--- description: Detailed reviews on TrueDialog based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare TrueDialog with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TrueDialog Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [SMS Survey Software](/directory/3798/sms-survey/software) > [TrueDialog](/software/113133/truedialog) # TrueDialog Canonical: https://www.getapp.ca/software/113133/truedialog Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/113133/truedialog?page=2) > TrueDialog is a cloud-based, enterprise SMS text messaging platform for business, higher education and developers. Built to support large enterprises, the platform features mass texting along with a unique feature that enables team-based, 2-way personalized texting conversations at scale. Built for call center reps. > > Verdict: Rated **4.8/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of TrueDialog TrueDialog is a full-featured Enterprise-Grade SMS texting platform for business, higher education, and developers through a robust SMS API with SDKs plus extensive pre-built features, mobile apps, CRM integrations, and Azure cloud-based reliability. Contact center SMS feature is built for 1000's of reps and enhanced by the platform's unique Team-to-1 TrueDialog feature that allows agents to seamlessly move between Short Code mass messages and Long Code 2-Way personalized texting dialog at scale while allowing additional agents to join the same texting dialog to provide a singular threaded experience. Pre-built Mobile Apps for Android and IOS devices feature tiered admin controls to support agent account management either via desktop or mobile platforms. TrueDialog offers a free multi-channel emergency alert system for instant mass notifications and alerts via SMS text, voice messaging, email and social media. Integration support allows for connectivity with popular third-party systems and CRM platforms such as Salesforce, Microsoft Dynamics, Hubspot, Marketo, Oracle Eloqua, Campus Nexus, Velocify and others. SMSafe feature provides a duplicate ISO 9001 opt-out database hosted in the Microsoft Azure cloud to help ensure compliance. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 21 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TrueDialog - **Location**: Austin, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$119.00 - **Pricing model**: Flat Rate - **Pricing Details**: TrueDialog offers pay as you go or volume priced packages. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Admissions Management - Alerts/Notifications - Alumni Management Software - Application Management - Appointment Management - Audience Targeting - Automated Responses - Autoresponders - Batch Communications - CRM Software - Call Recording Software - Campaign Analytics - Campaign Management Software - Campaign Planning - Campaign Scheduling ## Integrations (6 total) - Dynamics 365 Customer Insights - HubSpot CRM - Marketo Engage - Oracle Eloqua Marketing Automation - Salesforce Marketing Cloud - Salesforce Sales Cloud ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [SMS Survey Software](https://www.getapp.ca/directory/3798/sms-survey/software) ## Related Categories - [SMS Survey Software](https://www.getapp.ca/directory/3798/sms-survey/software) - [SMS Marketing Software](https://www.getapp.ca/directory/1291/sms-marketing/software) - [Higher Education Software](https://www.getapp.ca/directory/31/academic/software) - [Alumni Management Software](https://www.getapp.ca/directory/32/alumni-management/software) - [Admissions Software](https://www.getapp.ca/directory/907/admissions/software) ## Alternatives 1. [Project Broadcast](https://www.getapp.ca/software/2071206/project-broadcast) — 4.9/5 (647 reviews) 2. [SlickText](https://www.getapp.ca/software/111837/slicktext-com) — 4.8/5 (268 reviews) 3. [Mobile Text Alerts](https://www.getapp.ca/software/122947/mobile-text-alerts) — 4.5/5 (86 reviews) 4. [EZ Texting](https://www.getapp.ca/software/20491/ez-texting) — 4.4/5 (245 reviews) 5. [Emotive](https://www.getapp.ca/software/2069556/emotive) — 4.3/5 (106 reviews) ## Reviews ### "This is the M1 tank of text messaging." — 4.0/5 > **Rick** | *September 25, 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: If you need high-volume texting, particularly with the capacity for easy two-way conversations then Truedialog is for you. As an agency, we found Truedialog's account management features and in particular their billing structure, the best of any platform we tried. We can create as many layers in an organization, have as many long codes and operators as we need... or shut them off when we don't. It will work just fine for low-volume users too but there are more choices. > > **Cons**: Great texting platform but we live in an omnichannel world. None of the omnichannel products I've tried is nearly as powerful a texting platform but TD has zero FB, IG, Whatsapp integration available so need to use multiple platforms. It would be great to have TD with omnichannel. > > Generally positive overall but they are short-staffed and grown over the years so support response time is below par in my books but great people to work with. No-one hides behind a veil of anonymity and I get genuine follow-ups not just surveys. ----- ### "A Great Mass Messaging Solution For Business" — 5.0/5 > **Simona** | *January 3, 2025* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: With TrueDialog, we have an easy time sending mass business messages. It not only eases communication but also helps in SMS marketing. > > **Cons**: I have used TrueDialog long enough and no issues. ----- ### "Effective SMS solution with room for UI improvement" — 4.0/5 > **Verified Reviewer** | *February 25, 2025* | Market Research Software | Recommendation rating: 8.0/10 > > **Pros**: Strong SMS features with scalable options. > > **Cons**: UI feels a bit outdated and could be smoother > > Good platform for business texting with solid reliability ----- ### "Major Impact" — 5.0/5 > **Joy** | *December 27, 2023* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: True Dialog is a very easy system to use and manage. It takes very little time and has a major impact on our recertifications. > > **Cons**: When submitting help tickets, we haven't always gotten the most clear or friendly responses, but the issues were resolved, so that was what was important. > > Texting was a new initiative in our association and it has helped us reach members that we normally lose in our other communication efforts. It has had a huge ROI. ----- ### "Problem Solver, easy to use. The best text messaging software out there\!" — 5.0/5 > **Bruno** | *November 2, 2017* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level\! > > **Cons**: Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away. > > Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/113133/truedialog?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/113133/truedialog) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data