About Fullbay
Fullbay is a software solution designed to support and manage the business of heavy duty, busy automobile (truck) repair shops and diesel repair shops. Cloud-based with centralized online access from any web-enabled device, the system promises to allow managers, techs and customers to engage with the operations within and outside the shop premises. From a custom branded portal, clients can administer their own information, submit repair requests, view maintenance histories, approve any work and indeed settle invoice payments. Those invoices can be raised accurately with every part accounted for, and both emailed to the customer and sent to QuickBooks Online within clicks.
Customers and staff can also enjoy greater transparency on the work carried out on their units, with Fullbay designed to reflect an "electronic medical record" (EMR) for truck repair. Detailed service histories can be recorded, viewed and queried by components, system, specific parts or servicing dates. Real time statistical reporting features also provide metrics and insights into performance efficiency, while the online deployment allows Fullbay to connect and share its information with other associated cloud apps.
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Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Software that will get your company organized
Reviewed on 2019-08-26
Fullbay has allowed our shop to operate in a more organized, accountable fashion. We don't need to...
Fullbay has allowed our shop to operate in a more organized, accountable fashion. We don't need to dig through physical papers to find a customer phone number, a bill, or an old service order. It lets our technicians work in the field and accurately record their work, time, and parts. We have become a favorite among our customers as well simply because of the organized, itemized invoices that are generated from the data you enter as you work through a job.
Pros
Fullbay works well for inventory keeping, handling and recording bills, generating invoices for customers, and generally building a custom database for your company. I joined stepped into using Fullbay after the company had been using it as a main system for around two years and was immediatly impressed by how large the database of customer info, units, and vendor info was. Because everything you put into the system gets remembered and organized, it becomes easy to run a search for a customer, trailer, truck, bill, or vendor and find the information you need.
Cons
The interface can be a little dry at first, lots of different menus, but they all hold some necessary function. Also you are dependent on internet connection. While this works well when you have access to an internet connection all the time and the cloud functionality is very useful for tracking everything in real time, if you don't have a fast or reliable connection you could be refreshing the browser app multiple times to get it to load. A standalone phone app that could run offline and sync whenever reconnected would likely fix this issue.
Response from Fullbay
Samuel,
Thank you for taking the time to post this review. It is great that Integrity Fleet Services is using Fullbay to store your customer's information. Fullbay will definitely keep your shop organized!
We agree, lack of internet can cause frustration.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Software is always improving
Reviewed on 2019-07-29
Overall, what Fullbay does better than anything is improve communications. If one team member...
Overall, what Fullbay does better than anything is improve communications. If one team member steps out for lunch, has to leave suddenly, is on a long call, etc., everyone knows what the customer has approved, where parts are coming from, and what has been done. Sending quote requests to vendors has greatly decreased the amount of incorrect parts we receive and vendors are given the quoted prices when the PO is sent so there are less price corrections needed.
Pros
Fullbay has been evolving since the day we started with it. It is not perfect, but it is great to know that if I see a problem and report it, it will eventually be corrected.
Cons
Since the software is so complex and customizable, improvements sometimes take a while to get done.
Response from Fullbay
Thank you, Alexis for writing this review. The continuous improvement of Fullbay is important to us so we are glad to see that you are seeing results when you report a problem. We love how Fullbay improves communication at Truck Repair & Equipment Co., Inc. That is awesome!
We definitely understand that improvements can take some time to get done. We do love the feedback, so keep it coming. We hope to continue to work to earn your business. Thank you!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
things change to often
Reviewed on 2022-04-13
Pros
when everything is working it is fine but it seems to freeze up often
Cons
system changes to often on different ways to do things
- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
VERY HAPPY
Reviewed on 2019-07-31
FULLBAY IS CONSTANTLY IMPROVING THE PROGRAM, HAS A GREAT SUPPORT STAFF. ONE OF OUR PREVIOUS...
FULLBAY IS CONSTANTLY IMPROVING THE PROGRAM, HAS A GREAT SUPPORT STAFF. ONE OF OUR PREVIOUS EMPLOYEES EVEN WENT TO WORK FOR THEM ON THERE HELP DESK.
Pros
FULL BAY HAS HELP US WITH JOB ORGANIZATION, SHOP FLOW, AND EFFICACY .
Cons
THERE NEEDS TO BE A BETTER WAY TO PRIORITIZE JOBS.
Alternatives Considered
AutoShopReasons for Switching to Fullbay
MUCH BETTER TRACKING SYSTEM AND BETTER STORAGE SPACE. BETTER INVENTORY RECALL. PRICE.Response from Fullbay
Jacob, we are glad to know that you are very happy with Fullbay and that Wheeler Truck Service has improved organization, flow and efficiency by using the software. That is fantastic to hear! Thank you for recognizing our support staff too, they are great. We will let our development team know about your request for a better way to prioritize jobs. Have a wonderful day.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Small town business with big town quality and style
Reviewed on 2019-07-31
We have taken our shop from yep we fix that... to we partner with you in keeping all your equipment...
We have taken our shop from yep we fix that... to we partner with you in keeping all your equipment running. The Fleet management works for county shops, bussing companies, fire departments, farms, and yes households, however many vehicles you might have, we can help keep them going.
Pros
It took our Ma and Pa shop and helped us function as a corporation. We can take just a minute and see how our shop is performing and know if we are profitable. We can help our local businesses manage their fleets. We have Estimates that are easy to read and are effortless to accept or deny work. The steady upgrades are seamless and because this software is focused on our industry the upgrades have valuable.
Cons
The inventory set up, not that they make it difficult but its a lot of work. One suggestion, for those joining Fullbay, Be intentional to add inventory, do not take short cuts, really think threw your price matrix and price categories. Part categories like filters, Hydraulic fittings, tires, batteries make your life a lot easier as time goes.
Response from Fullbay
Hello Jeremiah. We love to help Ma and Pa shops! And, we are happy to hear how Fullbay has helped you function like a corporation. How exciting that Fullbay helps Mandate Machinery Inc manage county shops, bussing companies, fire departments, farms and households!
Your suggestions will be passed along to our onboarding team, thank you!
We intend to continue to earn a perfect rating, thank you for your business.
Fullbay FAQs
Below are some frequently asked questions for Fullbay.Q. What type of pricing plans does Fullbay offer?
Fullbay offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Fullbay directly for pricing information.
Q. Who are the typical users of Fullbay?
Fullbay has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Fullbay support?
Fullbay supports the following languages:
English
Q. Does Fullbay support mobile devices?
Fullbay supports the following devices:
Q. What other apps does Fullbay integrate with?
Fullbay integrates with the following applications:
QuickBooks
Q. What level of support does Fullbay offer?
Fullbay offers the following support options:
Email/Help Desk, Knowledge Base Software, Phone Support, Chat
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