--- description: Detailed reviews on CentralReach based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CentralReach with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CentralReach Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [EMR Systems](/directory/56/electronic-medical-records/software) > [CentralReach](/software/114517/centralreach) # CentralReach Canonical: https://www.getapp.ca/software/114517/centralreach Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/114517/centralreach?page=2) > CentralReach is the leading AI-powered EMR and practice management platform for autism and IDD care. Trusted by 4,000+ providers, it unites intake, scheduling, clinical documentation, billing, and analytics in one secure system to deliver better outcomes and scale with confidence. > > Verdict: Rated **4.3/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CentralReach Specialized experts for autism and IDD care Responsible AI built on billions of data points with 40+ BCBAs insight and guidance Simplify intake and family engagement with automated forms and portals Boost efficiency across scheduling, documentation, and staff workflows Customizable clinical documentation with payer-specific templates and dynamic fields Support RBTs with mobile tools, offline workflows, and behavior tracking Protect revenue and increase cash flow with automated billing Advanced claims scrubbing and clearinghouse integrations to reduce denials Maintain compliance with configurable audits and payer rules Streamline processes from intake to payroll in one system Expand visibility with end-to-end reporting and KPIs Multi-disciplinary support for ABA, speech, OT, and more Scalable, HIPAA-compliant platform built for growth All-in-one solution that makes it easy to manage care and operations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 155 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CentralReach - **Location**: Pompano Beach, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - ABA Data Collection - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Assessment Management - Automated Scheduling - Availability Management - Behavior Tracking - Billing & Invoicing - Calendar Management - Care Plan Management - Charting - Chat/Messaging - Claims Management Software - Claims Scrubbing - Client Database ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support ## Category - [EMR Systems](https://www.getapp.ca/directory/56/electronic-medical-records/software) ## Related Categories - [EMR Systems](https://www.getapp.ca/directory/56/electronic-medical-records/software) - [Medical Practice Management Software](https://www.getapp.ca/directory/67/medical-practice/software) - [Mental Health Software](https://www.getapp.ca/directory/71/mental-health/software) - [Occupational Therapy Software](https://www.getapp.ca/directory/783/occupational-therapy/software) - [Speech Therapy Software](https://www.getapp.ca/directory/785/speech-therapy/software) ## Alternatives 1. [AlohaABA](https://www.getapp.ca/software/2036251/alohaaba) — 4.9/5 (57 reviews) 2. [Theralytics](https://www.getapp.ca/software/2036259/theralytics) — 4.8/5 (107 reviews) 3. [S Cubed](https://www.getapp.ca/software/2082298/s-cubed) — 5.0/5 (24 reviews) 4. [Noteable](https://www.getapp.ca/software/2051853/noteable) — 4.7/5 (81 reviews) 5. [Rethink](https://www.getapp.ca/software/2048257/rethink) — 4.1/5 (60 reviews) ## Reviews ### "All encompassing program" — 5.0/5 > **Verified Reviewer** | *December 14, 2020* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: CR knows ABA and that is evident in how the data collection works. It sorts, collects, reports, and stores all the important information all in one place. It is comprehensive and as detailed as you want it to be with the ability to select any level of permissions for each employee. It graphs beautifully and offers labels and other ways to customize every module. Our schedule is seen in CR, our payroll runs from the timesheets, the billing module fills out the form with the ability to upgrade to electronic billing from their site. Links are created for intake of clients and employees. There is a small business team who has been very responsive and happy to help as we grew into this program. They are also evolving and making it easier to learn as they offer more help classes, webinars and online resources. > > **Cons**: The main negative is the price. As our company has grown so has our monthly bill limiting the amount of upgrades we can afford to use. Inquiries about cost and price of these upgrades have also been hard to come by as the sales team isn't as responsive as the customer service team. One thing I would request to change is to allow a pro-ration cost of the monthly use. I have to cut off providers who are leaving on a certain day and may miss out on a week of services because I'm being charged for an entire month subscription only being used for a day or two. (I also would not recommend the company who handles collection of the monthly fees. Their website is not user friendly and primitive) The last negative is that we're invested now. It would be overwhelming to even think about switching to another data company even if we wanted to. I'm happy I don't want to, but feel we're at the point of no return and know the price will just continue to climb as we add providers into the system. > > I am a CR fan. I've appreciated the many details in the program along with the accessibility to their internal experts to offer help when needed. They are patient and responsive and ease the frustration of the learning curve to get this up and running. It's a quality product and has been very reliable. ----- ### "Great Comprehensive Platform for End to End ABA Processes" — 5.0/5 > **Jeff** | *April 27, 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Central Reach is user friendly, allows for significant flexibility to meet the needs of our organization, but at the same time provides critical structure and process consistency for users across different functions and locations. One of the few platforms that incorporates all end-to-end processes on one seamless platform. It is also evident that Central Reach has a continued eye towards system improvement. > > **Cons**: Central Reach is a premium product but comes at a premium price tag, especially when infrequent users are charged the same monthly rate as heavy users. The parent portal and client invoicing are two areas that could use some improvements. > > I would recommend Central Reach to other ABA providers looking to make a switch. I have also been consistently impressed by the system improvements over our time with CR as well as the continued level of involvement and support from our customer success lead, \[sensitive content hidden\] \! ----- ### "Too expensive to not care" — 3.0/5 > **CLAUDIA** | *May 29, 2024* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: Good overall Practice management solution. > > **Cons**: Expensive, additional functionality cost more, poor customer support. > > POOR\! Central Reach has not provided us with an adequate solution for issues with Change Healthcare and the cost keeps creeping up with no discounts for bundling at ALL. ----- ### "A Valuable Partner for Jackson Family Human Services" — 5.0/5 > **Harry** | *April 28, 2023* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: WE appreciate the user-friendly platform and the extensive features offered by Central Reach. The platform is easy to use, which enables us to streamline their processes and manage our client data more effectively. The verity of services offered such as data collection, scheduling, billing, and reporting, are also highly valued. Central Reach's platform serves as a one-stop-shop for our organizations, enabling us to manage all aspects of our operations within a single platform. > > **Cons**: The learning curve associated with implementing, technical issues or shutdowns during last year. > > At Jackson Family Human Services, we are thrilled to have Central Reach as a partner. The clinicians providing services to children and adults in inner cities and rural communities have expressed their satisfaction with the tools and support provided by Central Reach.Central Reach has been instrumental in helping our organization streamline our processes and improve efficiency. Their user-friendly platform has allowed us to manage our client data more effectively and has provided our clinicians with the necessary tools to deliver high-quality care to our clients.One of the most impressive aspects of Central Reach is their commitment to innovation and their ability to adapt to the changing needs of the healthcare industry. Their ongoing development of new features and updates has enabled us to stay ahead of the curve and offer the best possible services to our clients.Overall, Central Reach has been a valuable partner for Jackson Family Human Services, and we highly recommend their services to other healthcare organizations. Thank you, Central Reach, for your support and partnership. ----- ### "Newer user" — 5.0/5 > **Amy** | *April 28, 2023* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: The implementation process was very organized, thoroughly communicated, and professionally managed. All inquiries were handled with courtesy and professionalism. Support needs, while very few, are promptly addressed and resolved. > > **Cons**: Program setup seems more intricate than other programs I've used. Multiple levels of user setup, connecting providers to one another and clients, attaching templates to service codes, etc, seems rather cumbersome and, at times, confusing. > > Our ABA department really loves the program, and for their use it is efficient and compliant. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.ca/software/114517/centralreach?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/114517/centralreach) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data