Thryv Overview
What is Thryv?
Thryv is the all-in-one management software built for small business. Unlike other software, Thryv integrates features like contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Small businesses only need one tool, one login, and one screen to manage it all. Thryv works on iOS and Android-operated mobile device so business owners have completed access and visibility to Thryv on-the-go, 24/7.
Thryv starts with contact and customer management through its built-in, fully functional CRM. Businesses can manage their contact database, engage and nurture leads through scheduled communications, and gain insight into customers through enriched data analytics. Businesses can then communicate with contacts and customers through text (SMS) and email, all from one dashboard. Business owners can schedule automatic reminders to respond to client messages, or trigger appointment and payment reminders to clients in advance.
Businesses also use Thryv to establish an online presence, with consistent business listings across over 60 trusted sites as well as a custom web portal for engaging new and current clients. Thryv includes reputation management, so business owners can also monitor their online ratings and reviews, and respond to feedback quickly.
Thryv handles online appointment scheduling and booking management for one-on-one appointments, group classes, and other large-scale events. It includes calendar syncing, so business owners get insight into their staff's schedules. Schedule automatic reminders in advance to reduce the number of no shows. Let clients pay you upon booking, in advance, on a payment schedule or by installment, at the time of appointment, or later, all from Thryv. Thryv integrates with PayPal's Braintree to offer credit card processing and mobile card scanning at competitive, no surprises, rates.
Thryv Overview
Pricing
Pricing options
Thryv offers a variety of price points, and works closely with small business owners to identify the right plan that meets their needs.
Thryv Features
Media
Thryv Reviews
Thryv Reviews
Crafting your message
I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.
Thryving
I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.
THRYV is Excellent!
Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.
Poor Customer Support, still withdraw full price from your account even though they said not
I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.
A Huge Help for Small Businesses
Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.
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Crafting your message
Pros
I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.
Cons
Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.
Response from Thryv
Hey John. Thanks for the review. We appreciate your thoughts and are so excited you've been enjoying Thryv! Please let us know how we can ever assist you. Whether that's a simple question or something more in detail. We're here to help! Thanks again! -Chandlor
Thryving
I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.
Pros
Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.
Cons
Very little. Importing client list. Setting up correct Address for email confirmation response.
Response from Thryv
Hi Curtis! I'm so glad to hear both you and your clients are loving Thryv! If there's ever any issues you need help with, or any questions we can answer, please don't hesitate to reach out! -Chandlor
THRYV is Excellent!
Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.
Pros
That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc.........
Cons
Cannot cc in the emailing portion and the limit of characters in the text and email side.
Response from Thryv
Hi Stephen, one of Thryv's goal is to make communication between your team and your clients easy, and it is great to hear it is working for you, making you a leader in your industry.
Thryv is always evolving, and your suggestions help us do that. If you would like, in your Thryv Dashboard, on the lower right, you can leave your ideas there for our team to see. - Gabe
Poor Customer Support, still withdraw full price from your account even though they said not
I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.
Pros
If you have a full-time staff to use this software to run your business then it should be okay.
Cons
1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager.
2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change.
3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.
Response from Thryv
Hey Jenny! Very sorry for all the trouble! I sent your concerns over to our Client Care Escalations team! They'll be getting back to you as soon as possible! Please let us know what else we can assist you with. -Chandlor
A Huge Help for Small Businesses
Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.
Pros
I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.
Cons
Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.
Response from Thryv
Hey Garrett, thank you for your feedback, we are excited that you are enjoying Thryv! Our team is always open to feedback. On your Thryv dashboard, you'll see the feedback button in the bottom right-hand corner. Let us know what you would need to make the system work for your industry. We look forward to hearing your ideas.
- Gabe
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Thryv Pricing
Thryv Pricing
Thryv offers a variety of price points, and works closely with small business owners to identify the right plan that meets their needs.
Thryv offers a variety of price points, and works closely with small business owners to identify the right plan that meets their needs.
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Thryv Features
Thryv Features
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Categories
Categories
Additional information for Thryv
Additional information for Thryv
Key features of Thryv
- Activity dashboard
- Advertising management
- Analytics/ROI tracking
- Appointment reminders
- Automatic reminders
- Booking management
- Calendar management
- Calendar sync
- Callback scheduling
- Campaign planning
- Campaign scheduling
- Chat
- Class scheduling
- Click-through tracking
- Client portal
- Communication management
- Contact database
- Contact import/export
- Content / blogging platform
- Credit card processing
- Custom fields
- Customer review platform
- Customer segmentation
- Customizable templates
- Electronic payments
- Email invitations & reminders
- Email tracking
- Estimating
- Event scheduling
- Feedback management
- Filtered views
- Interaction tracking
- Internal chat integration
- Invoice management
- Landing pages / web forms
- Lead segmentation
- Marketing automation integration
- Multi-channel marketing
- Online booking
- Online booking integration
- Opportunity management
- Permission management
- Quote management
- Quotes/proposals
- Ratings & reviews
- Recurring appointments
- Review monitoring
- SMS integration
- SMS marketing
- Search functionality
- Search marketing
- Segmentation
- Social marketing
- Social media monitoring
- Social network marketing
- Source tracking
- Tagging
Benefits
Thryv FAQs
Thryv FAQs
Below are some frequently asked questions for Thryv.
Q. What type of pricing plans does Thryv offer?
Thryv offers the following pricing plans:
Free Trial: Not Available
Thryv offers a variety of price points, and works closely with small business owners to identify the right plan that meets their needs.
Q. What are the main features of Thryv?
Thryv offers the following features:
- Activity dashboard
- Advertising management
- Analytics/ROI tracking
- Appointment reminders
- Automatic reminders
- Booking management
- Calendar management
- Calendar sync
- Callback scheduling
- Campaign planning
- Campaign scheduling
- Chat
- Class scheduling
- Click-through tracking
- Client portal
- Communication management
- Contact database
- Contact import/export
- Content / blogging platform
- Credit card processing
- Custom fields
- Customer review platform
- Customer segmentation
- Customizable templates
- Electronic payments
- Email invitations & reminders
- Email tracking
- Estimating
- Event scheduling
- Feedback management
- Filtered views
- Interaction tracking
- Internal chat integration
- Invoice management
- Landing pages / web forms
- Lead segmentation
- Marketing automation integration
- Multi-channel marketing
- Online booking
- Online booking integration
- Opportunity management
- Permission management
- Quote management
- Quotes/proposals
- Ratings & reviews
- Recurring appointments
- Review monitoring
- SMS integration
- SMS marketing
- Search functionality
- Search marketing
- Segmentation
- Social marketing
- Social media monitoring
- Social network marketing
- Source tracking
- Tagging
Q. Who are the typical users of Thryv?
Thryv has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Thryv support?
Thryv supports the following languages:
English, French, German, Hebrew, Polish, Portuguese, Russian, Spanish
Q. What type of pricing plans does Thryv offer?
We do not have any information about what Thryv pricing plans
Q. Does Thryv support mobile devices?
Thryv supports the following devices:
Android, iPhone, iPad
Q. What other apps does Thryv integrate with?
Thryv integrates with the following applications:
Cognito Forms, GoCanvas, HoneyBook, LiveChat, Mailchimp, Pardot, RightSignature, Shopify, Twitter, Wordpress
Q. What level of support does Thryv offer?
Thryv offers the following support options:
Phone Support, Online Support, Knowledge Base, Forum
I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.