Birdeye
About Birdeye
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
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- Industry: Public Relations & Communications
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Birdeye makes it easy to keep reviews in one place
Reviewed on 2023-06-27
Because it is complicated for field service specialists to constantly check checks, Birdeye's...
Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.
Pros
This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.
Cons
Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.
Response from Birdeye
Thank for leaving Birdeye a review.We appreciate your business and support!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
My experience with the Review Reputation Platform from Birdeye
Reviewed on 2024-06-03
Pros
The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.
Cons
more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Absolute Nightmare
Reviewed on 2024-06-10
Pros
Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.
Cons
Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Why Birdeye Is The Best
Reviewed on 2024-06-03
Pros
It is very helpful for payment processing
It offers great reputation management
comes with a live chat feature
Cons
Well, Birdeye has lived to its promises and no issues.
Response from Birdeye
Thanks for using Birdeye Payments and choosing Birdeye!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Samantha Flynn's Review
Reviewed on 2024-06-10
I really appreciate the IT team. They are always helpful and willing to teach!
I really appreciate the IT team. They are always helpful and willing to teach!
Pros
The ease of the platform set up. I also really like the social media scheduler with AI capabilities
Cons
Cannot input graphic into email campaigns. App is not very robust.
Response from Birdeye
Thanks for using BirdAI! We are happy to hear how you are loving it!
Birdeye FAQs
Below are some frequently asked questions for Birdeye.Q. What type of pricing plans does Birdeye offer?
Birdeye offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Contact BirdEye directly for detailed pricing information.
Q. Who are the typical users of Birdeye?
Birdeye has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Birdeye support?
Birdeye supports the following languages:
English
Q. Does Birdeye support mobile devices?
Birdeye supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Birdeye integrate with?
Birdeye integrates with the following applications:
ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldRoutes, Filevine, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Property Management, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac a Sensei product, PatientNow, PayPal, Pipedrive, Point of Rental Software, Practice-Web, PracticeWorks a Sensei product, QuickBooks Enterprise, QuickBooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter/X, Vagaro, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk
Q. What level of support does Birdeye offer?
Birdeye offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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