--- description: Detailed reviews on SurveySparrow based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare SurveySparrow with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SurveySparrow Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [SurveySparrow](/software/111349/surveysparrow) # SurveySparrow Canonical: https://www.getapp.ca/software/111349/surveysparrow Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/111349/surveysparrow?page=2) > SurveySparrow revolutionizes customer experience by turning feedback into actionable insights. Effortlessly capture feedbacks, engage with customers, manage reviews, and resolve complaints swiftly. Securely access \& analyze data, connect with a global audience, and maintain brand consistency. > > Verdict: Rated **4.4/5** by 121 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of SurveySparrow Comprehensive feedback collection: SurveySparrow allows you to effortlessly design, distribute, and analyze surveys, capturing detailed feedback from every customer interaction. This comprehensive approach ensures that you gather valuable insights from all digital touchpoints, enhancing your understanding of customer needs and preferences. Real-time engagement: Engage with customers in real-time through their preferred communication channels, such as WhatsApp chatbots. This immediate interaction captures authentic feedback, enabling you to address customer concerns promptly and enhance their experience. Targeted insights: By targeting specific segments and collecting highly contextual feedback, SurveySparrow provides significant insights that are directly applicable to improving your customer journey. This targeted approach ensures that your improvements are relevant and impactful. Advanced analytics: SurveySparrow’s advanced analytics tools allow you to sift through extensive data, uncovering trends and sentiments that inform strategic decisions. This capability ensures that you can make data-driven decisions that drive your brand forward. Secure data access: With secure and efficient data access, each team member receives the information they need based on their role. This targeted distribution of insights ensures that your organization can respond swiftly and strategically to customer feedback. Global reach: SurveySparrow’s multi-lingual survey capabilities enable you to connect with a global audience, offering surveys in over 130 languages. This inclusivity ensures that you can gather feedback from customers worldwide, enhancing your global reach and understanding. Consistent brand presence: Customizable surveys that reflect your brand’s identity help maintain a consistent and professional brand presence. Every interaction builds customer loyalty and strengthens your brand image. Streamlined reputation management: Manage unsolicited feedback and reviews from multiple platforms in one centralized location. This streamlined approach simplifies your online reputation management, ensuring you stay on top of customer sentiments. Effective complaint resolution: SurveySparrow enables quick and effective resolution of customer complaints, closing the feedback loop and enhancing overall satisfaction. Promptly addressing customer concerns ensures that all feedback is valued and acted upon. Continuous improvement: By integrating these elements into a cohesive solution, SurveySparrow empowers you to turn feedback into meaningful action. This continuous improvement drives enhanced customer experience and ensures your brand remains competitive and customer-focused. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 121 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SurveySparrow - **Location**: Palo Alto, US - **Founded**: 2017 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact SurveySparrow directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 360 Degree Feedback Software - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Autofill - Automated Scheduling - Benchmarking - CES Survey Structure - CSAT Survey Structure - Chat/Messaging - Complaint Monitoring - Conditional Logic - Customer Database - Customer Experience Management - Customer History - Customer Journey Mapping - Customer Segmentation - Customizable Branding ## Integrations (11 total) - BHN Rewards - Freshdesk - Freshsales - Google Analytics 360 - Google Sheets - HubSpot Marketing Hub - Mailchimp - WordPress - Zapier - Zendesk Suite - Zenkit ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software) ## Related Categories - [Survey Tools](https://www.getapp.ca/directory/234/survey/software) - [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [Market Research Software](https://www.getapp.ca/directory/889/market-research/software) - [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software) ## Alternatives 1. [Birdeye](https://www.getapp.ca/software/112535/birdeye) — 4.7/5 (702 reviews) 2. [InputKit](https://www.getapp.ca/software/2069803/inputkit) — 4.9/5 (37 reviews) 3. [Lattice](https://www.getapp.ca/software/105807/lattice-hq) — 4.5/5 (203 reviews) 4. [CXone Mpower](https://www.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [ELMO Software](https://www.getapp.ca/software/115339/elmo-software) — 4.5/5 (248 reviews) ## Reviews ### "SurveySparrow review" — 4.0/5 > **Joël** | *June 2, 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: SurveySparrow is great for building intelligent \& engaging survey forms. It works based on advanced conditional logic technology. We've been working with its solutions for quite a long time and have realized how important it is for our business.It helps us to create realistic user-friendly feedback (survey) forms with human-like feelings. With conditional logic, We provide based on responses users can provide and this acts like a real-time conversation.SurveySparrow also provides multiple integration possibilities which rather favor our preferences. > > **Cons**: We noticed that survey sparrow fairly slows down pages where the forms are placed and this is risky for our business as it might bring future SEO ranking possibilities low. I just think they should use CSS minify plugins or even reduce the amount of javascript used. > > Helps us to build good survey forms for our clients. ----- ### "SurveySparrow is the perfect product for my business" — 5.0/5 > **Suzanne** | *February 16, 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and makes my work look professional > > **Cons**: I would love even more templates for training feedback. > > Excellent. I use it often to set up trainings and gather evaluation feedback. It is quick and easy to navigate and the feedback I get from clients is always positive about it. ----- ### "Like a Sparrow, it has all component to fly like a bird." — 3.0/5 > **Hak Chong** | *June 30, 2022* | Information Services | Recommendation rating: 6.0/10 > > **Pros**: To upgrade to the next level can be costly. > > **Cons**: Basically, SurveySparrow does its role for simple form, and when I intend to upgrade to include more features, I held back because of its pricing. > > SurveySparrow was my first Survey Application to garner the feedback of my audiences and it works very well with the younger folks as its Chat mode is very intuitive and friendly. ----- ### "Survey Sparrow: The Best Survey Platform" — 5.0/5 > **Karina** | *February 16, 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love the eye catching appeal Survey Sparrow has compared to other survey platforms. It is easy to use, fun to customize, and even the user enjoys taking a survey\! > > **Cons**: There are some functions that take me a while to figure out when building a survey. > > It was truly a great experience. The team at SurveySparrow is responsive and helpful. ----- ### "Excellent software and alternative to Typeform\!" — 5.0/5 > **Everly** | *December 13, 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast\! My clients and their clients love this software. The best resolution to typeform issues\! > > **Cons**: There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow. > > Excellent service and fast support\! ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/111349/surveysparrow?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/111349/surveysparrow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data