Zoom

Video conferencing & web conferencing for teams of all sizes

4.6 /5 (7563 reviews) Write a Review!

Zoom Overview

What is Zoom?

Zoom is a scalable, cloud based video conferencing and web conferencing platform enabling online meetings, webinars, file sharing, instant messaging, group messaging and more, for users in companies of all sizes.

Founded in 2011 by leaders and engineers from Cisco and WebEx, Zoom uses HD video and high quality audio to create an immersive video conferencing and screen-sharing experience for remote teams. Zoom’s desktop and native mobile apps enable teams to connect and collaborate from anywhere, whether they're working on Windows, Mac, iOS, Android or Blackberry devices, or from Zoom Rooms or H.323/SIP room systems.

The platform unifies cloud video conferencing, simple online meetings, wireless content sharing, and group messaging into one platform. With Zoom, users can connect multiple conference rooms, add remote attendees, and effectively enable “face-to-face” meetings in a single touch.

Zoom Rooms - Zoom's "Software Defined Video Conferencing System" or SDVC - integrates with existing audio solutions and dials out to mobile devices, facilitating the participation of on-the-go employees. With Zoom’s live Q&A feature, webinar hosts - and up to 25 designated panelists - can answer attendee questions as they come in, as well as run polls and reports to gather insight from participants.

Zoom Business IM enables teams to share text, images, audio files and more in group chats across any device. From the integrated IM platform, users can start video meetings and invite participants and conference rooms from their contact list. Files can be dragged, dropped, and shared in Zoom’s Business IM and then retrieved later, from Zoom’s synced and searchable content library.

Zoom Overview

Pricing

Starting from
$20.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Basic - for personal meetings: Free

Pro - for small teams: $20/month/host

Business - for small & medium sized businesses: $27/month/host (min 10 hosts)

Enterprise - for large enterprises: $27/month/host (min 100 hosts)


Zoom Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), English, French, German, Japanese and 3 others, Portuguese, Russian, Spanish

Media

"Presence Status" in Zoom's Business IM indicates when users are available or busy, as well as which device they're on (desktop or mobile)
The Zoom mobile app allows users to chat via messages or video from anywhere
Team members can share documents, images, and more within Zoom chats
Reports can be generated on metrics such as meetings by employee, meetings by location, usage, and more
Zoom video Zoom screenshot: "Presence Status" in Zoom's Business IM indicates when users are available or busy, as well as which device they're on (desktop or mobile) Zoom screenshot: The Zoom mobile app allows users to chat via messages or video from anywhere Zoom screenshot: Team members can share documents, images, and more within Zoom chats Zoom screenshot: Reports can be generated on metrics such as meetings by employee, meetings by location, usage, and more

Zoom Reviews

Zoom Reviews

Overall rating
4.6
/
5
Excellent
5057

Very good
2128

Average
335

Poor
35

Terrible
8

Value for Money
4.6
Features
4.5
Ease of Use
4.6
Customer Support
4.4
95% recommended this app
Keion l. B.

Reliable Conference Software

My overall experience with Zoom is extremely good. The software is lightweight but very heavy hitting. It is packed with important features, controls and abilities. I feel this software one of the best on the market for audio video conferencing.


Kyle Y.

School's Solution During a Pandemic

Overall Zoom is an amazing software and I'm glad that most teachers use it. I do think there are some improvements and some added features to be made. Zoom's a strong option for anyone needing to teach a class through the internet or host online meetings with international people and I believe it will become a better feature as time moves on.


Verified Reviewer

Virtual Learning

Overall this has been a good option as our schools have moved to virtual learning. It is easiest used among adults and is very simple to use.


Verified Reviewer

Better Than Many of Their Competitors, but Not Great

While Zoom is far from perfect, they are infinitely better than so many of their competitors that you can forget about most of their shortcomings. Except for one major one - their user interface. It's horrible. And I have not noticed any discernable upgrades or enhancements to really any aspect of their product over time. It appears they have a If It's Not Broke Don't Fix It philosophy, but there are things that maybe aren't broken but have major room for improvement.


Dylan C.

Zoom for Campus

Very good experience. Intuitive to new users with enough power and flexibility for larger Webinars and advanced settings.


Keion l. B.
Industry: Human Resources
Company size: 1,001-5,000 Employees

Reliable Conference Software

Used Weekly for 2+ years
Reviewed on 2019-09-09
Review Source: Capterra

My overall experience with Zoom is extremely good. The software is lightweight but very heavy hitting. It is packed with important features, controls and abilities. I feel this software one of the best on the market for audio video conferencing.

Pros

What I like most about Zoom software is that the software is available to use a no charge. The software has several features that I find to be extremely efficient

Zoom allows you to have a one on one conference with any user in the world. You can use the software to do a conference call with technology devices such as computers, tablets and cell phone devices.

The software utilizes audio, video and screen sharing capabilities. You can share your device screen so your audience can view a presentation, hear your voice and see you live via video camera.

The Zoom software also allows you to screen record your device or computer. This function is key because you can record your presentations or conferences and use the recorded video later as a media marketing tool.

The software is very easy to learn and is beginner friendly. Zoom also has very friendly customer support and technical assistance. I would recommend the software to any user who is interested in audio video conferencing software.

Cons

The only thing I like least about the software is the overlay controls. The controls can get in the way of your recording sometimes. The overlay can be docked near the bottom or the top section of the screen which is helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kyle Y.
Industry: Motion Pictures & Film
Company size: Self Employed

School's Solution During a Pandemic

Used Daily for 1-5 months
Reviewed on 2020-09-11
Review Source: Capterra

Overall Zoom is an amazing software and I'm glad that most teachers use it. I do think there are some improvements and some added features to be made. Zoom's a strong option for anyone needing to teach a class through the internet or host online meetings with international people and I believe it will become a better feature as time moves on.

Pros

Zoom has been a great software for online meetings since 2013. Although only a couple of people had used Zoom pre-2020, it started to emerge during the time Covid-19 started affecting schools. Due to people having social distance, having school in-person was essentially impossible without getting sick. Zoom was a strong solution to this problem and is still being used more than ever today. Like most students, I have been only using Zoom as a way to attend school during this pandemic but I do not mind having online school especially since I know doing it may save my peers from contracting the virus. Zoom has provided a way for us students to attend school without having the risk of exposing or being exposed to Covid-19. Zoom's software is easily manageable as most people in my family could use it without issue. It's video chat software allows for the option to quickly turn on or off both your mic and camera in an instant. You can also message people through a chat during a meeting so there's no need to turn on your mic to ask a question. The quick command menu allows you to ask your teacher multiple things without having to get their attention while they're teaching. Accessing a Zoom meeting is also very simple as you can send or receive a link that will instantly put you into the meeting or enter the room code. Zoom has a feature where the host can send you into separate groups privately which is very effective when doing group projects.

Cons

Zoom has some flaws that other softwares already have integrated into their system. One example is Discord which allows the user to turn up the mic volume of anyone in a meeting while allowing you to simultaneously turn down the mic of someone else. Zoom does have to ability to allow you to add contacts but personally I don't use this feature because there's not a quicker way to do other than adding their email address. I think this takes too long and so, therefore, don't use this feature as much. Zoom seems to be strictly a video, call, and message application when many of its users are students and teachers. Integrating a feature that allows teachers to hand out assignments in an organized way would seem more beneficial. Also, it does seem like Zoom could add more features to make it seems like an software that's used more for than just school and work. It could add a social media feature, although this is a hypothetical situation, similar to Snapchat's ability to send pictures to anyone in an instant. Or add a stories feature where teachers can remind students that an assignment may be due while making it look more interesting than just an email notification on your phone.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Verified Reviewer
Industry: E-Learning
Company size: 51-200 Employees

Virtual Learning

Used Daily for 1+ year
Reviewed on 2020-12-22
Review Source: Capterra

Overall this has been a good option as our schools have moved to virtual learning. It is easiest used among adults and is very simple to use.

Pros

Zoom is a great way to connect with others when video and audio are necessary. It is great for meetings, e-learning, and social connections. I really like that you can share your screen. This is especially helpful for e-learning. It allows the students to see what you are seeing (and allows you to see what they are having problems with). I also like that you can split up into break-out rooms. This gives diversity of discussion. The administrator also has the ability to hop in and out of different rooms. As a teacher, this is a great way to get students talking while also supervising the conversations.

Cons

There are some difficulties with this software and e-learning. For example, the leader can mute all participants; however, participants can unmute themselves. This makes it difficult if you have a student who wants to interrupt the lesson. They can simply unmute themselves at any time. Also, while you can share your screen, every participant can also share their screen. If too many people try to share their screen at one time, it creates a bit of chaos and oftentimes glitches out the system.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Mental Health Care
Company size: 10,000+ Employees

Better Than Many of Their Competitors, but Not Great

Used Weekly for 1+ year
Reviewed on 2019-06-29
Review Source: Capterra

While Zoom is far from perfect, they are infinitely better than so many of their competitors that you can forget about most of their shortcomings. Except for one major one - their user interface. It's horrible. And I have not noticed any discernable upgrades or enhancements to really any aspect of their product over time. It appears they have a If It's Not Broke Don't Fix It philosophy, but there are things that maybe aren't broken but have major room for improvement.

Pros

Of all the video conferencing tools out there - and there is no shortage of them, either past or present - I have to say that Zoom works probably the best as far as logging in and everything working. Everybody who has ever attended a video conference knows the headache and utter waste of time known as "technical difficulties" especially those that arise at beginning of any video conference. This person's video isn't working; that person can't hear. You keep getting disconnected. Zoom somehow avoids this most of the time and that rarest of all things usually occurs - video conferences start on time.

Cons

If you have any more than say three - max four - participants, you're going to go crazy trying to include and see everybody at once. Yes, it's okay when whoever is speaking is shown front and center, but when you're speaking and want to gauge everyone's expression and just see everybody as though you are in the same room with in person, Zoom's Brady Bunch opening from Hell interface will literally drive you mad.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Dylan C.
Industry: Higher Education
Company size: 1,001-5,000 Employees

Zoom for Campus

Used Daily for 2+ years
Reviewed on 2020-10-13
Review Source: Capterra

Very good experience. Intuitive to new users with enough power and flexibility for larger Webinars and advanced settings.

Pros

Flexibility in assigning licenses across users on an as needed basis. We are a smaller campus with about 3000 students, faculty , and staff using Zoom daily and the cost benefit of not having to have to own more licenses than we really need is a huge help on the budget side. It does require a little more administration effort keeping track of who needs the licenses when but Zoom interface is easy for managing the movement.

Cons

I do have concerns with the limited capacity for multiple users to have control over meeting/webinar settings. You have to be at an administrator level to make changes in someone else's Webinar settings for example. It would be nice if your co hosts had access to any Webinar they where invited into(with restrictions). We also get occasional confusion around the invitation links for panelists vs attendees vs co hosts. As the organizer yo do not have access to the text of the email they received on your behalf so troubleshooting can be tricky.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.8/10
Based on 7,563 user ratings
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Zoom Pricing

Zoom Pricing

Starting from
$20.00/month
Free Trial
Free
Subscription
Value for money

Basic - for personal meetings: Free

Pro - for small teams: $20/month/host

Business - for small & medium sized businesses: $27/month/host (min 10 hosts)

Enterprise - for large enterprises: $27/month/host (min 100 hosts)

Basic - for personal meetings: Free

Pro - for small teams: $20/month/host

Business - for small & medium sized businesses: $27/month/host (min 10 hosts)

Enterprise - for large enterprises: $27/month/host (min 100 hosts)

Value for Money
4.6/5
Based on 7,563 user ratings
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Zoom Features

Zoom Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4.5/5
Based on 7,563 user ratings
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Categories

Additional information for Zoom

Additional information for Zoom

Key features of Zoom

  • Active speaker view
  • Admin dashboard
  • Attendee management
  • Attention indicator
  • Board meetings
  • CRM integration
  • Chat / messaging
  • Co-annotation
  • Collaboration tools
  • Committee meetings
  • Company branding
  • Conferencing
  • Content management
  • Drag & drop file sharing
  • Email invitations
  • HIPAA compliance
  • Instant messaging
  • Internal meetings
  • Legislative meetings
  • Live / video conferencing
  • Meeting ID
  • Meeting management
  • Reporting & statistics
  • Role-based permissions
  • SSL security
  • SSO
  • Scheduling
  • Screen sharing
  • Security & encryption
  • Synced & searchable content library
  • Third party integration
  • User management
  • Video call recording
  • Zoom Rooms digital signage

Benefits

  • Zoom’s HD video and high quality audio features create an immersive video conferencing experience and help remote attendees to communicate with their team as though they were in the same room.

  • With ZoomRooms video conference participants can wirelessly and securely share content from any device.

  • Webinar hosts can designate up to 25 interactive panelists to present and screen-share with thousands of attendees, run polls, and answer attendee questions as they come in.

  • Zoom FAQs

    Zoom FAQs

    Below are some frequently asked questions for Zoom.

    Q. What type of pricing plans does Zoom offer?

    Zoom offers the following pricing plans:

    Starting from: $20.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Basic - for personal meetings: Free Pro - for small teams: $20/month/host Business - for small & medium sized businesses: $27/month/host (min 10 hosts) Enterprise - for large enterprises: $27/month/host (min 100 hosts)

    Q. What are the main features of Zoom?

    Zoom offers the following features:

    • Active speaker view
    • Admin dashboard
    • Attendee management
    • Attention indicator
    • Board meetings
    • CRM integration
    • Chat / messaging
    • Co-annotation
    • Collaboration tools
    • Committee meetings
    • Company branding
    • Conferencing
    • Content management
    • Drag & drop file sharing
    • Email invitations
    • HIPAA compliance
    • Instant messaging
    • Internal meetings
    • Legislative meetings
    • Live / video conferencing
    • Meeting ID
    • Meeting management
    • Reporting & statistics
    • Role-based permissions
    • SSL security
    • SSO
    • Scheduling
    • Screen sharing
    • Security & encryption
    • Synced & searchable content library
    • Third party integration
    • User management
    • Video call recording
    • Zoom Rooms digital signage

    Q. Who are the typical users of Zoom?

    Zoom has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Freelancers, Mid Size Business

    Q. What languages does Zoom support?

    Zoom supports the following languages:

    Chinese (Simplified), English, French, German, Japanese, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Zoom offer?

    Zoom has the following pricing plans:

    Free, Subscription

    Q. Does Zoom support mobile devices?

    Zoom supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Zoom integrate with?

    Zoom integrates with the following applications:

    ActiveCampaign, Acuity Scheduling, Administrate, Bookafy, Hive, HubSpot Marketing Hub, Mattermost, Slack, TalentLMS, Workplace from Facebook

    Q. What level of support does Zoom offer?

    Zoom offers the following support options:

    Phone Support, Online Support, Video Tutorials, FAQs, Knowledge Base