uSked Overview

What is uSked?

uSked is a scheduling tool and logistics management platform for businesses which offer hourly-based services. The cloud-based tool aims to help users streamline their service requests, schedule services, manage availability, provide feedback, and manage clients, all from one platform. Examples of uSked clients include: higher educational institutions, language interpreting agencies, translation businesses, and any other service-based companies. With uSked, service providers (like interpreters or note-takers) are able to create, manage, and view meetings or assignments.

With uSked, service provides are able to create, manage, and view appointments and assignments. Users can view their current and previous assignments, and can enter an assignment file to view the nature of the request, status, date, location, client, and more. With the service request details page, service providers can send messages or makes calls to the related POC, and view the location on a GPS-enabled map. The calendar tool facilitates collaborative scheduling by giving users an overview of upcoming assignments and who they are assigned to, and allowing service providers to search for available appointments and assign themselves to those for which they have availability.

uSked consolidates assignments, service requests, confirmations, hourly time tracking, payroll, and invoicing into one system in order to simplify service scheduling for both service providers and their clients. Clients are able to login to the uSked self-service portal to access the calendar schedule, view their upcoming or previous assignments, and create new requests for services. uSked facilitates service requests by allow customers to input details such as date, time, location, type of service, dress code, number of service providers required, and more. Service providers can manage invoices for completed assignments within uSked, either individually or in bulk. Invoices are sent to clients in .PDF format.

uSked Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact uSked for pricing information.


uSked Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

When making a service request, clients are able to dictate credentials and requirements for the job and request documentation to support this
Custom reports can be generated including reports on service provider demand over time
Reports can also be generated on metrics such as profit margins, service types, and more
uSked provides consolidated management of service requests, approval workflows, and availability
The uSked mobile app can be used to view upcoming assignments
uSked video uSked screenshot: When making a service request, clients are able to dictate credentials and requirements for the job and request documentation to support this uSked screenshot: Custom reports can be generated including reports on service provider demand over time uSked screenshot: Reports can also be generated on metrics such as profit margins, service types, and more uSked screenshot: uSked provides consolidated management of service requests, approval workflows, and availability uSked screenshot: The uSked mobile app can be used to view upcoming assignments

uSked Reviews

uSked Reviews

Overall rating
4.5
/
5
Excellent
40

Very good
22

Average
3

Poor
1

Terrible
0

Value for Money
4.6
Features
4.3
Ease of Use
4.3
Customer Support
4.5
94% recommended this app
Tamar L.

Excellent comprehensive scheduling software for interpreting agencies!

We LOVE uSked and we know you will too. The uSked team is extremely supportive and responsive to our needs. They understand the scheduling and business needs of interpreting agencies and the design of the software reflects this. uSked makes our jobs easier to do and has improved overall efficiency so we have time to focus on other aspects of our business.


Mary beth M.

Software compatibility

(from previous) barriers is paramount and greatly appreciated.

Positive except for on campus at NIH, and other government entities where the wifi makes it impossible to access the app and there is no service in basements or in centers of buildings.


Jeffrey B.

Format

Nice if you could put those scheduled on calendar format of four weeks so I can easily scan my calendar and compare it with my time off or scheduled training conflicts. Also it would be nice to ask the person using uSked for the vacation and time off so you could combine and cancel what interpreting service are in conflict with my time off.


Shanna W.

Great system!


Julianna E.

uSked from a service provider’s standpoint


Tamar L.
Industry: Translation & Localization
Company size: 2-10 Employees

Excellent comprehensive scheduling software for interpreting agencies!

Used Daily for 6-12 months
Reviewed on 2018-11-14
Review Source: Capterra

We LOVE uSked and we know you will too. The uSked team is extremely supportive and responsive to our needs. They understand the scheduling and business needs of interpreting agencies and the design of the software reflects this. uSked makes our jobs easier to do and has improved overall efficiency so we have time to focus on other aspects of our business.

Pros

We love many features of this software including:
- The simplicity of scheduling, invoicing, and paying for services all through one integrated software.
- A mobile app in addition to a web portal that allows requesters, interpreters, and clients to all see their appointments, the providers assigned, make changes, and provide feedback quickly and easily.
- Creating recurring assignments and updating recurring assignments is easily done with a few clicks.
- Standard reports are available along with easy to customize reports to fit your company's needs.
- The development team is open to input and quickly incorporates innovative suggestions.

Cons

Our previous software could offer assignments via text message and email simultaneously. Although this feature is not available, it soon will be available and we are excited that this improvement is being added.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mary beth M.
Industry: Consumer Services
Company size: Self Employed

Software compatibility

Used Weekly for 2+ years
Reviewed on 2018-11-06
Review Source: Capterra

(from previous) barriers is paramount and greatly appreciated.

Positive except for on campus at NIH, and other government entities where the wifi makes it impossible to access the app and there is no service in basements or in centers of buildings.

Pros

The ability to see everything in one place in one glance.

Cons

That it cannot be used off-line. I great new feature would be that once you have viewed and downloaded it in the morning, you have it available all day. This would save battery and reduce frustration in accessing info when you phone cannot connect to Wifi and there is no cell phone service. I realize that sometimes schedules are updated but often the scheduling team sends a text or email to alert when that has happened. The option of this would be wonderful. The lack of address compatibility with Google maps is also limiting. It currently only is comparable with Apple Maps, which is a supremely inferior app compared with Google Maps. Having newer, updated or just a variety of options would be very beneficial. In addition we are not able to copy the address listed directly to be able to past it into Google Maps. You have to open up Apple Maps copy it then back out of Apple Maps and back into Google Maps. This seems insignificant but it is frustrating when you are a freelance interpreter working all over the city and you can't find your assignments with ease. Lastly, I would very much like to have my teams contact info email and cell number on the app. Sometimes one or the other or both does not work, and it is an extra step to have to go through scheduling to ask for it when we are about to go spend a few hours or all day teaming with that person. It is paramount we are able to reach out to our teams and create common ground. Anything that can foster that or eliminate

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jeffrey B.
Industry: Information Technology & Services
Company size: 51-200 Employees

Format

Used Weekly for 2+ years
Reviewed on 2018-11-06
Review Source: Capterra

Nice if you could put those scheduled on calendar format of four weeks so I can easily scan my calendar and compare it with my time off or scheduled training conflicts. Also it would be nice to ask the person using uSked for the vacation and time off so you could combine and cancel what interpreting service are in conflict with my time off.

Pros

Software is just okay not much I like about this software.

Cons

Not enough exposed buttons available to delete, modify the schedule?

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Shanna W.
Industry: Consumer Services
Company size: 11-50 Employees

Great system!

Used Daily for 2+ years
Reviewed on 2018-11-12
Review Source: Capterra

Pros

Many good features for scheduling purposes. One-day and Seven-day view allow for a good overview of service providers on the schedule and show what options there are to assign people. Rolling the mouse over names and numbers for a quick profile of the service provider or job information without having to leave the page is time-saving and convenient! The ability to run various reports related to billing, hours of service, pay rates, service zones and more serves many purposes for whatever a specific company may need. The system also processes payroll, leave and identifies staff vs contractors, a wonderful asset for businesses!

Cons

It can be tough to learn at first because there are so many features. It is not obvious how to use these features at first and you may not be sure how to find them.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Julianna E.
Industry: Translation & Localization
Company size: 11-50 Employees

uSked from a service provider’s standpoint

Used Daily for 2+ years
Reviewed on 2018-11-09
Review Source: Capterra

Pros

USked makes viewing a schedule so easy! The app is so quick and easy to use, no more sorting through emails to try to find out the details of an assignment and all of the details I need are right there ready for me to click on and use.

Cons

The only thing I don’t like is little nuances of the home dashboard. I don’t like that sometimes the jobs will automatically switch when i go in and out of a job detail page. When I click back it will automatically take me to the next job. I wish there was a feature that could recognize the time I’m looking at the job and pull up the job for that time, without automatically switching to the next job while I’m trying to look at a current job.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.6/10
Based on 66 user ratings
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uSked Pricing

uSked Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact uSked for pricing information.

Contact uSked for pricing information.

Value for Money
4.6/5
Based on 66 user ratings
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uSked Features

uSked Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.3/5
Based on 66 user ratings
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Categories

Additional information for uSked

Additional information for uSked

Key features of uSked

  • Activity dashboard
  • Appointment management
  • Appointment scheduling
  • Approval process control
  • Automatic notifications
  • Availability indicator
  • Availability management
  • Billable hours tracking
  • Collaboration tools
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Document management
  • Electronic payments
  • Email templates
  • Employee scheduling
  • Event scheduling
  • Feedback collection
  • Follow-up scheduling
  • Forecasting
  • HIPAA compliance
  • Invoice management
  • Job scheduling
  • Leave tracking
  • Logistics management
  • Real-time scheduling
  • Recurring tasks
  • Reporting/analytics
  • Resource scheduling
  • Schedule distribution
  • Scheduling
  • Task scheduling
  • Vacation tracking

Benefits

  • Clients have their own access portal to create service requests and provide all information regarding the request.

  • Service providers can search for and express interest in assignments filtering by date and mileage.

  • Calendar integration with preferred calendar of choice; all assignment information accessible via app.

  • uSked users can create invoices, either individually or in bulk, and send them to clients to bill them for the hours worked.

  • Manage and track availability with uSked’s leave and vacation tracking tools and approval processes. This ensures that the availability of service providers is always accurate and up-to-date.

  • uSked FAQs

    uSked FAQs

    Below are some frequently asked questions for uSked.

    Q. What type of pricing plans does uSked offer?

    uSked offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact uSked for pricing information.

    Q. What are the main features of uSked?

    uSked offers the following features:

    • Activity dashboard
    • Appointment management
    • Appointment scheduling
    • Approval process control
    • Automatic notifications
    • Availability indicator
    • Availability management
    • Billable hours tracking
    • Collaboration tools
    • Customizable branding
    • Customizable reporting
    • Customizable templates
    • Document management
    • Electronic payments
    • Email templates
    • Employee scheduling
    • Event scheduling
    • Feedback collection
    • Follow-up scheduling
    • Forecasting
    • HIPAA compliance
    • Invoice management
    • Job scheduling
    • Leave tracking
    • Logistics management
    • Real-time scheduling
    • Recurring tasks
    • Reporting/analytics
    • Resource scheduling
    • Schedule distribution
    • Scheduling
    • Task scheduling
    • Vacation tracking

    Q. Who are the typical users of uSked?

    uSked has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does uSked support?

    uSked supports the following languages:

    English

    Q. What type of pricing plans does uSked offer?

    uSked has the following pricing plans:

    Subscription

    Q. Does uSked support mobile devices?

    uSked supports the following devices:

    Android, iPhone

    Q. What other apps does uSked integrate with?

    uSked integrates with the following applications:

    QuickBooks Online Advanced

    Q. What level of support does uSked offer?

    uSked offers the following support options:

    Phone Support, Online Support