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BigChange

Name: BigChange
Rating: 4.5 (270 reviews)

BigChange

4.5 (270)

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BigChange is the complete Job Management Platform.

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About BigChange

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, cloud-based platform. BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

Key benefits of BigChange

• BigChange Job Management Platform is a cloud-based field service management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange Job Management Platform adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.

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month

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Reviews

Overall rating

4.5 /5

(270)

Value for Money

4.3/5

Features

4.3/5

Ease of Use

4.3/5

Customer Support Software

4.6/5

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Showing 5 reviews of 270 Read all reviews

Showing 5 reviews of 270

David

Overall rating

Industry: Facilities Services
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 9.0 /10

Tomkinson Heating Big Change Review

Reviewed on 2023-03-31

In general a good experience. The engineers use the product well

Pros

Giving engineers jobs on tablet and getting correct job cards

Cons

There have been a few outages in the past which halt operations

Response from Simpro Software

Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best wishes
Louise

Melissa

Overall rating

Industry: Construction
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support Software
Likelihood to recommend 9.0 /10

Big Change Review

Reviewed on 2023-08-31

Pros

The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.

Cons

It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.

Response from Simpro Software

Hi Melissa

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Claudio

Overall rating

Industry: Mechanical or Industrial Engineering
Company size: 11–50 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 4.0 /10

Big Change Issuies

Reviewed on 2023-07-01

Neutral

Pros

At the outset when sold the product it seemed quite user friendly

Cons

Too many issues to note reallyYou do a quote and then turn it to a job but it doesn't bring through the details of the job so you have to copy and paste!!There are many more issues and a lot of work arounds and copy and pasting.

Response from Simpro Software

Hi Claudio,
Thanks so much for your feedback.
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.

Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you and endeavor to get a resolution.

It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.

I look forward to hearing from you.
Best wishes
Louise

Heather

Overall rating

Industry: Facilities Services
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 9.0 /10

Excellent all round system

Reviewed on 2023-09-01

Pros

The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get

Cons

There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam.

Response from Simpro Software

Hi Heather

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go.
We really do appreciate your feedback and I will pass this on.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise