About Zadarma

Zadarma is a business phone system that removes the need for heavy hardware and wiring to setup, giving SMB's access to a wholly cloud-based office telephone system. Zadarma's cloud PBX can be customized to fit individual or corporate deployment and features a software wizard to assist successful, rapid configuration. Support for Interactive Voice Response (IVR) is backed by features including call pickup, transfer, recording, conditional and unconditional forwarding and call waiting. Voicemail is then joined by a scheduled answering machine, auto-responders, automated fax reception and auto attendant etc. VoIP calls through the Zadarma project also claim a 90% cost saving on traditional international call charges, while 30,000 virtual numbers including toll-free are available across 90 countries worldwide. Pricing packages and rates vary according to location and are scalable by number of members, while calls can be made via Zadarma's PC software (Windows) and the Zadarma SIP smartphone app for iOS and Android devices.

Third-party CRM and messenger application integration is promised for the likes of Zoho, Salesforce, Slack Telegram and Facebook Messenger, with the platform's own API providing extended development support. Website integration is facilitated with site widgets including a callback button to connect customers and raise conversion rates plus a “Click to call” virtual phone widget based on WebRTC. Additional notable features go on to include call tracking for analyzing website and advertising channel performance, plus of course the sending of SMS text messages and their receipt from mobile phone numbers located in 20 countries.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Zadarma

  • Zadarma is a cloud-based provider of telephony services for SMB's, boasting 30,000 multi-channel virtual phone numbers, including toll-free, available in 100 countries worldwide.

  • Customized cloud PBX features include voice menu (IVR) support, call pickup, call transfer, conditional / unconditional call forwarding, call recording, call waiting, statistics, scheduled answering machine, automated fax receiving and also an API interface for broader integration.

  • Supports third-party connectivity with leading CRM and messenger applications such as Zoho, HubSpot, Salesforce, Zendesk, AmoCRM, Retail CRM, Bitrix 24, Slack, Telegram and Facebook Messenger.

  • Zadarma's own API interface supports client development of custom applications, with its main functions available including SIP account and PBX settings display / changing, statistics and / or balance display, calling & SMS, plus external server notifications for incoming calls and call routing etc.

  • Zadarma SIP is the companion mobile app for Android and iOS devices, allowing incoming / outgoing calls via Zadarma or other SIP (Session Initiation Protocol) services, sending / receiving of text messages between Zadarma users, plus SMS support etc.
  • Devices

    Business size

    S M L

    Markets

    Australia, Bulgaria, Brazil, Canada, Switzerland and 9 others, Germany, Spain, France, United Kingdom, Ireland, Japan, Mexico, Netherlands, United States

    Supported Languages

    English, French, German, Polish, Russian, Spanish, Ukrainian

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Zadarma Software - An example of the online Zadarma admin dashboard with settings buttons for managing outgoing calls, virtual phone numbers and phone systems, plus the topping up of account balances and the viewing of statistics also
    Zadarma Software - Zadarma main menu screen showing various settings for defining voice menu / greeting from audio file upload or text string, incoming calls scenarios and working hours
    Zadarma Software - Zadarma SIP companion mobile app showing the phone dialler numerical keypad screen running on an Android device
    Zadarma Software - Zadarma SIP mobile app showing a demo call in progress on a compatible Android smartphone
    Zadarma Software - Zadarma SIP app for iOS and Android devices, as shown here, provides users with a display of the current balance for the named account
    Zadarma Software - Zadarma SIP app for Android and iOS devices provides a number of "easy configuration" options for integrating native dialer and call logs, along with defining availability profiles as shown
    Zadarma Software - The Zadarma dialpad running on Windows, showing the numerical keypad for entering phone numbers and placing calls
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    Zadarma video
    Zadarma video
    Zadarma video
    Zadarma Software - An example of the online Zadarma admin dashboard with settings buttons for managing outgoing calls, virtual phone numbers and phone systems, plus the topping up of account balances and the viewing of statistics also Zadarma Software - Zadarma main menu screen showing various settings for defining voice menu / greeting from audio file upload or text string, incoming calls scenarios and working hours Zadarma Software - Zadarma SIP companion mobile app showing the phone dialler numerical keypad screen running on an Android device Zadarma Software - Zadarma SIP mobile app showing a demo call in progress on a compatible Android smartphone Zadarma Software - Zadarma SIP app for iOS and Android devices, as shown here, provides users with a display of the current balance for the named account Zadarma Software - Zadarma SIP app for Android and iOS devices provides a number of "easy configuration" options for integrating native dialer and call logs, along with defining availability profiles as shown Zadarma Software - The Zadarma dialpad running on Windows, showing the numerical keypad for entering phone numbers and placing calls

    Features

    Total features of Zadarma: 48

    • API
    • Auto-Dialer
    • Automatic Call Distribution
    • CRM Software
    • Calendar/Reminder System
    • Call Center Management
    • Call Logging
    • Call Monitoring
    • Call Recording Software
    • Call Routing
    • Call Scripting
    • Call Tracking Software
    • Call Transfer
    • Computer Telephony Integration
    • Contact Management Software
    • Employee Directory
    • Fax Management
    • Help Desk Management
    • Hotkeys
    • IVR / Voice Recognition
    • Inbound Call Center
    • Knowledge Base Management
    • Lead Generation Software
    • Lead Management Software
    • Lead Qualification
    • Manual Dialer
    • Mobile Access
    • Multi-Channel Communication
    • Open Database Design
    • Outbound Call Center
    • Predictive Dialer Software
    • Purchasing & Receiving
    • Reporting & Statistics
    • Reporting/Analytics
    • Ring Groups
    • SIP Trunking
    • SMS Messaging
    • Task Management Software
    • Text to Speech
    • Third Party Integrations
    • Unified Communications Software
    • Video Conferencing Software
    • Virtual Call Center
    • Virtual Extensions
    • VoIP Connection
    • VoIP Software
    • Voice Mail
    • Workflow Management Software

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    Reviews

    Overall rating

    3.6 /5
    (37)
    Value for Money
    3.7/5
    Features
    3.7/5
    Ease of Use
    3.5/5
    Customer Support Software
    3.3/5

    Already have Zadarma?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 37
    Irina T.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Ease of use is the key

    Reviewed on 2018-09-17

    Pros

    Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent.

    Cons

    I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls.

    Colette V.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    Vaule for money but some anoying quirks

    Reviewed on 2021-09-13

    The support is very limited but on the positive side (apoart from the few issues I have) I never...

    The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.

    Pros

    The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.

    Cons

    There are three annoying issues:
    1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt.
    2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id.
    Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id).
    Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in...
    3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.

    Response from Zadarma

    Thank you for the valuable feedback. We are paying close attention to the points you have mentioned and will work on them.

    Daniel O.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 0.0 /10

    Poor and Unreasonable Customer Service Initially

    Reviewed on 2018-03-28

    I was able to receive International SMS from Israel cheaply. The account verification process and...

    I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

    Pros

    The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

    Cons

    Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day.

    The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

    Response from Zadarma

    Dear Mr Ockrin,
    We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time.
    Best Regards,
    Zadarma

    Martin K.
    Overall rating
    • Industry: Human Resources
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great product, very good service

    Reviewed on 2021-10-12

    I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use...

    I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use Zadarma, the lines are very good. The service is also very high. They helped me with everything and after a few hours, our software was working perfectly. Many thanks!!

    Pros

    Very good service, helpdesk and people on the phone for questions
    Hugh amount of extension numbers
    Cheap cost of calling
    Easy to use product
    Good price
    Integration with our CRM (Hubspot)

    Cons

    I can't find any negative points, so for me, there's no Cons

    Alternatives Considered

    Channels

    Reasons for Choosing Zadarma

    Pricing and amount of users No integration with CRM

    Reasons for Switching to Zadarma

    Amount of users Pricing Service

    Response from Zadarma

    Thank you for the feedback! If you have any questions, please, contact our 24/7 support.

    Oleksander N.
    Overall rating
    • Industry: Legal Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    The service and quality is good, While CS was poor for a while; however lately it was improved

    Reviewed on 2017-12-04

    easy to use, exception installation and application. moneywise is reasonable

    easy to use, exception installation and application. moneywise is reasonable

    Pros

    Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

    Cons

    While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

    Showing 5 reviews of 37 Read all reviews

    Zadarma FAQs

    Below are some frequently asked questions for Zadarma.

    Zadarma offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Phone System (PBX) bundles: Standard (<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates

    Zadarma has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Zadarma supports the following languages:

    English, French, German, Polish, Russian, Spanish, Ukrainian

    Zadarma supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zadarma integrates with the following applications:

    Bitrix24, Facebook for Business, Salesforce Sales Cloud, Slack, Telegram, Zendesk, Zoho CRM, amoCRM

    Zadarma offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

    Related categories

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