About CloudTalk

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial for FREE.

Accessible over browser and desktop apps, CloudTalk enables sales and call centre teams to make and receive calls anywhere, on any device, with international numbers from more than 80 countries around the world. Some of the main CloudTalk features include: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click to Call, Call statistics, Real-time dashboard, Conference call and many others.

CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API.

Teams have always access to up-to-date information across all the platforms. Agents can see all the customer details before they answer the call and make the call more personalised and quicker.

Pricing starting from:

US$20.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of CloudTalk

• Record calls and listen in at anytime to monitor team performance from any internet browser.

• Integrate your phone system with the most popular CRM, ecommerce or helpdesk system as Pipedrive, Helpscount or Shopify to simplify communication with your customers.

• Monitor your sales or customer support team in real-time. Feature call center dashboard allows you to see all the important data about your team.

• Allow agents to tailor their approach and meet individual caller needs by creating custom fields to capture the most relevant data and information.

• CloudTalk enables users to add customised tags to contacts and later identify them by their tags.

• Route callers to the correct department or group of agents with a combination of CloudTalk's automated call distribution (ACD), IVR menu, and skills-based routing.

• Create an automated outbound ID based on the country of call destination in order to call customers from a local number.

• Motivate contact center teams with CloudTalk’s modifiable Wallboard, which displays an overview of call center metrics on LCD screens in real time, providing agents with a live picture of stats such us average wait time, number of callers on hold, service level, agent activity, and more.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Czech, English

Pricing starting from:

US$20.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

CloudTalk Software - Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.
CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls.
CloudTalk Software - VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions.
CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance.
CloudTalk Software - View active calls, notes, and customer order details.
CloudTalk Software - Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.
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CloudTalk Software - Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics. CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls. CloudTalk Software - VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions. CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance. CloudTalk Software - View active calls, notes, and customer order details. CloudTalk Software - Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.

Features

Total features of CloudTalk: 123

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM Software
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording Software
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Call Tracking Software
  • Call Transcription
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Specific Caller ID
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management Software
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • Fax Management
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Integrations Management
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Management Software
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • Multiple User Accounts
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer Software
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • Survey/Poll Management
  • Tagging
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Unattended Call Management
  • Unified Communications Software
  • User Management
  • Video Conferencing Software
  • Virtual Call Center
  • Virtual Extensions
  • VoIP Connection
  • VoIP Software
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Who Answered Log
  • Workflow Management Software

Alternatives

Call Center Studio

4.5
#1 Alternative to CloudTalk
Elevate your customer service with cloud-native call center software. Operating an effective remote business is more...

TalkChief

5
#2 Alternative to CloudTalk
TalkChief is a cloud-based business phone system designed to help call centers, nonprofits, startups, and enterprises...

Natterbox

4.1
#3 Alternative to CloudTalk
Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations...

Talkdesk

4.5
#4 Alternative to CloudTalk
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Reviews

Overall rating

4.5 /5
(222)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support Software
4.4/5

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Showing 5 reviews of 222
Eyituoyo O.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

intruitive for Both Admins and Users

Reviewed on 2019-07-10

There are few companies that earn our respect in both terms of service and after-sales support and...

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Frederico L.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product and fantastic support!

Reviewed on 2020-11-16

I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities....

I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.

Pros

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.

Cons

The cloudtalk team is improving along the way. We have experienced some temporary bugs.

Alternatives Considered

Twilio

Reasons for Choosing CloudTalk

The hardness to communicate with Twillio and to obtain support for our desirable functions.

Switched From

Twilio

Reasons for Switching to CloudTalk

Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for.
Juraj T.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Call center solution

Reviewed on 2021-08-04

Works well. Overall it is a great call center solution for a fair price.

Works well. Overall it is a great call center solution for a fair price.

Pros

It is very easy to configure, the interface is very simple with clean and straightforward design. It has impressive sound quality and solid amount of integrations for all major tools.

Cons

Apart from small hiccups while installing some integrations there is nothing really to dislike. Their support is very responsive and we were able to resolve all issues.

Adam R.
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Looks good from a distance, but they're a mess internally

Reviewed on 2021-07-13

Pros

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Cons

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system.

The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk.

Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you.

I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Maddy Z.
Overall rating
  • Industry: Sporting Goods
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great for remote working!

Reviewed on 2021-06-18

Pros

I love how easy it is to download and integrate. Love that it rings all the operators at once and we all have access to all of the data. Love that is synchronizes with our customers so we can ass that little extra touch of personality.

Cons

The phone application needs more work. Doesn't seem to "ring" unless the app is open. Would love to have more mobility since working remote.

Showing 5 reviews of 222 Read all reviews

CloudTalk FAQs

Below are some frequently asked questions for CloudTalk.

CloudTalk offers the following pricing plans:

CloudTalk has the following typical customers:

11-50, 51-200, 201-500, 501-1,000, 1,001+

CloudTalk supports the following languages:

Czech, English

CloudTalk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CloudTalk integrates with the following applications:

BigCommerce, Copper, Freshdesk, Front, Google Contacts, Groove, Help Scout, HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Integromat, Intercom, Kustomer, LiveAgent, LiveChat, Magento Commerce, Pipedrive, Salesforce Sales Cloud, Salesforce Service Cloud, Shopify, Slack, Zapier, Zendesk, Zendesk Sell, Zoho CRM, amoCRM, noCRM.io

CloudTalk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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