--- description: Detailed reviews on OroCRM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare OroCRM with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: OroCRM Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [OroCRM](/software/111771/orocrm) # OroCRM Canonical: https://www.getapp.ca/software/111771/orocrm Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/111771/orocrm?page=2) > OroCRM is an open-source customer relationship management (CRM) solution which offers customer interaction data capture, marketing tools, dashboards, and more > > Verdict: Rated **4.9/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of OroCRM All customer interactions can be captured, such as email responses, product views, and support tickets, with tracking across multiple touchpoints, including B2B and B2C online stores, POS systems, email campaigns, and social channels. Users can manage contacts, accounts, leads, and opportunities with OroCRM, with automatic sync of customer profiles and merging of accounts. Recency, frequency, and monetary (RFM) analysis allows users to quantitatively identify top customers based on their spend, purchase frequency, and most recent purchase, which can be used to segment marketing campaigns. Configurable dashboards allow users to track sales and marketing performance KPIs, including opportunity close rates, email marketing conversions, and more. With the reporting engine, users can generate reports to track conversion rates, sales force pipelines, website revenues, and other business insights. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 9 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Oro - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$116.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: The Enterprise Edition is aimed at medium-sized and large organizations, and is available on-premise or in the cloud. The Community Edition can be downloaded for free by small organizations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: Dutch, English, French, German, Italian, Russian - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - API - Activity Dashboard - Contact Management Software - Customizable Reports - Document Storage - Email Management Software - Email Marketing Software - Forecasting - Interaction Tracking - Lead Management Software - Marketing Automation Software - Mobile Access - Quotes/Estimates - Referral Tracking - Reporting/Analytics - Sales Pipeline Management - Segmentation - Task Management Software - Territory Management - Third-Party Integrations ## Integrations (11 total) - Adobe Commerce - Business Hangouts - Datadog - Dotdigital - Mailchimp - OpenCart - Operations Hub - OroCommerce - PrestaShop - WooCommerce - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [CRM Software](https://www.getapp.ca/directory/230/crm/software) ## Alternatives 1. [monday.com](https://www.getapp.ca/software/91734/monday-com) — 4.6/5 (5726 reviews) 2. [HubSpot CRM](https://www.getapp.ca/software/102533/hubspot-crm) — 4.5/5 (4451 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Gold-Vision CRM](https://www.getapp.ca/software/106505/gold-vision-crm) — 4.6/5 (131 reviews) 5. [EngageBay CRM](https://www.getapp.ca/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "Oro gives amazing B2B flexibility" — 5.0/5 > **Paul** | *December 21, 2017* | Internet | Recommendation rating: 10.0/10 > > **Pros**: The integration of CRM and eCommerce functionality cannot be overestimated. We also like the ability to adapt not only content, but, workflows to segments and groups of users. Having multiple checkout processes depending on whether the user is a dealer, a large distribution partner, or just an occasional buyer are fantastic. > > **Cons**: We had to customize some of the features including the Case Management system (think Zendesk functionality) to use them on the eCommerce front end. ----- ### "We are users and resellers of the product. We just find it ok for our needs" — 5.0/5 > **Verified Reviewer** | *December 21, 2017* > > **Pros**: It is easy to use and customize. End user experience is great. Its multichannel capabilities are a must for today's business. > > **Cons**: Lack of complete Italian localization. It is not a problem for us, but some our customers are not english speakers. ----- ### "A good fit for companies with both B2B sales teams and B2B eCommerce" — 4.0/5 > **Verified Reviewer** | *August 1, 2018* | Internet | Recommendation rating: 6.0/10 > > **Pros**: oroCRM offers the best user experience and the best interface for sales teams who use the direct channel and the online channel to get rewarded for their closed sales. To flip statistics and customer data from one to another channel is so easy as click on a button. There is no need to implement an eCommerce portal or a CRM standalone solution because OROCRM has an extended solution called oroCommerce and you can cover both areas with that extension. > > **Cons**: Maybe it is a bit late for them in market timing, as the landscape is full of CRM solutions and B2B eCommerce solutions well proven and already extended in big and mid sized companies. ----- ### "We converted from another CRM system to ORO recently. Could not be happier with the results." — 5.0/5 > **Verified Reviewer** | *January 23, 2018* | Recommendation rating: 10.0/10 > > **Pros**: The open source nature of ORO allowed us to completely customize a tool that met our needs. The team at ORO is top notch. Quality development, timely and great communication. ORO is much more cost effective than what we were using \& other tools we explored > > Better lead management, lower costs, improved time efficiency ----- ### "OroCRM increases the efficiency of sales channels" — 5.0/5 > **Onur** | *May 19, 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: OroCRM includes high quality features that are quite useful for increasing the revenue of each individual sales channel. > > **Cons**: That will be so much useful if OroCRM could provide more flexible options for each sales channel. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/111771/orocrm?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/111771/orocrm) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data