SuperOffice CRM

CRM software for sales, marketing & customer service teams

About SuperOffice CRM

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.

Key benefits of SuperOffice CRM

  • SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

  • Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

  • Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

  • Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

  • Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.

  • Devices

    Business size

    S M L

    Markets

    United Kingdom, Germany

    Supported Languages

    Chinese (Simplified), Czech, Danish, Dutch, English and 10 others, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish

    Images

    Use the shared calendar in SuperOffice to schedule activities, plan projects, track availability, and share information
    SuperOffice is integrated with Microsoft Office 365, G Suite and major email applications such as Exchange, Outlook, Notes, Gmail and all IMAP based email servers
    Build professional web forms to gather high quality data, automatically update the CRM database, and create targeted follow-up actions
    Integrated reports give users insights into how their email campaigns can be improved in the future
    Use SuperOffice CRM to track every opportunity in the pipeline from beginning to end
    View 6 more
    SuperOffice CRM video
    SuperOffice CRM screenshot: Use the shared calendar in SuperOffice to schedule activities, plan projects, track availability, and share information SuperOffice CRM screenshot: SuperOffice is integrated with Microsoft Office 365, G Suite and major email applications such as Exchange, Outlook, Notes, Gmail and all IMAP based email servers SuperOffice CRM screenshot: Build professional web forms to gather high quality data, automatically update the CRM database, and create targeted follow-up actions SuperOffice CRM screenshot: Integrated reports give users insights into how their email campaigns can be improved in the future SuperOffice CRM screenshot: Use SuperOffice CRM to track every opportunity in the pipeline from beginning to end

    Features

    Total features of SuperOffice CRM: 44

    • API
    • Access Control
    • Activity Management
    • Activity Tracking
    • Application Integration
    • Automatic Notifications
    • Availability Management
    • Business Intelligence
    • Calendar Sync with Google
    • Campaign Management
    • Chat
    • Client Portal
    • Collaboration Tools
    • Compliance Management
    • Content Filter
    • Content Management
    • Custom Fields
    • Customer Segmentation
    • Customizable Templates
    • Data Import/Export
    • Document Management
    • ERP Integration
    • Email Templates
    • Escalation Management
    • Follow-up Scheduling
    • Forms Management
    • Help Desk Management
    • Inbox Management
    • Incident Management
    • Microsoft Outlook Integration
    • Newsletter Management
    • Prioritizing
    • Project Management
    • Project Planning
    • Projections
    • Queue Manager
    • Quote Management
    • Reporting & Statistics
    • Scheduled Reporting
    • Search Functionality
    • Support Ticket Management
    • Template Management
    • To-Do List
    • Web Forms

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    Reviews

    Overall rating

    4.2 /5
    (122)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.1/5
    Customer Support
    4.3/5

    Already have SuperOffice CRM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 122
    Marcel S.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    It really is the most user friendly CRM that you can imagine.

    Reviewed on 2018-07-16

    Insight and overview in all processes, pre-sales and after-sales. Better and more personal...

    Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

    Pros

    User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
    Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
    I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

    Cons

    Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

    Matt C.
    Overall rating
    • Industry: Events Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    You can almost say it 'runs the company'!

    Reviewed on 2020-04-27

    We run the business on SuperOffice, dealing with customer communications (incoming and outgoing)...

    We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

    Pros

    I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

    Cons

    The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

    Maria H.
    Overall rating
    • Industry: Industrial Automation
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Super Office My Experience

    Reviewed on 2019-04-08

    Pros

    I like the layout, it is easy to read from the screen, and you get a good overview.
    The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

    Cons

    It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

    Eva Y.
    Overall rating
    • Industry: Education Management
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Stellar CRM

    Reviewed on 2020-04-08

    SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact...

    SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

    Pros

    It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

    Cons

    Perhaps the marketing module should be included in the base package.

    Andy H.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The CRM for SME business

    Reviewed on 2020-06-03

    Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the...

    Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice.

    The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

    Pros

    The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.

    Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

    Cons

    Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

    Showing 5 reviews of 122 Read all reviews

    SuperOffice CRM FAQs

    Below are some frequently asked questions for SuperOffice CRM.

    SuperOffice CRM offers the following pricing plans:

    • Starting from: €45.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Standard CRM: €45/user/month, billed annually. Marketing: €56/user/month, billed annually. Sales: €56/user/month, billed annually. Service: €56/user/month, billed annually. Complete CRM: €66/user/month, billed annually.

    SuperOffice CRM offers the following features:

    • API
    • Access management
    • Activity management
    • Apps & integrations
    • Automated alerts
    • Automatic routing & escalation
    • Availability management
    • Bounce handling
    • Bulk update management
    • Business intelligence
    • Calendar synchronization
    • Call logging
    • Campaign management
    • Chat
    • Collaboration tools
    • Company management
    • Consent management
    • Contact import/export
    • Customer account management
    • Customer portal
    • Data encryption
    • Document management
    • Email templates
    • Forms management
    • GDPR compliance
    • Help desk management
    • Inbox management
    • Incident management
    • Incoming call management
    • Interaction tracking
    • Keyword filters
    • Lead age tracking
    • Link triggers
    • Macros
    • Microsoft Office integration
    • Mobile CRM
    • Periodic reporting
    • Personalized 'thank you' pages
    • Personalized newsletters
    • Prioritizing
    • Privacy data lifecycle management
    • Project management
    • Project planning
    • Queue management
    • Quote management
    • Reporting & analytics
    • Rich content management
    • Sales activity tracking
    • Sales guide
    • Search functionality
    • Segmentation
    • Shared database
    • Subscription management
    • Targeted follow-up actions
    • Ticket management
    • To-do lists
    • Tracking features

    SuperOffice CRM has the following typical customers:

    Mid Size Business

    SuperOffice CRM supports the following languages:

    Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Russian, Spanish, Swedish

    SuperOffice CRM supports the following devices:

    Android, iPhone, iPad

    SuperOffice CRM integrates with the following applications:

    24SevenOffice, Clear Books Accounting, Dixa, Dynamics 365, Echobot, Google Workspace, LinkedIn, Microsoft 365, Microsoft Dynamics 365 Business Central, SalesScreen

    SuperOffice CRM offers the following support options:

    Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials

    Related categories

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