About Guesty

Guesty is a globally renowned, all-in-one property management software designed specifically for professional short-term and vacation rental companies operating across multiple booking sites. This platform redefines property management by centralizing activities and automating repetitive, time-consuming operations, enabling users to scale their businesses efficiently.
At its core, Guesty's property management software (PMS) offers a comprehensive suite of features that cater to every aspect of property management. The Channel Manager is a standout tool, allowing users to manage various booking channels like Airbnb, HomeAway, Booking.com, VRBO, and Expedia from one central location. This integration simplifies management and increases efficiency significantly.
The Multi-Calendar feature is a game-changer for property managers. It displays all reservations, regardless of the booking source, on a single, easy-to-navigate dashboard. This unified view enables managers to control pricing and availability across all listings seamlessly, ensuring maximum occupancy and revenue.
Guesty's Unified Inbox revolutionizes communication with guests. It consolidates all messages, whether via email, SMS, or Airbnb, into a single thread. This feature not only streamlines communication but also provides reservation information relevant to each guest for quick reference.
Automation Tools in Guesty are designed to save time and enhance guest experiences. These tools automate routine guest communications, respond to booking inquiries, notify guests about payment collection, generate reviews, and much more.
Reporting and Analytics Tools are another vital component of Guesty’s offering. They enable property managers to track commissions, build revenue reports, and view other crucial data. Users can create, save, and share customized reports to analyze and monitor their business success.
The Mobile Management App extends the power of Guesty to mobile devices, allowing managers to utilize its tools on-the-go. The app includes Task Management features, enabling staff coordination and progress monitoring, vital for efficient operations.
Guesty also facilitates the promotion of listings through a Branded Booking Website, which synchronizes with all listings from the user's account. This feature enhances the visibility and reach of properties.
Payment Processing in Guesty is secure and user-friendly. The platform supports the receipt and collection of payments and allows for the scheduling of auto-payments. Additionally, it enables users to automatically log transactions, send invoices, and view balances.
The Owners Portal is a unique feature where users can share and visualize data with homeowners. This portal also allows homeowners to reserve time in their properties, adding an extra layer of convenience.
Lastly, Guesty's 24/7 Guest Communication Services ensure that guest inquiries and support needs are always addressed promptly by a team of customer service experts, available round the clock.
With direct integrations with major OTAs like Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United, and a vast array of third-party resources, Guesty stands as a comprehensive solution for managing short-term property rentals effectively and effortlessly.

Pricing starting from:

US$23.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Guesty

- Reduce time spent on routine tasks by 50% with Guesty's advanced automation tools.
- Centralize operations and enhance team collaboration with all activities and information accessible in one platform.
- Expand market reach and increase bookings by seamlessly exporting listings to numerous major OTAs.
- Create your own branded website with Guesty, driving direct bookings and significantly cutting OTA fees.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, Cyprus, France, Germany and 13 others

Supported Languages

Chinese, Croatian, Czech, Danish, Dutch and 12 others

Pricing starting from:

US$23.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Guesty Software - Channel Manager
Guesty Software - Mutli-Calendar
Guesty Software - Unified Inbox
Guesty Software - Analytics Tools
Guesty Software - GuestyPay Solutions
Guesty Software - Accounting Tools
Guesty Software - Reporting Tools
Guesty Software - Multi-Unit Management
Guesty Software - OpenAPI
Guesty Software - Direct Reservations
View 11 more
Guesty video
Guesty Software - Channel Manager
Guesty Software - Mutli-Calendar
Guesty Software - Unified Inbox
Guesty Software - Analytics Tools
Guesty Software - GuestyPay Solutions
Guesty Software - Accounting Tools
Guesty Software - Reporting Tools
Guesty Software - Multi-Unit Management
Guesty Software - OpenAPI
Guesty Software - Direct Reservations

Features

Total features of Guesty: 134

  • 1099 Preparation
  • API
  • Accounting Software
  • Accounts Payable Software
  • Accounts Receivable Software
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts/Notifications
  • Analytics
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Campaign Management Software
  • Cash Flow Management
  • Channel Analytics
  • Channel Management Software
  • Client Portal
  • Commission Management
  • Communication Management
  • Communications Management
  • Contact Management Software
  • Content Management System (CMS) Software
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support Software
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management Software
  • Document Storage
  • Dynamic Pricing
  • Electronic Payments
  • Email Management Software
  • Employee Management
  • Expense Tracking
  • Extended Stay
  • Financial Management Software
  • Financial Reporting Software
  • For Property Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • General Ledger
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Guest Tracking
  • Housekeeping Management
  • Inbox Management
  • Income & Balance Sheet
  • Inventory Control Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Lead Management Software
  • Listing Management
  • Maintenance Management Software
  • Maintenance Scheduling
  • Marketing Automation Software
  • Mobile Access
  • Multi-Channel Campaigns
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Online Reservations
  • Opportunity Management
  • Order Management Software
  • Owner Portal
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing Software
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Portfolio Management
  • Price/Margin Management
  • Promotions Management
  • Property Database
  • Rate Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Recurring Invoicing
  • Reminders
  • Rental Management
  • Rental Property Management Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management Software
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Short/Long Term Rental
  • Single Property
  • Social Media Integration
  • Task Management Software
  • Tenant Management
  • Tenant Tracking
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • Trust Accounting Software
  • User Management
  • Vendor Management Software
  • Website Integration
  • Website Management
  • Work Order Management
  • Workflow Management Software

Alternatives

Smoobu

4.5
#1 Alternative to Guesty
Smoobu syncs all your booking portals, such as Airbnb, Booking.com, VRBO, Trip.com, Agoda etc, automatically. One...

Booking Automation

4.9
#2 Alternative to Guesty
Booking Automation is a property management software that helps businesses manage front desk, housekeeping, online...

Escapia

4.6
#3 Alternative to Guesty
Escapia is vacation rental software for managing reservations, accounting, property listings. maintenance, housekeeping,...

Tokeet

3.7
#4 Alternative to Guesty
Tokeet is a cloud-based vacation rental management system which includes tools for channel management, reservation...

Reviews

Overall rating

4.4 /5
(274)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support Software
4.2/5

Already have Guesty?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 274
Thomas R
Thomas R
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great PMS software

Reviewed on 2020-10-22

Guesty is a great tool to manage your properties and all related tasks and administration that...

Guesty is a great tool to manage your properties and all related tasks and administration that comes along with it. In special I would like to mention they have a great support department which will help you in any way possible.

In the two years I've worked with Guesty I've always had a dedicated point of contact who I could reach out to. In special I would like to thank [SENSITIVE CONTENT HIDDEN] for their support and dedication.

Pros

Guesty's structure is really decent and they are always looking for ways to make their product better. They have integrations with a lot of platforms and really make your life easier.

I've had many calls to talk about my daily practices and challenges and if needed they would help me setting up the settings. Along the go they released some great features to make our processes less time consuming and more efficient.

Cons

From time to time Guesty have had some bugs but they always kept me updated and tried to work on a solution as soon as possible. I think this is part of the process in a market that constantly changes.

Alternatives Considered

Hostaway
Nathan
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Guesty handles most all of our organizational needs

Reviewed on 2021-03-02

Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on...

Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on Guesty. Of course, it's not the most cost-effective, but for the price and the capabilities, I believe it is the best. [SENSITIVE CONTENT HIDDEN] and her team have been great to us and we look forward to growing our business with Guesty.

Pros

We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.

Cons

I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.

Alternatives Considered

Cloudbeds and Little Hotelier

Reasons for Switching to Guesty

It was overall a better product with more options that actually mattered. The price was a bit higher, but the value and performance is exceptional.
Morgan
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Don’t Use Guesty

Reviewed on 2024-05-07

I think has been one of the most disappointing customer service experiences I’ve ever had....

I think has been one of the most disappointing customer service experiences I’ve ever had. Unfortunately I will never consider using this platform again.

Pros

Initially, it was very easy to set up and integrate with my Airbnb listings.

Cons

The free trial ended, and my Airbnb listings were still linked to Guesty. This was interfering with my booking settings and causing havoc with our booking calendar. When I logged in there were limited settings due to the free trial ending, and it would not let me unlink Guesty from my Airbnb account. I contacted customer service. They were unable to unlink the accounts on their end, but assured me that if I reactivated my account by paying for a subscription, I would be refunded. Upon completion I reached out again and now they have informed me that I will not be refunded.

Alternatives Considered

Hostaway

Reasons for Switching to Guesty

I won’t be choosing guesty over other alternative products.

Response from Guesty

Hi Morgan,

We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly.

Thanks,
The Guesty Team

Jen
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Robust for medium to large companies

Reviewed on 2024-03-14

My experience with Guesty has been really good, the customer support usually gets back to us within...

My experience with Guesty has been really good, the customer support usually gets back to us within 24 hours and it's a real person (via email), it checks all the boxes for features we use and it gets the job done.

Pros

It's robust, has a lot of features that a lot of the other guys don't have yet, like inbox assignment, ability to see listing info from the app, and you're able to click into the guest profile.

Cons

There were a lot of hiccups when we first started with Guesty but it's grown into a great machine, however there is a cost for that. So you'll definitely pay more than the other guys, it just depends on what features you need. I don't really like it when they roll out new features that take away other features I liked.

Response from Guesty

Thank you Jen, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty.

Best,
The Guesty Team

Baris
Overall rating
  • Industry: Hospitality
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Guesty makes it easy to manage bookings with its exceptional features

Reviewed on 2020-11-21

Guesty is one of our favourite softwares that provides end to end solution for operational...

Guesty is one of our favourite softwares that provides end to end solution for operational management as well as multiple online reservation channel management. As an extensive solution provider it solves our needs in general however when it comes to details there appears some critical problems which you need to address the customer service.

Pros

Guesty combines the features for operational management features with channel management which makes it a matchless solution for our daily operations since it is hard to manage staff, guests, payments from different softwares. Combining all these at one place, Guesty provides end-to-end solution for all our hotel operations.

Cons

They do not provide live support, instead you need to creat tickets in their support system and wait for their response. This is not suitable for a software which is at the core of operations, actually there are a lot of cases that needs urgent support while the operations are ongoing in our hotels.

Alternatives Considered

innRoad, HotelKey and HotelRunner

Reasons for Choosing Guesty

We switched to Guesty because Guesty combines multiple channel management along with operational management in a better way then HotelKey.

Switched From

HotelKey

Reasons for Switching to Guesty

Of these alternatives Guesty was the one that combines channel management with property management in best way.
Showing 5 reviews of 274 Read all reviews

Guesty FAQs

Below are some frequently asked questions for Guesty.

Guesty offers the following pricing plans:

  • Starting from: US$23.00/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Not Available

Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.

Guesty has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Guesty supports the following languages:

Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish

Guesty supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Guesty integrates with the following applications:

Beyond, PriceLabs, Properly, Rentals United, Stripe

Guesty offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Guesty.