SuperOffice CRM

4.2 (132)
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CRM software for sales, marketing & customer service teams

About SuperOffice CRM

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.


Key benefits of SuperOffice CRM

  • SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

  • Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

  • Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

  • Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

  • Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.

  • Images

    SuperOffice CRM Software - CRM Suite
    SuperOffice CRM Software - Dashboard
    SuperOffice CRM Software - Sales Card
    SuperOffice CRM Software - Service Dashboard
    SuperOffice CRM Software - Marketing Tools
    SuperOffice CRM Software - Diary
    SuperOffice CRM Software - App Store
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    SuperOffice CRM video
    SuperOffice CRM Software - CRM Suite
    SuperOffice CRM Software - Dashboard
    SuperOffice CRM Software - Sales Card
    SuperOffice CRM Software - Service Dashboard
    SuperOffice CRM Software - Marketing Tools
    SuperOffice CRM Software - Diary
    SuperOffice CRM Software - App Store

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    4.2 (132)
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    Starting Price

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    US$20.00
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    Reviews

    Overall rating

    4.2 /5
    (132)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.1/5
    Customer Support Software
    4.2/5

    Already have SuperOffice CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 132
    Verified Reviewer
    Overall rating
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Using it for decades now and still using it every day. That means something.

    Reviewed on 2018-06-20

    Knowledge of customers, documents ordened, GDPR compliant

    Knowledge of customers, documents ordened, GDPR compliant

    Pros

    Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great.

    Cons

    There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes)

    Verified Reviewer
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 4.0 /10

    Good platform with highly customizable, but expensive

    Reviewed on 2017-11-14

    Using it as ticketing system.

    Using it as ticketing system.

    Pros

    It's possible to write a lot of customizations and to adjust it just as you wish.
    Fast and robust system

    Cons

    Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

    Maria
    Overall rating
    • Industry: Industrial Automation
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Super Office My Experience

    Reviewed on 2019-04-08

    Pros

    I like the layout, it is easy to read from the screen, and you get a good overview.
    The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

    Cons

    It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

    Verified Reviewer
    Overall rating
    • Industry: Wholesale
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    1+1=3

    Reviewed on 2018-11-13

    Taking over the work load of my colleague during holidays / absence.

    Taking over the work load of my colleague during holidays / absence.

    Pros

    This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

    Cons

    It is sometimes working too slow when opening an e-mail.

    Verified Reviewer
    Overall rating
    • Industry: Facilities Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Very user friendly CRM to support all main processes.

    Reviewed on 2018-10-22

    If the whole organisation is committed to work with and fill the system, it's a super powerful CRM...

    If the whole organisation is committed to work with and fill the system, it's a super powerful CRM tool.

    Pros

    The ability to have our contacts all in one place. Easy to work with for all people.

    Cons

    The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

    Showing 5 reviews of 132 Read all reviews

    SuperOffice CRM FAQs

    Below are some frequently asked questions for SuperOffice CRM.

    SuperOffice CRM offers the following pricing plans:

    • Starting from: €55.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    SuperOffice CRM has the following typical customers:

    11–50, 51–200, 201–500, 501–1,000

    SuperOffice CRM supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish

    SuperOffice CRM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SuperOffice CRM integrates with the following applications:

    24SevenOffice, Clear Books, Dynamics 365, Dynamics 365 Business Central, Fortnox, Gmail, Google Workspace, LinkedIn for Business, Microsoft 365, Microsoft Outlook, Slack, Vainu, Visma, Zapier, e-conomic

    SuperOffice CRM offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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