Treatwell
About Treatwell
Meet Treatwell Business: the all-in-one solution for beauty, barbers, and beyond. With smart salon management software and Europe's No.1 marketplace, Treatwell empowers you to do business better.
Manage appointments in a few clicks. Reduce no-shows with free SMS reminders. Increase loyalty with targeted marketing. Unlock business insights with data-driven reports. Sort out staff, stock, payments, and more all in one place. And put your business in the spotlight with unrivalled online visibility.
Key benefits of Treatwell
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Reviews
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- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy and effortless
Reviewed on 2019-03-20
Treatwell connect has really helped me stay organised and has boosted the growth of the business....
Treatwell connect has really helped me stay organised and has boosted the growth of the business. There is always a team member to help who is very knowledgable and friendly that can assist if you get stuck or need any advice. They have your best interest at heart, I think it's really great!
Pros
It's simple to use, very user friendly. It keeps all my appointments in one place and allows me to manage my week easily. It's boosted my business growth, I especially like the reminder texts and emails that are automatically sent out the day before the appointment, and I really like the widget that can be linked onto my facebook page, website and instagram profile. It's really helping my business take off and I've been telling everyone about it.
Cons
Cancellations can be difficult when client as paid in advance for treatment.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Highly recommended
Reviewed on 2023-10-25
100 percent satisfied and highly recommended
100 percent satisfied and highly recommended
Pros
Easy to use and bring a lot of customers to the salon
Cons
Commission for introducing new customer
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Treatwell Spain is a nightmare
Reviewed on 2023-04-07
Our company Splash salons has been using Treatwell in the UK for almost 15 years and we have had a...
Our company Splash salons has been using Treatwell in the UK for almost 15 years and we have had a great relationship with them. We opened a salon in Madrid 6 weeks ago and we decided to use Treatwell for our software. since then it has been a nightmare. They are single-handedly ruining our business. 1. they DO NOT get back to us regardless how many emails or whatsapp’s we send them. 2. All of our prices and treatments are incorrect and we do not have the options to change them ourselves.3. Treatwell Pro is not fit for purpose and it’s creating chaos to our day to day operation. To everyone who is considering using Treatwell Spain i strongly advice you not
Pros
none
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
customer service
Reviewed on 2023-05-11
it would be great if the booking system could sync with our salon 1Q system so that we aren’t...
it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon .
Pros
That it generates new business and brings clients to my business. However i do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take.
Cons
I do find the first time client percentage quite high as it usually means i make no profit at all (occasionally out of pocket) on the first treatment . This is ok if the client is returning but if they are passing through the city it’s not financially viable. Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. The fact clients can leave anonymous reviews..they don’t help resolve an issue and sometimes they aren’t directly related to my service . I would also like a deposit option so that it reduces the risk of no shows .
- Industry: Medical Devices
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing software
Reviewed on 2023-10-25
My account manager [sensitive content hidden] is soooo friendly and very helpful
My account manager [sensitive content hidden] is soooo friendly and very helpful
Pros
So easy to use and I feel so organised .
Cons
Commission is Very expensive on market place
Treatwell FAQs
Below are some frequently asked questions for Treatwell.Q. What type of pricing plans does Treatwell offer?
Treatwell offers the following pricing plans:
- Starting from: £195.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Contact Treatwell for pricing information.
Q. Who are the typical users of Treatwell?
Treatwell has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Treatwell support?
Treatwell supports the following languages:
Dutch, English, French, German, Italian, Spanish
Q. Does Treatwell support mobile devices?
Treatwell supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Treatwell integrate with?
Treatwell integrates with the following applications:
Google Calendar, iCloud
Q. What level of support does Treatwell offer?
Treatwell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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