RepZio

Pros

I would like highlight their customer service. They have a world class customer service, the support team is very supportive and will take care of you as they take care of your business. They are very responsive and tremendously helpful.

The software itself is easy to use if you're a tech savvy, it wouldn't take long before you familiarize yourself with the ins and outs of the software. They have a knowledge base help options that has a detailed guideline on how to perform a certain task or how to make some changes.

The software itself is very sensitive to data. It has perfected the act of detecting any duplicates specially on barcodes. ( which is very crucial for any e-commerce business)

The Software is easy to navigate.

It is really good that the images is automatically attached to the product with the same code, which means you can just drop a bunch of images and the system will locate the product and attach the image for you. This I think is very smart.

Cons

It takes time before some changes to be completely pushed live.

The section with the history of clients that you have granted access to the website is displayed in reverse, meaning Oldest on top and latest at the very end page. So whenever I wanted to check who are the new customers that my team has granted access, I needed to go to the very last page to view this.

Pros

I love the ordering system, love the ability to look up products by name, number or even category. I love the ability to have more than one ship to address for customers. Great customer service - always very helpful and quick to get my problem fixed if anything comes up. Excellent for many users at once. Love the ability to take orders even when not online. Very happy that we are able to customize features as needed.

Cons

Very frustrated with the fact that sometimes when I correct ship to addresses I am not able to search and locate the customer in ship to fields anymore. Need to be able to delete ship to addresses when there are more than one. Having some trouble with users not being able to locate customers when we know they exist or orders disappearing from ipads after they have been entered but not yet submitted.

Pros

Pricing options and when customers are listed it works well. Being able to change the ship to address is helpful. The reports have also helped. Being able to down past orders is helpful especially with a new device

Cons

Customers from other areas appear in my base sometimes as many as 4 times for the same account and active accounts are not listed.

Pros

The ability to easily select products, manipulate pricing and send to customer. The pdf builder is an extremely useful new feature allowing the user to build a presentation of items to utilize for a sales call.

Cons

I'd like software to evolve to encompass lead tracking and other crm capability. The entire sales team spends lots of time on the app, but still has to leave it track customer orders or check on a freight program.

Pros

Easy to use. Flexible. Great for presentations and quotes. The program allows one to display all products within a specific category which you can then drill down into individual items based upon a client's interest. See pricing, availability and specs instantly.

Cons

Images could be a bit larger and higher resolution when orders or quotes are emailed. When emailing quotes, a workaround is to send the quote to myself then I can enlarge them so the client can see a clearer image when I forward.