Zenbooker

4.1 (15)
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Online appointment & booking for service businesses

About Zenbooker

Zenbooker is an online appointment booking and scheduling tool for home service businesses with availability tracking, payment processing, and website booking integration. By providing the tools to create an online booking platform, manage availability, assign tasks to employees, and process credit card payments, Zenbooker facilitates client self-service for booking home services.

To help businesses create a customizable booking experience designed for their home service needs, Zenbooker provides tools such as a custom booking website builder and custom widgets that can be embedded onto existing business websites. From the booking website, clients can view availability, see real-time price quotes for their selected services, and select their location from an intelligent predictive search tool. Businesses can set up service zones using a geographic map tool to define area limits for bookings so that customers are unable book services outside of a specific perimeter.

Once bookings are made, administrators can assign jobs to team members based on skills and availability, with the calendar tool showing each team member's upcoming jobs. Employees can access their schedule using their individual staff login and view the location using Google Maps.

The Zenbooker app sends confirmations and reminders to customers via SMS and employees can inform customers of their ETA with an ‘on my way’ text message. Profiles are generated for each customer which include information such as appointment history, job history, and contact information. To facilitate online payment, Zenbooker integrates with Stripe for credit card processing.


Key benefits of Zenbooker

  • Assign service jobs to employees once confirmed with the calendar management tool where users can view the whole team’s schedule including vacations and upcoming jobs.

  • Create customized booking widgets which can be embedded into the business website so that clients can view availability and book an appointment directly from the website.

  • Process credit card payments through integration with Stripe and allow customers to pay directly from the booking page or widget.

  • Manage pricing and give customers a real-time quote when booking based on their selected services or clients can send quote requests which can be managed within Zenbooker.

  • Send clients SMS appointment reminders ahead of their service and allow employees to send ETA messages when they are on their way to the appointment.

  • Images

    Zenbooker Software - Impress your clients by letting them book and customize their cleaning services with instant price quotes and real-time availability.
    Zenbooker Software - Offer custom pricing and availability based on where the customer needs cleaning.
    Zenbooker Software - Give all your staff and cleaners their own login credentials. No per-user fees.
    View 3 more
    Zenbooker Software - Impress your clients by letting them book and customize their cleaning services with instant price quotes and real-time availability.
    Zenbooker Software - Offer custom pricing and availability based on where the customer needs cleaning.
    Zenbooker Software - Give all your staff and cleaners their own login credentials. No per-user fees.

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    Reviews

    Overall rating

    4.1 /5
    (15)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.3/5
    Customer Support Software
    3.6/5

    Already have Zenbooker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 15
    Mathias
    Mathias
    Overall rating
    • Industry: Automotive
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    The best scheduling software for mobile businesses

    Reviewed on 2022-03-01

    Pros

    Very user friendly, appealing design, pretty much everything is modifiable and of course that it is very inexpensive.

    Cons

    The responses from the customer support was slow in the beginning but the response time is much faster now.

    Kevin
    Overall rating
    • Industry: Consumer Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    I've found my new home!

    Reviewed on 2023-11-04

    Hands down this is the best field management software I have tried. (I've either been with or...

    Hands down this is the best field management software I have tried. (I've either been with or tested the following: Workiz, Housecall Pro, ServiceMonster, TheCustomerFactor, Markate, Fieldpulse, and a few others)

    Pros

    Oh my gosh, there are so many things to list for this question. What I like the most is that you can tell the developers of this software actually plan and strategize new features. Everything is laid out very well. It looks great out of the box and is super user-friendly. When sending an eta text to your customer the app automatically calculates how far you are away from the location. All you have to do is hit send.

    Cons

    They need a better estimate system. When emailing invoices that have a balance there should automatically be a payment link in the emails that connects to your stripe account so customers can pay right then and there.

    Alternatives Considered

    ServiceMonster and Housecall Pro

    Reasons for Choosing Zenbooker

    The support team is amazing!! (Shout out to my main man [sensitive content hidden] for being a rockstar!) Plus the software is packed with features and makes online booking a breeze for my customers. Plus, the price points are so affordable and everything just works. It's how it should be.

    Switched From

    Workiz
    Verified Reviewer
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 3.0 /10

    Beautiful booking software, but lacks customer support and features

    Reviewed on 2021-02-15

    Despite having great initial features, a beautiful booking form and simple functionality for...

    Despite having great initial features, a beautiful booking form and simple functionality for customers, they have unresponsive support, no updates on any future software changes and appears that the team went MIA on the software (there has been no news, blog posts or even responses). Overall, if you're in business and have customers, I don't recommend until they fix their lack of support and professionalism. Otherwise, you'll be taking a risk on a software that could end tomorrow.

    Pros

    This software is great out of the box. The UI/UX is clean, easy to use and can be integrated on any website. You can customize the form to your liking, including any services your business offers and add-ons. It can lead to higher-conversions as the booking software is simple and elegant, unlike competitors. The initial features are are a must for any contract business, automatic follow-ups (to your employees and customers who book), customer CRM w/ notes, ability to add and restrict zip codes (which is great), uses Stripes as a payment processor- allowing you to accept all major credit cards and real-time pricing.

    Cons

    The biggest issue with the software is the lack of customer support and development of more advanced feature. When asking questions to their customer support, they are unresponsive to any questions. It's as if they abandoned the software and went MIA (Missing In Action). The way Zenbooker handles customer support is unprofessional for a booking software, especially when business owners are reliant on your software to keep their business afloat. As of 02/21, I still have received a customer support reply and it has been over a week.

    The other issue is, they don't have any API integrations; so you cannot use any of your popular payrolls without headache or CRM for advanced management. There is no team management (as of yet) and has been no news on any new software to come. You're basically left with their software out-of-the-box features and that's it. The date of writing this review (02/2021), the last software update was 8-months ago.

    Jorgjie
    Overall rating
    • Industry: Consumer Services
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    One of the greatest hidden GEMS! Great Software!

    Reviewed on 2023-02-09

    100/10 I recommend for every business on the same field

    100/10 I recommend for every business on the same field

    Pros

    So much features on Zenbooker , Easy to use, user friendly, my clients book recurring cleaning in a few minutes in a safe way. their support is fast and very helpful replied to my question within 2 minutes time.I suggest this for every cleaning company small or big , this software will grow your business and build trust within your clients.

    Cons

    After I tried a lot of booking software like Booknetic, Latepoint, Housecall Pro, Simplybook.itNone of them have this UI / UX None of them have so many options and customisation on your appointments.The recurring system that they have is absolutely perfect it add endless recurring appointments until the customer cancel it or until you as admin stop it. This help my business have continued payments from customers and have their home cleaned more often.I suggest this hidden gem software to any cleaning business owner.

    Alternatives Considered

    SimplyBook.me

    Reasons for Choosing Zenbooker

    Options on Zenbooker are more useful for my business than any other booking software

    Reasons for Switching to Zenbooker

    They don't have the option in Simplybook.it for clients when they book reccuring appointments they have to pay all appointments at once. one appointment for me it cost 240$ what client want to pay 2400$ for 10 appointments at once? No one
    John
    Overall rating
    • Industry: Renewables & Environment
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Fantastic Concept ut just too slow

    Reviewed on 2022-11-13

    Overall, I chose this software because it literally did everything I needed it to (apart from...

    Overall, I chose this software because it literally did everything I needed it to (apart from accounts integration) fantastic booking syste, great field sales management and even managed payment and reviews. All this is taken away by an incredibly slow server which makes it all a little useless.

    Pros

    This is the only product I have found for field sales that bring in the front end booking system and enables me to fully automate the entire process from booking a customer on the site to managing the field sales process. The build options are very flexible and links up to the website well. There is some limited tracking analytics and I'm able to finish the booking by going to an external confirmation page on my website which enables me to use google tracking for better conversion tracking.

    Cons

    The biggest problem with this product is the speed. The site is so slow that I think it is actually causing customers to leave and will likely make all the great things this product offers useless. Also, the mobile access whilst it has great features the combined fact that it is just a webpage and not an app, means that it constantly needs to reload which takes forever because the server is so slow.

    Showing 5 reviews of 15 Read all reviews

    Zenbooker FAQs

    Below are some frequently asked questions for Zenbooker.

    Zenbooker offers the following pricing plans:

    • Starting from: US$29.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    $29.00/month includes: unlimited bookings, unlimited users, credit card integration, booking widget, and SMS reminders.

    Zenbooker has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    Zenbooker supports the following languages:

    English

    Zenbooker supports the following devices:

    Zenbooker integrates with the following applications:

    Google Maps, Stripe

    Zenbooker offers the following support options:

    Email/Help Desk, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Zenbooker.