---
description: Detailed reviews on Ameyo FusionCX based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Ameyo FusionCX with similar products.
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title: Ameyo FusionCX Reviews, Prices & Ratings | GetApp Canada 2026
---

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# Ameyo FusionCX

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> FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre capabilities for customer service teams. The cloud-based platform offers tools for managing omnichannel ticketing, agent productivity, operations automation, and more.
> 
> Verdict: Rated **3.9/5** by 12 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Ameyo FusionCX

 Gather customer service requests from multiple channels with FusionCX’s omnichannel ticketing which consolidates requests from email, phone calls, char, social media, and mobile apps, into one unified dashboard.

 Increase agent productivity with features such as a unified agent desktop, sentiment analysis, collaboration and escalation, one-step ticket resolution, and a field operations app.

 Automate operations such as ticket prioritization, ticket routing, event triggered actions, ticket merging, feedback collection, and more.

 Allow customers to resolve their own issues with self service features including knowledge base creation, AI-powered Chatbot integration, and a client self service portal for submitting and monitoring tickets.

 Gain insight into customer service and agent performance with reports on metrics such as number of ticket resolutions, average resolution time, and more, and create a dashboard to view important metrics in real time.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.9/5** | 12 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support Software | 3.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ameyo
- **Location**: Gurgaon, India
- **Founded**: 2013

## Commercial Context

- **Starting Price**: US$500.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact Ameyo for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Bahrain, Botswana, Brazil, Brunei, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, China, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Gambia, Germany, Ghana and 49 more

## Features

- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- CRM Software
- Call Center Management
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customizable Branding
- Customizable Fields
- Email Templates
- IVR
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Prioritization

## Integrations (2 total)

- Ameyo
- Box

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.getapp.ca/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.ca/software/113939/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Complete implemetation of the system to banking industry" — 5.0/5

> **Bilegt** | *September 22, 2020* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: 1. Secure
2. Customizable (IVR)
3. Good support
4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels)
5. Integrated with most core banking systems.
6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system.
7. Integrated with CRM system
8. VoIP technology with softphones.
9. Both On-premise or cloud solution is available.
> 
> **Cons**: 1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem.

Besides above specific cons, there are not significant downside.
> 
> We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements.
The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)

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### "Innovate call centers using Ameyo Fusion CX" — 4.0/5

> **Irfan** | *June 13, 2022* | E-Learning | Recommendation rating: 8.0/10
> 
> **Pros**: The best thing about Ameyo Fusion CX is it offers many benefits than Ameyo like interaction tracking, IVR voice recognition, real-time monitoring. The software is very easy to use and handy for work from home period.
> 
> **Cons**: The customer care of Ameyo Fusion CX needs to address the issue in an earliest manner, most of the times getting late replies.
> 
> I use Ameyo Fusion CX as my dialer software in my official routine. I schedule IVR callings through Ameyo Fusion CX and I track my team members productivity and live monitor their calls using this tool.

-----

### "AutoXpress review" — 3.0/5

> **Kirat** | *May 18, 2021* | Automotive | Recommendation rating: 5.0/10
> 
> **Pros**: Fusion concept.

All on one platform, one view of the customer.
> 
> **Cons**: Fusion is not working very well, Ameyo is very expensive for making adjustments.  For adding Instagram Ameyo will charge $3,000.  Freshdesk will charge $35\!

Ameyo has gone to sleep\!
> 
> Great at the beginning and now is falling behind the rest of the world

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### "Ameyo Performance" — 4.0/5

> **Nikhil** | *December 2, 2020* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: its ease to use technology and its user friendly
> 
> **Cons**: Upgrade and compatibility issues (chrome)
> 
> wonderful

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### "Ameyo FusionCX Review" — 4.0/5

> **Marvin** | *December 19, 2020* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: Easy to access
user friendly 
can be used anytime to other mahcine without configuration
> 
> **Cons**: Low Support 
HelpDesk Low Knowledge of the product and looks like they no what they are doing 
SLA very poor

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## Links

- [View on GetApp](https://www.getapp.ca/software/114549/ameyo-fusioncx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/ameyo-fusioncx/> |
| en-AE | <https://www.getapp.ae/software/114549/ameyo-fusioncx> |
| en-AU | <https://www.getapp.com.au/software/114549/ameyo-fusioncx> |
| en-CA | <https://www.getapp.ca/software/114549/ameyo-fusioncx> |
| en-GB | <https://www.getapp.co.uk/software/114549/ameyo-fusioncx> |
| en-IE | <https://www.getapp.ie/software/114549/ameyo-fusioncx> |
| en-NZ | <https://www.getapp.co.nz/software/114549/ameyo-fusioncx> |
| en-SG | <https://www.getapp.sg/software/114549/ameyo-fusioncx> |
| en-ZA | <https://www.getapp.za.com/software/114549/ameyo-fusioncx> |

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