About Guesty
Guesty is a global, all-in-one property management software for professional short-term and vacation rental companies with properties across multiple booking sites. Guesty’s property management software (PMS) enables users to scale their businesses by centralizing all of their activity and automating repetitive and time-consuming operations. Guesty's key features include a Channel Manager, a Multi-Calendar that showcases all reservations regardless of where they were booked, Automation Tools, a Unified Inbox, a native Mobile Management App, Task Management, Reporting and Analytics tools, and secure Payment Processing, as well as 24/7 Guest Communication Services to help make guests’ stays more enjoyable.
With Guesty's Channel Manager, users can manage several booking channels such as Airbnb, HomeAway, Booking.com, VRBO, Expedia and more, all from one place.
The Multi-Calendar allows property managers to view and control pricing and availability for all property listings via a single dashboard.
The Unified Inbox consolidates communication with all guests, enabling users to read and send messages via email, SMS, or Airbnb in a single thread. The Inbox also showcases reservation information relevant to each guest, for quick reference.
With Automation Tools, users can automate routine messages to guests, answer booking inquiries, notify guests of payment collection, generate reviews, and more.
Guesty’s Reporting & Analytics Tools enable property managers to track commissions and reservations, build revenue reports, and view other important data, as well as save and share customized reports in order to analyze and monitor the success of the business.
The property management mobile App allows managers to use Guesty's tools on-the-go and connect with staff through Task Management features, which they can use to assign and distribute tasks as well as monitor progress.
Guesty enables users to promote their listings independently through a Branded Booking Website with synchronization across all listings from the account to the site.
Users can receive and collect payments through a secure Payment Processor, as well as schedule Auto-Payments via the Guesty dashboard with just one click. Guesty allows users to automatically log transactions, send invoices to guests, and view balances.
The Owners Portal is a place where users can share and visualize data for their homeowners, and where homeowners can reserve time in their properties for themselves.
Guesty's 24/7 Guest Communication Services allow property managers to forward guest inquiries and support needs to a team of customer service experts who are ready to answer calls around the clock.
Guesty has direct integrations with:
Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United and several other OTAs as well as a comprehensive collection of third-party resources that make short-term property management easier.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Guesty
- Property managers can save as much as 50% of their time by delegating repetitive operations to automation tools
- Guesty helps users scale their businesses by facilitating efficient workflows, with all activity consolidated in one place and staff and personnel looped in to all relevant information
- Users can grow their revenue by seamlessly exporting their listings to multiple booking platforms, including a Branded Website of their very own that can accept bookings and save users from paying OTA fees.
- By centralizing all guest correspondence into one Unified Inbox, users can stay organized and efficient and ensure they never miss an important guest inquiry or potential business opportunity.
- With Reporting & Analytics Tools, users can gain valuable insights into each properties' performance and identify weaknesses in their business.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, Cyprus, Spain, United Kingdom , Greece, Ireland, Israel, Iceland, Italy, Netherlands, Norway, New Zealand, Singapore, United States and 10 others
Supported Languages
Chinese, Croatian, Czech, Danish, Dutch , English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish and 12 others
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Guesty: 69
Alternatives
eviivo
OwnerRez
innRoad
CiiRUS
Reviews
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- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We're very happy with Guesty.
Reviewed on 12/13/2019
Pros
We're very happy with Guesty. This PMS is very reliable for all tasks related to our holiday home rental. The connection to the different channels works smoothly. The personal support by our accountmanager [SENSITIVE CONTENT HIDDEN] is excellent.
Many thanks for everything and warm greetings
Daniel da Silva
[SENSITIVE CONTENT HIDDEN]
Cons
Some channels don't work 100%, but we will figure it out.
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Lack of Customer Service on Major Issues
Reviewed on 4/19/2021
I am currently looking for a different company and would never recommend them to any property...
I am currently looking for a different company and would never recommend them to any property management company. Very disappointed especially for the price.
Pros
I liked the automation services until they stop working.
Cons
You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.
Alternatives Considered
HostawayReasons for Choosing Guesty
More automation capabilities.Switched From
ResNexusReasons for Switching to Guesty
The mobile app at the time which turned out to be not as described. On the Guesty Mobile app you cannot add a reservation or make changes to a reservation which proved to be difficult and one of the main issues I went with their program. Lots of unkept promises from Guesty.Response from Guesty
Hi Shanyn,
Thank you for reaching out and expressing your concerns. We are devastated to hear about this.
We would love the opportunity to turn things around for you. Please provide us with your email address and we will reach out ASAP to remedy these concerns.
Kindest Regards,
The Gusty Customer Success Team
- Industry: Leisure, Travel & Tourism
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Does not work with VRBO integrations - oversold, under delivered software.
Reviewed on 6/17/2021
The sales agent was a sham. [SENSITIVE CONTENT HIDDEN], their sales agent was knowledgeable but...
The sales agent was a sham. [SENSITIVE CONTENT HIDDEN], their sales agent was knowledgeable but oversold what this software can do with VRBO and existing reservation. Do not believe their software works as well as they describe.
[SENSITIVE CONTENT HIDDEN], the integration specialist was fantastic. But after integration, the rest of the support team could use some work. They don’t know how to solve problems, rather they just pass the issue back on to your other booking channels.
I believe, Guesty is over-priced and immature for integration purposes. It might work if you only use AirBnB, but if that were the case, you don’t need a channel manager software. It might work if you are starting from scratch with multiple channels, but if you are integrating with already existing reservation run, run run away from Guesty.
Pros
The integration with AirBnB is near seamless. But any other channel, be warned, Guesty’s integration software is suspect at best and will likely force several of your pre-paid reservations to to suddenly disappear.
It does sync cross-channel calendars, BUT you have to watch as in our case, reservation just start disappearing.
Cons
Once onboarded you are left to the whims of their support team. One support agent will blame VRBO while VRBO blames Guesty, but in the end, you, the property manager/owner will be the one who gets screwed out of thousands of dollars of reservations that just suddenly disappear. And for our case, the $780.00/month is not worth it.
Alternatives Considered
RezdyReasons for Choosing Guesty
Res Nexus does not do real-time calendar updates, nor does their software actually sync with any channels. They are as bad at writing software as Guesty.Switched From
ResNexusReasons for Switching to Guesty
We believed the sales agent. Fools be us.Response from Guesty
Hi Jonathan,
We are genuinely saddened to hear of your experience with us. We would love to connect with you ASAP to assist in tackling each of your issues one by one.
We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform.
Please provide us with your email and we will get in touch to resolve this matter.
Kindest Regards,
The Guesty Customer Success Team
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Longstanding Relationship with Guesty
Reviewed on 11/4/2022
Guesty is a one-stop shop helping us stay on top of the complexities of running a vacation rental...
Guesty is a one-stop shop helping us stay on top of the complexities of running a vacation rental management business.
Pros
There are so many PMS platforms to choose from, and we have stuck with Guesty over the past four years. Over the years, we have seen the platform evolve as it responds to the rapidly changing vacation rental market. Throughout, we have seen a thoughtful and customer-driven approach. The technology is extremely user-friendly, making navigating easy for our team members in the field. At the same time, it is robust enough to pull complex reports when we need them.Most of all, we cannot say enough about the PEOPLE who work at Guesty. [SENSITIVE CONTENT], our Customer Success Manager leaves no stone unturned to resolve any issues, no matter how complex. She is also our go-to source on industry trends and new developments to look out for. We couldn't be happier.Review collected by and hosted on G2.com.
Cons
Guesty is not the cheapest platform. However, we are well aware that you get what you pay for!
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Guesty handles most all of our organizational needs
Reviewed on 3/2/2021
Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on...
Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on Guesty. Of course, it's not the most cost-effective, but for the price and the capabilities, I believe it is the best. [SENSITIVE CONTENT HIDDEN] and her team have been great to us and we look forward to growing our business with Guesty.
Pros
We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.
Cons
I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.
Reasons for Switching to Guesty
It was overall a better product with more options that actually mattered. The price was a bit higher, but the value and performance is exceptional.Guesty FAQs
Below are some frequently asked questions for Guesty.Q. What type of pricing plans does Guesty offer?
Guesty offers the following pricing plans:
- Starting from: View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.
Q. Who are the typical users of Guesty?
Guesty has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Guesty support?
Guesty supports the following languages:
Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish
Q. Does Guesty support mobile devices?
Guesty supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Guesty integrate with?
Guesty integrates with the following applications:
Beyond, PriceLabs, Properly, Rentals United, Stripe
Q. What level of support does Guesty offer?
Guesty offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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