FranConnect

Pros

The versatility of the product and ability to modify/add/remove fields, tabs and modules to personalize each users experience.

Cons

Wishing I could delete multiple files in the Library.

Pros

FranConnect Sales Module is a great CRM for keeping track of franchisee leads, and potential franchise owners. The reporting system is robust. Overall, a lot of capabilities in a relatively user-friendly system. Good response when submitting a request or a new ticket. Very easy to run financial reports and get data for franchise locations and store documents such as insurance certificates, owner certifications & franchise agreements.

Cons

The internal operational modules and the library where you can store documents could use an upgrade. Not a great place to put best practices, the forums are in a very outdated format and not user-friendly. The modules do not sync or communication between sales, operations, hub, etc. They seem to store their own data without easy of finding the appropriate information in a quick manner. Ability to sync emails to outlook is not very user friendly.

Pros

Easy to navigate for the most part. But the glitches destroy any hope of using it properly. I'm sure if you find other reviews, you will see a common theme - glitches , bad support, and a bad platform. The platforms kicks you off every few minutes and is NOT RELIABLE at all.

Cons

Honestly, I hate most of it. The platform moves so slowly, doesn't load properly, and glitches all the time. It makes my work day twice as long sometimes... When we transitioned into FC, which we were told was going to be easy, was anything but that. The franconnect team thought it was a good idea to send a security login email to every prospect we had in the system (40,000+!), without our approval. As you can imagine, we got over 800 replies threatening us, demanding explanations, and more... It took us a month to calm everyone down and explain it was an accident. That blast from FC also resulted in our email domain getting blacklisted, due to spam. It has taken us months to get whitelisted, and FC support did not assist at all. Every recommendation they offered, was junk.
Our virtual sales brochure, does not work. Everyone who tries to log into it, gets locked out. We have lost numerous sales due to prospects getting frustrated with their "award winning" technology.
Our conversion reports, are not accurate. Our lead flow, is not accurate. And glitches, happen on the regular, making things impossible to get done. Everyone at our company can't stand this software, and its unfortunate that this is the so called "best" in the franchise industry. Run away, if you're considering this platform to use for your franchisor or franchisees. You'd be better off trying something else out.

Pros

I like the fact that you can have in one place all the information concerning to the manage of a franchise system. Specially I like the library and training module. The field ops feature where you can qualificate the performance of a franchisee and the areas where it can be improve its operational performance its great and with good features.

Cons

It´s not intuitive. The program has too many tools but it could be build with an intuitive interface thinking that could be used for people with a minimun grade of knowledge about a software.

I would like that the spanich translations of the menus would be more accurate. We are located in latin america and that woul facilitate the use of the tool a lot for more people.

I would like to have more graphics to evaluate the qualifications obtained by the franchisees in the field ops section. I would like to have more comparatives between weeks, months and years from one site to another.

You could include in your interface the capacity to share the results in one clik and open them in other third party apps that can be used in the computer and mobile apps.

Pros

I love that leads come in automatically. It is wonderful to organize leads and sure does make life easier. I can quickly change the drip campaigns, change status, and automatically send out email. When I find a function that I want, the support team helps quickly with training to help me find the function and ensure I know how to use it.

Cons

I have not found anything yet. Early on it seemed overwhelming but with additional training, I was able to navigate around easily.