About Emergency Reporting
The Fire Package by Emergency Reporting is a modular software for fire department management that allows users to track, manage, and analyze what's happening within their fire station. The solution includes 16 modules for daily operations, including an NFIRS reporting tool which acts as the main entry point for data and insights about the department. The occupancy module helps organize information about the buildings within the community, flexible tracking tools help simplify LOSAP, and the training module ensures that the entire team is up to speed.
The incidents module within the Fire Package is loaded with dropdown lists of NFIRS codes and descriptions to help users create run reports, and users can select and auto-fill fields from throughout the system. Users are walked through every step of the reporting process, and the status bar tracks and displays their progress to completion. ER’s system verifies that each section is in compliance with NFIRS requirements. Organizations can create, control and maintain all master data and settings for daily operations using the platform within the administration module. The station’s equipment and apparatus can be managed via the maintenance module, and users can electronically conduct apparatus inspections, assign equipment to personnel, and more. The analytics module helps users to see how different stations and shifts are performing, compare response times by incident type, zone and more.
Additional key modules include a hydrant module for agencies that are responsible for hydrants in the area, a shifts module for scheduling personnel for the daily roster, and a configurable calendar module which displays an overview of department events and activities at the station. Other modules included in the ER Fire Package include user profiles, message center, library, inventory and payroll. Available upgrades and add-ons include CAD integration, Google Maps integration, VISION risk assessment, FirstPCR, and ER’s Fire and EMS Package.
Key benefits of Emergency Reporting
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- Industry: Higher Education Software
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
So much easier than the way we use to do it.
Reviewed on 2018-11-29
We have had zero problems with the actual program. We have not done the training we should have on...
We have had zero problems with the actual program. We have not done the training we should have on it at times and have had to figure out a few things on our own, but that is not because the training isn't available. Overall we are extremely happy with the product and service we have been provided. It makes us a much more effective department. Our insurance agents love us because of the speed of the reports and all the information they contain. Being able to send them a link to the report lets them print off the pictures full size in color versus us printing them off with our old black and white printer with 8 on one page. They love it!
Pros
The ease of use is top priority for our department. We used paper TEXFIRS previously, years ago, and have loved using Emergency Reporting for the past number of years. The entry portion is a little more involved than the paper was, but it is not burdensome once you do a few. The fact that we can store and retrieve so much information and files about a call is pretty amazing. Finding calls no longer involves boxes of paper, only a few strokes on the keyboard.
Cons
The technology is getting there. Mobile usability is getting better, but last I checked, you still cannot upload files from a tablet or phone. That would be a really great addition.
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent cloud based solution for fire service reporting.
Reviewed on 2018-05-14
Made an easy to use, cloud-based incident reporting solution a reality. Simple reporting and query...
Made an easy to use, cloud-based incident reporting solution a reality. Simple reporting and query building coupled with excellent software partners makes this an excellent fit for any fire department.
Pros
Emergency Reporting is extremely easy to use, intuitive and highly functional for our fire department. They are continuing to find quality business partners to enhance their software without losing sight of their core offering. The reporting is excellent and easy to use, and incorporates all the data sets we are looking for. We were previously with Fire House software, and we hated every aspect of that system. Emergency Reporting is a 1000% improvement!
Cons
The complexity of the NFIRS code is maddening, but that is not an issue with ER, that's an issue with our wonderful Federal government. A few times our incident reports have a "red" box indication incomplete data, and at times it is tough to figure out why. It could be more intuitive in the area by calling out the issue such as "your on-scene time is before your response time". When a box wont turn green it would nice to see a pop-up.
- Industry: Public Safety
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Good not great
Reviewed on 2018-11-29
Overall, ok. I will start looking soon for anything else on the market that could be better.
Overall, ok. I will start looking soon for anything else on the market that could be better.
Pros
Ease of use for most things, this program lacks so much though! Where is the ability to create reports? where is the ability to track inventory in the inventory slot, why doe most of that have to be done in maintenance?
Cons
No training, seems like an unfinished product. Why do different part look and interact differently? Because some parts are updated and work and others don't?
- Industry: Public Safety
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Company to Work With, Minor Flaws.
Reviewed on 2018-11-30
Other than the problem listed in the cons, which I find to be a quite annoying, yet minor flaw,...
Other than the problem listed in the cons, which I find to be a quite annoying, yet minor flaw, Emergency Reporting works well and is very versatile. It takes many different software applications and puts them into one easy to use website.
Pros
This software is some of the easiest to work with that my department has had. Everything is well organized and easy to teach to any newcomers. All it takes is one person who knows how to handle the software and then it can just spread from there. It has many functions other than just the reporting software as it will also track maintenance, training, certifications, inspections, and much more.
Cons
My biggest gripe about Emergency Reporting is that there isn't a section for vehicle information in the reporting section of it. This makes it extremely difficult when doing a report for a motor vehicle crash or fire where the information is necessary but you have to either make your own specific sections for it or just add it to the narrative. I would also like to see a mobile app developed for the reporting side as this would be better to use for departments such as mine that has iPads.
- Industry: Public Safety
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fire Dept
Reviewed on 2018-11-29
Pros
1. Support - I like that when I need help, ER staff gets back to me usually within 24 hours. They are available via chat, email, and phone. Support for the fire reporting system we used before would take 48-72 hours to get back with us and usually couldn't give the needed assistance.
2. Learning the system - there are many ways to learn the ER system. Using the support system, there are links to webinars and other training materials. ER staff is willing to take time to make sure that users learn how to maneuver in the system. Awesome!
3. Upgrades - the system is constantly being upgraded based on recommendations by the users to make it better. Entry and tracking of apparatus, staff, and equipment is made easier using the ER system.
4. Easy to use on a tablet allowing for reports to be entered while on emergency scenes and can access the system wherever we go.
Cons
pro/con - so many reports that finding the right one may take some time. need to learn how to make my own report(s) and have them specialized.
Emergency Reporting FAQs
Below are some frequently asked questions for Emergency Reporting.Q. What type of pricing plans does Emergency Reporting offer?
Emergency Reporting offers the following pricing plans:
- Starting from: US$850.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Contact Emergency Reporting for detailed pricing information.
Q. Who are the typical users of Emergency Reporting?
Emergency Reporting has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does Emergency Reporting support?
Emergency Reporting supports the following languages:
English
Q. Does Emergency Reporting support mobile devices?
Emergency Reporting supports the following devices:
Q. What other apps does Emergency Reporting integrate with?
Emergency Reporting integrates with the following applications:
Google Maps
Q. What level of support does Emergency Reporting offer?
Emergency Reporting offers the following support options:
Email/Help Desk, Phone Support, Chat
Related categories
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