About Fullbay

Fullbay is a software solution designed to support and manage the business of heavy duty, busy automobile (truck) repair shops and diesel repair shops. Cloud-based with centralized online access from any web-enabled device, the system promises to allow managers, techs and customers to engage with the operations within and outside the shop premises. From a custom branded portal, clients can administer their own information, submit repair requests, view maintenance histories, approve any work and indeed settle invoice payments. Those invoices can be raised accurately with every part accounted for, and both emailed to the customer and sent to QuickBooks Online within clicks.

Customers and staff can also enjoy greater transparency on the work carried out on their units, with Fullbay designed to reflect an "electronic medical record" (EMR) for truck repair. Detailed service histories can be recorded, viewed and queried by components, system, specific parts or servicing dates. Real time statistical reporting features also provide metrics and insights into performance efficiency, while the online deployment allows Fullbay to connect and share its information with other associated cloud apps.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Fullbay

  • Fullbay is a diesel (truck) repair shop management solution that has been designed specifically to cater for heavy duty operations, offering centralized cloud-based access from any web-enabled device.
  • A public-facing web portal allows customers to submit personally worded repair requests, while being able to manage units, make service requests, check maintenance histories, submit approvals and pay off outstanding invoices.
  • Connectivity with QuickBooks Online sends raised invoices straight into the app while emailing a copy direct to the customer to speed up the payment process.
  • Real time statistics provide up-to-date feedback on shop performance and tech efficiency, utilizing metric-based reporting to maximize service throughput.
  • Fullbay promises to act like an "electronic medical record" for truck vehicles, promoting the logging and querying of full service histories that can be searched by service date, components, parts etc.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, New Zealand, United States

    Supported Languages

    English

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Images

    Fullbay Software - Fullbay revenue report
    Fullbay Software - Fullbay invoice
    Fullbay Software - Fullbay quote
    Fullbay Software - Hosted and deployed within the cloud, Fullbay is accessible on any internet-enabled device including mobile, tablet, desktop or laptop
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    Fullbay video
    Fullbay video
    Fullbay video
    Fullbay Software - Fullbay revenue report
    Fullbay Software - Fullbay invoice
    Fullbay Software - Fullbay quote
    Fullbay Software - Hosted and deployed within the cloud, Fullbay is accessible on any internet-enabled device including mobile, tablet, desktop or laptop

    Features

    Total features of Fullbay: 53

    • Accounting Integration
    • Accounting Software
    • Alerts/Notifications
    • Appointment Scheduling Software
    • Asset Tracking Software
    • Barcoding/RFID
    • Billing & Invoicing
    • Components Tracking
    • Contact Database
    • Cost Tracking
    • Customer Database
    • Customer History
    • Employee Scheduling Software
    • Equipment Tracking
    • Estimating
    • For Mechanical Equipment
    • Inspection Management
    • Inventory Control Software
    • Inventory Management Software
    • Invoice Management
    • Invoice Processing
    • Job Management
    • Labor Cost Reporting
    • Labor Rates
    • Maintenance Management Software
    • Maintenance Scheduling
    • Mileage Tracking
    • Mobile Access
    • Parts Management
    • Payroll Management
    • Point of Sale (POS)
    • Preventive Maintenance Software
    • Purchase Order Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Reporting
    • Repair Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Safety Management Software
    • Scheduling Software
    • Service History
    • Technician Management
    • Third Party Integrations
    • Transaction History
    • VIN Decoder
    • VIN Lookup
    • Vehicle Information
    • Vehicle Management
    • Vehicle Tracking
    • Work Order Creation
    • Work Order Management

    Alternatives

    NAPA TRACS

    4.2
    #0 Alternative to Fullbay
    Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to...

    Cetaris

    4.6
    #1 Alternative to Fullbay
    Cetaris is a maintenance management software designed to help businesses handle inventories, fleets, and vendor...

    EMDESK Platform

    4.5
    #2 Alternative to Fullbay
    EMDESK is an all-in-one project and financial management platform designed to streamline team work in multiple...

    Real-Time Labor Guide

    4.3
    #3 Alternative to Fullbay
    Real-time Labor Guide is an auto repair software designed to help businesses calculate labor costs and create job...

    Reviews

    Overall rating

    4.7 /5
    (87)
    Value for Money
    4.7/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.8/5

    Already have Fullbay?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 87
    Troy
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Game Changer

    Reviewed on 7/30/2019

    From the very first day Fullbay was very much interested in our success as a business and with the...

    From the very first day Fullbay was very much interested in our success as a business and with the use of their software. Fullbay has always been extremely professional and prompt with our questions or needs. This partnership with them has helped push us to ever higher levels of service and excellence. I strongly believe we owe a lot of our growth to Fullbay. It frees us up to manage and service our fleet customers. From start to finish we are better, faster, and more accurate than we were before Fullbay.

    Pros

    Ease of use, portability, and professional appearance towards customers. So easy to train new users and I can work from anywhere I need to. Our customers love the way their invoices look and their access to their portal 24/7.

    Cons

    I really have nothing that I do not like about Fullbay. We often perceive problems, but those are sorted out quickly by our support team. There are very frequent updates and changes that continually improve and polish the software.

    Response from Fullbay

    Hello Troy. We appreciate this review and for giving us 5 stars in every area! We are happy to hear that training is going so well for you, and that your customers love the customer portal! We hope that helps keep customers returning to TDI. We will keep the updates coming, and we welcome you to keep the suggestions coming too! We will continue to earn your business. And, we will always be interested in your success! Have a great day, Troy!

    Alexis
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Software is always improving

    Reviewed on 7/29/2019

    Overall, what Fullbay does better than anything is improve communications. If one team member...

    Overall, what Fullbay does better than anything is improve communications. If one team member steps out for lunch, has to leave suddenly, is on a long call, etc., everyone knows what the customer has approved, where parts are coming from, and what has been done. Sending quote requests to vendors has greatly decreased the amount of incorrect parts we receive and vendors are given the quoted prices when the PO is sent so there are less price corrections needed.

    Pros

    Fullbay has been evolving since the day we started with it. It is not perfect, but it is great to know that if I see a problem and report it, it will eventually be corrected.

    Cons

    Since the software is so complex and customizable, improvements sometimes take a while to get done.

    Response from Fullbay

    Thank you, Alexis for writing this review. The continuous improvement of Fullbay is important to us so we are glad to see that you are seeing results when you report a problem. We love how Fullbay improves communication at Truck Repair & Equipment Co., Inc. That is awesome!
    We definitely understand that improvements can take some time to get done. We do love the feedback, so keep it coming. We hope to continue to work to earn your business. Thank you!

    mike
    Overall rating
    • Industry: Automotive
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 3.0 /10

    things change to often

    Reviewed on 4/13/2022

    Pros

    when everything is working it is fine but it seems to freeze up often

    Cons

    system changes to often on different ways to do things

    JACOB
    Overall rating
    • Industry: Industrial Automation
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    VERY HAPPY

    Reviewed on 7/31/2019

    FULLBAY IS CONSTANTLY IMPROVING THE PROGRAM, HAS A GREAT SUPPORT STAFF. ONE OF OUR PREVIOUS...

    FULLBAY IS CONSTANTLY IMPROVING THE PROGRAM, HAS A GREAT SUPPORT STAFF. ONE OF OUR PREVIOUS EMPLOYEES EVEN WENT TO WORK FOR THEM ON THERE HELP DESK.

    Pros

    FULL BAY HAS HELP US WITH JOB ORGANIZATION, SHOP FLOW, AND EFFICACY .

    Cons

    THERE NEEDS TO BE A BETTER WAY TO PRIORITIZE JOBS.

    Alternatives Considered

    AutoShop

    Reasons for Switching to Fullbay

    MUCH BETTER TRACKING SYSTEM AND BETTER STORAGE SPACE. BETTER INVENTORY RECALL. PRICE.

    Response from Fullbay

    Jacob, we are glad to know that you are very happy with Fullbay and that Wheeler Truck Service has improved organization, flow and efficiency by using the software. That is fantastic to hear! Thank you for recognizing our support staff too, they are great. We will let our development team know about your request for a better way to prioritize jobs. Have a wonderful day.

    Samuel
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Software that will get your company organized

    Reviewed on 8/26/2019

    Fullbay has allowed our shop to operate in a more organized, accountable fashion. We don't need to...

    Fullbay has allowed our shop to operate in a more organized, accountable fashion. We don't need to dig through physical papers to find a customer phone number, a bill, or an old service order. It lets our technicians work in the field and accurately record their work, time, and parts. We have become a favorite among our customers as well simply because of the organized, itemized invoices that are generated from the data you enter as you work through a job.

    Pros

    Fullbay works well for inventory keeping, handling and recording bills, generating invoices for customers, and generally building a custom database for your company. I joined stepped into using Fullbay after the company had been using it as a main system for around two years and was immediatly impressed by how large the database of customer info, units, and vendor info was. Because everything you put into the system gets remembered and organized, it becomes easy to run a search for a customer, trailer, truck, bill, or vendor and find the information you need.

    Cons

    The interface can be a little dry at first, lots of different menus, but they all hold some necessary function. Also you are dependent on internet connection. While this works well when you have access to an internet connection all the time and the cloud functionality is very useful for tracking everything in real time, if you don't have a fast or reliable connection you could be refreshing the browser app multiple times to get it to load. A standalone phone app that could run offline and sync whenever reconnected would likely fix this issue.

    Response from Fullbay

    Samuel,
    Thank you for taking the time to post this review. It is great that Integrity Fleet Services is using Fullbay to store your customer's information. Fullbay will definitely keep your shop organized!
    We agree, lack of internet can cause frustration.

    Showing 5 reviews of 87 Read all reviews

    Fullbay FAQs

    Below are some frequently asked questions for Fullbay.

    Fullbay offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Fullbay directly for pricing information.

    Fullbay has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Fullbay supports the following languages:

    English

    Fullbay supports the following devices:

    Fullbay integrates with the following applications:

    QuickBooks

    Fullbay offers the following support options:

    Email/Help Desk, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Fullbay.