--- description: Detailed reviews on IT Glue based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare IT Glue with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Glue Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Managed Service Providers (MSP) Software](/directory/645/managed-service-providers-msp/software) > [IT Glue](/software/113707/itglue) # IT Glue Canonical: https://www.getapp.ca/software/113707/itglue Page: 1 / 15\ Next: [Next page](https://www.getapp.ca/software/113707/itglue?page=2) > IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more. > > Verdict: Rated **4.6/5** by 342 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of IT Glue Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for individual, multiple, or all clients. Related items can be linked together with definition of relationships between various documentation elements, empowering self-service cultures within organizations. The asset tracking engine allows users to customize documentation standards to their specific requirements and ensure that standards are enforced, with support for tracking of highly technical elements such as wireless, virtualization, and server components. With the Checklists feature, users can create task lists and assign these to individual team members, with insight into task status and control over team workflows. Completion profiles provide users with insight into what information is missing and where, enabling the closing of any gaps. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 342 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - Backup and Recovery - CRM Software - Catalog Management - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Compliance Management ## Integrations (60 total) - Addigy - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA - Continuum PPM - Crewhu ... and 45 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software) ## Related Categories - [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software) - [Password Management Software](https://www.getapp.ca/directory/677/password-manager/software) - [Vendor Management Software](https://www.getapp.ca/directory/993/vendor-management/software) - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.ca/directory/771/it-management/software) ## Alternatives 1. 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[NinjaOne](https://www.getapp.ca/software/108129/ninjaone) — 4.7/5 (298 reviews) ## Reviews ### "ITGlue" — 5.0/5 > **Chris** | *August 22, 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Integration and automation of our documentation and platforms we use. > > **Cons**: Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications. > > Very good has added efficiency to our business. ----- ### "ITGlue | Great Value for your Org" — 5.0/5 > **Harrison** | *November 24, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ITGlue has a extensive library of templates for configurations and documentation. The integration between connectwise and other platforms is second to none. > > **Cons**: The overall UI design leaves something to be desired. Its bulky and little things like not being able to ctrl+a to select a whole line of text is annoying. > > Great product, I love the analytics in the backend for metrics with the team. Its a great incentive to get them to document things. We document everything and having the ability to break things into folder etc is amazing. ----- ### "Why I left the ITGlue family" — 3.0/5 > **Alan** | *May 19, 2023* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: In the beginning, it really forced upon us a culture of creating useful documentation. > > **Cons**: ITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not my experience.However, I am still getting notices concerning items I voted on within the ideas pages with hundreds of upvotes (which many have had for over 5 years) and little to no action taken against these items. Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not offering any feasible workarounds.Additionally, Kaseya's approach, as well as respect toward the community, is severely lacking. Just ask many well-respected security vendors who have spoken up about issues/concerns and the backlash/punishment they have received in return. This is not how the MSP community works.If you are fully committed to the Kaseya ecosystem, this might be a different story; but it's not how I have chosen to do business, and I do not believe they are true partners of mine. Your experience may differ, but the many people I have talked to all share similar stories. > > In the long run, I believe ITGlue was not a good partner for us ----- ### "IT Glue keeps getting better each year\!" — 5.0/5 > **Jaycob** | *September 16, 2025* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: IT Glue is a structured and organized but so interconnected. I love the tabs and configurations. this allows easy collaboration of live documents without getting lost in the white noise spiderweb connections. > > **Cons**: Cannot Archive Imported files like word, excel and PDFs. this would be a great feature to include. I think we could have a lot of functionality added if this gets included. > > I have used IT Glue for roughly 7 years and absolutely love it. IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support collabs with you for best practice and successful workflows. ----- ### "Review IT Glue" — 5.0/5 > **Edgar** | *May 26, 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Password management and KB organization. Stores everything in just one place, eliminating having to search info across many places. > > **Cons**: Expensive, Browser extension is not good, setup is time consuming and complex, learning curve may be long. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.ca/software/113707/itglue?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/113707/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data