ServiceWorks
About ServiceWorks
BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order
Pricing starting from:
US$828.00/year
- Free Version
- Free Trial
- Subscription
Key benefits of ServiceWorks
• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.
• The drag-and-drop calendar allows users to easily schedule and reassign jobs.
• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.
• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.
• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$828.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ServiceWorks: 182
Alternatives
Square Virtual Terminal
WorkWave Service
RouteManager
ZenMaid
Reviews
Already have ServiceWorks?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We love Service Works
Reviewed on 2024-05-19
We are so happy that we've decided to work with Service Works! This app has transformed our...
We are so happy that we've decided to work with Service Works! This app has transformed our business by allowing us to be more organized in so many ways!
Pros
Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze!
Cons
Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion.
Response from Service Works
Thank you for your wonderful review! We're thrilled to hear that Service Works has streamlined your operations. Our team is continuously working to improve the mobile experience to match the desktop version's reliability. We're delighted that Service Works has transformed your business and helped you stay organized. Thank you for choosing us!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Small Business Miracle for Field Management
Reviewed on 2023-07-27
We are glad we switched. We used SW with our prior employer and there was still a lot of beta going...
We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.
Pros
Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.
Cons
I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Original Customer
Reviewed on 2024-05-17
I feel like I am getting little return for my investment. It is just a matter of time until I...
I feel like I am getting little return for my investment. It is just a matter of time until I discontinue this service.
Pros
I have been a loyal customer since 1997, when it was SwiftLink.
I am only with Service works because I have not decided on a company to transition to.
I am no longer happy with the service nor the product.
Cons
The lack of customer service. The constant excuses. The poor accounting features.
Response from Service Works
Thank you for taking the time to share your feedback with us. We deeply value our long-term customers, and we sincerely apologize for the dissatisfaction you've experienced.
We regret to hear that our service and product have not met your expectations recently. Customer service and reliable features are top priorities for us, and we are committed to making the necessary improvements and would love the chance to discuss how we can better meet your needs. Please feel free to reach out to us directly at [email protected] so we can address your concerns more personally and promptly.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Usage of Service Works in Warranty Claims Submission
Reviewed on 2024-05-07
Pros
Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it. Its one of the software that I found so easy to use.
Cons
Need integration and another type or option when converting a file. We're working in the appliance industry and the other platforms we use only have limited options available that they're accepting specially on the file format / type - ServiceWorks or such is the one that need to adjust or look for an option to help.
Response from Service Works
Thank you for sharing your experience with ServiceWorks for warranty claims submission. Regarding your feedback on integration and file conversion options, we understand the importance of seamless compatibility, especially in the appliance industry. We'll explore options to enhance our integration capabilities and provide more file format options to better meet your needs. If you have any further suggestions or questions, please don't hesitate to reach out to our team.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great CRM!
Reviewed on 2024-05-07
Pros
We have all the features we need, even the route optimization and reports.
Cons
Glitches, but you can contact the team and they will fix it withina few days.
Response from Service Works
Thank you for sharing your feedback with us. We're delighted to hear that you're enjoying our map and report features. Rest assured, our team is dedicated to promptly addressing any glitches through our regular monthly patch and update releases. Thank you for choosing ServiceWorks!
ServiceWorks FAQs
Below are some frequently asked questions for ServiceWorks.Q. What type of pricing plans does ServiceWorks offer?
ServiceWorks offers the following pricing plans:
- Starting from: US$828.00/year View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html
Q. Who are the typical users of ServiceWorks?
ServiceWorks has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ServiceWorks support?
ServiceWorks supports the following languages:
English
Q. Does ServiceWorks support mobile devices?
ServiceWorks supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceWorks integrate with?
ServiceWorks integrates with the following applications:
Google Calendar, Mailchimp, NMI Payments, QuickBooks Online, QuickBooks Online Advanced, Shopify, Square Payments, Stripe, Zapier, authorize.net
Q. What level of support does ServiceWorks offer?
ServiceWorks offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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