About EngageBay

EngageBay is an all-in-one marketing software which combines lead generation, email marketing, marketing automation, CRM, and social media engagement. Designed to help businesses to acquire, engage, nurture, and close leads, EngageBay allows users to create email campaigns and automate marketing processes and sales funnels. The cloud-based platform can be used to aid with growing leads, creating and automating the distribution of email marketing content, and managing customer relationships using the in-built CRM.

The unified marketing suite within EngageBay provides businesses with the tools to design, manage, and run customized marketing campaigns. Email campaigns can be built using the range of pre-designed email templates, or made from scratch using the drag & drop interface. Custom images, text, layout, share buttons, and more, can be added to email marketing templates in order to create a branded message to engage new or existing customers. EngageBay facilitates customer segmentation, defined by conditional metrics such as age, location, type of customer, purchase history, and more, in order to target specific subsets of users. Marketing campaigns can be automated by defining workflows and funnels, as well as setting up triggers based on customer actions. Custom web forms can be created and added to business websites to capture leads, and landing pages can be built to optimize clicks and conversions.

EngageBay offers an in-built CRM to help users organize their business contacts, manage relationships, and track pipelines. With both marketing and sales teams working within EngageBay, leads and contacts can be guided seamlessly through the sales pipeline using just one synchronous platform. Contacts can be managed with tools for creating contact lists, searching within the contact database, storing interaction history, activity logging, and more. With EngageBay, users are able to gain visibility into the sales pipeline and track the status of every deal in real time.

Pricing starting from:

US$10.79/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of EngageBay

  • Automate all marketing processes and sales funnels in minutes through a complete suite of marketing tools available through a simple integrated software.

  • Convert web visitors into leads by creating custom web forms and landing pages. Capture contact information with forms that pop-up as a web visitor opens or leaves the page, and offer subscription opt-ins with requests for email addresses.

  • Get complete view of every customer within EngageBay by tracking every communication. Access all emails exchanged, calls made and track all web visitor activity to gain meaningful insights.

  • Create marketing campaigns using one of the pre-built EngageBay templates, which can be customized to fit with company branding, or create email campaigns from scratch using the drag & drop, WYSIWYG editor.

  • Use the reporting module to generate reports and analytics on sales figures, and customize reports to analyze data in a meaningful way. Reports can also be generated on engagement in order to identify which marketing content is performing well.

  • Devices

    Business size

    S M L

    Markets

    Andorra, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, Saint Kitts and Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, Saint Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, Saint-Pierre-et-Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, Saint Helena, Slovenia, Svalbard and Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé and Príncipe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad and Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, Saint Vincent and the Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vietnam, Vanuatu, Wallis and Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    English

    Pricing starting from:

    US$10.79/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    EngageBay Software - View all contact details within the customer database and view activity logs, contact history, tasks, and more
    EngageBay Software - Create a custom landing page for marketing campaigns in order to optimize conversions
    EngageBay Software - Create a fully custom landing page or adapt one of the pre-existing templates
    EngageBay Software - Generate leads by embedding forms into the business website
    EngageBay Software - Manage contacts within a client database, and filter to find specific types of customer
    EngageBay Software - Generate email broadcasts to reach larger audiences, and track engagement
    EngageBay Software - Create custom workflows in order to automate marketing content delivery
    EngageBay Software - Manage the design, style, text, and settings of web forms
    View 9 more
    EngageBay video
    EngageBay Software - View all contact details within the customer database and view activity logs, contact history, tasks, and more EngageBay Software - Create a custom landing page for marketing campaigns in order to optimize conversions EngageBay Software - Create a fully custom landing page or adapt one of the pre-existing templates EngageBay Software - Generate leads by embedding forms into the business website EngageBay Software - Manage contacts within a client database, and filter to find specific types of customer EngageBay Software - Generate email broadcasts to reach larger audiences, and track engagement EngageBay Software - Create custom workflows in order to automate marketing content delivery EngageBay Software - Manage the design, style, text, and settings of web forms

    Features

    Total features of EngageBay: 217

    • AB Testing
    • API
    • Access Controls/Permissions
    • Account Alerts
    • Account Management Software
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Appointment Management
    • Appointment Scheduling Software
    • Audience Targeting
    • Auto Update
    • Auto-Responders
    • Automated Publishing
    • Automated Routing
    • Automated Scheduling
    • Batch Processing
    • Behavior Tracking
    • CAN SPAM Compliance
    • CRM Software
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Center Management
    • Call Disposition
    • Call Management
    • Call Monitoring
    • Call Recording Software
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Tracking Metrics
    • Caller ID
    • Campaign Management Software
    • Campaign Personalization
    • Campaign Planning
    • Campaign Specific Signature
    • Canned Responses
    • Cataloging/Categorization
    • Channel Management Software
    • Churn Management
    • Click Tracking
    • Client Database
    • Client Management
    • Communication Management
    • Computer Telephony Integration
    • Confirmation/Reminders
    • Contact Database
    • Contact Management Software
    • Content Creation
    • Content Delivery
    • Content Management System (CMS) Software
    • Conversion Rate Optimization
    • Conversion Tracking
    • Customer Database
    • Customer Engagement Software
    • Customer Management
    • Customer Segmentation
    • Customer Service Analytics
    • Customer Support Software
    • Customizable Branding
    • Customizable CTAs
    • Customizable Fields
    • Customizable Forms
    • Customizable Templates
    • Customization
    • Dashboard Software
    • Data Import/Export
    • Data Synchronization
    • Device Targeting
    • Document Storage
    • Drag & Drop
    • Drip Campaigns
    • Dynamic Content
    • Email Campaign Management
    • Email Management Software
    • Email Marketing Software
    • Email Monitoring
    • Email Response Control
    • Email Templates
    • Email Tracking Software
    • Engagement Tracking
    • Event Triggered Actions
    • Feedback Management
    • File Sharing Software
    • For Sales Teams/Organizations
    • For Small Businesses
    • For Startups
    • Forecasting
    • Form Builder
    • Gamification Software
    • Geotargeting
    • Goal Management
    • Goal Setting / Tracking
    • Group Scheduling
    • Image Library
    • Import Tasks
    • Inbox Management
    • Interaction Tracking
    • Internal Chat Integration
    • Keyword Filtering
    • Knowledge Base Management
    • Landing Pages/Web Forms
    • Lead Capture Software
    • Lead Distribution
    • Lead Engagement
    • Lead Generation Software
    • Lead Management Software
    • Lead Notifications
    • Lead Nurturing Software
    • Lead Qualification
    • Lead Segmentation
    • Lead Verification/Validation
    • Leaderboards
    • List Management
    • Live Chat Software
    • Location Tracking
    • Macros/Templated Responses
    • Marketing Automation Software
    • Marketing Calendar
    • Mass Texting
    • Meeting Management
    • Mobile Access
    • Mobile Alerts
    • Mobile Optimized Emails
    • Multi-Account Management
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Marketing
    • Multiple Site Management
    • Multivariate Testing
    • Notification Scheduling
    • Offline Form
    • Onboarding Software
    • Online Booking
    • Online Forms
    • Performance Management
    • Performance Metrics
    • Personalization Software
    • Pipeline Management
    • Post Scheduling
    • Power Dialer
    • Predictive Analytics Software
    • Proactive Chat
    • Progress Tracking
    • Progressive Dialer
    • Proposal Generation
    • Proposal Management Software
    • Prospecting Tools
    • Push Notifications Software
    • Queue Management
    • Quotes/Estimates
    • Real Time Editing
    • Real Time Monitoring
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Real-time Scheduling
    • Real-time Updates
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Management
    • Responsive
    • Routing
    • SEO Management
    • Sales Analytics
    • Sales Automation
    • Sales Forecasting Software
    • Sales Pipeline Management
    • Sales Reports
    • Search/Filter
    • Segmentation
    • Service Level Agreement (SLA) Management
    • Shared Contacts
    • Signature Creation
    • Signature Management
    • Signature Templates
    • Site Search Tracking
    • Social Marketing
    • Social Media Integration
    • Source Tracking
    • Spam Blocker
    • Subscriber Management
    • Subscription Management Software
    • Support Ticket Management
    • Support Ticket Tracking
    • Target Account Identification
    • Task Editing/Updating
    • Task Management Software
    • Task Progress Tracking
    • Task Scheduling
    • Task Tagging
    • Team Management Software
    • Template Management
    • Territory Management
    • Third Party Integrations
    • Ticket Management
    • Time on Site Tracking
    • To-Do List
    • Transcripts/Chat History
    • Transfers/Routing
    • Usage Tracking/Analytics
    • User Interaction Tracking
    • Video Support
    • Visitor Tracking
    • Visual Notifications
    • WYSIWYG Editor
    • Web Forms
    • Web Notifications
    • Website Visitor Tracking
    • Whitelisting/Blacklisting
    • Win / Loss Analysis
    • Workflow Configuration
    • Workflow Management Software

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    Reviews

    Overall rating

    4.6 /5
    (164)
    Value for Money
    4.8/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.9/5

    Already have EngageBay?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 164
    Hafizah S.
    Overall rating
    • Industry: Telecommunications
    • Company size: 1,001-5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Everything under one roof

    Reviewed on 2021-08-10

    Pros

    EngageBay cover all of any business needs, from task managing to customer support platform. I mainly use it to collaborate on task and project. It comes with good communication hub that let us to have a quick and swift connection between us to discuss on the task and project.

    Cons

    As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned. The manual guide is not too detail and not very helpful for me.

    Hans E.
    Overall rating
    • Industry: Luxury Goods & Jewelry
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Our number-one-choice of CRM-systems

    Reviewed on 2021-12-27

    Engagebay is incredibly user friendly and offers an incredible amount of functions, with all of...

    Engagebay is incredibly user friendly and offers an incredible amount of functions, with all of them having been implemented very well.
    While other CRMs only offer sales functions for a high price, without further marketing campaign management, Engagebay does all that for a low price.

    Pros

    - Smart and user-friendly interface
    - Incredible functionality
    - Highly cost effective
    - Instant customer support
    - Encompassing Marketing and Sales management, all in one
    - Great storage capacity for contacts, images, etc.

    Cons

    Perhaps some optimization of contact management, other than that nothing really.

    Switched From

    Pipedrive

    Reasons for Switching to EngageBay

    Better functionality, fair price, more capacity
    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 2-10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Absolutely horrible!!

    Reviewed on 2021-09-14

    I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything...

    I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on.

    Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
    Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay.

    The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
    So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work??

    Absolutely disgusting and shameful business practices!

    They then tell me that the problem is not on their end and insist that every contact has an invalid email address.

    With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
    Engagebay has set me back a lot with this.

    Avoid at all costs!

    Pros

    At first I liked what it offered for the free plan (things that other similar services didn't offer for free).

    Cons

    It doesn't work at all and the support team asks you to purchase credits for it to work.

    Response from EngageBay

    Hi there, sorry to know about your experience with EngageBay.

    Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce.

    To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions.

    Seems like the other service you used has a built in validation service and hence the bounces were limited.

    I would recommend you to send an email to [email protected] including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.

    Mirna D.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Good Product , Customer service and Cost

    Reviewed on 2021-11-29

    Pros

    The platforms has a lot of features (we are mostly using the marketing side of it). Their customer support is quick to respond, open to suggestions and tries implementing fixes and new features asap. Once you get used to using it, building landing pages is smooth and quick.

    Cons

    Automating posting on socials (e.g. LinkedIn) didn't work very well for us. Some features could be better documented/explained (e.g. custom fields and connection to forms & filtering, email reporting), so that you don't need to contact their customer service. On the positive side, the customer service is very responsive so most questions get answered quite quickly.

    Pablo P.
    Overall rating
    • Industry: Biotechnology
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    a good solution for my small business

    Reviewed on 2021-12-28

    Pros

    much better than Mailchimp! And at an affordable price.

    Cons

    I miss the option to create very long customer journeys

    Alternatives Considered

    Holded

    Reasons for Choosing EngageBay

    I needed higher functionality and integrated CRM

    Switched From

    Mailchimp

    Reasons for Switching to EngageBay

    It includes mailing management
    Showing 5 reviews of 164 Read all reviews

    EngageBay FAQs

    Below are some frequently asked questions for EngageBay.

    EngageBay offers the following pricing plans:

    Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially) Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially) Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially)

    EngageBay has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    EngageBay supports the following languages:

    English

    EngageBay supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    EngageBay integrates with the following applications:

    BulkSMS, CallHippo, DocuSign, Exotel, Facebook for Business, Google Contacts, Google Drive, Gravity Forms, Gupshup, HubSpot CRM, Integromat, Intercom, Jotform, JustCall, LinkedIn for Business, Mailchimp, Mailgun, MightyCall, Pabbly Connect, Plivo, QuickBooks, RT DocuSign, RingCentral Contact Center, Salesforce Platform, SendGrid, SendGrid, Shopify, Stripe, Teachable, Twilio, Xero, Zapier, Zendesk

    EngageBay offers the following support options:

    Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for EngageBay.