About Heymarket

Heymarket is a business messaging solution which provides shared inboxes for text and Facebook messaging with customers, contractors, or partners. The system can be used by sales, support, marketing, and operations teams to manage staff updates, customer appointment confirmations, dispatching, support requests, and more. Different teams can each have their own shared inbox, and chats can be assigned to individual team members, with indicators to show which team members are viewing or responding to a conversation. Contacts can be split into lists for targeted bulk messaging, and messages can be scheduled to be sent at a set date and time. Internal notes can be recorded and stored to share information with team members, and users can set reminders for messages or contacts requiring follow-ups. Heymarket also provides a customizable web chat widget which is managed from the shared inbox alongside SMS and Facebook messages.

Key benefits of Heymarket

  • Multiple inboxes can be created for different teams, with all team members able to share contacts and messages, and collaborate on replies.

  • Chats can be assigned to different team members, with each user able to set their own signature on messages, and a typing indicator ensures that only one user replies to each conversation.

  • Users can set reminders for messages so that Heymarket will automatically notify them to follow up on customer support requests or important CRM opportunities.

  • Contacts can be organized into lists and sent targeted messages based on which list they are in, and with message scheduling users can ensure that messages are sent to customers at a sensible time.

  • Heymarket provides a customizable website chat widget to receive and reply to messages from website visitors, and can also be used to respond to Facebook messages from within the shared inbox.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Heymarket shows users which team members are viewing or typing in a conversation
    Contacts can be organized into lists for message targeting
    Heymarket supports emojis and message attachments
    Chats can be assigned to team members, and messages can be created from templates
    Heymarket can be used through web browsers and smartphone apps
    View 6 more
    Heymarket video
    Heymarket screenshot: Heymarket shows users which team members are viewing or typing in a conversation Heymarket screenshot: Contacts can be organized into lists for message targeting Heymarket screenshot: Heymarket supports emojis and message attachments Heymarket screenshot: Chats can be assigned to team members, and messages can be created from templates Heymarket screenshot: Heymarket can be used through web browsers and smartphone apps

    Features

    Total features of Heymarket: 40

    • 2-Way Messaging
    • API
    • Access Controls/Permissions
    • Alerts / Escalation
    • Alerts/Notifications
    • Assignment Management
    • Auto-Responders
    • Automated Responses
    • Campaign Scheduling
    • Chat/Messaging
    • Contact Management Software
    • Customizable Fields
    • Customizable Templates
    • Data Import/Export
    • Inbox Management
    • Interaction Tracking
    • MMS
    • Mailing List Management
    • Mass Texting
    • Message Personalization
    • Mobile Coupons
    • Mobile Keywords
    • Multi-Channel Communication
    • Performance Metrics
    • Personalization Software
    • Polls/Voting
    • Purchasing & Receiving
    • Real Time Notifications
    • Reminders
    • Reporting/Analytics
    • SMS Marketing Managment
    • SMS Messaging
    • Scheduled Messaging
    • Shortcodes
    • Social Media Integration
    • Surveys & Feedback
    • Template Management
    • Text-to-Win
    • Widgets
    • Workflow Management Software

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    Reviews

    Overall rating

    4.6 /5
    (39)
    Value for Money
    4.3/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.5/5

    Already have Heymarket?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 39
    Holly B.
    Overall rating
    • Industry: Cosmetics
    • Company size: Self Employed
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    All around excellent!

    Reviewed on 2018-09-19

    Heymarket allows me to provide personalized customer service in a fraction of the time! With...

    Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.

    Pros

    Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

    Cons

    I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

    Robin M.
    Overall rating
    • Industry: Cosmetics
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Wouldn't Have a Business Without It

    Reviewed on 2018-09-04

    They have listened to my suggestions and are always quick to respond to my concerns or questions....

    They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!

    Pros

    -Easy to Use
    -Campaigns and lists make it easy to follow-up with customers and prospects
    -Templates save me TONS of time
    -Customer service is top notch!
    -The app is AMAZING! Runs smoothly and seamlessly.

    Cons

    -App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket!
    -No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.

    Kelsey E.
    Overall rating
    • Industry: Retail
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great Product- High Price Tag

    Reviewed on 2018-08-31

    HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are...

    HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.

    Pros

    I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

    Cons

    The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great!
    (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

    Ian Y.
    Overall rating
    • Industry: Construction
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Unorthodox Use – But it works!

    Reviewed on 2019-04-02

    Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app...

    Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.

    Pros

    We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.

    Cons

    The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.

    Response from Heymarket

    Hi Ian - thanks for the feedback. We're glad to be helping G5 be more productive. A fix for daylight savings is in the works, so it won't be an issue in the future.

    Thanks!

    Ramy N.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Integral to our success!

    Reviewed on 2019-08-28

    Pros

    HeyMarket has been instrumental in consolidating our need for SMS communication in a team setting while also offering reporting and relations management tools that are critical to our organizational awareness!

    Cons

    It would be great if HeyMarket also allowed email integration so that ALL corporate communication could happen in one place.

    Showing 5 reviews of 39 Read all reviews

    Heymarket FAQs

    Below are some frequently asked questions for Heymarket.

    Heymarket offers the following pricing plans:

    • Starting from: US$29.00/month
    • Free Trial: Available

    We do not have any information about Heymarket features

    Heymarket has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Heymarket supports the following languages:

    English

    Heymarket supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Heymarket integrates with the following applications:

    Aircall, Clio, Facebook, Google Ads, Google Docs, Google Drive, Salesforce Sales Cloud, Slack, Squarespace, Twilio Voice, Weebly, WordPress, Zapier, Zendesk

    Heymarket offers the following support options:

    Email/Help Desk, Chat

    Related categories

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