EngageBay CRM
About EngageBay CRM
EngageBay is an all-in-one marketing software which combines lead generation, email marketing, marketing automation, CRM, and social media engagement. Designed to help businesses to acquire, engage, nurture, and close leads, EngageBay allows users to create email campaigns and automate marketing processes and sales funnels. The cloud-based platform can be used to aid with growing leads, creating and automating the distribution of email marketing content, and managing customer relationships using the in-built CRM.
The unified marketing suite within EngageBay provides businesses with the tools to design, manage, and run customized marketing campaigns. Email campaigns can be built using the range of pre-designed email templates, or made from scratch using the drag & drop interface. Custom images, text, layout, share buttons, and more, can be added to email marketing templates in order to create a branded message to engage new or existing customers. EngageBay facilitates customer segmentation, defined by conditional metrics such as age, location, type of customer, purchase history, and more, in order to target specific subsets of users. Marketing campaigns can be automated by defining workflows and funnels, as well as setting up triggers based on customer actions. Custom web forms can be created and added to business websites to capture leads, and landing pages can be built to optimize clicks and conversions.
EngageBay offers an in-built CRM to help users organize their business contacts, manage relationships, and track pipelines. With both marketing and sales teams working within EngageBay, leads and contacts can be guided seamlessly through the sales pipeline using just one synchronous platform. Contacts can be managed with tools for creating contact lists, searching within the contact database, storing interaction history, activity logging, and more. With EngageBay, users are able to gain visibility into the sales pipeline and track the status of every deal in real time.
Key benefits of EngageBay CRM
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Reviews
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- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Perfect for small businesses
Reviewed on 2023-04-07
Pretty satisfied. Good solution at this price (free :-) (I use only the help desk module for now).
Pretty satisfied. Good solution at this price (free :-) (I use only the help desk module for now).
Pros
It's very modular. You can use just the required feature without paying for extra modules. This means that it can be adapted to any business. For example, in my business, I only need the help desk feature for now, which is free, by the way! It's nice to know that I can add the marketing module if one day I decide to do some email marketing automation.
Cons
I have no complains so far, and I have been using it for 2 years.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
This Is A Great Initial CRM For Start-Ups and Growth Phase Businesses
Reviewed on 2024-07-12
I have a lot of experience with Hubspot and Sales Force. I really liked the functionality of...
I have a lot of experience with Hubspot and Sales Force. I really liked the functionality of Hubspot, however the pricing for that was way to high for the current company that I work for. Engagebay delivers most of the same features, though some of the workflow is different. There is also a learning curve with any new CRM.
Pros
Engagebay does a great job with contact management, emails, and call lists at an very affordable price. It does what other of the big name CRMS do, at a fraction of the price
Cons
There are some things I would like to streamline with this CRM such as putting in a contact note without having to go all the way into a contact under a note. It would be nice to be able to be able to edit a note or task from the contact list screen, rather than having to go all the way into a contact.
Alternatives Considered
HubSpot CRMReasons for Switching to EngageBay CRM
Pricing, Great Response by your sales team. This gave us the features that we were looking for, while fitting our budget. We will be making some changes within the next year to our plan and seats as there will be a need to adjust and integrate more features- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Switched from Hubspot to Engagebay
Reviewed on 2024-04-22
The experience was not bad, but i am not sure if i would use it again.
The experience was not bad, but i am not sure if i would use it again.
Pros
Pricewise is the system much cheaper than other Systems - especially if you scale.
You can run more than one domains and the automation functions are good.
Cons
The system is less intuitive than e.g. hubspot. more complicated to setup and use.
Help is only in english and there is no real support structure. Unless a old video guided support. This taks more time to effectively use it. What i really didnt like is, the strong outreach for positive reviews. I think i got 5 messages on that...within the first week.
Response from EngageBay
Hi Philipp,
Thanks for your feedback.
We are working on localizing the platform into different languages and we should have them soon. We offer live support 24x5 and also have a knowledge base for FAQ's. Were you not able to get the required level of assistance.
- Industry: Management Consulting
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
My experience with EngageBay (so far)
Reviewed on 2024-08-14
Pleasant so far. I haven't used my HubSpot account for a long time so it is unlikely to be...
Pleasant so far. I haven't used my HubSpot account for a long time so it is unlikely to be current, so used the csv import for my contacts on another email service provider.
Pros
Easy to import contacts. Dashboard is clear. I like the a la carte option of additional services.
Cons
I appreciate follow up for assistance, but this was a bit of overkill. I had to clear time to transfer in my contacts and look at the product in more detail, but received 4 calls prior to having that time, creating some pressure.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best substitute tool for CRM and marketing
Reviewed on 2024-08-01
This software, in my opinion, is excellent and a great replacement for Hubspot and other tools.
This software, in my opinion, is excellent and a great replacement for Hubspot and other tools.
Pros
Even though we've only been using it for two months, the app has received positive reviews thus far. The simplification and automation of repetitive tasks is commendable as it results in time and effort savings. The integration of apps is superb. The Engagebay Team provides excellent assistance for the CRM system, which satisfies all of our needs. Because the platform offers excellent automation for forms, landing pages, and emails, it's a great substitute.
Cons
I believe there is room for improvement in the GUI. Given how basic the template and library are, I suppose Engagebay can do better.
EngageBay CRM FAQs
Below are some frequently asked questions for EngageBay CRM.Q. What type of pricing plans does EngageBay CRM offer?
EngageBay CRM offers the following pricing plans:
- Starting from: US$14.99/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially) Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially) Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially)
Q. Who are the typical users of EngageBay CRM?
EngageBay CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does EngageBay CRM support?
EngageBay CRM supports the following languages:
English
Q. Does EngageBay CRM support mobile devices?
EngageBay CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does EngageBay CRM integrate with?
EngageBay CRM integrates with the following applications:
BulkSMS, CallHippo, Docusign, Exotel, Google Contacts, Google Drive, Gravity Forms, Gupshup, HubSpot CRM, Intercom, Jotform, JustCall, LinkedIn for Business, Mailchimp, Mailgun, Make, Meta for Business, MightyCall, Pabbly Connect, Plivo, QuickBooks, RT DocuSign, RingCentral Contact Center, Salesforce Platform, SendGrid, SendGrid, Shopify, Stripe, Teachable, Twilio, Xero, Zapier, Zendesk Suite
Q. What level of support does EngageBay CRM offer?
EngageBay CRM offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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