--- description: Detailed reviews on Giva based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Giva with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Giva Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Giva](/software/116599/giva-customer-service) # Giva Canonical: https://www.getapp.ca/software/116599/giva-customer-service Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/116599/giva-customer-service?page=2) > Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity. > > Verdict: Rated **4.9/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Giva • Giva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. • Robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. • Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. • Giva’s dashboard supports colorful charts, metrics and analytics, providing complete visibility into critical issues and priorities. Everybody can quickly build their own personalized home page dashboard with widgets from a library by intuitive drag and drop capability. • View, manage and prioritize tickets on the go using Giva’s HIPAA-compliant mobile app. There's no need to download or install anything as the mobile app is fully browser-based. • Giva offers a highly customizable solution that can streamline processes with business rules and automated workflows according to the needs of your organization. • Giva is a HIPAA-compliant solution, ensuring all sensitive medical records or healthcare data is managed safely and securely. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 57 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Giva - **Location**: Sunnyvale, California, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$69.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Professional: $69/month for Fixed/named License Enterprise: $89/month for Fixed/named License For Enterprise Edition Concurrent Tokens and Floating Tokens available to lower costs for casual users. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 207 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Lifecycle Management - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders - CRM Software - Call Center Management - Catalog Management - Change Management Software - Change Planning ## Integrations (4 total) - Azure AI services - Azure Active Directory External Identities - LDAP Manager - Single Sign-On ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Change Management Software](https://www.getapp.ca/directory/971/change-management/software) - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software) - [Knowledge Base Software](https://www.getapp.ca/directory/2823/knowledge-base/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Highly Scalable IT Help Desk with Great AI & Outstanding Support" — 5.0/5 > **Charbel** | *June 28, 2024* | Commercial Real Estate Software | Recommendation rating: 10.0/10 > > **Pros**: Over the past five years, Giva has become an indispensable asset for our organization, significantly enhancing our efficiency and productivity. As an IT Manager supporting two companies—a construction firm with 80 users and a property management company with 250-300 users—I've seen firsthand how Giva has streamlined our operations across multiple areas. One of the most impactful benefits we've experienced is in help desk management. Giva's intuitive interface allows us to effortlessly track, manage, and assign tickets to different agents across various departments such as IT, marketing, and accounting. This has enabled us to provide a high level of support for our users and keep tasks organized. The system's scalability has been crucial, seamlessly accommodating our growth from a small construction company to a much larger property management firm. Giva has revolutionized our asset management. Before implementing Giva, we had no systematic way of tracking our IT inventory. Now, every piece of equipment is tagged and entered into Giva before being assigned to an employee. This has given us unprecedented visibility into our assets, allowing us to quickly generate reports on equipment allocation, age, and specifications. When management requests information on a user's assigned equipment, we can provide accurate data 90% faster than before. > > **Cons**: No negatives. We all love Giva and they keep adding new features every 3 weeks. > > The user-friendly nature of Giva has been a significant advantage. New team members can quickly learn and master the system without extensive training. The customizable dashboards allow each user to tailor their view to their specific needs and preferences, enhancing individual productivity. Giva's impact on our overall productivity has been substantial. We estimate a 60-70% increase in productivity, saving approximately 20-30 hours per month that can now be dedicated to other critical tasks. This equates to nearly an extra week of productivity each month. The software's organizational features have been particularly helpful in prioritizing and managing tickets. Unlike email-based systems where requests can easily get lost, Giva provides a clear overview of all tickets, their severity, and status. This clarity has improved our response times and overall service delivery. Giva's robust reporting capabilities have also impressed us. We can now provide senior management with detailed reports on asset allocation and ticket status almost instantaneously, a process that previously required significant time and effort. ----- ### "Deep Customization and Very User Friendly with Wonderful Reporting/Metrics" — 5.0/5 > **Jeremy** | *July 29, 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I selected Giva for our new IT Service Management tool and implemented it in our behavioral health department, and I must say, it’s been key in helping us make enormous improvements. Ever since we switched to Giva, everything has been running smoother and more efficiently.The first thing that struck me was the seamless onboarding process. The Giva support team provided hands-on assistance and guided us through the setup. They were responsive, patient, and attentive to our specific needs, ensuring a very smooth transition from our previous system. Importing existing data and configuring the system was simple, and they even suggested features I hadn't considered, making our lives easier right from the start.The most significant improvement and result we noticed was the reduction in response time and ticket resolution. Before Giva, we relied on emails and manual ticket sorting, leading to delays and confusion. With Giva's centralized dashboard, all tickets are displayed neatly, and I can easily see my assigned tasks, new tickets, and recent activity in one place. This alone increased our team’s productivity substantially\!The system's automation also allows us to set up macros and automatic ticket closure, saving us time and effort on repetitive tasks. > > **Cons**: There aren't any negatives we see in Giva. When we needed some new report functions they made the changes. We've made a number of improvement suggestions they listen and implement most of our feedback. > > The Giva service management system impressed me from the start with its deep customization capability, user-friendly interface, and seamless ticket management capabilities. Opening, closing, and tracking tickets was a breeze, allowing our team to efficiently address customer inquiries and technical issues. Additionally, the system's notification system kept us on top of urgent tickets, ensuring prompt and proactive support.The ability to customize and organize the dashboard to suit our needs has been invaluable. I can arrange the information according to my preference, prioritize tasks, and track their status without any confusion. It's a level of organization we never thought was possible and unique to Giva as we’ve used many other systems.Giva's private note feature allows us to communicate internally without disclosing sensitive information to the customers. This eliminates any confusion and ensures that the necessary details are at hand, resulting in faster resolution times.Another key feature that stands out is the ability to generate detailed reports. The advanced reporting and analytics feature in Giva has also proven to be critical to our turnaround. I can now generate reports on ticket trends, response times, user satisfaction, and more, providing valuable insights to our leaders and helping them make data-driven decisions. ----- ### "Simple, straight forward, and efficient help desk software." — 4.0/5 > **Vincent** | *August 30, 2017* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: It is a good, stable, basic help desk software application that is not over-burdened with complex configuration and setup. The user interface is simple and straight forward, freeing up the user to focus on the help desk issues, not the help desk software. The Giva support staff always provides intelligent and informative responses in a professional and timely manner. > > **Cons**: Having come from using similar on-site software, I miss having direct access to the source tables to create more complex custom reports. But Giva does have a lot of customizable reports that will meet most needs. > > Reduced time supporting the "help desk software". ----- ### "Giva Outshines ServiceNow with Intuitiveness and Versatility" — 5.0/5 > **Brian** | *June 1, 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: In comparison to other ticketing systems I've used in the past, like ServiceNow or some homegrown applications, Giva shines through with its intuitive features. ServiceNow, though well-known, always seemed a bit convoluted to me. Whether it was the dashboard or the ticketing system, I often found myself struggling to navigate the platform. With Giva, however, this problem is entirely non-existent.With Giva, identifying my assigned tickets is a breeze, and I'm promptly notified via email whenever there are new comments. This is a stark contrast to ServiceNow, where I had to manually hunt for my tickets. Giva's beautiful, customizable dashboard, with a library of selectable widgets, gives me all the information I need at a glance.What's more, my introduction to Giva required zero training. The system was so intuitive, I found myself quickly assigning tickets, changing statuses, and adding notes both public and private. Other systems often bury essential fields in hard-to-find places, but Giva conveniently places them on the right, eliminating excessive scrolling. And if I ever hit a snag, Giva's library of video tutorials is always at my disposal. The Giva asset management module has been a boon in tracking both technical and non-technical assets, such as ergonomic desks. We're even considering creating a separate service desk for our facilities department to leverage Giva's capabilities further. > > **Cons**: I cannot say there are any features missing. There are lots of functions that I've not had time to try yet. Looking ahead, I'm excited to explore more of Giva's features like the change management app and the self-help portal. > > As the head of an IT Service Desk for an organization dealing with behavioral health records, I have a lot on my plate. We support an expansive network of 800 employees and 1,200 contractors. My background largely involves programming, so this managerial role is quite new to me. I am grateful to use Giva, a cloud-based IT Service Desk application that effortlessly simplifies my work.Giva's HIPAA compliance, intuitive user interface, and easy administration capabilities make it an integral part of our operations. Although I wasn't involved in the initial decision to choose Giva, I cannot overstate my satisfaction with this robust tool after using it for only 4 months. The user-friendly nature of Giva leaves me nothing short of being very impressed. The easy-to-follow ticket history and comment section is just one example of its stellar interface.Giva's reports are another highlight, providing an invaluable tool for staff management. They help me distribute workload, monitor open tickets, and ensure timely closure of tasks. I also use these reports for performance evaluations. Giva's feature of saving multiple versions of preconfigured reports is a lifesaver, and the option to automatically schedule and email PDFs of these reports is the cherry on top.I would wholeheartedly recommend Giva to my industry colleagues. It's made my job easier, and I'm sure it can do the same for others. ----- ### "Excellent Service Desk Ticketing and Knowledgebase System; Using since 2009\!" — 5.0/5 > **Julia** | *July 28, 2022* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: I've been using Giva since 2009 as a helpdesk analyst and then as an Assistant Supervisor of the IT help desk at a law firm. My perspective comes from using Giva for over 13 years. Giva is an excellent service desk ticketing and knowledgebase system. We generally take about 150 calls/day, so we are a very busy help desk. We have over 2000 knowledge records documenting procedures and troubleshooting tips. The Giva KB system is good for submission, review, approval, and maintenance of the KB records. The ticketing and knowledgebase systems helps our team with efficiency and productivity. The ticketing and knowledge base modules are integrated so that solutions can be copied into tickets. > > **Cons**: We love Giva and they keep adding more novel functions so we are extremely happy\! > > One thing I appreciate about Giva is that they are open to our feedback and requests for modifications and features. The Giva dashboard is customizable and allows us each to choose the items to display (e.g. status and open ticket lists) that are helpful to our specific job and work style. Some time ago, we integrated our Cisco Finesse VOIP phone system with the Giva telephony API. When we get a new call, there is an option to have a ticket automatically created and populated with the customer’s profile/history so the agent can start trouble shooting right away, which is a feature some of our agents find indispensable. I’ve also recently started using the scheduled tasks and macro features, and I enjoy having Giva auto-generate some of my repeating tickets automatically created on a schedule, which saves me a lot of ticket creation time and serves as a reminder for those tasks as well. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/116599/giva-customer-service?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/116599/giva-customer-service) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data