ISL Light Remote Desktop

ISL Light Remote Desktop

Remote support software & unattended remote access

4.7/5 (160 reviews)

ISL Light Remote Desktop Overview

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.

With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.

Pricing

Starting from
$145.00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 13 others, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

ISL Light Remote Desktop Reviews

Overall rating
4.7/5
98% positive reviews
122
Excellent
35
Very good
2
Average
0
Poor
1
Terrible
Nigel S.

Use ISL Remote Desktop to perform Remote Support

Used Daily for 2+ years
Reviewed on 7/3/2019
Review Source: Capterra

We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well.

Pros

The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

Cons

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Christian M.

Solid alternative to Teamviewer

Used Daily for 2+ years
Reviewed on 5/30/2019
Review Source: Capterra

It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Pros

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Cons

Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Mark L.

Great Value Remote Support Software

Used Daily for 1+ year
Reviewed on 2/14/2019
Review Source: Capterra

I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient.

Pros

ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?

Cons

I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.

Response from ISL Online

Hello,

thank you for your review!

We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session.

If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to [email protected] or visit our live chat on our website www.islonline.com!

Best regards,
Domen Vidmar
ISL Online Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Gary H.

ISLOnline easy to use

Used Daily for 2+ years
Reviewed on 10/31/2019
Review Source: Capterra

It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.

Pros

Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

Cons

I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

Response from ISL Online

We are currently working on a new implementation of file transfer which will improve the file transfer functionality.

For the remote printing functionality, please check the following ticket on how to do this with ISL Light: https://help.islonline.com/56320/374642

Best regards,

Domen Vidmar, ISL Online Team

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Christian H.

Fast and not bloated

Used Daily for 2+ years
Reviewed on 10/11/2019
Review Source: Capterra

Remote management of external PC players for digital signage software for 500 players at different locations.
A key success factor in delivering our service.

Pros

Fast and reliable software for controlling remote computers. All functions you would expect like file transfer, keyboard shortcuts, focus on quality or speed. Web interface, PC client and Android client for remote management. You could help your customers even when gone shopping with the wife!
Firewall friendly.

Cons

Last time I've checked it does not offer support for taking control of android units.

Response from ISL Online

We offer remote control for Samsung, Cyrus and rooted Android devices. With other devices, remote viewing is possible.

Best regards,
Domen Vidmar, ISL Online Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

ISL Light Remote Desktop Pricing

Starting from
$145.00/year
Pricing options
Free Trial
Subscription
Value for money

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits.

Pay per Use: $145.00 per 500 minutes valid for a year
Cloud: $469.00 1 license / year
Self-Hosted: $990.00 1 license / year

Contact ISL Online for detailed pricing information.

ISL Light Remote Desktop Features

  • API
  • Activity Dashboard
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Real Time Monitoring
  • Reporting & Statistics
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

  • Automatic Notifications
  • Email Integration
  • Multi-Channel Communication
  • Prioritizing
  • Social Media Integration
  • Support Ticket Management

Additional information for ISL Light Remote Desktop

Key features of ISL Light Remote Desktop

  • Access documents on a remote computer
  • Audio/Video Call
  • Control a remote computer or a mobile device
  • Cross-Platform (Win, Mac, Linux, iOS, Android)
  • File Sharing
  • IT Asset Management
  • Install or update software on a remote computer
  • Integrate remote support software into CRM or other products
  • Integrate remote support software with your help desk
  • Integration APIs
  • Interaction Tracking
  • Manage your users under one remote desktop licence.
  • Mobile Device Support
  • Monitor and perform maintenance of remote systems
  • Monitor remote systems in real time
  • Multi-Monitor Navigation
  • Optmize you remote support team, make data-driven decisions
  • Real-time Chat
  • Reboot and Restart without Interruptions
  • Record remote support sessions for security or training
  • Remote Access
  • Remote Control
  • Remote Desktop Protocol (RDP) Support
  • Reporting/Analytics
  • Rich Customization Options
  • Screen Sharing
  • Service Desk Management
  • Session Recording
  • Session Transfer
  • Start a Remote Support Session from a Live Chat
  • Start a voice or video call with your customer.
  • Stream a video or a presentation with a remote user
  • Support sessions are encrypted with AES 256 bit keys
  • Transefr files from one computer to another.
  • Two-Factor Authentication
  • Two-factor authentication can be turned on.
  • Unattended Access
  • Unattended Access
  • User stories with real remote support case scenarios.
  • Wake on LAN, wake up a remote computer
  • Whiteboard, zoom

Benefits

  • With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

  • Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

  • Customize the ISL Online remote desktop software and match your company graphics and workflow.

  • Enables two-factor authentication for maximum security.

  • Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.

  • ISL Light Remote Desktop FAQs

    Below are some frequently asked questions for ISL Light Remote Desktop.

    Q. What type of pricing plans does ISL Light Remote Desktop offer?

    ISL Light Remote Desktop offers the following pricing plans:

    Starting from: $145.00/year

    Pricing model: Subscription

    Free Trial: Available

    SaaS and on-premises Server License available. Priced per simultaneous session. No other limits.

    Pay per Use: $145.00 per 500 minutes valid for a year
    Cloud: $469.00 1 license / year
    Self-Hosted: $990.00 1 license / year

    Contact ISL Online for detailed pricing information.

    Q. What are the main features of ISL Light Remote Desktop?

    ISL Light Remote Desktop offers the following features:

    • Access documents on a remote computer
    • Audio/Video Call
    • Control a remote computer or a mobile device
    • Cross-Platform (Win, Mac, Linux, iOS, Android)
    • File Sharing
    • IT Asset Management
    • Install or update software on a remote computer
    • Integrate remote support software into CRM or other products
    • Integrate remote support software with your help desk
    • Integration APIs
    • Interaction Tracking
    • Manage your users under one remote desktop licence.
    • Mobile Device Support
    • Monitor and perform maintenance of remote systems
    • Monitor remote systems in real time
    • Multi-Monitor Navigation
    • Optmize you remote support team, make data-driven decisions
    • Real-time Chat
    • Reboot and Restart without Interruptions
    • Record remote support sessions for security or training
    • Remote Access
    • Remote Control
    • Remote Desktop Protocol (RDP) Support
    • Reporting/Analytics
    • Rich Customization Options
    • Screen Sharing
    • Service Desk Management
    • Session Recording
    • Session Transfer
    • Start a Remote Support Session from a Live Chat
    • Start a voice or video call with your customer.
    • Stream a video or a presentation with a remote user
    • Support sessions are encrypted with AES 256 bit keys
    • Transefr files from one computer to another.
    • Two-Factor Authentication
    • Two-factor authentication can be turned on.
    • Unattended Access
    • Unattended Access
    • User stories with real remote support case scenarios.
    • Wake on LAN, wake up a remote computer
    • Whiteboard, zoom

    Q. Who are the typical users of ISL Light Remote Desktop?

    ISL Light Remote Desktop has the following typical customers:

    Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does ISL Light Remote Desktop support?

    ISL Light Remote Desktop supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

    Q. What type of pricing plans does ISL Light Remote Desktop offer?

    ISL Light Remote Desktop has the following pricing plans:

    Subscription

    Q. Does ISL Light Remote Desktop support mobile devices?

    ISL Light Remote Desktop supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ISL Light Remote Desktop integrate with?

    ISL Light Remote Desktop integrates with the following applications:

    Autotask, Avast Business, Bitrix24

    Q. What level of support does ISL Light Remote Desktop offer?

    ISL Light Remote Desktop offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials