--- description: Detailed reviews on roommaster based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare roommaster with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: roommaster Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/81/hospitality-property-management/software) > [roommaster](/software/112119/roommaster) # roommaster Canonical: https://www.getapp.ca/software/112119/roommaster Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/112119/roommaster?page=2) > Comprehensive hotel management software featuring robust tools, advanced reporting, and 24/7 award-winning support. > > Verdict: Rated **4.3/5** by 129 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of roommaster • Unified Operations Platform: Eliminate operational silos with integrated PMS, booking engine, channel manager, revenue optimization, guest communication, and payment processing—all working seamlessly together to create operational efficiency • Reduced Administrative Workload: Streamline daily workflows with intuitive interfaces and reduced-click operations, typically reducing administrative burden by 30% while freeing staff to focus on guest experiences • Seamless System Integration: Connect 100+ hospitality technologies through our marketplace, eliminating the "swivel chair" problem and creating unified guest profiles across all touchpoints • Direct Booking Growth: Increase direct reservations 15-30% through customizable booking engines with mobile-first design, upselling opportunities, and commission-free revenue capture • Automated Guest Communication: Build lasting relationships through personalized, automated messaging across the entire guest journey, typically doubling review response rates while increasing repeat bookings • Comprehensive Distribution Management: Connect to 300+ OTAs and GDS platforms with automated inventory synchronization, eliminating overbookings while expanding market reach without manual effort • Intelligent Revenue Optimization: Maximize revenue through rule-based dynamic pricing that automatically adjusts rates based on market conditions, demand patterns, and competitor intelligence • Integrated Payment Solution: Streamline financial operations with hospitality-specific payment processing, including deposit scheduling, pre-authorizations, and automated reconciliation while reducing chargeback losses by 40% • 24/7 Hospitality Support: Access round-the-clock assistance from hospitality technology specialists who understand both software capabilities and real-world hotel operational challenges • Operational Assessment \& Training: Benefit from personalized implementation with operational assessment, role-specific training, and ongoing customer success management to ensure maximum ROI • Future-Ready Architecture: Adapt to emerging technologies through open API architecture and constantly expanding integration marketplace, protecting your technology investment • Comprehensive Reporting \& Analytics: Make data-driven decisions with 270+ built-in reports, customizable dashboards, and real-time business intelligence tailored to each staff member's role • Mobile Guest Experience: Enhance guest satisfaction with optional branded mobile app featuring digital check-in, mobile room keys, service requests, and direct communication capabilities • Brand-Aligned Website Builder: Create high-converting websites with hospitality-specific templates, AI-powered content creation, and seamless booking engine integration for enhanced direct booking conversion • Proven Industry Expertise: Leverage 30+ years of hospitality technology experience with 97% client retention rate, demonstrating long-term partnership commitment and operational success ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 129 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aspire Software Company - **Location**: Edmonton AB, Canada - **Founded**: 1995 ## Commercial Context - **Starting Price**: US$150.00 - **Pricing model**: Other - **Pricing Details**: For more detailed pricing information, please feel free to contact the vendor directly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua and Barbuda, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti and 18 more ## Features - API - Access Controls/Permissions - Accounting Software - Activities Booking - Activity Dashboard - Alerts/Notifications - Availability Indicator - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM Software - Calendar Management - Calendar Sync - Channel Analytics - Channel Management Software - Communications Management - Contact Management Software ## Integrations (8 total) - Amadeus - Hotelitix - QuickBooks Online Advanced - STAAH Channel Manager - Sage 50 Accounting - Seekda - Triptease - Windcave ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.getapp.ca/directory/81/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.ca/directory/81/hospitality-property-management/software) - [Reservations Software](https://www.getapp.ca/directory/83/reservation-online-booking/software) - [Hotel Management Software](https://www.getapp.ca/directory/592/hotel-management/software) - [Hotel Channel Management Software](https://www.getapp.ca/directory/1663/hotel-channel-management/software) - [Channel Management Software](https://www.getapp.ca/directory/738/channel-management/software) ## Alternatives 1. [Hotelogix](https://www.getapp.ca/software/90944/hotelogix) — 4.4/5 (251 reviews) 2. [Stayflexi](https://www.getapp.ca/software/196523/flex-pms) — 4.7/5 (154 reviews) 3. [Cloudbeds](https://www.getapp.ca/software/107317/cloudbeds) — 4.3/5 (337 reviews) 4. [ResNexus](https://www.getapp.ca/software/122499/reservation-nexus) — 4.8/5 (428 reviews) 5. [eZee Absolute](https://www.getapp.ca/software/110741/ezee-absolute) — 4.6/5 (405 reviews) ## Reviews ### "The MOST COMPLET, feaure rich, yet so user-friendly PMS" — 5.0/5 > **Marlon** | *November 12, 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes \& rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over\! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing. Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue\! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS. > > **Cons**: I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints\! > > RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful\! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation\! This system also has a pace booking report which provides booking trends to plan your pricing strategy\! Overall I am so pleased and amazed by RoomMaster and its features\! Would to change it for another\!\! ----- ### "A strong right arm" — 5.0/5 > **Linda** | *July 28, 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I like the ease of use and even after 4 years, learning new features and ways to use the software. > > **Cons**: Learning how the housekeeping function works has been difficult. We have still not mastered that part. > > For our every day reservations Room Master is an essential. We know there is so much more that this software is capable of doing. It is very comprehensive and an effective tool for our business. ----- ### "Innquest was sold - Support went down hill" — 2.0/5 > **peter** | *August 29, 2017* | Hospitality | Recommendation rating: 1.0/10 > > **Pros**: Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze. > > **Cons**: They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis. > > I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill. ----- ### "Roommaster is great for Hotels of all sizes\!" — 5.0/5 > **Heather** | *August 9, 2022* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: I like that is effortless. You can customize just about everything. We have all Maintenance,Housekeeping, Front Desk use roommaster. We have 240 rooms and make many changes to reports, the functionality of guest profiles and history is awesome\! We love the fact we can train new hires in a day or two and they are ready to roll. > > **Cons**: The only issue I have is with the group block functionality, we have use this software since 97 so we have always had this issue with multiple room types and or dates for groups, it can be a bit challenging as we pre book room numbers and actually block rooms, where other properties may not. It's just not as user friendly for us. ----- ### "Expensive customer support and hardware costs. We then had to pay to get our database." — 4.0/5 > **William** | *March 4, 2020* | Hospitality | Recommendation rating: 3.0/10 > > **Pros**: The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed. > > **Cons**: The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance). Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software. > > We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/112119/roommaster?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/112119/roommaster) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data