Enumerate

3.5 (92)
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We make it simple. We make it intuitive. We make it work.

About Enumerate

All-in-one accounting and complete operations management with Enumerate Central:
Our easy-to-use platform makes community management painless. At its core is an innovative accounting engine that automates important processes and customizes to your unique needs. From daily tasks to advanced reporting, managing board and homeowners, community operations are streamlined with time saving workflows. View historical trends and audit trails. Automate collections letters and fines. Manage one-time and recurring integrated payments with options for credit, debit, and ACH. You and your residents gain full visibility into the flow of payments with an owner portal. One destination. Central.

Resident engagement with Enumerate Engage:
Empower resident and board engagement with a modern, clean interface that provides homeowners access to multi-channel communication tools and key information, including documents, calendars, and amenities. Residents can also use Engage for online payments using credit, debit, and ACH. A simple manager dashboard gives you a continuously updated snapshot of all resident communications. Engaging.

Field operations with Enumerate On-Site:
Our easy-to-use mobile app makes on-site tasks like violation inspections quicker, simpler, and more accurate. Access critical information like CC&R codes on your smart phone anywhere and at any time. Ensure consistent enforcement and regular follow-ups on maintenance requests. The app even provides you with the best possible inspection order and routes to maximize your time spent checking properties. Outa site.

Streamline your accounts payable lifecycle with Enumerate Vendor:
Make your entire AP management process simpler, more accurate, and paperless. Our platform decreases both your workload and your AP turnaround time by incentivizing vendors to do the work for you. They update their profile information, create invoices, and enroll to receive digital payments. The interface lets you review, accept, or reject comments related to invoices without wasting time searching through your calls and emails. Vendors managed.

In-person, specialized accounting services with Financial Services:
Now you can get friendly, personal accounting and bookkeeping services customized just for you, whether you’re a property management company with multiple communities or a single, self-managed community. We’re backed by decades of experience in financial management, and our team of dedicated specialists will help you with any of your community association financial service needs. We’ll also work with you to streamline your back office. Let our financial management experts take the weight of the world off your shoulders.


Key benefits of Enumerate

1. We make it simple. We know you’d rather be interacting with your community. That’s why we’ve concentrated so much critical thinking on building tools that don’t require a lot of critical thinking to figure out.

2. We make it intuitive. Our solutions reflect deep community management experience. We know what you need at every step because we’ve walked in your shoes. Our tools not only respond to your needs but anticipate them.

3. We make it work. You don’t need five different solutions to manage one community. The Enumerate Suite has everything you need in one place.


Images

Enumerate Software - Community View
Enumerate Software - Community Actions Dashboard
Enumerate Software - Standard Reports
Enumerate Software - Work Orders
Enumerate Software - Report Writer (Community Insights)
Enumerate Software - Violations Action Table (CC&R's)
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Enumerate Software - Community View
Enumerate Software - Community Actions Dashboard
Enumerate Software - Standard Reports
Enumerate Software - Work Orders
Enumerate Software - Report Writer (Community Insights)
Enumerate Software - Violations Action Table (CC&R's)

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Reviews

Overall rating

3.5 /5
(92)
Value for Money
2.8/5
Features
3.4/5
Ease of Use
3.6/5
Customer Support Software
3.5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 92
Kimberly
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tops one review

Reviewed on 2021-05-02

Very good

Very good

Pros

I like that it is easy to maneuver to get to each platform

Cons

Too many enhancements that must be added that were not implemented from tops pro

Beth
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

TOPS[ONE] exceeds our company's needs

Reviewed on 2018-03-21

I have always had an extremely good experience with TOPS from tech support to sales to management!...

I have always had an extremely good experience with TOPS from tech support to sales to management! I love the product!

Pros

TOPS[ONE] is an easy to use product. It is intuitive and has made the transition from TOPSPro to ONE a pretty smooth process. TOPS has recently upgraded their support and it is excellent. I get quick, knowledgeable help. Training was thorough. New, innovative services are continuously added. TOPS is extremely responsive to customer feedback and requests.

Cons

There are some things that aren't as easy to use as in TOPSPro, but after talking to TOPS, I have found out those things are coming in the 2nd quarter.

Melissa
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

It's a trap - don't do it!

Reviewed on 2023-04-28

The worst customer service and user support ever experienced in professional service contract....

The worst customer service and user support ever experienced in professional service contract. Despite 2+ years and innumerable hours spent investigating, documenting and evidencing functionality issues, we've made no progress towards efficient use of the software. Every month a different software operation is "broken" by their development team as they endeavor to roll out more features despite unreliable functionality of existing offerings. High turnover in the support dept is deeply concerning. Tops/Enumerate must be just as difficult to work for as it is to work with. Support tickets often go unanswered for weeks and many are left unresolved entirely. My staff are often more knowledgeable of the software than the Support personnel assigned to the issue. It's apparent that those who are designing the code have never worked in the Association Management industry. Frustration doesn't even begin to describe our experience. From day 1, the transition from our previous software (TopsPro, the predecessor to TopsONE) was a disaster. Twice our roll out date was delayed due to failure to provide sufficient training in a timely manner. When we finally went live, we discovered that irreparable errors were made in the initial population of our data. They didn't ask questions and now we're stuck with permanent errors that cannot be amended or deleted. Since then, we've spent 100s of hours correcting data and creating workarounds.

Pros

I've been working directly with the Senior Customer Support Specialist and [sensitive content hidden] but neither lend value to improving our professional relationship despite significant effort on our part. We've met numerous times and participate in a monthly phone call to review outstanding issues but still, the situation continues to deteriorate. My team and I do not trust this software to function as intended, a considerable liability.

Cons

There are SO MANY ongoing functionality issues, but here are a few of the big ones:- No bounce back emails or delivery confirmation. They cannot/will not provide the data necessary to comply with WA state law despite repeated requests. As such, we cannot use the email function embedded in the software, which is a considerable liability and creates lots of extra work.- Collection levels and holds do not function as described. When an owner pays in full, the software is supposed to automatically release the assigned collection code but it doesn't.- Without a strong internet connection, the mobile app will not function properly. This issue isn't well addressed in the solicitation and training offerings.- Knowing and understanding all the little quirks to support full functionality is a fulltime job. If you don't have TONS of time to dedicate on an ongoing basis, this is not the software solution for you.- Glitches and minor service interruptions are expected occasionally, our response is what sets us apart. I spend more time evidencing functionality issues that it would take to fix the data myself. Support ticket response lacks basic customer service skills and display limited knowledge of the software until you get past the first few techs, which often takes 2-3 weeks. All investigation and evidence collection is imposed on the client - if you cannot prove unequivocally that the software isn't functioning, the default Support response asserts operator error.

Cathy
Overall rating
  • Industry: Real Estate
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

This review is for Tops Pro and I have been using it for 14+ years.

Reviewed on 2016-09-28

Pros

It meets 95% of the needs for a HOA community, with many additional modules.
Has a good owner data base.
Good tech support.
Great program for the cost.
Vendor has been around for a long time.

Cons

Does not work well with large communities that have a lot of data, reports take to long to process.
Flex data fields are to cumbersome to get good reports.
Custom reports is complicated, not user friendly.

Sandy
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Adequate Software for Smaller Property Management companies

Reviewed on 2019-08-05

Pros

TOPS listened to its customers and added many new features with their newest software - TOPS ONE.

Cons

Customer support is not as responsive as we needed. Many companies respond quicker to larger customers, and delay call back to small, growing companies. This is where we felt Tops fell short of our expectations.

Showing 5 reviews of 92 Read all reviews

Enumerate FAQs

Below are some frequently asked questions for Enumerate.

Enumerate offers the following pricing plans:

  • Free Trial: Not Available

Contact the vendor for exact pricing details. Volume discounts are available for larger organizations.

Enumerate has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Enumerate supports the following languages:

English

Enumerate supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Enumerate integrates with the following applications:

Finicity, Zego

Enumerate offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Enumerate.