ServiceWorks
All In One. Effortless. Accessible. Cloud Based Solution
4.4 /5 (13 reviews) Write a Review!ServiceWorks Overview
What is ServiceWorks?
BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order
ServiceWorks Overview
Pricing
Pricing options
14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html
ServiceWorks Features
Media


ServiceWorks Reviews
ServiceWorks Reviews
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My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.
5 star out 5 star review
I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender
Customizable for your needs
Will and the other service people are incredibly helpful and as soon as I send in a request for help I get a response. I do not have to wait days to at least be acknowledged that they heard me.
Upgrade your service department's offerings
Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.
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Pros
I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.
Cons
Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.
5 star out 5 star review
I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender
Pros
I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor
Cons
the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.
Could be great. Maybe wait a few years
Pros
The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.
Cons
There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.
Customizable for your needs
Will and the other service people are incredibly helpful and as soon as I send in a request for help I get a response. I do not have to wait days to at least be acknowledged that they heard me.
Pros
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great. This doesn't exist in any of the other pest control software that I am aware of.
Cons
Because we are one of the first in our state, a lot of thinking had to go into getting the system to do what we needed it to do in order to comply with state regulations. But the software is so flexible it is really not a problem
Upgrade your service department's offerings
Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.
Pros
The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time.
Cons
ServiceWorks has done a fine job with the mobile option capability. Continue to develop this aspect of the offering.
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ServiceWorks Pricing
ServiceWorks Pricing
14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html
14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html
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ServiceWorks Features
ServiceWorks Features
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Categories
Categories
Additional information for ServiceWorks
Additional information for ServiceWorks
Key features of ServiceWorks
- Accounting Integration
- Billing & Invoicing
- Client Management
- Contact Database
- Contract Management
- Custom Forms
- Dispatch Management
- Employee Management
- Equipment Tracking
- Inventory Management
- Job Management
- Mobile Access
- Order Management
- Routing
- Traceability
- Vendor Management
- Warehouse Management
- Work Order Management
Benefits
• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.
• The drag-and-drop calendar allows users to easily schedule and reassign jobs.
• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.
• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.
• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.
ServiceWorks FAQs
ServiceWorks FAQs
Below are some frequently asked questions for ServiceWorks.
Q. What type of pricing plans does ServiceWorks offer?
ServiceWorks offers the following pricing plans:
Starting from: US$19.99/month
Pricing model: Subscription
Free Trial: Available
14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html
Q. What are the main features of ServiceWorks?
ServiceWorks offers the following features:
- Accounting Integration
- Billing & Invoicing
- Client Management
- Contact Database
- Contract Management
- Custom Forms
- Dispatch Management
- Employee Management
- Equipment Tracking
- Inventory Management
- Job Management
- Mobile Access
- Order Management
- Routing
- Traceability
- Vendor Management
- Warehouse Management
- Work Order Management
Q. Who are the typical users of ServiceWorks?
ServiceWorks has the following typical customers:
Small Business, Large Enterprises, Non Profit, Mid Size Business
Q. What languages does ServiceWorks support?
ServiceWorks supports the following languages:
English
Q. Does ServiceWorks support mobile devices?
ServiceWorks supports the following devices:
Android, iPhone, iPad
Q. What other apps does ServiceWorks integrate with?
ServiceWorks integrates with the following applications:
Authorize.net, Google Calendar, QuickBooks Online, QuickBooks Online Advanced, Shopify, Square Payments, Zapier
Q. What level of support does ServiceWorks offer?
ServiceWorks offers the following support options:
Phone Support, Online Support, Knowledge Base, Video Tutorials
My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.