--- description: Detailed reviews on Balto based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Balto with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Balto Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Sales Coaching Software](/directory/1411/sales-coaching/software) > [Balto](/software/115567/balto) # Balto Canonical: https://www.getapp.ca/software/115567/balto Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/115567/balto?page=2) > Balto is a call center software solution that integrates with existing web-based telephony systems, using artificial intelligence to monitor calls and interpret phone conversations in order to provide sales or service reps with prompts for the best things to say at high impact points during the call > > Verdict: Rated **4.3/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Balto • Balto is a cloud-based call center solution for sales, customer services, accounts receivable, quality and compliance applications, that uses Artificial Intelligence to provide reps with helpful coaching prompts. • Balto promises integration with any existing, cloud-based telephony systems and third-party contact center software such as Five9, Livevox, TCN, Ring Central, Avaya, NICE InContact, Outreach, Hubspot, Zultys, 3CX and Vocalcom. • Conversation analysis and automated call coaching works from Agile Checklists, with Balto's speech recognition used to listen for conversation "milestones" that are checked off the lists visually to guide call rep progress. • Balto never saves or records sensitive personal, private information and uses protocols including 256-bit encryption, PCI, PCH \& PII security, HTTPS \& TLS, plus AWS-based data storage to protect caller information and data. • Dashboard visualizations are automatically updated with real time conversation data, granting reps and managers with call feedback for review purposes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 11 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Balto Software - **Location**: St. Louis, US - **Founded**: 2017 ## Commercial Context - **Pricing Details**: Contact vendor for pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - AI Copilot - AI Summarization - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Assessment Management - Automated Routing - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Scripting - Campaign Management Software - Computer Telephony Integration - Content Management System (CMS) Software - Customer Experience Management - Customizable Reports - Dashboard Software ## Integrations (21 total) - 3CX - 8x8 Contact Center - AuguTech - Avaya Experience Platform - CTM - CTSuite - CXone Mpower - Convoso - Five9 - GENESYS - HubSpot CRM - LiveVox - Nextiva - NobelBiz Voice Carrier Network - Outreach ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Sales Coaching Software](https://www.getapp.ca/directory/1411/sales-coaching/software) ## Related Categories - [Sales Coaching Software](https://www.getapp.ca/directory/1411/sales-coaching/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [Contact Centre Quality Assurance Software](https://www.getapp.ca/directory/3834/contact-center-quality-assurance/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Calabrio ONE](https://www.getapp.ca/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) ## Reviews ### "Wow\! Balto really helped us get sales people up to speed fast" — 5.0/5 > **Verified Reviewer** | *April 8, 2019* | Venture Capital & Private Equity | Recommendation rating: 10.0/10 > > **Pros**: Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time > > **Cons**: Haven't run into any huge issues yet. Awaiting a few features but they are being built\! ----- ### "Balto User - Great Product for our Needs" — 5.0/5 > **Tony** | *April 14, 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says. > > **Cons**: Some of the reporting could be better laid out. > > Overall very positive. ----- ### "Balto - Helpful" — 3.0/5 > **Sam** | *October 31, 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: I like that Balto can lead you to the right KB. I feel like that would help the newer people a lot.. > > **Cons**: I do not like when Balto tells me to talk slower. I naturally talk fast but not too fast that people cannot not understand me. > > Balto is required at my job, so we do not have a choice of whether we like Balto or not. We have to use Balto. ----- ### "Real Time vs Post Call Superiority" — 5.0/5 > **Brandon** | *January 15, 2019* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: The fact that the platform coaches and recognizes deficits in real time is crucial\! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE\! > > **Cons**: The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching. > > Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world\! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long. ----- ### "Balto Anomaly Squared Review" — 4.0/5 > **David** | *April 19, 2022* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: The efficiency and ease of use for the product. > > **Cons**: Deployment was a task having to go through one by one on all computers > > Very well. It has been a great service for our buisness ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/115567/balto?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/115567/balto) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data