About Apex Loyalty

Apex Loyalty is a loyalty marketing and incentive automation tool designed to help businesses engage and communicate with channel partners in order to drive brand advocacy. Developed on the Salesforce platform, Apex Loyalty is a cloud-based solution designed for mid-size to enterprise level companies aiming to boost loyalty and drive sales through incentive and loyalty automation.

To facilitate engagement and interaction, Apex Loyalty provides tools including a personalized partner portal and community platform. Using the drag and drop interface, users can personalize the design of their partner platform and create a simple, mobile-optimized user experience for partners. By utilizing the self-service portal users can set up customized loyalty programs with features such as customer segmentation, redeemable points systems, built-in rewards, gamification, and more. Loyalty programs can be launched using the Apex Rewards-Ready Loyalty platform which automates the task of selecting and procuring rewards to be used as incentives, and partners or clients can earn points through advocacy tasks in order to win rewards.

With Apex Loyalty users can segment members to create and deploy tailored marketing campaigns and deliver relevant content to each segment. An unlimited number of customer segments can be created, based on CRM data, behavior patterns, or other criteria, to facilitate the collection and redemption of loyalty points. The marketing automation tools within Apex Loyalty aim to enhance communication via email or SMS campaigns, and campaigns can be customized with an adaptable rules engine.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Apex Loyalty

Key benefits of Apex Loyalty

  • Automate the process of thanking partners and customers for their loyalty with Apex Loyalty’s built-in rewards system which automatically offers incentives such as online gift cards and discount coupons.

  • Build a personalized partner portal with the drag and drop website design wizard. Partners can log in to take quizzes, watch videos, access news, reward sales transactions, and other forms of onsite engagement.

  • Create partner segmentation based on any criteria or behavior and create customized and targeted content for different partner segments. Users can also send business offers via email or SMS to target segments and incentivize sales.

  • Reward partners for their on-site engagement by assigning different points values for participation in quizzes or training programs, portal login, or viewing documents or internal messages. Use the gamification feature to incentivize engagement amongst partners.

  • Monitor campaigns via reports and dashboards to visualize how effective campaigns are and see which incentives are working. Ineffective loyalty programs can be updated based on data within reports.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Andorra, United Arab Emirates, Afghanistan, Albania, Armenia , Angola, Austria, Australia, Åland Islands, Azerbaijan, Bosnia and Herzegovina, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Brunei, Brazil, Bhutan, Botswana, Belarus, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cameroon, China, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Algeria, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Faroe Islands, France, Gabon, United Kingdom, Georgia, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Equatorial Guinea, Greece, Guinea-Bissau, Hong Kong SAR China, Croatia, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iceland, Italy, Jersey, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Comoros, South Korea, Kuwait, Kazakhstan, Laos, Lebanon, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, Madagascar, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Mauritania, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Netherlands, Norway, Nepal, Oman, Philippines, Pakistan, Poland, Palestinian territories, Portugal, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Seychelles, Sudan, Sweden, Singapore, Saint Helena, Slovenia, Svalbard and Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, São Tomé and Príncipe, Syria, Eswatini, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Turkey, Taiwan, Tanzania, Ukraine, Uganda, United States, Uzbekistan, Vatican City, Vietnam, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan , Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, traditional Chinese

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Apex Loyalty

    Images

    Apex Loyalty Software - Build a customized partner portal and manage the content and campaigns available to users
    Apex Loyalty Software - Dynamic member segments can be created to target partners based on pre-defined criteria
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    Apex Loyalty video
    Apex Loyalty Software - Build a customized partner portal and manage the content and campaigns available to users
    Apex Loyalty Software - Dynamic member segments can be created to target partners based on pre-defined criteria

    Features

    Total features of Apex Loyalty: 120

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Behavior Tracking
    • Bulk Ordering
    • CRM Software
    • Campaign Analytics
    • Campaign Management Software
    • Campaign Planning
    • Campaign Segmentation
    • Cataloging/Categorization
    • Channel Analytics
    • Channel Management Software
    • Churn Management
    • Client Portal
    • Communication Management
    • Community Management
    • Contact Database
    • Contact Management Software
    • Content Creation
    • Content Management System (CMS) Software
    • Conversion Tracking
    • Customer Accounts
    • Customer Activity Tracking
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Management
    • Customer Profiles
    • Customer Segmentation
    • Customer Surveys
    • Customizable Branding
    • Customizable CTAs
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Data Import/Export
    • Data Synchronization
    • Delivery Estimate
    • Delivery Management Software
    • Discount Management
    • Drag & Drop
    • Dynamic Content
    • Dynamic Pricing
    • Email Distribution
    • Email Management Software
    • Email Marketing Software
    • Email Tracking Software
    • Engagement Tracking
    • Event Triggered Actions
    • Feedback Management
    • For B2B
    • Gamification Software
    • Gift Card Management
    • Incentive Management
    • Inventory Control Software
    • Inventory Management Software
    • Lead Capture Software
    • Lead Management Software
    • Loyalty Program
    • Marketing Automation Software
    • Member Portal
    • Membership Management Software
    • Menu Builder
    • Mobile Access
    • Monitoring
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Language
    • Multi-Location
    • No-Card Loyalty System
    • Online Ordering
    • Online Payments
    • Opportunity Management
    • Order Management Software
    • Order Scheduling
    • Order Tracking
    • POS Integration
    • Partner Management
    • Partner Portal
    • Payment Options
    • Payment Processing Software
    • Performance Metrics
    • Pipeline Management
    • Product Catalog
    • Promotions Management
    • QR Codes
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Referral Tracking
    • Reordering
    • Reporting & Statistics
    • Reporting/Analytics
    • Rewards Management
    • SEO Management
    • SMS Marketing
    • SMS Messaging
    • Sales Reports
    • Segmentation
    • Shipping Management
    • Social Media Integration
    • Survey/Poll Management
    • Surveys & Feedback
    • Task Management Software
    • Third Party Integrations
    • Transaction History
    • Visual Analytics
    • Website Analytics
    • Website Personalization
    • Website Visitor Tracking
    • Workflow Management Software
    • eCommerce Management

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    Reviews

    Overall rating

    5 /5
    (4)
    Value for Money
    5/5
    Features
    4.8/5
    Ease of Use
    5/5
    Customer Support Software
    5/5

    Already have Apex Loyalty?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 4 reviews of 4
    Burak
    Overall rating
    • Industry: Telecommunications
    • Company size: 501-1,000 Employees
    • Used for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Rewarding Becomes Easy

    Reviewed on 1/8/2021

    Customer service is great, helping and solving problems fast.

    Customer service is great, helping and solving problems fast.

    Pros

    Used by such big companies, although can be used by small companies too as it has the easiest way to rewarding employees. Furthermore, not only employees but also partners. Also being cloud based and having an app are the greatest features.

    Cons

    Reporting and some templates should have been customizable, or this needs to be given for users in future updates.

    Ezgi
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    I believe this is one the most revolutionary channel loyalty software out there!

    Reviewed on 3/7/2018

    Pros

    Apex Loyalty does solve most of your pain points such as communicating with your independent channels and collecting insights and turning them into brand advocates. With Apex Loyalty you can also reward your channels for their sales transactions. While doing that, Apex makes it fun for the channels to be engaged in your loyalty program. Apex Loyalty is also very scalable and can be used in any industry from manufacturing to services and FMCG industry.

    Cons

    I can only speak about the challenges of starting a successful channel loyalty program mechanics. Figuring out the details of your loyalty program usually takes more time then you would think.

    Mehmet
    Overall rating
    • Industry: Retail
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    It's the most useful and functioning loyalty software I've ever used. Great features!

    Reviewed on 3/7/2018

    Continous communication, engagement & improved business relationship with our partners

    Continous communication, engagement & improved business relationship with our partners

    Pros

    - They provide live demos on demand
    - Flexible gamification options
    - Segmented content offering
    - Rewards ready catalogue featuring digital gift cards
    - Very appealing web portal look & feel
    - Being able to incentivize Sales activities as well as brand engagement

    Seckin
    Overall rating
    • Industry: Tobacco
    • Company size: 1,001-5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best tool to become loyalty Guru!

    Reviewed on 3/19/2018

    Pros

    It has lots of features to manage and engage your customers.
    Cluster based activities enables you to offer differentiated activities to your customers depending on your needs.
    User friendly admin panel is one of the key benefits.
    Seems like developed with lots of learnings; you have what you need to start your CRM without much effort.

    Cons

    Surprisingly, there is nothing to complain about the software. All you need is to try and see how useful it is.

    Apex Loyalty FAQs

    Below are some frequently asked questions for Apex Loyalty.

    Apex Loyalty offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Apex Loyalty for pricing information.

    Apex Loyalty has the following typical customers:

    201-500, 501-1,000, 1,001-5,000

    Apex Loyalty supports the following languages:

    Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, traditional Chinese

    Apex Loyalty supports the following devices:

    Apex Loyalty integrates with the following applications:

    Salesforce Platform

    Apex Loyalty offers the following support options:

    Email/Help Desk, Knowledge Base Software, Phone Support

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