About BigChange

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, cloud-based platform. BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.


Key benefits of BigChange

• BigChange Job Management Platform is a cloud-based field service management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange Job Management Platform adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.


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Not sure about BigChange? Compare with a popular alternative

BigChange

4.5 (269)
VS.
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Starting Price

£14.95
month
US$19.00
month

Pricing Options

Free version
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Features

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Integrations

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Ease of Use

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Value for Money

4.3 (269)
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Customer Service

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Reviews

Overall rating

4.5 /5
(269)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support Software
4.6/5

Already have BigChange?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 269
Colin
Colin
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Working with Big Change

Reviewed on 2020-07-27

See less, it’s like the solution has integrated well and forms part of our day to day operating...

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Response from BigChange

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model.
Thank you for choosing BigChange.

Iain
Overall rating
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

SVS using Big Change Job Watch Software

Reviewed on 2021-02-01

Pros

Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users.

The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.

Cons

It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding.

Stock module could be improved, enabling stock usage deducted from stock holding without manual process.

Alternatives Considered

Dynamics 365

Reasons for Choosing BigChange

Microsoft Dynamic did not work for the company and investment to develop the software was costly. It did not tick all our business requirements either i.e. vehicle tracking, tablet users etc

Switched From

Dynamics 365

Response from BigChange

Thank you for your detailed review - it is really appreciated.
As it is very feature rich there is a lot to learn as you roll out the system to your teams . Since you joined us we have introduced our BigChange University - a rotation of training modules which covers the system end to end and is available to customers old and new.
Additionally we have big plans for our Stock and Equipment feature so look out for announcements on Latest Updates.
Thanks again!

Terry Clark
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

If you are an existing company and you take on this product, expect a disappointing Big...

Reviewed on 2022-08-04

You are expected to do all of the onboarding with little or no support.
My team are unimpressed...

You are expected to do all of the onboarding with little or no support.
My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product.

Pros

Sales reps are likeable and extremely helpful.
[SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.

Cons

The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true
Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change
We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation.
You will be charged for everything and there are extras on every turn you take.

Response from BigChange

Hi Terry

We also pride ourselves on honesty and integrity and I am familiar with some of the points you have raised to the team around some of the additional things you would like BigChange to be able to do. We are always keen to work with customers directly hence our visit to you and your teams back in March. It is important that we listen to customer and act and I am aware that after the meeting we offered to help document the items you mentioned in an improvement plan but that was not something you were keen on at the time. We have a large customer base who are getting incredible value from BigChange and we remain focused on helping all of our customers to gain more and more value from the platform. We would love to spend more time with you and your team and help you to get that value from BigChange to help your business.

Many thanks

Ian Burgess
Chief Customer Officer

Gary
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Initial Review

Reviewed on 2023-07-28

I still like the playform, and we are yet to fully go live, but there have been some major...

I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.

Pros

Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.

Cons

The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.

Response from BigChange

Hi Gary,

Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the system.

I have noted your feedback and passed this on to the relevant team but please reach out to the Roadcrew team who are available 24/7 or your Customer Success Manager if you are still experiencing frustrations.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Simon
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

SWS Northwest Ltd

Reviewed on 2021-09-14

[SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so...

[SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to.
Eli Sufrin is always available to help us out.
It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

Pros

Its functionality and the ability to hold all our customers details, job details and job tracking.

Cons

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

Alternatives Considered

monday.com

Reasons for Choosing BigChange

I had used Big Change at another company years ago and found it to be a very good piece of software.

Switched From

TeamUp

Reasons for Switching to BigChange

They did not have the functionality of BigChange.

Response from BigChange

Simon, thank you for your review! I'm so glad to hear that you enjoyed our service.

We're always looking for ways to improve, but it's great to know that we are on the right track.

BigChange

Showing 5 reviews of 269 Read all reviews

BigChange FAQs

Below are some frequently asked questions for BigChange.

BigChange offers the following pricing plans:

  • Starting from: £14.95/month
  • Pricing model: Subscription
  • Free Trial: Not Available

JourneyWatch = £14.95 per vehicle, per month JobWatch = £69.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month

BigChange has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

BigChange supports the following languages:

English, French

BigChange supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BigChange integrates with the following applications:

Google Maps, Microsoft Outlook, Microsoft Word, QuickBooks Online Advanced, SAP Business One, Xero, inspHire, what3words

BigChange offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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