TOPS [ONE]

The integration from my previous software to TOPS went very well with their data conversion. The product is very easy to use and much easier to navigate to get to the function that you want than with my previous software, Asyst Data Group. I really like their violation letter tracking and generating module with the only negative being that you cannot print out just a list of homeowners that are at the fine and hearing stage. I love their work order module with the ability to track work orders by tenant. Entering and printing or emailing the work order is so easy. Being in California, I was worried about customer support from Florida but they have extended their support hours to cover the west coast. Negatives ..I wish the Expense GL printed on the vendor checks and that when you are entering invoices in the Accounts Payable module that there was a quick button to get to the payment history for the vendor you are entering an invoice for rather than having to go back to look up that vendor on a separate screen. The good news is that they are constantly listening to input from users and try to add functionality if enough users request changes. I can't say enough good things about them. They really have been a great help any time I need them!

I have been a Tops user since late 1999. Our organization is comprised of 16 Neighborhood Associations and a Master Association. Our organization is the property management for all 17 associations as they are all located within one Premier Country Club. I was forced to look for new software as the software that I was using became unavailable as the owner of the (one man) company suddenly past away.

I was very happy with the software, but had no idea that most of the components were not written down. He was brilliant except he should have shared the information with someone else. Now, as I was researching for a new program, my main concern was to find an established company that was not a (one man) show. There were several excellent programs that I looked at, very impressive; however most of them were a (one man) show. I found several companies that were using Tops Software and I went to a couple of them to see Tops in action. It was very impressive and very stable. That is how I decided to pick Tops!

I am now using Tops 4.0. In the beginning, Tops was quite easy to initiate. Tops came with a training package, which included a Tops Representative to help me with the set up. We, Tops and I, have had a long relationship now and I have no regrets. I am constantly learning the new upgrades and I am very happy that I made the right choice! Tops also offers excellent customer support! I never have to fear when I need assistance as the return call or online response is very quick! Thank you Tops Software!!

RUN AWAY FROM TOPS

When I started my company 21 years ago, I used AccPac to implement the accounting for the homeowner associations my company managed. I found AccPac to be expensive and not tailored to HOA Management. Their Representative introduced me to Sage, but it didn't really fit my needs. I started using TOPS in May 2008, and was amazed at how easily it flows. I also appreciated how they offered different modules so I could buy only what I needed. TOPS Professional is more streamlined, and more user friendly than what I had been using. I am extremely happy that it is tailored for HOA Management. The support team is fantastic! The only negative for me is I could not get the bank balances properly reconciled, and therefore I have continued to use Quicken for printing checks, scheduling EFT payments, and reconciling the bank statements. An additional step, but also a good check & balance system. Also, I prefer Quicken's check register printouts versus the TOPS check register that prints after entering the checks on AP.

I purchased the TOPS system for the company that I started back in the beginning of 2011. I made this decision after 10 years in the industry and having used several different property management software programs. I chose TOPS because it was easy to use and being geared specifically to HOA's, it had all of the functions that were needed.

Over the past years, TOPS has remained the backbone of our firm. We depend on it to maintain all of our community information in a central location. Upon purchase the team at Tops worked quickly to get me set up and provided ample training for use. I have also found that it is very easy for me to train new users that have been added to my team on the program. It offers a very simple and forthright menu system.

Overall, I would certainly recommend TOPS to those searching for new management software. As with any software, you may find areas of the program that are not specifically suited for you. However I do not believe that any firm is going to find a program that meets 100% of their requirements/wishes unless it is custom-designed.

On a final note, I would have to add that the technical support team is absolutely amazing. I have never received anything less than stellar service when I have had the need to call in. Any areas that I feel the software may be lacking to meet my personal desires is certainly made up by the service of their support department!