allGeo

I enjoy that this platform includes all of the features that myself and my company were looking for. Most others services included some but not all of the features that allGeo advertised.

The platform needed to be a bit customized to fit our requirements when in my opinion, they were basic requirements that most other platforms already had built into their systems. That said, customer service was excellent and tailored this to us and really help us throughout the entire process.

The breadcrumb report tracks location of vehicle.

System usability isn't always intuitive; original alerts were annoying and had to email support to stop them

Nothing - I can not think of a single thing good to say about this software

1- I can not get the system to work reliably for any amount of time does not matter the operating system or the brand of phone - iPhone, Android it does not matter. We have tried multiple times working with tech support to get them working and nothing has changed. It does not matter how many times you verify, update no one phone stays active consistently.
2 - I have no clue what the administrator screen is sorting by but when you try and sort by another column as soon as you refresh the screen it reverts back.
3 - We have been trying to get the same 5 phones initialized since May and they are still not. Every time we launch a complaint, tech support comes back with some obscure solution that works for 2.5 seconds and then breaks.
4 - We made a deal with them to purchase all our licences upfront and it worked for 4 months and the rest of the time has been us trying with all our might to get them working again.

The most impactful features are time-keeping, active tracking, and location reporting that helps us with job costing. The time-keeping is helping us eliminate paper timesheets and eliminates a lot of human error once staff gets used to clocking in. The active tracking allows us to understand where our team is and to more efficiently operate. Part of the tracking actually determines how much time is spent at each property and that allows us to do job costing for each of our properties.

Although, I have run into features that don't necessarily fit our business the AllGeo team has been able to help modify them to better suit us! Which is a form of flexibility I don't think is very common among different services.

AllGeo is not the most intuitive and I do wish there was training since I want to be able to do the functions on my own, but I am incredibly thankful for the customer service team. They have been incredibly patient with all my questions about our setup.