Entry Software
- Order Management Software
- Order Tracking
- Partial Payments
- Payment Collection in the Field
- Payment Processing Software
- Pest Activity Tracking
- Pesticide Usage Tracking
- Picking & Routing
- Point of Sale (POS)
- Preventive Maintenance Software
- Project Billing
- Project Management Software
- Project Time Tracking
- Project Tracking Software
- Property Layouts
- Purchase Order Management
- Purchasing & Receiving
- Push Notifications Software
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Risk Alerts
- Role-Based Permissions
- Route Management
- Route Optimization
- Routing
- SMS Messaging
- SSL Security
- Sales Orders
- Sales Reports
- Sales Tax Management
- Scheduling Software
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Serial Number Tracking
- Service History
- Status Tracking
- Subcontractor Management
- Summary Reports
- Surveys & Feedback
- Task Management Software
- Task Scheduling
- Tax Calculation
- Team Calendars
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking Software
- Timesheet Management
- Traceability
- Transaction History
- User Profiles
- Vendor Managed Inventory
- Vendor Management Software
- Warehouse Management Software
- Website Integration
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management Software
- iCalendar Support
Alternatives
Jobber
Workiz
AroFlo
Odoo
Reviews
Already have ServiceWorks?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 2021-03-26
It's a great app for appliance repair companies like us.
It's a great app for appliance repair companies like us.
Pros
Offers a lot of options and makes everything really easy for the office and techs both.
Cons
It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!
- Industry: Construction
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
End of the search
Reviewed on 2020-07-09
My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT...
My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.
Pros
I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.
Cons
Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Could be great. Maybe wait a few years
Reviewed on 2020-12-11
Pros
The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.
Cons
There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.
Response from Service Works
We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday.
Thanks for the feedback and being an amazing customer!
- Industry: Consumer Electronics
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
5 star out 5 star review
Reviewed on 2020-06-19
I like the software very well but only thing it needs is in the app beiang able to reschedule with...
I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender
Pros
I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor
Cons
the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Upgrade your service department's offerings
Reviewed on 2020-03-10
Positive. Allows us to gain control over the tech routing which translates into faster response...
Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.
Pros
The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time.
Cons
ServiceWorks has done a fine job with the mobile option capability. Continue to develop this aspect of the offering.
ServiceWorks FAQs
Below are some frequently asked questions for ServiceWorks.Q. What type of pricing plans does ServiceWorks offer?
ServiceWorks offers the following pricing plans:
- Starting from: US$19.99/month
- Pricing model: Free, Subscription
- Free Trial: Available
14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html
Q. What are the main features of ServiceWorks?
We do not have any information about ServiceWorks features
Q. Who are the typical users of ServiceWorks?
ServiceWorks has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does ServiceWorks support?
ServiceWorks supports the following languages:
English, French
Q. Does ServiceWorks support mobile devices?
ServiceWorks supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceWorks integrate with?
ServiceWorks integrates with the following applications:
Authorize.Net, Google Calendar, QuickBooks Online Advanced, Quickbooks Online, Shopify, Square Payments, Stripe, Zapier
Q. What level of support does ServiceWorks offer?
ServiceWorks offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for ServiceWorks.
- Janitorial Software
- Work Order Software
- Service Dispatch Software
- Appointment Scheduling Software
- Billing and Invoicing Software
- Food Service Distribution Software
- Field Service Management Software
- Field Activity Management Software
- Maid Service Software
- Pest Control Software
- Lawn Care Software
- Carpet Cleaning Software
- Plumbing Software
