About Guesty
Guesty is a global, all-in-one property management software for professional short-term and vacation rental companies with properties across multiple booking sites. Guesty’s property management software (PMS) enables users to scale their businesses by centralizing all of their activity and automating repetitive and time-consuming operations. Guesty's key features include a Channel Manager, a Multi-Calendar that showcases all reservations regardless of where they were booked, Automation Tools, a Unified Inbox, a native Mobile Management App, Task Management, Reporting and Analytics tools, and secure Payment Processing, as well as 24/7 Guest Communication Services to help make guests’ stays more enjoyable.
With Guesty's Channel Manager, users can manage several booking channels such as Airbnb, HomeAway, Booking.com, VRBO, Expedia and more, all from one place.
The Multi-Calendar allows property managers to view and control pricing and availability for all property listings via a single dashboard.
The Unified Inbox consolidates communication with all guests, enabling users to read and send messages via email, SMS, or Airbnb in a single thread. The Inbox also showcases reservation information relevant to each guest, for quick reference.
With Automation Tools, users can automate routine messages to guests, answer booking inquiries, notify guests of payment collection, generate reviews, and more.
Guesty’s Reporting & Analytics Tools enable property managers to track commissions and reservations, build revenue reports, and view other important data, as well as save and share customized reports in order to analyze and monitor the success of the business.
The property management mobile App allows managers to use Guesty's tools on-the-go and connect with staff through Task Management features, which they can use to assign and distribute tasks as well as monitor progress.
Guesty enables users to promote their listings independently through a Branded Booking Website with synchronization across all listings from the account to the site.
Users can receive and collect payments through a secure Payment Processor, as well as schedule Auto-Payments via the Guesty dashboard with just one click. Guesty allows users to automatically log transactions, send invoices to guests, and view balances.
The Owners Portal is a place where users can share and visualize data for their homeowners, and where homeowners can reserve time in their properties for themselves.
Guesty's 24/7 Guest Communication Services allow property managers to forward guest inquiries and support needs to a team of customer service experts who are ready to answer calls around the clock.
Guesty has direct integrations with:
Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United and several other OTAs as well as a comprehensive collection of third-party resources that make short-term property management easier.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Guesty
- Property managers can save as much as 50% of their time by delegating repetitive operations to automation tools
- Guesty helps users scale their businesses by facilitating efficient workflows, with all activity consolidated in one place and staff and personnel looped in to all relevant information
- Users can grow their revenue by seamlessly exporting their listings to multiple booking platforms, including a Branded Website of their very own that can accept bookings and save users from paying OTA fees.
- By centralizing all guest correspondence into one Unified Inbox, users can stay organized and efficient and ensure they never miss an important guest inquiry or potential business opportunity.
- With Reporting & Analytics Tools, users can gain valuable insights into each properties' performance and identify weaknesses in their business.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Guesty: 75
Alternatives
Smoobu
Booking Automation
Escapia
Tokeet
Reviews
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- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Vital for growth
Reviewed on 2022-02-10
Imagine having to scale a business from 20 units to 300 units in a matter for weeks while keeping...
Imagine having to scale a business from 20 units to 300 units in a matter for weeks while keeping your core team and costs at the same level.
This is what Guesty did for me. A tech platform that makes scaling possible by giving you an complete overview of everything going on in the business. From listing options to accounting solutions in one tool.
My favorite part is the assistance you get from the support team, not hours but minutes, fixing and improving the system while I focus on what I do best : my client relationships.
The real deal for me is the dedicated account managers, a real personal super hero, not only the go above and beyond to assist you and advice you on all levels on the platform, they also support your growth on a full time bases.
I can only encourage people to use the platform and I say Guesty to the moon !🚀
Pros
Incredible on boarding by the team
Excellent automations
Good connection with API
Very complete PMS
Cons
A bit pricey for someone who uses many Saas, however the investment is quickly recovered.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best all-in-one management software
Reviewed on 2021-12-29
I've automated 80% our business with the help of Guesty and don't need to toggle between multiple...
I've automated 80% our business with the help of Guesty and don't need to toggle between multiple softwares to get things done. It's been a major driver of our growth in 2021!
Pros
Guesty allows you to run nearly your entire business on its software without needing to integrate with a suite of 3rd party tools. And when you do need a 3rd party tool, they make the integration very simple. The UI is easy to navigate thanks to a thorough onboarding process and customer support is extremely fast. Also love being able to have as many users as we wish. Every cleaner, maintenance person, assistant, etc has access to the software with their own personalized permission sets. Highly recommend to help you scale!
Cons
I imagine this is more of a fault with VRBO but you have to process payments yourself vs simply getting a payout like you do with Airbnb. This is an administrative headache that we didn't have before integrating with Guesty.
Alternatives Considered
Hostfully Property Management PlatformReasons for Choosing Guesty
More functionality and automation capabilities.Switched From
Hospitable.comReasons for Switching to Guesty
Better user reviews and referrals from others in the industry.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Nightmare of a Software Experience - stay away / False Advertising
Reviewed on 2020-01-24
If you are like me, of course you need a solution. I was misled by the marketing and sales team to...
If you are like me, of course you need a solution. I was misled by the marketing and sales team to sign up here, and misled by biased 'comparison' web pages on the internet that are optimized enough to bring everything to the forefront.
I have built my lil airbnb biz to 150k/year plus ( gross, not net ) in less then a year, and as a software engineer, I know good software when I see it. I have tried 8 or 10 similar tools and reviewed 50 - 60 to pick those 8. I am happy to share what worked to help those out in a similar position. Here is what I have tried and what worked, with + and - to compare advantages and disadvantages.
What I detest most of all is business models like guesty's, which want a percentage of your company ( via a percentage of your sales ) to give you their service. Avoid these at all costs.
Lodgify
- Solid site for creating your own bookings, CANT import your listings, you have to recreate them, expensive... currently at $34/listing.
Tokeet
- Tons of promise at the beginning, automates import and export to different sites, start with Airbnb listings you created and auto generate listings elsewhere - but the messaging feature is so darn broken it made me want to pull my hair out. Every single incoming message is a new thread. Imagine looking at your phone and there are 30 new message threads from the same person. What the... Also, the linking listings to avoid double bookings feature requires a Phd to get correct, its BAD... more below
Pros
The chat with customers feature worked well.
Cons
- False promises by the sales reps
- Glitchy software
- If you try to import your Airbnb listings, it will erase all of your 'linked listings' rules - which are there to prevent double bookings, AND NOT TELL YOU - so you will be immediately exposed to double booking if you are using this feature. Even https://tokeet.com/ was wise enough to put a note in there.
- If you try to set it up yourself instead of waiting for a rep to do it for you, the software will immediately start charging your card without letting you know.
- They promised to help simplify my business, but in the end the glitchy software and terrible documentation vastly complicated it.
- They promised to scale my ads to many different channels, but did not, in the sales call, mention any of the additional hurdles which would be present in each channel.
- It was faster, cheaper and simpler to add the listings to other channels manually then to try to use this software
- The sales rep offered a full refund when he found out I was dissatisfied, but then failed to deliver and stopped responding to communications, while still charging my card, weeks after he agreed to issue a refund.
- The customer service department is by email only and very slow to respond, so I spent several nights with my system that I worked really hard to create in shambles, cancelling all my plans, trying to fix the errors this system created by hooking it in.
In a nutshell, DO NOT use this software. Even if it was free.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Guesty handles most all of our organizational needs
Reviewed on 2021-03-02
Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on...
Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on Guesty. Of course, it's not the most cost-effective, but for the price and the capabilities, I believe it is the best. [SENSITIVE CONTENT HIDDEN] and her team have been great to us and we look forward to growing our business with Guesty.
Pros
We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.
Cons
I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.
Reasons for Switching to Guesty
It was overall a better product with more options that actually mattered. The price was a bit higher, but the value and performance is exceptional.- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Guesty makes it easy to manage bookings with its exceptional features
Reviewed on 2020-11-21
Guesty is one of our favourite softwares that provides end to end solution for operational...
Guesty is one of our favourite softwares that provides end to end solution for operational management as well as multiple online reservation channel management. As an extensive solution provider it solves our needs in general however when it comes to details there appears some critical problems which you need to address the customer service.
Pros
Guesty combines the features for operational management features with channel management which makes it a matchless solution for our daily operations since it is hard to manage staff, guests, payments from different softwares. Combining all these at one place, Guesty provides end-to-end solution for all our hotel operations.
Cons
They do not provide live support, instead you need to creat tickets in their support system and wait for their response. This is not suitable for a software which is at the core of operations, actually there are a lot of cases that needs urgent support while the operations are ongoing in our hotels.
Reasons for Choosing Guesty
We switched to Guesty because Guesty combines multiple channel management along with operational management in a better way then HotelKey.Switched From
HotelKeyReasons for Switching to Guesty
Of these alternatives Guesty was the one that combines channel management with property management in best way.Guesty FAQs
Below are some frequently asked questions for Guesty.Q. What type of pricing plans does Guesty offer?
Guesty offers the following pricing plans:
- Starting from: View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.
Q. Who are the typical users of Guesty?
Guesty has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Guesty support?
Guesty supports the following languages:
Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish
Q. Does Guesty support mobile devices?
Guesty supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Guesty integrate with?
Guesty integrates with the following applications:
Beyond, PriceLabs, Properly, Rentals United, Stripe
Q. What level of support does Guesty offer?
Guesty offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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