SuperOffice CRM

SuperOffice CRM

CRM software for sales, marketing & customer service teams

4.2/5 (105 reviews)

SuperOffice CRM Overview

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.

Pricing

Starting from
€44.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Europe, Germany, United Kingdom

Supported Languages

Danish, Dutch, English, German, Norwegian, Swedish

SuperOffice CRM Reviews

Overall rating
4.2/5
91% positive reviews
33
Excellent
63
Very good
5
Average
4
Poor
0
Terrible
Marcel S.

It really is the most user friendly CRM that you can imagine.

Used Daily for 2+ years
Reviewed on 7/16/2018
Review Source: Capterra

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Pros

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rob S.

My experience after one year we work with SuperOffice

Used Daily for 1+ year
Reviewed on 10/23/2018
Review Source: Capterra

In general, the system works well.

Pros

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Cons

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Simon W.

An easy to use CRM with many functions!

Used Daily for 2+ years
Reviewed on 4/3/2019
Review Source: Capterra

Could not do without it today. Used daily and often in the phone.

Pros

The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Cons

If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Verified Reviewer

Save time and increase overview

Used Daily for 2+ years
Reviewed on 11/16/2018
Review Source: Capterra

Good product, easy to use.

Pros

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Cons

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Have used SuperOffice on and off since 1995

Used Daily for 2+ years
Reviewed on 4/3/2019
Review Source: Capterra

Keep track of clients and candidates and setting a an easy "to do/reminder list"

Pros

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Cons

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

SuperOffice CRM Pricing

Starting from
€44.00/month
Pricing options
Free Trial
Subscription
Value for money

Standard CRM: €44/user/month, billed annually.
Marketing: €55/user/month, billed annually.
Sales: €55/user/month, billed annually.
Service: €55/user/month, billed annually.
Complete CRM: €65/user/month, billed annually.

SuperOffice CRM Features

  • API
  • Activity Tracking
  • Automatic Notifications
  • Data Import/Export
  • Reporting & Statistics

  • Activity Dashboard
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Social Media Integration
  • Third Party Integration

Additional information for SuperOffice CRM

Key features of SuperOffice CRM

  • API
  • Access management
  • Activity management
  • Apps & integrations
  • Automated alerts
  • Automatic routing & escalation
  • Availability management
  • Bounce handling
  • Bulk update management
  • Business intelligence
  • Calendar synchronization
  • Call logging
  • Campaign management
  • Chat
  • Collaboration tools
  • Company management
  • Consent management
  • Contact import/export
  • Customer account management
  • Customer portal
  • Data encryption
  • Document management
  • Email templates
  • Forms management
  • GDPR compliance
  • Help desk management
  • Inbox management
  • Incident management
  • Incoming call management
  • Interaction tracking
  • Keyword filters
  • Lead age tracking
  • Link triggers
  • Macros
  • Microsoft Office integration
  • Mobile CRM
  • Periodic reporting
  • Personalized 'thank you' pages
  • Personalized newsletters
  • Prioritizing
  • Privacy data lifecycle management
  • Project management
  • Project planning
  • Queue management
  • Quote management
  • Reporting & analytics
  • Rich content management
  • Sales activity tracking
  • Sales guide
  • Search functionality
  • Segmentation
  • Shared database
  • Subscription management
  • Targeted follow-up actions
  • Ticket management
  • To-do lists
  • Tracking features

Benefits

  • SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

  • Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

  • Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

  • Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

  • Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.

  • SuperOffice CRM FAQs

    Below are some frequently asked questions for SuperOffice CRM.

    Q. What type of pricing plans does SuperOffice CRM offer?

    SuperOffice CRM offers the following pricing plans:

    Starting from: €44.00/month

    Pricing model: Subscription

    Free Trial: Available

    Standard CRM: €44/user/month, billed annually.
    Marketing: €55/user/month, billed annually.
    Sales: €55/user/month, billed annually.
    Service: €55/user/month, billed annually.
    Complete CRM: €65/user/month, billed annually.

    Q. What are the main features of SuperOffice CRM?

    SuperOffice CRM offers the following features:

    • API
    • Access management
    • Activity management
    • Apps & integrations
    • Automated alerts
    • Automatic routing & escalation
    • Availability management
    • Bounce handling
    • Bulk update management
    • Business intelligence
    • Calendar synchronization
    • Call logging
    • Campaign management
    • Chat
    • Collaboration tools
    • Company management
    • Consent management
    • Contact import/export
    • Customer account management
    • Customer portal
    • Data encryption
    • Document management
    • Email templates
    • Forms management
    • GDPR compliance
    • Help desk management
    • Inbox management
    • Incident management
    • Incoming call management
    • Interaction tracking
    • Keyword filters
    • Lead age tracking
    • Link triggers
    • Macros
    • Microsoft Office integration
    • Mobile CRM
    • Periodic reporting
    • Personalized 'thank you' pages
    • Personalized newsletters
    • Prioritizing
    • Privacy data lifecycle management
    • Project management
    • Project planning
    • Queue management
    • Quote management
    • Reporting & analytics
    • Rich content management
    • Sales activity tracking
    • Sales guide
    • Search functionality
    • Segmentation
    • Shared database
    • Subscription management
    • Targeted follow-up actions
    • Ticket management
    • To-do lists
    • Tracking features

    Q. Who are the typical users of SuperOffice CRM?

    SuperOffice CRM has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does SuperOffice CRM support?

    SuperOffice CRM supports the following languages:

    Danish, Dutch, English, German, Norwegian, Swedish

    Q. What type of pricing plans does SuperOffice CRM offer?

    SuperOffice CRM has the following pricing plans:

    Subscription

    Q. Does SuperOffice CRM support mobile devices?

    SuperOffice CRM supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SuperOffice CRM integrate with?

    SuperOffice CRM integrates with the following applications:

    Dynamics 365, Echobot, G Suite, Gmail, LinkedIn, Microsoft Dynamics NAV, Office 365, SalesScreen, Vainu, Zapier

    Q. What level of support does SuperOffice CRM offer?

    SuperOffice CRM offers the following support options:

    FAQs, Online Support, Phone Support