About Field Force Tracker

Field Force Tracker is a cloud-based field service management solution which offers a range of features for managing customers, vendors, and employees, job scheduling and dispatch, contract and warranty management, equipment maintenance, time tracking, invoicing, accounting, reporting, and more. Native apps for iOS and Android allow field employees to update jobs, submit timesheets, and generate invoices in the field.

Field Force Tracker’s job scheduler automatically evaluates job types, technician skills and locations, product types, and other criteria to identify the best suited technicians for each job, and presents users with a list of candidates to select from. Technician assignment can also be automated with rule-based scheduling for organizations with large workforces. Employee locations can be tracked in real time with continuous location updates from the mobile apps displayed on the integrated map, and users can view driver histories including location, direction, and speed.

The parts inventory management system in Field Force Tracker allows users to maintain optimum inventory levels, with real-time updates and stock history for multiple locations. Assets can be linked to customers, contacts, and locations, and users can attach pictures, PDFs, and other files to assets. Service contracts and warranties can be managed, with support for multiple contract types and automated reminders for contract renewals. Users can track product and customer histories, and view information on current issues, repair statuses, and estimated completion times. Field Force Tracker also offers employee clock-in/clock-out and time tracking, service quotes, invoicing, custom reports and dashboards, and support for multiple currencies and time zones.

Pricing starting from:

US$19.99/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Field Force Tracker

  • The job scheduler evaluates job types, technicians’ skills, technician locations, product types, and other factors to identify which technicians are suited to the job, allowing users to select from the filtered list, with rule-based automated assignment of technicians for organizations with large workforces.

  • The interactive map enables real-time tracking of employee locations, through continuous updates from the native apps for Android and iOS.

  • Inventory locations, updates, and stock histories can be managed for all location types, including technician trucks, depot repair facilities, warehouses, and other virtual inventory locations, with real-time updates to ensure up-to-date and accurate inventory tracking.

  • Multiple service contract types can be managed, including preventive maintenance only, service only with parts not included, and comprehensive service contracts with both parts and service included.

  • Field Force Tracker’s integrated VoIP telephony allows users to call technicians with a single click, and also enables calling between technicians, with the ability to record calls as necessary.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United Arab Emirates, Australia, Bahamas, Canada, United Kingdom , Ireland, India, Jamaica, Puerto Rico, United States

    Supported Languages

    English

    Pricing starting from:

    US$19.99/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Field Force Tracker Software - Landing Page with Alerts and Notifications
    Field Force Tracker Software - System Invoice Options and QB Sync
    Field Force Tracker Software - Sales lead Management for Improving Sales
    Field Force Tracker Software - Managing Cusomers and their histories
    Field Force Tracker Software - Client Management with powerful features
    Field Force Tracker Software - Dispatching field technicians
    Field Force Tracker Software - Dashboard Analytics and Usage
    Field Force Tracker Software - Integrated VoIP telephony enables click-to-call between technicians
    Field Force Tracker Software - Field Force Tracker offers native mobile apps for Android and iOS
    View 10 more
    Field Force Tracker video
    Field Force Tracker Software - Landing Page with Alerts and Notifications
    Field Force Tracker Software - System Invoice Options and QB Sync
    Field Force Tracker Software - Sales lead Management for Improving Sales
    Field Force Tracker Software - Managing Cusomers and their histories
    Field Force Tracker Software - Client Management with powerful features
    Field Force Tracker Software - Dispatching field technicians
    Field Force Tracker Software - Dashboard Analytics and Usage
    Field Force Tracker Software - Integrated VoIP telephony enables click-to-call between technicians
    Field Force Tracker Software - Field Force Tracker offers native mobile apps for Android and iOS

    Features

    Total features of Field Force Tracker: 95

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Asset Lifecycle Management
    • Asset Tracking Software
    • Audit Trail
    • Automated Scheduling
    • Automatic Backup
    • Barcode / Ticket Scanning
    • Barcoding/RFID
    • Billing & Invoicing
    • CRM Software
    • Calendar Management
    • Calibration Management Software
    • Client Portal
    • Contact Database
    • Contract/License Management
    • Customer Database
    • Customer History
    • Customer Management
    • Customer Portal
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Dispatch Management
    • Document Management Software
    • Document Storage
    • Drag & Drop
    • Electronic Payments
    • Electronic Signature
    • Employee Management
    • Equipment Maintenance Software
    • Equipment Tracking
    • Estimating
    • File Storage
    • Fixed Asset Management Software
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • For Mechanical Equipment
    • GPS
    • Geographic Maps
    • Historical Reporting
    • Inspection Management
    • Inventory Control Software
    • Inventory Management Software
    • Inventory Tracking
    • Invoice Management
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Key & Lock Management
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Mobile Signature Capture
    • Multi-Location
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing Software
    • Preventive Maintenance Software
    • Purchase Order Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Recurring Appointments
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Routing
    • Scheduling Software
    • Search/Filter
    • Self Service Portal
    • Service History
    • Status Tracking
    • Task Management Software
    • Task Scheduling
    • Technician Management
    • Third Party Integrations
    • Time & Expense Tracking
    • Time Tracking Software
    • Timesheet Management
    • Warranty Tracking
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

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    Reviews

    Overall rating

    4.3 /5
    (24)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.5/5

    Already have Field Force Tracker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 24
    job
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    all in one fsoftware

    Reviewed on 7/25/2018

    Pros

    Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

    Cons

    with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

    Teresa
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Impact Office Systems

    Reviewed on 12/13/2021

    Overall experience is good. When there is an issue, customer service is prompt. I like the ease...

    Overall experience is good. When there is an issue, customer service is prompt. I like the ease of using it.

    Pros

    Product is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing

    Cons

    When clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam.

    Response from Rapidsoft Systems

    Thank you - Teresa. We greatly appreciate your positive comment. It is great customer like you that help us in continuously improving software.

    Verified Reviewer
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    Equipment sales

    Reviewed on 12/4/2018

    We were looking to move from paper service calls to electronic format for ease of use and tractabili...

    We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.

    Pros

    Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.

    Cons

    Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

    Response from Rapidsoft Systems

    Thank you for taking time to write a positive review. We always look for suggestions to improve and do our best to address them.

    An admin has access to all the functionality via a browser on any device - a mobile, a tablet or pc or a laptop. Unlike Field techs, Admins don't need to report GPS locations continuously, and hence, using the mobile app doesn't add any benefit for Admins.

    Regarding the interface, we have been developing FFT for nearly 15 years so a lot of our users are used to the current interface - which is very easy to use with almost no training needed. We are coming out with alternate themes in Q1 2019. We thank you once again for your feedback.

    Derek
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Use of Field Force Tracker

    Reviewed on 11/30/2021

    Great experience.

    Great experience.

    Pros

    Ease of use and scheduling feature. Also has good support contract module.

    Cons

    Does not text or email you when support contracts are due.

    Alternatives Considered

    Salesforce Service Cloud

    Reasons for Switching to Field Force Tracker

    Ease of use and cost.

    Response from Rapidsoft Systems

    Hi Derek,
    Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.

    Thank you again for sharing such a positive experience. It means the world to us.

    Todd
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Excellent app

    Reviewed on 12/1/2021

    Dispatching is easier. Customer history is a huge feature.

    Dispatching is easier. Customer history is a huge feature.

    Pros

    Integrating had some bugs. Makes tracking and getting info on jobs easy.

    Cons

    Don’t have any complaints, except would be nice if I could check if I submitted a timesheet or not.

    Response from Rapidsoft Systems

    Hi Todd,

    Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Field Force Tracker. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
    From all of us at Field Force Tracker, please accept our sincere thank you!

    Showing 5 reviews of 24 Read all reviews

    Field Force Tracker FAQs

    Below are some frequently asked questions for Field Force Tracker.

    Field Force Tracker offers the following pricing plans:

    For 1-25 users, prices start from $19.99/user/month. Multiple Advanced modules to add industry specific functionality and other features. Special pricing is available outside the US and Canada. Contact Field Force Tracker for full pricing information.

    Field Force Tracker has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Field Force Tracker supports the following languages:

    English

    Field Force Tracker supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Field Force Tracker integrates with the following applications:

    QuickBooks Online Advanced, Quickbooks Online

    Field Force Tracker offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Field Force Tracker.