ISL Light
About ISL Light
ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.
The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.
With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.
Key benefits of ISL Light
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- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
This tool have everything our school need
Reviewed on 2023-12-22
I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used...
I recommend it to anyone looking for an alternative to the expensive remote connect apps. I used many other remote connection software and did extensive research, and I think this is the top one.
Pros
My experience with ISL Light has been great, especially in terms of its performance and reliability during remote sessions. The speed and stability of the connection were top-notch, allowing me to connect to our computers in distant administrative campuses. Being able to use it on various devices made my work much more convenient. ISL Light's robust features and smooth operation are what I liked most about it.
Cons
I think the design can be improved and there are some ways to be a little more friendlier.
Reasons for Choosing ISL Light
Price and features are the main reasons.Switched From
TeamViewer RemoteReasons for Switching to ISL Light
Price and features are the main reasons.Response from ISL Online
Hi Xiping, your valuable feedback means a lot to us! We're glad to see ISL Online fulfils your needs.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Market Leading Remote connectivity software
Reviewed on 2024-05-07
Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their...
Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their prices up just as we expanded our team, ISL were great to deal with.
Pros
Its very easy to use, quick to connect to users machines and never seems to freeze or have connection issues, which is vital to our business
Cons
There is nothing to dislike about ISL. They contact us in good time about our renewals, the comms are really friendly and they are just a nice company to do business with
Alternatives Considered
TeamViewer RemoteReasons for Choosing ISL Light
cost and the friendly attitude of the ISL teamSwitched From
LogMeInReasons for Switching to ISL Light
Felt like the right decision, after the help and discount offeredResponse from ISL Online
Gary, thank you for your trust! We are happy that ISL Online is helping you with your work.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Isl
Reviewed on 2022-12-20
Pros
Easy to access many computers from one console.
Cons
When you add computer it's hard to tag computer.
Alternatives Considered
TeamViewer RemoteResponse from ISL Online
Silvester, thank you for your feedback.
Regarding computer tags, you have the ability to define them while setting up unattended access for a computer. Please refer to this brief guide: https://help.islonline.com/44234/306294
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ISL Review
Reviewed on 2024-10-17
Using it on a daily basis in a company of about 60 people, comes very handy. Does what its suppose...
Using it on a daily basis in a company of about 60 people, comes very handy. Does what its suppose to do and that is all I need from ISL.
Pros
Easy to use, light, fast, easy to install. Does not consume much of PC resources.
Cons
I am completely happy about the app. Do not remember any bad experience.
Reasons for Switching to ISL Light
Local product, good price and ease of use.Response from ISL Online
Dean, thank you for your feedback on ISL Online! We're glad to be an integral part of simplifying your work.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
ISL - A great tool for remote access
Reviewed on 2023-12-19
Overall it has been an incredibly useful product for the price and has assisted with many projects...
Overall it has been an incredibly useful product for the price and has assisted with many projects recently.
Pros
ISL is fast and responsive to remote onto client machines. Easy to add unattended machines and share access internally.
Cons
ISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM. However this can be overlooked with the price and value for money.
Response from ISL Online
Hi, thank you for your input!
ISL Light FAQs
Below are some frequently asked questions for ISL Light.Q. What type of pricing plans does ISL Light offer?
ISL Light offers the following pricing plans:
- Starting from: US$34.90/month
- Pricing model: Subscription
- Free Trial: Available
SaaS and on-premises Server License available. Priced per simultaneous session. No other limits. Contact ISL Online for detailed pricing information.
Q. Who are the typical users of ISL Light?
ISL Light has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ISL Light support?
ISL Light supports the following languages:
Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
Q. Does ISL Light support mobile devices?
ISL Light supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ISL Light integrate with?
ISL Light integrates with the following applications:
Autotask PSA, Avast Ultimate Business Security, Barracuda RMM, Bitrix24, Devolutions Hub, Freshdesk, Freshservice, Heimdal Remote Desktop, LanScope Cat, Microsoft Intune, PDQ Connect, Remote Desktop Manager
Q. What level of support does ISL Light offer?
ISL Light offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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