ServiceWorks

3.7 (97)
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All In One. Effortless. Accessible. Cloud Based Solution

About ServiceWorks

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order

Pricing starting from:

US$828.00/year

  • Free Version
  • Free Trial
  • Subscription

Key benefits of ServiceWorks

• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.

• The drag-and-drop calendar allows users to easily schedule and reassign jobs.

• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.

• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.

• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$828.00/year

  • Free Version
  • Free Trial
  • Subscription

Images

ServiceWorks Software - Run your business on the go. Track time, create jobs, schedule, dispatch, order parts receive them everything in one app.
ServiceWorks Software - Schedule and Dispatch from anywhere - from the office or on the field
ServiceWorks Software - Vehicle locations and routes are displayed on the map
ServiceWorks Software - Yearlong view of all your work
ServiceWorks Software - CRM
ServiceWorks Software - Jobs in mobile app and view techs from admin
View 7 more
ServiceWorks video
ServiceWorks Software - Run your business on the go. Track time, create jobs, schedule, dispatch, order parts receive them everything in one app.
ServiceWorks Software - Schedule and Dispatch from anywhere - from the office or on the field
ServiceWorks Software - Vehicle locations and routes are displayed on the map
ServiceWorks Software - Yearlong view of all your work
ServiceWorks Software - CRM
ServiceWorks Software - Jobs in mobile app and view techs from admin

Features

Total features of ServiceWorks: 181

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Asset Tracking Software
  • Attendance Tracking Software
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Communication Management
  • Communications Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Database
  • Cost Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Delivery Tracking
  • Dispatch Management
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Electrical Estimating Software
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management Software
  • Email Reminders
  • Employee Management
  • Employee Scheduling Software
  • Equipment Maintenance Software
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • File Storage
  • Financial Management Software
  • Fleet Management Software
  • For Field Service
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Pest Control Companies
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Import/Export Management
  • Inspection Checklists
  • Interaction Tracking
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing Software
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Lot Tracking
  • Maintenance Scheduling
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Order Entry Software
  • Order Management Software
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing Software
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Picking & Routing
  • Preventive Maintenance Software
  • Project Billing
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Repair Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Orders
  • Sales Reports
  • Schedule Distribution
  • Scheduling Software
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management Software
  • Task Scheduling
  • Tax Calculation
  • Technician Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking Software
  • Timesheet Management
  • Traceability
  • User Management
  • Vendor Managed Inventory
  • Vendor Management Software
  • Warehouse Management Software
  • Warranty Claims Management
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management Software

Alternatives

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WorkWave Service

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#2 Alternative to ServiceWorks
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WorkWave Route Manager

4.3
#3 Alternative to ServiceWorks
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ZenMaid

4.6
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Reviews

Overall rating

3.7 /5
(97)
Value for Money
3.7/5
Features
3.7/5
Ease of Use
3.6/5
Customer Support Software
3.8/5

Already have ServiceWorks?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 97
Stacey
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Small Business Miracle for Field Management

Reviewed on 2023-07-27

We are glad we switched. We used SW with our prior employer and there was still a lot of beta going...

We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.

Pros

Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.

Cons

I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.

Moustafa
Overall rating
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Highly efficient

Reviewed on 2024-05-07

Pros

ServiceWorks helped me and my team achieve fast and great results with customers. Dispatch and technicians were great in terms job postings and enrouting

Cons

It rarely crashes. But I guess that’s normal since every app does

Response from Service Works

Thak you for your feedback. We are happy to hear you are enjoying our Software. We are constantly improving our system and staying up to date with the latest technological changes as it continues to grow. If you have any further suggestions, please do not hesitate to reach out. Thank you for choosing ServiceWorks!

Jasmine
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

THE CUSTOMER SERVICE AT Service Works

Reviewed on 2024-05-07

Pros

the program features are amazing IF THEY WORK

Cons

CUSTOMER SERVICE AT SW IS HOPELESS AND NO HELP IS AVAILABLE. WE HAVE BEEN HAVING ISSUES WITH THE PROGRAM SINCE WE CAME ON BOARD.

Response from Service Works

We're genuinely sorry to hear about your frustrations with our customer service and the challenges you've encountered since joining us. We're committed to resolving the issues you've experienced and ensuring that our program works seamlessly for you. Please reach out to our team and we can schedule a one on one with our customer success team. Thank you.

Joshua
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Works for us now

Reviewed on 2024-05-13

It's alright! I'm glad we use this instead of ServicePower

It's alright! I'm glad we use this instead of ServicePower

Pros

It works most of the time. Could be faster considering the volume we do.

Cons

It's slower than any other system I've ever used.

Response from Service Works

Thank you for your feedback! We have monthly releases to keep our software running smooth and as up to date as possible.
Thank you for choosing ServiceWorks!

Jim
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Service works

Reviewed on 2024-05-07

Pros

Fairly easy to use. Easy to train new employees to use. Fairly reasonable in price. Tech support is decent although communication could be better.

Cons

Not particularly easy trying to learn all the capabilities of the system.

Response from Service Works

Thank you for your feedback!

Showing 5 reviews of 97 Read all reviews

ServiceWorks FAQs

Below are some frequently asked questions for ServiceWorks.

ServiceWorks offers the following pricing plans:

14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html

ServiceWorks has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

ServiceWorks supports the following languages:

English

ServiceWorks supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ServiceWorks integrates with the following applications:

Google Calendar, Mailchimp, NMI, QuickBooks Online, QuickBooks Online Advanced, Shopify, Square Payments, Stripe, Zapier, authorize.net

ServiceWorks offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ServiceWorks.