Userpilot

Userpilot

Product user experience software for product & UX teams

4.7/5 (44 reviews)

Userpilot Overview

What is Userpilot?

Userpilot is a cloud-based product experience platform designed for customer success and product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution enables the creation, management, and A/B testing of custom flows, targeting of user personas, customization of the user interface (UI), goal setting and tracking, and more. Userpilot allows product and customer success teams to build a range of custom product experience flows without using any code. The flow builder enables the customization of all parts of the UI, including buttons, boxes, images, backgrounds, colors, and more, to match company branding and product themes. In-app experiences can be A/B tested to identify and optimize the best performers. Experiences are triggered by in-app user behaviors, such as page and mouse events, and can be targeted to specific user personas based on their attributes or behaviors. Userpilot’s engine automatically detects design changes and reacts accordingly so that experiences only trigger when relevant. Experiences can span multiple pages within the product and react to all user interactions. Onboarding flows allow users to choose their own journeys through tutorials, while product adoption flows can be used to announce new features and stimulate feature discovery. Performance goals can be set and tracked to judge the success of each product experience.

Userpilot Overview

Pricing

Starting from
$119.00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial available.
Standard: $119/month (billed monthly) or $99/month (billed annually).
Enterprise: contact Userpilot for pricing information.


Userpilot Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English

Screenshots

Userpilot screenshot: Custom product experience flows can be created in Userpilot
Userpilot screenshot: Custom product experience flows can be created in Userpilot Userpilot screenshot: Users can be segmented and targeted based on their behaviors or personas Userpilot screenshot: The success of product experiences can be analyzed

Userpilot Reviews

Userpilot Reviews

Overall rating
4.7
/
5 44 reviews
Excellent
33

Very good
9

Average
0

Poor
2

Terrible
0

Value for Money
4.8
Features
4.7
Ease of Use
4.6
Customer Support
4.9
95% recommended this app
Aj V.

On the fence? Read this, then get it.

Userpilot and the team? AMAZING!
Eversince I use UserPilot I’m feeling confident about the onboarding process of my site. The team has been very helpful, not just explaining what to do, but taking it two steps further. They advise options that you didn’t think about before to make it run more smoothly AND THEY EVEN ASSIST ON SUNDAY. As a solo-preneur with a day job next to my membership site, Sunday is an ideal day to do extra work and getting support pretty much instantly is a blessing. It saves headaches and allows me to get the job done. What’s also worth to mention is the crazy amount of updates that they have added to the system since they went live. User friendlyness and ease to use was good in the beginning, and it’s going from great to amazingly simple. Easy and effective. If you’re serious about your onboarding process that don’t stop after writing up your email automation. Afterall, it’s your app or site that they should be using daily. Whenever I get a question from my customers, I go to UserPilot and setup the ‘answer’ in under 5 minutes. It’s easy to use for me and clear and subtle for my customers.


Martijn V.

Invaluable for SaaS business

Userpilot increases the odds that trial users actually perform the steps needed for successful onboarding and conversion.


Abe C.

Great For Anyone Building A SAAS

We did not have an onboarding sequence in our App and customers were bombarding us with support calls for setup and silly things (mostly because they were too lazy to click around). Also, our software requires following a certain sequence of user actions (1, 2, 3, ...). Userpilot fit seamlessly and solved all these issues.


Verified Reviewer

Reduced my churn rate by 30%

I am very satisfied. Their support is awesome and responsive as well.


Rick B.

Amazing product and company!

We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month.

The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long.

If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool!


Aj V.
Industry: Sports
Company size: Self Employed

On the fence? Read this, then get it.

Used Weekly for 1+ year
Reviewed on 9/19/2019
Review Source: Capterra

Userpilot and the team? AMAZING!
Eversince I use UserPilot I’m feeling confident about the onboarding process of my site. The team has been very helpful, not just explaining what to do, but taking it two steps further. They advise options that you didn’t think about before to make it run more smoothly AND THEY EVEN ASSIST ON SUNDAY. As a solo-preneur with a day job next to my membership site, Sunday is an ideal day to do extra work and getting support pretty much instantly is a blessing. It saves headaches and allows me to get the job done. What’s also worth to mention is the crazy amount of updates that they have added to the system since they went live. User friendlyness and ease to use was good in the beginning, and it’s going from great to amazingly simple. Easy and effective. If you’re serious about your onboarding process that don’t stop after writing up your email automation. Afterall, it’s your app or site that they should be using daily. Whenever I get a question from my customers, I go to UserPilot and setup the ‘answer’ in under 5 minutes. It’s easy to use for me and clear and subtle for my customers.

Pros

- Support
- Easy to use
- Speed of implementation

Cons

- basically none. But if I have to... my site has different membership levels. To create an experience I need to access for example the "user" page. That means I have to login as a user on my site first, then go to that page to create the experience. The same goes when I want to add something specific to the 'pro' page. That happens only once a year and takes an additional 10 seconds to login.

So like I said, basically none.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Martijn V.
Industry: Computer Software
Company size: 13-50 Employees

Invaluable for SaaS business

Used Daily for 1-5 months
Reviewed on 9/4/2019
Review Source: Capterra

Userpilot increases the odds that trial users actually perform the steps needed for successful onboarding and conversion.

Pros

After testing multiple competing offerings we were very delighted with Userpilot. We were able to create our flows ourselves. Also Userpilot is the ONLY in-app guide products that features an onboarding checklist which is one of the most valuable parts of the service for us.

Cons

Not too much. In the beginning some advanced options need a bit of in-depth study but support was great. We have multiple hosting regions and needed to use variables for subdomains which works like a charm.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Abe C.
Industry: Computer Software
Company size: 2-10 Employees

Great For Anyone Building A SAAS

Used Daily for 1-5 months
Reviewed on 10/26/2018
Review Source: Capterra

We did not have an onboarding sequence in our App and customers were bombarding us with support calls for setup and silly things (mostly because they were too lazy to click around). Also, our software requires following a certain sequence of user actions (1, 2, 3, ...). Userpilot fit seamlessly and solved all these issues.

Pros

If you are building a SaaS, user onboarding is paramount and if your app does not have an onboarding sequence it doesn't look professional at all. What's worse, if you do a mediocre job at coding your sequence or use other tools out there that are not that great, it will leave a sore taste with your users. Userpilot is clean, elegant, beautiful, flexible, and very customizable. I am also using the white-labeled version which makes it look as if it is part of our app and not a 3rd party tool. Very happy with it.

Cons

That I have to wait for some of the features on their road map like the NPS (Net Promoter Score).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Internet
Company size: 2-10 Employees

Reduced my churn rate by 30%

Used Daily for 1-5 months
Reviewed on 11/14/2018
Review Source: Capterra

I am very satisfied. Their support is awesome and responsive as well.

Pros

The ease of use and flow of creating a great onboarding experience in a very short time.
We have been losing customers at a crazy late within the past 3 months, let alone all those angry support tickets we get where they are usually for silly questions. I guess it's a problem with our software. Still in the meantime, while we are updating our UX/UI, Userpilot has helped us reduce the amount of churn by at least 30%. We were also able to get the average amount of support tickets from 20 a day to less than 5.

Huge headache saver. Thanks.

Cons

I would have appreciated more templates out of the box.
Also you have a thin line between too much customization and too little. Userpilot has all the customizations one can dream of but still as normal user, you might not need them all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rick B.
Industry: Internet
Company size: 13-50 Employees

Amazing product and company!

Used Weekly for 6-12 months
Reviewed on 11/1/2018
Review Source: Capterra

We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month.

The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long.

If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool!

Pros

Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings. But the software is not even the best thing here, it's the incredible personal service. They are DEDICATED to make everything work, perfectly tailored to your needs.

Cons

At the moment it's not a click-and-go solution, which is fine since they're helping you personally to make everything work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 44 user ratings

Userpilot Pricing

Userpilot Pricing

Starting from
$119.00/month
Free Trial
Subscription
Value for money

14-day free trial available.
Standard: $119/month (billed monthly) or $99/month (billed annually).
Enterprise: contact Userpilot for pricing information.

14-day free trial available.
Standard: $119/month (billed monthly) or $99/month (billed annually).
Enterprise: contact Userpilot for pricing information.

Value for Money
4.8/5
Based on 44 user ratings

Userpilot Features

Userpilot Features

API
Access Control
Activity Dashboard
Applications Management
Assessment Management
Automatic Notifications
Collaboration Tools
Commenting
Custom Development
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Offline Access
Permission Management
Real Time Notifications
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.7/5
Based on 44 user ratings

Categories

Additional information for Userpilot

Additional information for Userpilot

Key features of Userpilot

  • A/B testing
  • Adjustable flows
  • Analytics
  • Behavior-triggered product experience
  • Custom-defined events
  • Customizable UI
  • Dashboard
  • Goal setting & tracking
  • Interactive experiences
  • Persona-based targeting
  • Personalized greetings

Benefits

  • All aspects of the user interface (UI) can be fully customized to reflect company branding and maintain a consistent theme throughout the product.

  • Experiences can be triggered by in-app user behaviors including page events, mouse events, and custom-defined events.

  • A/B testing tools enable the optimization of product experience flows.

  • Users can be segmented and targeted based on in-app events or personas to deliver relevant and personalized messaging.

  • Goals for product experience can be defined and tracked to analyze the success of each flow.

  • Userpilot FAQs

    Userpilot FAQs

    Below are some frequently asked questions for Userpilot.

    Q. What type of pricing plans does Userpilot offer?

    Userpilot offers the following pricing plans:

    Starting from: $119.00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial available. Standard: $119/month (billed monthly) or $99/month (billed annually). Enterprise: contact Userpilot for pricing information.

    Q. What are the main features of Userpilot?

    Userpilot offers the following features:

    • A/B testing
    • Adjustable flows
    • Analytics
    • Behavior-triggered product experience
    • Custom-defined events
    • Customizable UI
    • Dashboard
    • Goal setting & tracking
    • Interactive experiences
    • Persona-based targeting
    • Personalized greetings

    Q. Who are the typical users of Userpilot?

    Userpilot has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Userpilot support?

    Userpilot supports the following languages:

    English

    Q. What type of pricing plans does Userpilot offer?

    Userpilot has the following pricing plans:

    Subscription

    Q. Does Userpilot support mobile devices?

    We do not have any information about what devices Userpilot supports

    Q. What other apps does Userpilot integrate with?

    We do not have any information about what integrations Userpilot has

    Q. What level of support does Userpilot offer?

    Userpilot offers the following support options:

    FAQs, Online Support