About Lucky Orange

Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.

Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.

Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.

Pricing starting from:

US$10.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Lucky Orange

  • See exactly how many people are visiting the website at any given time and how they got there, using Lucky Orange's dashboard analytics.

  • Track how people read and interact with the site via dynamic heatmaps and view each visitors' actions in one clear picture.

  • Identify where customers abandon a conversion process using funnels and filter recordings to a particular step.

  • Create custom polls to gain visitor insights or lead generation, and control when and where they are displayed on the website.

  • Use 'behavior tags' to tag any page on the website that needs extra attention and gain deep insights to better analyze what's working and what's not.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$10.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Lucky Orange Software - See what people engage with on a page including dynamic elements like menus, forms and popups.
    Lucky Orange Software - Watch a specific person navigate your website to see what’s preventing them from converting.
    Lucky Orange Software - See everything someone has done on your website including sessions, pages, chat and basic metadata. New visitors are giving a unique identifier of a color and produce.
    Lucky Orange Software - Quickly see which pages are converting and which are causing visitors to abandon your site.
    Lucky Orange Software - Monitor key form metrics like abandonment, field order and time to start to find areas for optimization.
    Lucky Orange Software - Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment.
    Lucky Orange Software - Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources.
    Lucky Orange Software - Ask people about their product preferences, technical issues or crowdsource new feature ideas.
    Lucky Orange Software - Provide a discount code or product update to all visitors or trigger announcements by behavior.
    View 10 more
    Lucky Orange video
    Lucky Orange Software - See what people engage with on a page including dynamic elements like menus, forms and popups. Lucky Orange Software - Watch a specific person navigate your website to see what’s preventing them from converting. Lucky Orange Software - See everything someone has done on your website including sessions, pages, chat and basic metadata. New visitors are giving a unique identifier of a color and produce. Lucky Orange Software - Quickly see which pages are converting and which are causing visitors to abandon your site. Lucky Orange Software - Monitor key form metrics like abandonment, field order and time to start to find areas for optimization. Lucky Orange Software - Provide real-time support for inbound chats or ask people to chat based on page behavior or traffic segment. Lucky Orange Software - Build unlimited dashboards to follow key metrics for your marketing campaigns or certain traffic sources. Lucky Orange Software - Ask people about their product preferences, technical issues or crowdsource new feature ideas. Lucky Orange Software - Provide a discount code or product update to all visitors or trigger announcements by behavior.

    Features

    Total features of Lucky Orange: 88

    • @mentions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Auto-Responders
    • Behavior Tracking
    • Behavioral Analytics
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Segmentation
    • Campaign Tracking
    • Canned Responses
    • Channel Attribution
    • Charting
    • Chat/Messaging
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Conversion Rate Optimization
    • Conversion Tracking
    • Customer Activity Tracking
    • Customer Journey Mapping
    • Customer Profiles
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Dashboard Creation
    • Dashboard Software
    • Data Analysis Tools
    • Data Visualization Software
    • Drag & Drop
    • Dynamic Content
    • Element Analytics
    • Engagement Tracking
    • Event Logs
    • Event Triggered Actions
    • Feedback Management
    • For Sales Teams/Organizations
    • For Websites
    • Goal Setting / Tracking
    • Heatmaps
    • Interaction Tracking
    • Issue Tracking Software
    • Keyword Tracking
    • Live Chat Software
    • Monitoring
    • Multiple Site Management
    • Offline Form
    • Pageview Tracking
    • Performance Metrics
    • Predictive Analytics Software
    • Quantitative Analysis
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Consumer-facing Chat
    • Real-time Updates
    • Referral Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Screen Activity Recording
    • Search/Filter
    • Statistical Analysis Software
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Territorial Mapping
    • Third Party Integrations
    • Time on Site Tracking
    • Transcripts/Chat History
    • Transfers/Routing
    • Trend Analysis
    • User Interaction Tracking
    • User Journeys
    • User Research Analysis
    • Visitor Tracking
    • Visual Analytics
    • Web Traffic Reporting
    • Website Analytics
    • Website Visitor Tracking
    • Widgets

    Alternatives

    Hotjar

    4.7
    #1 Alternative to Lucky Orange
    Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site.

    Optimizely

    4.5
    #2 Alternative to Lucky Orange
    Optimizely is a website optimization platform providing A/B and multivariate testing with tools to track engagement,...

    VWO Insights

    0
    #3 Alternative to Lucky Orange
    VWO Insights is a cloud-based software that helps businesses analyze website visitor behavior and diagnose and resolve...

    Mouseflow

    4.7
    #4 Alternative to Lucky Orange
    Mouseflow is a user behavior recording platform that helps reveal website visitors' activities through 6 types of...

    Reviews

    Overall rating

    4.6 /5
    (65)
    Value for Money
    4.7/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.6/5

    Already have Lucky Orange?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 65
    Raad K. Raad K.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    BEST app to understand why your customers aren't converting

    Reviewed on 2020-04-13

    Pros

    I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

    Cons

    The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

    Response from Lucky Orange

    These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way.

    Cheers - Justin from Lucky Orange

    P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

    Andrew M. Andrew M.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Awesome for heatmaps, scroll and click data

    Reviewed on 2020-03-16

    We use Lucky Orange regularly to look at a users experience on our website and to make changes to...

    We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

    Pros

    The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

    Cons

    Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

    Alternatives Considered

    Hotjar

    Reasons for Choosing Lucky Orange

    We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.

    Switched From

    Crazy Egg

    Reasons for Switching to Lucky Orange

    Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.

    Response from Lucky Orange

    Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.

    Cheers - Justin from Lucky Orange

    Chris C. Chris C.
    Overall rating
    • Industry: Financial Services Software
    • Company size: 10,000+ Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Best budget heatmapping tool

    Reviewed on 2021-01-14

    Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd...

    Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.

    Pros

    It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics.
    Regular email reports are incredibly helpful.

    Cons

    Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

    Response from Lucky Orange

    Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking!

    Cheers - Justin from Lucky Orange

    Danny C. Danny C.
    Overall rating
    • Industry: Online Media
    • Company size: Self Employed
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    I like to hear the bell sound when new user visiting my website

    Reviewed on 2020-06-24

    Pros

    yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website!

    Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

    Cons

    The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

    Response from Lucky Orange

    These are words we love to hear, Danny! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you! Thank you for this glowing review, and please don't hesitate to reach out should you have any questions.

    Cheers - Justin from Lucky Orange

    Kevin s. O. Kevin s. O.
    Overall rating
    • Industry: Furniture
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    User friendly heatmap application

    Reviewed on 2019-01-09

    I make a lot of landing pages with subtle differences. Lucky Orange clearly indicates which...

    I make a lot of landing pages with subtle differences. Lucky Orange clearly indicates which elements attract clicks and how, and I can also watch recording of site visitors within the app. Extremely useful for testing content.

    Pros

    I had been aware of Lucky Orange and its purpose for some time before deciding to purchase it for our Shopify store. Heatmaps can easily be considered an essential piece of tracking software for an e-commerce site, and Lucky Orange does it well. Their analytics are mostly redundant because of Google Analytics, but for their speciality, LO is great. It visualizes visitor data into something to be interpreted and acted upon.

    Cons

    The current system of the heatmap loading over the page can confused people. Also, the heatmap is the big kahuna of Lucky Orange so don't hide it as some random tab! Some assume the app failed. Perhaps a more prominent indication of where the heatmap will go.

    Showing 5 reviews of 65 Read all reviews

    Lucky Orange FAQs

    Below are some frequently asked questions for Lucky Orange.

    Lucky Orange offers the following pricing plans:

    • Starting from: US$10.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Starter: $10 per month Small Business: $20 per month Medium: $50 per month Large: $100 per month Enterprise: contact Lucky Orange 1 year: 10% off 2 years: 30% off

    Lucky Orange has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Lucky Orange supports the following languages:

    English

    Lucky Orange supports the following devices:

    Lucky Orange integrates with the following applications:

    Google Analytics, HubSpot CRM

    Lucky Orange offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Lucky Orange.