--- description: Detailed reviews on IT Glue based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare IT Glue with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Glue Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Managed Service Providers (MSP) Software](/directory/645/managed-service-providers-msp/software) > [IT Glue](/software/113707/itglue) # IT Glue Canonical: https://www.getapp.ca/software/113707/itglue Page: 1 / 15\ Next: [Next page](https://www.getapp.ca/software/113707/itglue?page=2) > IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more. > > Verdict: Rated **4.6/5** by 331 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of IT Glue Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for individual, multiple, or all clients. Related items can be linked together with definition of relationships between various documentation elements, empowering self-service cultures within organizations. The asset tracking engine allows users to customize documentation standards to their specific requirements and ensure that standards are enforced, with support for tracking of highly technical elements such as wireless, virtualization, and server components. With the Checklists feature, users can create task lists and assign these to individual team members, with insight into task status and control over team workflows. Completion profiles provide users with insight into what information is missing and where, enabling the closing of any gaps. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 331 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - Backup and Recovery - CRM Software - Catalog Management - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Compliance Management ## Integrations (61 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... and 46 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software) ## Related Categories - [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software) - [Password Management Software](https://www.getapp.ca/directory/677/password-manager/software) - [Vendor Management Software](https://www.getapp.ca/directory/993/vendor-management/software) - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.ca/directory/771/it-management/software) ## Alternatives 1. [N-central](https://www.getapp.ca/software/1999255/solarwinds-n-central) — 4.1/5 (216 reviews) 2. [N-sight RMM](https://www.getapp.ca/software/109249/solarwinds-msp-rmm) — 4.3/5 (194 reviews) 3. [SuperOps](https://www.getapp.ca/software/2050597/superops-ai) — 4.6/5 (65 reviews) 4. [NinjaOne](https://www.getapp.ca/software/108129/ninjarmm) — 4.7/5 (284 reviews) 5. [Syncro](https://www.getapp.ca/software/2047491/syncro) — 4.6/5 (148 reviews) ## Reviews ### "ITGlue" — 5.0/5 > **Chris** | *August 22, 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Integration and automation of our documentation and platforms we use. > > **Cons**: Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications. > > Very good has added efficiency to our business. ----- ### "A Game-Changer for IT Documentation and SOPs" — 5.0/5 > **Denuka** | *December 10, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I really like how IT Glue makes day-to-day work faster and more organised. The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients. The Smart SOP generator is also very helpful for creating consistent processes quickly. I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team. > > **Cons**: The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records. Another issue is that even after an organisation is archived, some passwords still appear in search results, which can be confusing and impact overall data cleanliness. > > Overall, my experience with IT Glue has been very positive. It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform. The ability to link assets, create structured SOPs, perform quick text edits, and collaborate with the team in real time has been a huge time saver. The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials while improving efficiency and security across daily operations. ----- ### "Overall disappointed" — 3.0/5 > **Joel** | *December 15, 2020* | Computer & Network Security | Recommendation rating: 5.0/10 > > **Pros**: The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. > > **Cons**: The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. > > It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. ----- ### "IT Glue solved our documentation inefficiencies" — 4.0/5 > **Shawn** | *June 13, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like how you can create relationships between items. This makes finding relevant documentation more efficient. > > **Cons**: I hated the mobile app for the longest time. It finally got a revamp and has improved the usability tremendously. In our use case I haven't really found anything I hate about IT Glue. > > IT Glue has been great for our company. Allows our help desk guys to get up to speed quickly for resolving client needs and concerns. ----- ### "IT Glue Review" — 5.0/5 > **Danny** | *December 10, 2025* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: The ability to relate items to each other has been paramount. It's easy to navigate and use. Lots of great integrations. > > **Cons**: Wish there was interaction with the dev team on technical issues. Configuration matching can sometimes not work well with integrations. > > Overall, it's a positive, best-in-class documentation tool. Making SOP documentation is a breeze\! Highly recommend. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.ca/software/113707/itglue?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/113707/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data