About Qualtrax

Qualtrax is a cloud-based compliance management platform which allows businesses to manage accreditations, documents, processes, employee training and testing. The software is designed for forensic labs, testing labs, medical examiners, manufacturers, utilities companies, and other industries which need to comply with standards including ISO 17025, 17020, 13485, and 9001, GFSI, FDA, ASCLD/LAB, ACLASS, and FQS.

Qualtrax provides the tools needed to manage both external and internal audits, and aims to simplify the quality management of heavily regulated industries and ensure that critical industry regulations are addressed. Users can maintain up-to-date data across the organization and manage compliance with role-based actions which control document view and edit permissions.

Processes can be automated using workflows in Qualtrax, including corrective actions, incident management, accident reporting, and more. Process gaps and bottlenecks can be identified, and users can run reports on workflows in progress or completed. Users can also manage employee training through Qualtrax, with role-based training, automated alerts, and linking of documents with trainings or assessments.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Qualtrax

• Qualtrax allows users to import compliance standards and tie specific processes and documents to each requirement.

• Role-based actions can be assigned to control view and edit permissions for documents, and determine who can review and approve revisions.

• Process visualization enables progress tracking and the identification of any gaps, bottlenecks, or roadblocks.

• Users can assign and schedule role-based trainings, with automated alerts to notify employees of upcoming training and inform managers of required sign-offs.

• Qualtrax can be integrated with a range of third party systems, including email, network storage, and ERP applications, Active Directory, and Microsoft Office.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, United Kingdom, Mexico, United States

Supported Languages

Dutch, English, French, German, Japanese , Korean, Polish, Portuguese, Spanish

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Qualtrax Software - Qualtrax dashboard
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Qualtrax video
Qualtrax Software - Qualtrax dashboard

Features

Total features of Qualtrax: 142

  • API
  • Academic/Education
  • Access Controls/Permissions
  • Accident Investigation
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asynchronous Learning
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Blended Learning
  • Business Process Automation
  • Business Process Control
  • Calendar Management
  • Calibration Management Software
  • Calibration Scheduling
  • Case Management Software
  • Certificate/Label Printing
  • Certification & Licensing
  • Change Management Software
  • Code Enforcement Software
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Management Software
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management Software
  • Corporate/Business
  • Corrective and Preventive Actions (CAPA)
  • Course Management
  • Customer Complaint Tracking
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Defect Tracking
  • Digital Signature Software
  • Dispatch Management
  • Document Automation
  • Document Capture
  • Document Check-in / Check-out
  • Document Coding & Control
  • Document Management Software
  • Document Review
  • Document Storage
  • Document Templates
  • ERP
  • Electronic Signature
  • Electronic Submission
  • Email Alerts
  • Email Management Software
  • Environmental Compliance
  • Equipment Maintenance Software
  • Exceptions Management
  • FDA Compliance
  • Failed Inspection Tracking
  • Feedback Management
  • File Conversion
  • File Recovery
  • File Sharing Software
  • For Engineering Documents
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Higher Education Software
  • ISO Compliance
  • ISO Standards Management
  • Image Capture
  • Incident Management Software
  • Incident Reporting
  • Inspection Management
  • Instrument Management
  • Internal Controls Management
  • Issue Tracking Software
  • Job Management
  • Legal Risk Management
  • Maintenance Management Software
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Learning Software
  • Multi-Location
  • No-Code
  • Nonconformance Tracking
  • OSHA Compliance
  • Operational Risk Management
  • Periodic Review
  • Preventive Maintenance Software
  • Process Modeling & Designing
  • Progress Tracking
  • Quality Assurance
  • Quality Control
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Requirements Management Software
  • Revision History
  • Risk Alerts
  • Risk Assessment
  • Risk Management Software
  • Risk Reporting
  • Root Cause Analysis
  • Routing
  • Sarbanes-Oxley Compliance
  • Scheduled / Automated Reports
  • Self Assessment
  • Social Learning
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Supplier Quality Control
  • Synchronous Learning
  • Task Management Software
  • Template Management
  • Templates
  • Tests/Assessments
  • Third Party Integrations
  • Training Administration
  • Training Management
  • Training Record Management
  • Version Comparison
  • Version Control
  • Version Rollback
  • Virtual Classroom Software
  • Warranty Tracking
  • Work Order Management
  • Workflow Configuration
  • Workflow Management Software

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Reviews

Overall rating

4.9 /5
(55)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support Software
4.9/5

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Showing 5 reviews of 55
Greg
Overall rating
  • Industry: Law Enforcement Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

They Just Get It!

Reviewed on 2019-11-26

The folks at Qualtrax are passionate about their product and it shows whenever you interact with...

The folks at Qualtrax are passionate about their product and it shows whenever you interact with them. They are eager to help and eager to make their product better. They listen to their customer-base and make improvements and enhancements based off that feedback. That's not something you experience very much with today's technology. The people at Qualtrax just understand the importance of what you're doing.

Pros

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Cons

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!

Christy
Overall rating
  • Industry: Law Enforcement Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Product for Managing Quality

Reviewed on 2021-08-16

Overall - I'm very happy with Qualtrax. I tell my lab director 'Give me two to three years to get...

Overall - I'm very happy with Qualtrax. I tell my lab director 'Give me two to three years to get Qualtrax purring for me than I can kick back and relax." I'm tired of being a 'clerical' QAO who spends all my time moving paperwork from the inbox to a file folder. I can see how Qualtrax will reduce the amount of paperwork going over my desk, so I can concentrate on other quality projects.

Technical support is just an email away and they have been so great about getting back to me and assisting me in all my beginner questions. Qualtrax Tech support outshines any support for any other software that I've used.

Pros

Before Qualtrax, in document management, so much of my time was caught up in writing memos, marking up documents and distributing information. With Qualtrax, the system is automated for me. I can make the changes in a document, send it for the review process and once approved, my staff is informed on the changes through email.

Training - I can create the training assignment once and set the training so it can be automatically assigned to a specific set of staff members each year. An email is sent to everyone assigned for the training. They complete the training and I can run a report to see who was assigned and who completed the training. The reports are easy to create and view. No more stacks of paperwork to collate and file. No more Excel spreadsheets tracking who did and didn't do the training. Supervisors can see who did what training without coming to my office.

The last powerful feature of Qualtrax I'm using the most are the workflows. I can make workflows to mimic the processes we do in the lab to reduce the amount of paperwork floating through my lab. Great for showing compliance to your Quality System without the piles of paperwork.

Archiving of old paperwork. It's great to archive old paperwork for the Quality program into Qualtrax so everyone who has the proper security rights in Qualtrax can see the paperwork. Empty drawers and no more notebooks in a few months.

Cons

Would like to see more videos and training documents for processes in Qualtrax especially the workflows. Their user manual is good, but so much more could be shown in a video.

Amy
Overall rating
  • Industry: Law Enforcement Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

User since 2011

Reviewed on 2019-04-30

Pros

Ease of document use
Document conversion to pdf

Cons

Help guide not updated for new cloud based system

Carl
Overall rating
  • Industry: Law Enforcement Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Choose your Qualtrax Admin carefully!

Reviewed on 2019-05-01

Centralized, and standardized, the required controlled documents for our laboratory system, over...

Centralized, and standardized, the required controlled documents for our laboratory system, over 400 documents divided into about 10 operational divisions. The management of this system is now taking just a fraction of time that was required with our legacy system.

The developed workflows have likewise centralized, and significantly standardized, many of our quality assurance processes. It is now far more difficult for a particular incident resolution process to become "lost in the system" than before the online workflow capability was implemented.

Pros

Extremely configurable, flexible, powerful workflows. Your realized value of the workflows will be directly proportional to the skill and dedication of the system admin(s) and the workflow designers.

Document management system is a full featured system, capable of handling both controlled and uncontrolled documents, even to mixing them within a given folder, providing for a flexible, convenient integrated document management system.

The system of user groups utilized by the package facilitates the flexible, easy management of controlling function authorization for all users, and visitors, on the system. Again, the design and implementation of the security groups, a function of the system admin(s) will have a massive influence on the functionality of this feature.

Cons

Data mining capabilities are limited. Massive amounts of information can be input, but accessing the information with reporting tools, such as Crystal Reports, is not robustly supported.

Verified Reviewer
Overall rating
  • Industry: Environmental Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Automate your ISO 17025 or TNI compliance

Reviewed on 2020-03-05

Regulatory compliance can be complicated and resource-intensive. Qualtrax set out to simplify...

Regulatory compliance can be complicated and resource-intensive. Qualtrax set out to simplify compliance and have produced a robust product that delivers solid value. If you are hesitant to abandon your current compliance strategy, don't be. Even the best in-house systems can't compete with their ready-to-use solutions. Adoption is quick because end users immediately see that every process Qualtrax takes over is more elegant, tidy, and traceable. There's always room for improvement and Qualtrax recognizes that. So, the company listens to the voice of the customer and they continuously work to improve their software. I don't think there is a better product on the market that comes close to Qualtrax's value, ease of use, and functionality.

Pros

Out-of-the-box document control, robust email notification system, configurable. Automates compliance management specific to individual standards. Built with ISO and TNI compliance in mind. Easy for end-users to learn, making adoption painless.

Qualtrax customer support and corporate culture are the best I've experienced. The entire team is dedicated to creating a premium product that really addresses an important need.

Cons

Workflows are useful and configurable, but building them can be difficult at certain steps. More functionality would help during the creation of the workflows. Also, mining of the data stored within Qualtrax is limited and could be improved.

Showing 5 reviews of 55 Read all reviews

Qualtrax FAQs

Below are some frequently asked questions for Qualtrax.

Qualtrax offers the following pricing plans:

Contact Qualtrax for pricing information.

Qualtrax has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Qualtrax supports the following languages:

Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Spanish

Qualtrax supports the following devices:

Qualtrax integrates with the following applications:

Microsoft 365

Qualtrax offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

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