RecDesk

4.6 (92)
Write a Review!
Cloud-based recreation management software

About RecDesk

RecDesk is a cloud-based recreation management platform designed to simplify the way recreation organizations and nonprofits in the US and Canada manage their operations. The software includes tools for managing facility schedules, programs and activities, memberships, leagues, billing and invoicing, email marketing, reporting, and more.

RecDesk’s form builder allows users to create custom paperless forms, including enrollment forms, health assessments, and liability waivers, which can be completed online by customers. With the drag-and-drop editor, users can add a range of elements to forms, and forms can be integrated into activity, program, or membership sign-up workflows. Through the RecDesk community portal, customers can register for programs, reserve facilities, make payments, and view activity and payment histories online. Payments can be processed through Stripe, Authorize.net, and PayPal Payments Pro, and RecDesk can be integrated with a range of accounting systems to manage activity and journal entries.

With RecDesk, users can manage a range of activities and programs, with the ability to set minimum and maximum enrollment levels, enrollment start and end dates, and multiple fees and fee types, create recurring schedules, record program attendance, capture expenses, manage and export rosters, and more. Online facility reservations can also be offered, allowing the customers to browse available dates through the community portal, and reserve specific dates and times. The master calendar gives users an overview of all facility reservations, whether initiated internally or by members, and any scheduled programs or activities. Each facility also has an individual usage calendar, and users can switch between daily, weekly, and monthly calendar views.


Key benefits of RecDesk

  • The RecDesk Master Calendar gives users an overview of all programs, member-initiated facility reservations, and general facility reservations in daily, weekly, or monthly views, with users also able to access usage calendars for individual facilities.

  • Users can manage programs and activities with tools for defining multiple fee types, managing rosters, setting minimum and maximum enrollment levels, taking attendance, capturing expenses, emailing participants, and more.

  • Billing and invoicing can be managed, with the ability to create flexible payment plans, store card details for automated payments, set up automated emails for online payment reminders, and merge invoices.

  • Online reservations can be offered for selected facilities, allowing the public to browse availability through the community portal and add specific times and dates to their cart.

  • Fixed duration and open-ended memberships can be offered to customers, with manual and automated renewals, facility check-in based on membership status, and flexible fee structures allowing for both individual and family or group memberships.

  • Images

    RecDesk Software - RecDesk can be accessed through any device
    RecDesk Software - The Master Calendar gives users an overview of all reservations and programs
    RecDesk Software - Fixed-term and open-ended memberships can be set up for individuals and families or groups
    View 4 more
    RecDesk video
    RecDesk Software - RecDesk can be accessed through any device
    RecDesk Software - The Master Calendar gives users an overview of all reservations and programs
    RecDesk Software - Fixed-term and open-ended memberships can be set up for individuals and families or groups

    Not sure about RecDesk? Compare with a popular alternative

    RecDesk

    4.6 (92)
    VS.
    Most reviewed

    Starting Price

    US$2,950.00
    year
    US$129.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    75
    65

    Integrations

    2
    5

    Ease of Use

    4.6 (92)
    4.1 (197)

    Value for Money

    4.7 (92)
    4.1 (197)

    Customer Service

    4.8 (92)
    4.0 (197)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    SportsEngine

    4.3
    #1 Alternative to RecDesk
    SportsEngine is a management platform for sport league and team operations, offering website building tools, scheduling,...

    EZFacility

    4.4
    #2 Alternative to RecDesk
    Manage members, packages, POS, payroll, and financials. Provide members with online registration, scheduling, and bill...

    Sportsman Web

    4.2
    #3 Alternative to RecDesk
    Integrated Parks and Recreation Software to Help You Serve Your Communities. Now available on a cloud-based web app.

    SmartRec

    4.4
    #4 Alternative to RecDesk
    SmartRec by Amilia is an all-in-one recreation management solution. Manage and grow your community with software for...

    Reviews

    Overall rating

    4.6 /5
    (92)
    Value for Money
    4.7/5
    Features
    4.3/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.8/5

    Already have RecDesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 92
    Jaime
    Overall rating
    • Industry: Recreational Facilities & Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    West Hartford

    Reviewed on 2022-05-10

    Overall, its a great system for registrations and scheduling. The customers find it very easy to...

    Overall, its a great system for registrations and scheduling. The customers find it very easy to use.

    Pros

    This software is by far the easiest software for new staff to learn quickly. With so many part timers, and a high level of seasonal and part time turnover, its important that the basic functions be easy to learn and figure out. Its the most intuitive software to use on an admin level, and our customers also find it to be easy to figure out. The basics are basic enough for new staff to figure out.

    Cons

    Once you become proficent in the basics, the more advanced functions are convoluted and could be cleaner.
    We dislike the Export to Excel, would prefer a report that generates a PDF. In the export, it creates a list and you have to remove categories in excel, instead of being able to toggle the desired categories in the system before generating the report.
    When data entering programs, we would like a report to confirm what was inputted instead of having to go through each tab individually.
    When creating programs, its frustrating to have to keep saving on every tab and also every individual date that it added.
    We want to do payment plans but it doesn't let you mass enroll into a payment plan, you have to individually set it up for each registration.
    Once parents put in their own emergency forms, they cannot go back in and update the information without registering for another program.

    Alternatives Considered

    MyRec.com and CivicRec

    Reasons for Choosing RecDesk

    RecTrac was very confusing and not web based.

    Switched From

    RecTrac

    Reasons for Switching to RecDesk

    price, customer service, RecDesk's willingness to hear us and meet our requests. It didn't feel like we had to fit their system, but more like they wanted to hear us and fit what we needed.
    Kristie
    Overall rating
    • Industry: Recreational Facilities & Services
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Easy yet Precise!

    Reviewed on 2023-05-25

    Phenomenal! Thank you for the kindness and the fabulous product!

    Phenomenal! Thank you for the kindness and the fabulous product!

    Pros

    Easy, Easy, Easy! Everything is easy once set up it established. Learning the system is literally a breeze. I love the 'Resources' (how-to lookup) tab which is always visible when using RecDesk. Customer Service is AMAZING! Everyone is super friendly and everyone is willing to share all their knowledge.

    Cons

    Setting up Bulk Email Campaigns is easy; however, you have to enter a different 'campaign' every time you'd like to send an email. You can schedule ahead, but, I do hope a 'copy' function is added in this module to easily re-announce the programs (i.e.: registration ends soon, registration ends tomorrow, etc.).

    Alternatives Considered

    MyRec.com and CivicRec

    Reasons for Choosing RecDesk

    Previous administration was not pleased with the functionality. I never delved into SportsEngine so I can't say for sure the downfalls.

    Switched From

    SportsEngine

    Reasons for Switching to RecDesk

    Ease in navigating and manipulating the product/modules; everything is 'at-a-glance' and the short-cuts built in to each page is a fabulous toggling tool!
    Courtney
    Overall rating
    • Industry: Civic & Social Organization
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Recdesk Review

    Reviewed on 2023-10-30

    We are a City and use recdesk city wide. I like the ease of use for the program.

    We are a City and use recdesk city wide. I like the ease of use for the program.

    Pros

    The extensive database. The ease of member registrations.

    Cons

    Not having the ability to use memberships and Point of sale together.

    Shellie
    Overall rating
    • Industry: Government Administration
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Rec Desk helped us track facility usage and improve our recreation programs!

    Reviewed on 2024-01-24

    Rec Desk has allowed us to track our financial impact of our recreation programs more accurately...

    Rec Desk has allowed us to track our financial impact of our recreation programs more accurately and honestly. We believe our recreation program has grown drastically because we now have online registration. We have even been able to add an adult pickleball league because Rec Desk makes it so easy to register and communicate with participants and coaches!

    Pros

    We can now allow online sign up for programs and accept credit/debit card payments! We love the built-in POS service for our concessions. It also allows us to track the usage of our facilities much better than the membership database software that we had previously. We have also been able to transition to online reservations for all of our rental facilities, which saves so much time and paperwork and eliminates human error as well as the amount of cash changing hands.

    Cons

    It does not allow for us to check member in and out when using our facilities. It would be nice to be able to track how long people are staying, but it definitely is not high on our priority list.
    It would also be nice to be able to edit a series of classes more easily. I recently had to delete an entire class (that takes place 6 times a week) and re-enter it just to change one thing I had done incorrectly.

    My biggest "complaint" is that we cannot use all of the Rec Desk features for our pickleball league. We can use it for registration and to set up the initial bracket, but beyond that, it will not work for pickleball because of how you score the players. They play doubles, but their scores are individual. I don't know if there is a way to fix this. It is a rather unique sport in terms of scoring and bracketing.

    I wish we could DELETE members rather than ARCHIVE them. Because we can register people on site (at our Rec Center) and people can also register online (when they register for a league/program) we have had several duplicate members created. It would be nice to be able to eliminate all of those archived members at some point. I imagine it is adding to the data that we pay for annually and it is taking up space on your server.

    Response from RecDesk

    Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! Please contact our support team with your suggestions for enhancements.

    Jp
    Overall rating
    • Industry: Government Administration
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    RecDesk has changed our department for the better.

    Reviewed on 2023-02-06

    Excellent! Customer service is great and the accessibility to the product from any device is...

    Excellent! Customer service is great and the accessibility to the product from any device is critical.

    Pros

    The flex calendar, online payments and independent member creation have reduced the number of calls, emails and other questions we get on a daily basis. It has made it so much simpler for our customers to sign up for our programs or rent our facilities.

    Cons

    Only issue we've had is the lack of a practice scheduler. Also we'd like a little more detailed game scheduling system.

    Alternatives Considered

    RecTrac and CivicRec

    Reasons for Choosing RecDesk

    The product had become outdated.

    Reasons for Switching to RecDesk

    The price, the reviews and the customer service from the sales team.
    Showing 5 reviews of 92 Read all reviews

    RecDesk FAQs

    Below are some frequently asked questions for RecDesk.

    RecDesk offers the following pricing plans:

    • Starting from: US$2,950.00/year
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    RecDesk has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    RecDesk supports the following languages:

    English

    RecDesk supports the following devices:

    RecDesk integrates with the following applications:

    Kisi, Sparxo

    RecDesk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for RecDesk.