Userpilot

Userpilot

Product user experience software for product & UX teams

4.7/5 (38 reviews)

Userpilot Overview

Userpilot is a cloud-based product experience platform designed for customer success and product teams to onboard users and increase product adoption through behavior-triggered experiences. The code-free solution enables the creation, management, and A/B testing of custom flows, targeting of user personas, customization of the user interface (UI), goal setting and tracking, and more.

Userpilot allows product and customer success teams to build a range of custom product experience flows without using any code. The flow builder enables the customization of all parts of the UI, including buttons, boxes, images, backgrounds, colors, and more, to match company branding and product themes. In-app experiences can be A/B tested to identify and optimize the best performers. Experiences are triggered by in-app user behaviors, such as page and mouse events, and can be targeted to specific user personas based on their attributes or behaviors.

Userpilot’s engine automatically detects design changes and reacts accordingly so that experiences only trigger when relevant. Experiences can span multiple pages within the product and react to all user interactions. Onboarding flows allow users to choose their own journeys through tutorials, while product adoption flows can be used to announce new features and stimulate feature discovery. Performance goals can be set and tracked to judge the success of each product experience.

Pricing

Starting from
$119.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Userpilot Reviews

Overall rating
4.7/5
95% positive reviews
29
Excellent
7
Very good
0
Average
2
Poor
0
Terrible
Abe C.

Great For Anyone Building A SAAS

Used Daily for 1-5 months
Reviewed on 10/26/2018
Review Source: Capterra

We did not have an onboarding sequence in our App and customers were bombarding us with support calls for setup and silly things (mostly because they were too lazy to click around). Also, our software requires following a certain sequence of user actions (1, 2, 3, ...). Userpilot fit seamlessly and solved all these issues.

Pros

If you are building a SaaS, user onboarding is paramount and if your app does not have an onboarding sequence it doesn't look professional at all. What's worse, if you do a mediocre job at coding your sequence or use other tools out there that are not that great, it will leave a sore taste with your users. Userpilot is clean, elegant, beautiful, flexible, and very customizable. I am also using the white-labeled version which makes it look as if it is part of our app and not a 3rd party tool. Very happy with it.

Cons

That I have to wait for some of the features on their road map like the NPS (Net Promoter Score).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Reduced my churn rate by 30%

Used Daily for 1-5 months
Reviewed on 11/14/2018
Review Source: Capterra

I am very satisfied. Their support is awesome and responsive as well.

Pros

The ease of use and flow of creating a great onboarding experience in a very short time.
We have been losing customers at a crazy late within the past 3 months, let alone all those angry support tickets we get where they are usually for silly questions. I guess it's a problem with our software. Still in the meantime, while we are updating our UX/UI, Userpilot has helped us reduce the amount of churn by at least 30%. We were also able to get the average amount of support tickets from 20 a day to less than 5.

Huge headache saver. Thanks.

Cons

I would have appreciated more templates out of the box.
Also you have a thin line between too much customization and too little. Userpilot has all the customizations one can dream of but still as normal user, you might not need them all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rick B.

Amazing product and company!

Used Weekly for 6-12 months
Reviewed on 11/1/2018
Review Source: Capterra

We started-off with Userpilot when they where still in BETA. They have come a loonngg way. At this exact moment Userpilot helps us with a massive roll-out, onboarding over 2000 users in 1 month.

The software is great, the service even better. Whenever I wondered if something was possible, I got the answer YES. Which is usually not the case with a software that hasnt' been around long.

If you're looking to create a wonderful experience for your clients, then Userpilot is your go-to tool!

Pros

Userpilot is great, the software helps our customers better understand our platform and the possibilities it brings. But the software is not even the best thing here, it's the incredible personal service. They are DEDICATED to make everything work, perfectly tailored to your needs.

Cons

At the moment it's not a click-and-go solution, which is fine since they're helping you personally to make everything work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Waqar A.

Improved user activation and reduced churn by almost 30%

Used Weekly for 6-12 months
Reviewed on 5/30/2019
Review Source: Capterra

Well, this tool is a complete no-brainer for any SaaS business. We were having difficulty in making the users understand different features of the product. We implemented user onboarding sequence with Userpilot and since then we have seen a MASSIVE spike in retention, Increased trial-to-paid conversion, and reduced churn.

Pros

Userpilot is a must-have for any SaaS business. It's easy to use and have a clean UI. But more importantly, the features like personalized user onboarding, segmentation, checklists will definitely help any product increase their conversions and reduce their churn.

Great customer support is also a plus!

Cons

It's a little techy at first to get it setup but once you start using it frequently, you'll get the hang of it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ken W.

Saves Me = Money, Time, Stress and Grief

Used Daily for 1-5 months
Reviewed on 11/2/2018
Review Source: Capterra

Less time, stress and money spent on the phone and email support.

It paid for itself upon activation as I knew the value was going to change everything, quickly....and it did!

Pros

-Reduces the Number of Software Support Phone Calls and Emails

-Helps Increase Long-Term Customer Retention as I am able to easily point out features in my software which may not be obvious.

-Gives my software an edge - as the instant 24/7/365 interactive help gives huge value to both my students (less frustration+easier adoption and understanding) and myself (less stress, less time 1-on-1 support and more time to develop)

Cons

I like everything about this software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Userpilot Pricing

Starting from
$119.00/month
Pricing options
Free Trial
Subscription
Value for money

14-day free trial available.
Standard: $119/month (billed monthly) or $99/month (billed annually).
Enterprise: contact Userpilot for pricing information.

Userpilot Features

  • API
  • Activity Dashboard
  • Customizable Branding
  • Real Time Notifications

  • Access Control
  • Applications Management
  • Automatic Notifications
  • Collaboration Tools
  • Commenting
  • Custom Development
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Offline Access
  • Permission Management
  • Reporting & Statistics
  • Role-Based Permissions
  • Testing Management
  • Third Party Integration
  • Workflow Management

Additional information for Userpilot

Key features of Userpilot

  • A/B testing
  • Adjustable flows
  • Analytics
  • Behavior-triggered product experience
  • Custom-defined events
  • Customizable UI
  • Dashboard
  • Goal setting & tracking
  • Interactive experiences
  • Persona-based targeting
  • Personalized greetings

Benefits

  • All aspects of the user interface (UI) can be fully customized to reflect company branding and maintain a consistent theme throughout the product.

  • Experiences can be triggered by in-app user behaviors including page events, mouse events, and custom-defined events.

  • A/B testing tools enable the optimization of product experience flows.

  • Users can be segmented and targeted based on in-app events or personas to deliver relevant and personalized messaging.

  • Goals for product experience can be defined and tracked to analyze the success of each flow.

  • Userpilot FAQs

    Below are some frequently asked questions for Userpilot.

    Q. What type of pricing plans does Userpilot offer?

    Userpilot offers the following pricing plans:

    Starting from: $119.00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial available.
    Standard: $119/month (billed monthly) or $99/month (billed annually).
    Enterprise: contact Userpilot for pricing information.

    Q. What are the main features of Userpilot?

    Userpilot offers the following features:

    • A/B testing
    • Adjustable flows
    • Analytics
    • Behavior-triggered product experience
    • Custom-defined events
    • Customizable UI
    • Dashboard
    • Goal setting & tracking
    • Interactive experiences
    • Persona-based targeting
    • Personalized greetings

    Q. Who are the typical users of Userpilot?

    Userpilot has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Userpilot support?

    Userpilot supports the following languages:

    English

    Q. What type of pricing plans does Userpilot offer?

    Userpilot has the following pricing plans:

    Subscription

    Q. Does Userpilot support mobile devices?

    We do not have any information about what devices Userpilot supports

    Q. What other apps does Userpilot integrate with?

    We do not have any information about what integrations Userpilot has

    Q. What level of support does Userpilot offer?

    Userpilot offers the following support options:

    FAQs, Online Support