Versature

Versature

Cloud-based VoIP communications platform for business users

4.6/5 (9 reviews)

Versature Overview

Versature is a provider of cloud hosted VoIP solutions for SMB’s and Enterprise-level organizations seeking SaaS-based business phone systems. Available on scalable per month per user pricing plans, Versature packages offer toll-free minute allowances, multiple call queues, plus the free provision of plug & play VoIP phones. Configured and delivered by Versature’s provisioning team, general features and add-ons include unlimited local calls (Canada), voicemail, fax to email, call logging and auto attendant support. This is made extendable thanks to an Open API and a number of integration options for third-party systems such as Salesforce, Klipfolio and Slack, plus an add-on for Google Sheets. Versature Insights then adds business call analytics with a Performance Wallboard for motivating calls agents with comparative performance statistics. Audio conversation records can also be filtered and listened back, while a Call Center Web Header embeds call queue information into a customer service website.

Versature for iOS then provides a free companion mobile app that allows Versature users to extend business phone services away from the desk. With secured login, it features a dial pad, plus a configurable caller ID for displaying a Versature business number for inbound and outbound calls. A contact directory facilitates one-touch dialing across an organization’s contact book or those locally stored, while presence awareness shows which users are online. Call histories and configurable answering rules are joined by voicemail access, along with call conferencing, transfer and recording capabilities. In addition, the app also offers a “call pull” option for seamlessly moving live calls between mobile and office desk phones.

Pricing

Starting from
$30/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Versature Reviews

Overall rating
4.6/5
89% positive reviews
6
Excellent
2
Very good
1
Average
0
Poor
0
Terrible
Susan G.

Impressed

Used Daily for 1+ year
Reviewed on 10/24/2018
Review Source: Capterra

I really like this service. I think it is a great new way of having office phones with fantastic customer support. The company is located in Ottawa with their support teams there as well so you are actually talking to a person who knows the company/your problems and not a bot or someone overseas in a call centre.

Pros

Pros of this service: It is easy to use which is great but the best thing by far is their technical support team. My firm was having issues with our internet which was causing poor call quality and the team helped immensely. They followed up and kept on top of our case constantly making sure we were getting the best service. I worked with rep specifically to rectify the issue and he was fantastic.

Cons

If your internet provider (like Rogers or Bell) does stuff to their lines which effects your internet speed/quality it can have an effect on the phones but this is uncommon

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Chris K.

You Need Versature! It'll Change The Way You Do Business!

Used Daily for 2+ years
Reviewed on 4/10/2019
Review Source: SoftwareAdvice

Versature has taken the way we communicate with our clients to the next level. Allowing us to get the customers to the right department effortlessly and effectively. We never experience any downtime or service interruptions.

Pros

- Fast and Reliable Service From Service Team & Technicians
- Effective Business Solutions
- Competitive Market Pricing

Cons

We have no complaints to report about Versatures services they provide.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lisa B.

Office Manager

Used Daily for 2+ years
Reviewed on 10/24/2018
Review Source: Capterra

It was and is fantastic. They support team is awesome. I now rarely have to reach out to them.

Pros

Ease of use. As the administrator of the phone system, I had full control. Easy to log in.

Cons

As we were an early client to Versature, our active directory was not updated unless their support team did it. They have not rectified this problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ryan F.

Versature saved us from a legacy phone system disaster!

Used Daily for 1+ year
Reviewed on 10/24/2018
Review Source: Capterra

We had a large phone system that cost us hundreds of dollars each time a technician came out. It was costing us thousands of dollars a year to maintain. The change to Versature saved us a ton of money and put control back into our hands.

Pros

Ease of use, fantastic remote access, very simple to train others, very reasonable cost.

Cons

I've yet to experience any real negatives, will be certain to update if I do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jerilyn W.

Versature review

Used Daily for 6-12 months
Reviewed on 4/29/2019
Review Source: Capterra

Versature has very helpful customer service agents but I find it takes a lot of phonecalls to resolve an issue.

Pros

I like being able to pre-program the phone system for holiday greetings

Cons

I find the directory features difficult to update

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10

Versature Pricing

Starting from
$30/month
Pricing options
Free Trial
Subscription
Value for money

Essentials (10 call queues, 2,500 toll-free minutes) = $29.99 per month
Professional (15 call queues, 5,000 toll-free minutes) = $34.99 per month
Enterprise (20 call queues, 10,000 toll-free minutes) = $44.99 per month

Add-ons also available – see website for full details.

Versature Features

  • API
  • Activity Dashboard
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Conferencing
  • Reporting & Statistics
  • Third Party Integration
  • Voice Mail

  • Automatic Notifications
  • CRM Integration
  • Chat
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Receiving
  • SMS Integration

Additional information for Versature

Key features of Versature

  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Contact Management
  • Escalation Management
  • IVR / Voice Recognition
  • Mobile Access

Benefits

• Versature is a cloud-based VoIP communications provider offering Polycom VVX telephone hardware options that promise integration with leading SaaS-based tools and call data analysis software.

• Per month, per user payment plans are scalable up to Enterprise level and include toll-free allowances plus free VoIP phones that are configured and shipped for plug & play connection.

• Versature Insights provides a Performance Wallboard offering gamified team, call center and individual agent performance charts, plus audio conversation records and a Call Centre Web Header making call queue waiting times visible to customers.

• The companion Versature mobile app for iOS devices provides native access to features including call conferencing, transfer and recording, along with "call pull" for transferring a live call from app to deskphone.

• Third-party integrations include Salesforce, Klipfolio, Slack, Google Chrome, Google Sheets, Microsoft Office 356, blueButler and leading social networks such as Facebook and Twitter.

Versature FAQs

Below are some frequently asked questions for Versature.

Q. What type of pricing plans does Versature offer?

Versature offers the following pricing plans:

Starting from: $30/month

Pricing model: Subscription

Free Trial: Not Available

Essentials (10 call queues, 2,500 toll-free minutes) = $29.99 per month
Professional (15 call queues, 5,000 toll-free minutes) = $34.99 per month
Enterprise (20 call queues, 10,000 toll-free minutes) = $44.99 per month

Add-ons also available – see website for full details.

Q. What are the main features of Versature?

Versature offers the following features:

  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Contact Management
  • Escalation Management
  • IVR / Voice Recognition
  • Mobile Access

Q. Who are the typical users of Versature?

Versature has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Versature support?

Versature supports the following languages:

English

Q. What type of pricing plans does Versature offer?

Versature has the following pricing plans:

Subscription

Q. Does Versature support mobile devices?

Versature supports the following devices:

iPhone

Q. What other apps does Versature integrate with?

Versature integrates with the following applications:

Facebook, Klipfolio, Office 365, Salesforce Sales Cloud, Slack, Twitter

Q. What level of support does Versature offer?

Versature offers the following support options:

Online Support, Phone Support