FranConnect

Franchise software for the entire franchise lifecycle

4.3 /5 (177 reviews) Write a Review!

FranConnect Overview

What is FranConnect?

FranConnect is a cloud-based franchise management solution designed to help manage the entire franchise lifecycle, including franchisee onboarding, training, customer relationship management (CRM), sales, field ops, financial data management, communications, marketing, performance tracking, and more. The software is suitable for franchises of any size, across all industries.

FranConnect provides users with a unified information system, enabling centralized management of compliance and historical records. All unit data can be managed from one location, and alerts are generated automatically for important events such as legal violation notifications, insurance expirations, renewal dates, and payments due. All contract transfers, expirations, renewals, and terminations can be tracked, and information can be shared to keep the organization aligned on unit history and status. Field operations can be managed, including field team and franchisee activity, store visit reports, follow-up tasks, franchisee self-evaluations, performance benchmarking, reporting and dashboards, and more. Non-compliance trends can be identified and programs created to address issues.

FranConnect’s franchisee onboarding tools aim to streamline the process of opening new franchise locations, including construction, employee training, and opening events. Workflow-based project plans enable collaboration between multiple departments and allow users to track all steps, tasks, and documentation, create milestones, track onboarding timelines, and receive overdue task alerts. Custom online courses can be developed to train franchisees and employees, automate onboarding training, and measure performance. FranConnect also offers a centralized communications hub, marketing management, CRM functionality, franchise insights, financial data management, and more.

FranConnect Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact FranConnect for full pricing information.


FranConnect Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

CRM functionality allows users to manage leads and prospects
Users can view a variety of franchise insights
Store progress can be tracked
Unified information management enable the sharing of unit histories and statuses across the business
Alerts are automatically generated for due payments and other important events
Custom training courses can be developed for employee onboarding
Field operations and activity can be managed
The central communications hub gives all users access to news and best practices information
A social feed enables communication between franchisees
Visit forms can be standardized and managed
FranConnect video FranConnect screenshot: CRM functionality allows users to manage leads and prospects FranConnect screenshot: Users can view a variety of franchise insights FranConnect screenshot: Store progress can be tracked FranConnect screenshot: Unified information management enable the sharing of unit histories and statuses across the business FranConnect screenshot: Alerts are automatically generated for due payments and other important events FranConnect screenshot: Custom training courses can be developed for employee onboarding FranConnect screenshot: Field operations and activity can be managed FranConnect screenshot: The central communications hub gives all users access to news and best practices information FranConnect screenshot: A social feed enables communication between franchisees FranConnect screenshot: Visit forms can be standardized and managed

FranConnect Reviews

FranConnect Reviews

Overall rating
4.3
/
5
Excellent
75

Very good
80

Average
21

Poor
1

Terrible
0

Value for Money
4.2
Features
4.2
Ease of Use
4.2
Customer Support
4.5
88% recommended this app
Shelli P.

All Franchisors (big and small) can benefit from FranConnect

I've been with 2 global brands and was directly involved with the build-out and administration of FranConnect, as well as heavily used FranConnect at another large brand, all since 2010. I am heavily involved in franchise development, FDD compliance and franchisee compliance at my job so I need a tool to meet each of those needs and FranConnect consistently performs.

Working with the developers to bring FranConnect in-house was the easiest it could have been. They are thorough in their detail of wanting to know how to make the product conform to your business model and best serve your franchisees. Regardless of the size of franchise system, FranConnect gives the franchisor a powerful tool to serve not just the franchisee but also to track Development activity (Sales) as well as monitor franchisee compliance (Info Mgr), receive royalties (Finance) and more. So much more!


Sergio O.

FranConnect Review.


Verified Reviewer

Faulty software, bad tech support, glitchy programs, and more...

Poor, or below poor, if that's even a category of classification.


Xavier P.

A very good tool to manage everything related to a franchise system

My overall eperience is ok. You could make the tool more intuitive and easy to use for mobiles.


Wendy H.

Makes Life Easier

I love how organized everything is in FranConnect. I love how easily I can get training on the software and the support team is very responsive.


Shelli P.
Industry: Retail
Company size: 10,000+ Employees

All Franchisors (big and small) can benefit from FranConnect

Used Daily for 2+ years
Reviewed on 9/18/2018
Review Source: Capterra

I've been with 2 global brands and was directly involved with the build-out and administration of FranConnect, as well as heavily used FranConnect at another large brand, all since 2010. I am heavily involved in franchise development, FDD compliance and franchisee compliance at my job so I need a tool to meet each of those needs and FranConnect consistently performs.

Working with the developers to bring FranConnect in-house was the easiest it could have been. They are thorough in their detail of wanting to know how to make the product conform to your business model and best serve your franchisees. Regardless of the size of franchise system, FranConnect gives the franchisor a powerful tool to serve not just the franchisee but also to track Development activity (Sales) as well as monitor franchisee compliance (Info Mgr), receive royalties (Finance) and more. So much more!

Pros

The versatility of the product and ability to modify/add/remove fields, tabs and modules to personalize each users experience.

Cons

Wishing I could delete multiple files in the Library.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sergio O.
Industry: Hospital & Health Care
Company size: 51-200 Employees

FranConnect Review.

Used Daily for 2+ years
Reviewed on 9/5/2018
Review Source: Capterra

Pros

FranConnect Sales Module is a great CRM for keeping track of franchisee leads, and potential franchise owners. The reporting system is robust. Overall, a lot of capabilities in a relatively user-friendly system. Good response when submitting a request or a new ticket. Very easy to run financial reports and get data for franchise locations and store documents such as insurance certificates, owner certifications & franchise agreements.

Cons

The internal operational modules and the library where you can store documents could use an upgrade. Not a great place to put best practices, the forums are in a very outdated format and not user-friendly. The modules do not sync or communication between sales, operations, hub, etc. They seem to store their own data without easy of finding the appropriate information in a quick manner. Ability to sync emails to outlook is not very user friendly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Consumer Services
Company size: 11-50 Employees

Faulty software, bad tech support, glitchy programs, and more...

Used Daily for 1+ year
Reviewed on 1/29/2019
Review Source: Capterra

Poor, or below poor, if that's even a category of classification.

Pros

Easy to navigate for the most part. But the glitches destroy any hope of using it properly. I'm sure if you find other reviews, you will see a common theme - glitches , bad support, and a bad platform. The platforms kicks you off every few minutes and is NOT RELIABLE at all.

Cons

Honestly, I hate most of it. The platform moves so slowly, doesn't load properly, and glitches all the time. It makes my work day twice as long sometimes... When we transitioned into FC, which we were told was going to be easy, was anything but that. The franconnect team thought it was a good idea to send a security login email to every prospect we had in the system (40,000+!), without our approval. As you can imagine, we got over 800 replies threatening us, demanding explanations, and more... It took us a month to calm everyone down and explain it was an accident. That blast from FC also resulted in our email domain getting blacklisted, due to spam. It has taken us months to get whitelisted, and FC support did not assist at all. Every recommendation they offered, was junk.
Our virtual sales brochure, does not work. Everyone who tries to log into it, gets locked out. We have lost numerous sales due to prospects getting frustrated with their "award winning" technology.
Our conversion reports, are not accurate. Our lead flow, is not accurate. And glitches, happen on the regular, making things impossible to get done. Everyone at our company can't stand this software, and its unfortunate that this is the so called "best" in the franchise industry. Run away, if you're considering this platform to use for your franchisor or franchisees. You'd be better off trying something else out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Xavier P.
Industry: Food & Beverages
Company size: 51-200 Employees

A very good tool to manage everything related to a franchise system

Used Daily for 6-12 months
Reviewed on 12/18/2018
Review Source: Capterra

My overall eperience is ok. You could make the tool more intuitive and easy to use for mobiles.

Pros

I like the fact that you can have in one place all the information concerning to the manage of a franchise system. Specially I like the library and training module. The field ops feature where you can qualificate the performance of a franchisee and the areas where it can be improve its operational performance its great and with good features.

Cons

It´s not intuitive. The program has too many tools but it could be build with an intuitive interface thinking that could be used for people with a minimun grade of knowledge about a software.

I would like that the spanich translations of the menus would be more accurate. We are located in latin america and that woul facilitate the use of the tool a lot for more people.

I would like to have more graphics to evaluate the qualifications obtained by the franchisees in the field ops section. I would like to have more comparatives between weeks, months and years from one site to another.

You could include in your interface the capacity to share the results in one clik and open them in other third party apps that can be used in the computer and mobile apps.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Wendy H.
Industry: Food & Beverages
Company size: 2-10 Employees

Makes Life Easier

Used Daily for 2+ years
Reviewed on 12/20/2018
Review Source: Capterra

I love how organized everything is in FranConnect. I love how easily I can get training on the software and the support team is very responsive.

Pros

I love that leads come in automatically. It is wonderful to organize leads and sure does make life easier. I can quickly change the drip campaigns, change status, and automatically send out email. When I find a function that I want, the support team helps quickly with training to help me find the function and ensure I know how to use it.

Cons

I have not found anything yet. Early on it seemed overwhelming but with additional training, I was able to navigate around easily.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.3/10
Based on 177 user ratings
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FranConnect Pricing

FranConnect Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact FranConnect for full pricing information.

Contact FranConnect for full pricing information.

Value for Money
4.2/5
Based on 177 user ratings
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FranConnect Features

FranConnect Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.2/5
Based on 177 user ratings
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Categories

Additional information for FranConnect

Additional information for FranConnect

Key features of FranConnect

  • Automated ad localization
  • Automated emails & responses
  • Automated follow-up tasks
  • Automatic due date calculation
  • CRM functionality
  • Campaign localization & personalization
  • Central communications hub
  • Compliance management
  • Contract expiration/renewal, transfer & termination tracking
  • Dashboard creation
  • Email marketing campaigns
  • Email tracking
  • Evaluation & audit data extraction
  • Field team activity management
  • Financial data management
  • Franchisee communication histories
  • Franchisee engagement tracking
  • Franchisee onboarding
  • Franchisee quality performance
  • Franchisee self-evaluations
  • KPI benchmarking
  • Lead generation
  • Link personalization
  • Marketing collateral management
  • Milestone tracking
  • Mobile-ready email templates
  • Objective setting
  • Onboarding training automation
  • Online equipment & merchandise ordering
  • Performance tracking
  • Prospect management
  • ROI tracking
  • Real-time data
  • Reputation management
  • Royalty & payment history tracking
  • Royalty calculations
  • SCORM-compliant content support
  • Scheduled & automated invoices
  • Searchable social portal
  • Sliding payment scale support
  • Task alerts & reminders
  • Task management
  • Task status management
  • Timeline management
  • Trend identification
  • Unit performance management
  • Unit renewals
  • Workflow-based project plans
  • eLearning management
  • ePolling for franchise feedback

Benefits

  • Trigger alerts are automatically generated for important events, including renewal dates, insurance expiration dates, payment due, and legal violations.

  • Franchisee engagement can be built up through self-evaluations, and performance metrics can be correlated and benchmarked to enact change.

  • The central communications hub provides users with permission-controlled access to marketing materials, operating manuals, and other corporate-sanctioned assets, company news, new information alerts, a searchable social portal for sharing best practices and ideas, ePolling for feedback collection, and more.

  • Online programs can be developed for employee onboarding and training, with support for SCORM-compliant content, assessments and reports to track employee engagement, and measurement of performance tied to training requirements, business objectives, and human capital management.

  • Brand presence and reputation can be managed online and offline, with reviews, mentions, and social presence monitoring, customer feedback collection, and an online system for franchisees to order merchandise, equipment, and logo wear.

  • FranConnect FAQs

    FranConnect FAQs

    Below are some frequently asked questions for FranConnect.

    Q. What type of pricing plans does FranConnect offer?

    FranConnect offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact FranConnect for full pricing information.

    Q. What are the main features of FranConnect?

    FranConnect offers the following features:

    • Automated ad localization
    • Automated emails & responses
    • Automated follow-up tasks
    • Automatic due date calculation
    • CRM functionality
    • Campaign localization & personalization
    • Central communications hub
    • Compliance management
    • Contract expiration/renewal, transfer & termination tracking
    • Dashboard creation
    • Email marketing campaigns
    • Email tracking
    • Evaluation & audit data extraction
    • Field team activity management
    • Financial data management
    • Franchisee communication histories
    • Franchisee engagement tracking
    • Franchisee onboarding
    • Franchisee quality performance
    • Franchisee self-evaluations
    • KPI benchmarking
    • Lead generation
    • Link personalization
    • Marketing collateral management
    • Milestone tracking
    • Mobile-ready email templates
    • Objective setting
    • Onboarding training automation
    • Online equipment & merchandise ordering
    • Performance tracking
    • Prospect management
    • ROI tracking
    • Real-time data
    • Reputation management
    • Royalty & payment history tracking
    • Royalty calculations
    • SCORM-compliant content support
    • Scheduled & automated invoices
    • Searchable social portal
    • Sliding payment scale support
    • Task alerts & reminders
    • Task management
    • Task status management
    • Timeline management
    • Trend identification
    • Unit performance management
    • Unit renewals
    • Workflow-based project plans
    • eLearning management
    • ePolling for franchise feedback

    Q. Who are the typical users of FranConnect?

    FranConnect has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does FranConnect support?

    FranConnect supports the following languages:

    English

    Q. What type of pricing plans does FranConnect offer?

    FranConnect has the following pricing plans:

    Subscription

    Q. Does FranConnect support mobile devices?

    We do not have any information about what devices FranConnect supports

    Q. What other apps does FranConnect integrate with?

    We do not have any information about what integrations FranConnect has

    Q. What level of support does FranConnect offer?

    FranConnect offers the following support options:

    Phone Support, Online Support