Workshop Software
Workshop Software
About Workshop Software
Workshop Software provides a platform for complete workshop, garage or auto shop management. With Workshop Software, users can manage all the front end workflow of their workshop including booking, job management, quotes, invoices, inspections, and much more, and access complete vehicle history and data.
Workshop Software includes service reminders, stock control, customer and supplier management, business reports, plus much more, as well as direct integration with all the major accounting packages including Quickbooks Online and Xero.
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- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use, dynamic and supportive
Reviewed on 2018-01-15
Pros
Workshop software is a great one stop auto shop solution. The program is dynamic and always evolving to make workshop application easier and the daily operations smoother. We tried four systems for one month and 2 years ago choose workshop software. Whilst we don't utilize all features the systems we do are reliable and work faultlessly.
Evolving - new features and benefits always getting implemented. Workshop software have improved all areas we have ever had concern with, within one phone call.
Support - the support team are excellent and efficient
Value - the annual fee is minuscule in comparison with other POS systems and the service and product are outstanding.
I am a very happy workshop software user and would recommend to any mechanical workshop
Cons
From time to time the system can run very slowly, namely Friday afternoon between 5 - 6pm when we are at our busiest. It is from workshop software end as all other systems we use run at normal speed.
Otherwise no fault in system.
Response from Workshop Software
Thanks Alexander, appreciate your feedback.
Great to hear that Workshop Software is providing awesome value, and we agree it's a great one stop auto shop solution!
We will continue to deliver even more exciting updates and enhancements in the future and it's great to hear that you've seen value in the updates we've delivered so far.
I wish you every success in your business and with Workshop Software.
James Mitchell
CEO Workshop Software.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very good program, love the constant updates that are relevant to what the customers want.
Reviewed on 2018-01-17
Pros
1/ very relevant updates
2/ easy to use
3/ friendly help staff
4/ company listens to the customers wants and updates as needed.
5/ price doesnt change
-can access info anywhere in world(i wish reporting was better with that though)
Cons
1/ reporting features are not good enough(needs to be specific)
2/ inspections should be printed on to one sheet, not multiple sheets.
3/ workshop software servers seem to slow down everyday around 3-5pm
4/ have to constantly clear chrome history when program has problems
5/ cant search for specific customer/ report info.
6/ if internet goes down, no way to use system from desktop
7/ cant customize jobsheets and invoices to suit our own systems, so they almost cant be used efficiently in our workshop.
8/ needs more integrations for nz based parts suppliers.(BNT, PARTMASTER) (repco not a trade orientated store in nz).
Response from Workshop Software
Hi Raniera,
Thank you for your feedback, appreciate you taking the time to provide this review.
Good to hear that the system is easy to use and that the support team are looking after you.
As for the reporting, might be good to get some specific info on that, as there are many reports in the system. Also, finding a specific customer? Not sure about that, as you can search for a customer top search bar that includes name, phone etc.
Again, thanks for the feedback, appreciate it. All the best for your future success.
James Mitchell
CEO Workshop Software
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
It has the bones of a great program, but very slow at bringing in simple features that would...
Reviewed on 2018-01-16
Pros
The program has the potential to be a great cost effective program for small businesses. The vehicle tracking is good, and the recent introduction of email log is good too.
Cons
There are some features that if added would make Workshop Software a great grogram for small businesses. It still is a bit clunky for a program that has been around for a while. The ability to customise Invoices and to edit processed invoices would make life so much easier for our business. Also if the App was abled to be used for booking parts in and out instead of only timesheets, would make business a lot more steamline and stop profit slipping throught the cracks. Also if it had the ability to update prices of parts from recent purchases would be good too.
Response from Workshop Software
Hello Annita,
Thank you for your feedback, appreciate you taking the time to provide feedback.
Your suggestion around closed invoices is a security issue. We want to be sure that users can't change a closed invoice and then potentially open you up for fraud.
You can keep the invoice open and only process it once you know it's right, and if you have to re-issue an invoice, you can simply copy, credit, and then re-issue a new invoice which takes just a few seconds to do.
For booking in parts via the app, you can effectively do this by running Workshop Software in a browser via a large phone (e.g. iPhone Plus) or a tablet (e..g iPad).
In relation to update the price of parts, you can do this from the supplier invoice.
I hope these items help. If you've got any further questions, feel free to contact the support team.
Best regards,
James Mitchell
CEO Workshop Software
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Time-saving and flexible
Reviewed on 2019-05-13
Although we are only five months into our subscription, Workshop Software has already saved us a...
Although we are only five months into our subscription, Workshop Software has already saved us a lot of time when it comes to stock entry and customer management. We haven't yet utilised the full extent of program, but are looking forward to finding even more benefits. It's also encouraging to deal with a company which actually listens and takes feedback on board; it's definitely appreciated.
Pros
So much easier to use than our old system! The main search function is helpful, and it's great to be able to record multiple vehicles (or, in our case, bicycles) under individual customers. Being able to email invoices and job notes directly to customers is a huge bonus, too. There have also been several updates and upgrades since we first started using the program, which have been great; WS seem to be consistently striving to improve the platform.
Cons
We have had some set-up difficulties (our issues with Xero still aren't resolved), and some of our support tickets have taken a while to be solved. (Others have been quickly attended to, though; it's usually related to the complexity of each issue.)
The online manual is also a bit limited; for example, it will tell you how to access a report but not how to fully interpret it. That being said, the support staff have always been friendly to deal with, and seem to be doing their best to help us.
On the wish-list front, it would be great to be able to export reports such as follow-ups to Excel as you can't do much with a PDF, and we also need a way to print out barcode labels for our retail shopfront. Hopefully these improvements will be rolled out at some point! We remain optimistic.
Response from Workshop Software
Hello Lia,
Thanks for your feedback and taking the time to provide some detailed info, it really does help.
Great to hear that it's so much easier than before, and we will take on board your enhancement feedback.
Thanks again,
James Mitchell
CEO Workshop Software.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Generally pretty good overall
Reviewed on 2018-01-16
A better billing and job tracking system
A better billing and job tracking system
Pros
The look ups and ease of use. Registration lookups. The product entry database is good too especially now it has been modified to include GST
Cons
The save feature where you loose data sometimes if saved in the wrong order. The print feature which seems to use a 3rd part application to print from. Sometimes I have to save the print file first. And lastly having to scroll to the bottom to save and having to scroll to the midsection to print Dont seen to be able to bulk enter products.
Response from Workshop Software
Hi Pat
Thanks very much for your feedback, it really does help.
Glad your finding easy to search. Not sure what you're referring to in regard to GST as the system has always been able to include GST (maybe you changed the system setting that includes GST in the price. That's been in the system since inception).
I note that you gave one star for Support. We pride ourselves on support and I trust you will have an improved view in the future. I looked at your log, and can see only one support request back in May 2017.
You may also want to contact the support team about losing data and printing. There is no known issue with data. If you login to another device with the same user name, it will log the original user out, maybe that's what you're seeing.
Thanks again, appreciate the feedback, it really does help us to ensure we are providing the best product and service possible.
All the best.
James Mitchell
CEO Workshop Software
Workshop Software FAQs
Below are some frequently asked questions for Workshop Software.Q. What type of pricing plans does Workshop Software offer?
Workshop Software offers the following pricing plans:
- Starting from: A$119.00/month
- Pricing model: Subscription
- Free Trial: Available
Silver - $99/month on yearly basis and $119/month on monthly basis Gold -$119/month on yearly basis and $149/month on monthly basis Platinum -$199/month on yearly basis and $249/month on monthly basis
Q. Who are the typical users of Workshop Software?
Workshop Software has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Workshop Software support?
Workshop Software supports the following languages:
English, Spanish
Q. Does Workshop Software support mobile devices?
Workshop Software supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Workshop Software integrate with?
Workshop Software integrates with the following applications:
MYOB Business, Mailchimp, NAPA TRACS, PartsTech, Podium, ProDemand, QuickBooks Online, QuickBooks Online Advanced, RELAY, Sage One, TireConnect, Xero
Q. What level of support does Workshop Software offer?
Workshop Software offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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