About FieldRoutes
Grow quickly, scale smartly, and serve your customers relentlessly with FieldRoutes Cloud-based, mobile solutions for field service operations. Whether your business is lawn care, pest control, pool service, or anything in between, FieldRoutes has the tools to simplify your process, make life easier for your team, and help you run a more efficient and profitable operation. Crush your competition, provide top-notch service, and streamline your entire operation with simple, time-saving tools that deliver the goods.
Acquire new customers and drive more sales with our integrated marketing services. Track, manage, and nurture prospects with powerful lead progression tools. Modernize your business and shave hours off your day with automation functionality that reduces time spent on the road, makes scheduling a snap, and automates tedious manual processes. Get paid faster and reduce delinquencies with automated follow-ups, an easy-to-use customer portal, and integrated payment solutions. Quickly view your true ROI with real-time numbers and interactive dashboards that help you make data-driven decisions that impact your business. And that’s just the beginning. FieldRoutes has everything you need, and then some, to help transform your business into a lean, mean, profit-generating machine.
Our in-house, dedicated U.S. customer support team is available at no charge and ready to answer any question you may have. Our integration team is widely praised by our clients and does everything they can to make your transition to FieldRoutes as quick and painless as possible. We handle everything—from data conversions to training—to get you and your team up and running with no downtime and zero issues. And our pricing—like our software—is simple, straightforward, and above all, fair.
Regardless of your immediate needs and long-term objectives, our entire team is here to support your efforts and help you get there. If you’re frustrated with your current solution or are looking for a way to achieve more, consider joining the growing number of field service companies that rely on FieldRoutes every day to provide the solutions needed to achieve the next level of success.
Key benefits of FieldRoutes
Generate More Leads
Responsive web design keeps your site looking good on any device. Reach the top of the search engine rankings in your area with results-driven tools, strategies, and techniques. Attract and engage your visitors with informative, relevant content. Capitalize on your Google My Business page to capture local interest. Benefit from years of proven expertise in creating, managing, and optimizing successful paid online campaigns. Use powerful communications—emails, newsletters, and landing pages.
Level Up Your Sales Process
The simple mobile app lets salespeople enter and review data on the fly. Track every sales lead, identify what worked, what didn’t, and move them through your sales pipeline. Send automated emails, appointment reminders, and invoices. Automatically check service area and technician availability. Apply applicable deals and promotions without the need for coupon codes.
Operate Efficiently
Get rid of the mess and go paperless. Arrive on time every time with our intelligent routing solution. Scheduling your technicians is as easy as drawing a circle around your customers or dragging and dropping them into your technician’s schedule. Save time and increase your efficiency with automated communications. Send alerts through our mobile app so you can easily communicate with your technicians in the field.
Provide Superior Service
Delight customers with discounts on pre-payments.
Get contracts signed on the spot and begin servicing customers right away. Get noticed faster by generating and sharing online reviews. The online customer portal gives your customers access to their accounts any time of the day. Offer commercial pest services? Our trend reporting, digital logbooks, and custom scheduling ensure you and your customers are compliant.
Get Paid on Time
Automated emails, SMS texts, and voicemails take the hassle out of collecting what you’re owed. Give your customers the flexibility and convenience to pay online through their own customer portal. Collect payments in the field with our mobile app integration. Never miss a payment with Autopay and custom payment schedules. Support multiple payment methods to give your customers the option to pay with credit, debit, or ACH.
Our integrated payment processing solution auto-updates lost, stolen, or expired credit and debit cards.
Grow & Scale
Take control over who and what your team sees with user profiles, access permissions, and role-based reporting. Pick your own partners that will help you transform your business with our open API interface. Work smarter with time-saving templates, contracts, and forms for everyday business functions. Our integrated marketing solutions provide an all-in-one solution to bring in even more leads. Whether in the field or in the office, your team can easily access marketing materials to help get the sale. Ensure your brand stays consistent and standardized with your franchisees or multi-office locations.
Track Your ROI
Get real-time facts, not days-old data. Interactive dashboards help you make data-driven decisions. Track every dollar spent on marketing and quickly see which investments are paying off. Listen to your sales and service calls, respond to online reviews, and more, all in one place. Discover your cost per lead, customer acquisition cost, and other key metrics in real time. Get consolidated data from Google Analytics, Google My Business, call tracking metrics, and more, all in one location.
Close Pest Control Deals Online
Save time and stay focused—pest control customers can select packages, schedule services, and pay you online. Send automated emails, appointment reminders, and invoices. Automatically check service area and technician availability. Apply applicable deals and promotions without the need for coupon codes. Close pest control deals right from your website and get customer appointment details automatically entered into your operations software.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Wowed by Pest Routes
Reviewed on 2018-10-17
It's been amazing! CSR is the man and their development team are constantly coming up with new...
It's been amazing! CSR is the man and their development team are constantly coming up with new amazing features.
Pros
I have used both PestPac and ServSuite and this software is by far the easiest to teach and use at a local branch level. It's intuitive nature has extra features has already facilitated a significant drop in our A/R and an increase in customer satisfaction and retention.
Cons
The enterprise reporting could still be a little more robust. Their reporting in general is great on the individual branch level and it's very dynamic.
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
ServSuite Review
Reviewed on 2020-09-28
Pros
User friendly, customizable, and allows for upgrades as needed to suit business needs.
Cons
Had a few problems during transition, however the team has been really helpful in resolving issues.
Alternatives Considered
PestPacReasons for Choosing FieldRoutes
Cost friendly and liked the fact that they can mail out invoices for us.- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Keep away from this software
Reviewed on 2022-03-27
If you are a growing company or even a well established company, avoid this software, it is time...
If you are a growing company or even a well established company, avoid this software, it is time consuming.
Pros
Many issues with the software between the updates and glitches. Nothing to say good about.
Cons
Many issues with the software between the updates and glitches. Very hard for your team to learn about all functionalities. Many are useless.
Worst part of it is the glitches about invoicing. Many invoices not created. We are leaving this week.
Alternatives Considered
PestPacReasons for Choosing FieldRoutes
The new software is way more user friendly, it is efficient. It is a stable software well built with no glitches or errors. We save time and money.Switched From
PlannitReasons for Switching to FieldRoutes
French support was offered, it was a plus. At the first look, the software looked very complete with many features, even more than expected.- Industry: Chemicals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
We will zelle money for Google reviews too .. SkeeterCide
Reviewed on 2022-08-26
I wish there was someone that would've walked us through the set up. process ie contracts, trigger...
I wish there was someone that would've walked us through the set up. process ie contracts, trigger rules, permissions etc. There is so much to know and I feel like we are not getting the full potential of the software even at our current use.
Pros
Invoicing, scheduling and chemical tracking
Cons
Mobile app - I don't like that it forces the techs to use the cell number they are operating from to communicate with the customer. House Call Pro has a great system in place for this.
Alternatives Considered
GorillaDeskReasons for Choosing FieldRoutes
Chemical tracking and schedulingSwitched From
Housecall ProResponse from FieldRoutes
Hi Johnathan, thank you for your review. We are happy to hear that you are finding many features helpful. For any assistance please reach out to our Support team with any needs you may have.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Good but could be better
Reviewed on 2022-08-23
It does what we need it to do and more but the negatives just might out-way the pros. But we will...
It does what we need it to do and more but the negatives just might out-way the pros. But we will continue to use them for now because its really hard to switch.
Pros
FieldRoutes offers most everything we need as far as features and capabilities. Even some things we wouldn't necessarily need but find very useful. Overall a good product that makes our job easier.
Cons
I know that every software has issues... thats to be expected. But what isn't to be expected is poor customer services when reaching out to support. I have been using them for years and whenever there is an issue, the rep will always blame us until we prove that it is a FieldRoutes issue. It is incredibly frustrating when we are trying to solve a problem that affects our ability to make money and then to have a CSR from FRs say, not in these words but close to it, "you've done something wrong." If we've done something wrong, help us learn how to do it write, don't just point the finger back at us. Very aggravating.
Second would be more training available to understand what is offered. We come across things quite a bit that make us thing "I didn't now it could do that."
Along with the bad customer service from support, the one thing that will probably drive us away from FR's is the payment processing fees. Even when we weren't with Filed Routes payments, FR's would dictate what Braintree would charge us. There wasn't any ability to negotiate or be competitive. It's been the same experience after we switched to FRs Payments. To be honest, we are highly considering leaving because of how high the fees are. Its getting to be ridiculous but they won't let us go to other payment processors. The billing on this is also very hard to understand because you have to look through a massive invoice and there isn't an easy way to understand what we are being charged and why.
Response from FieldRoutes
Austin, thank you for your review. We're glad that you have been able to experience so many features that FieldRoutes offers. Please consider registering for our Tips and Tricks webinar series, where FieldRoutes experts provide training and answer questions regarding the software and how to best use it. Your comments will be shared with our team.
FieldRoutes FAQs
Below are some frequently asked questions for FieldRoutes.Q. What type of pricing plans does FieldRoutes offer?
FieldRoutes offers the following pricing plans:
- Starting from: US$199.00/month
- Pricing model: Subscription
- Free Trial: Not Available
FieldRoutes supports businesses of all sizes. Our monthly plan for the Operations Suite starts at $199 for your first 1,000 active customers. No need to purchase extra licenses for the office or seasonal workers. We make it easy to grow your business, not your headcount.
Q. Who are the typical users of FieldRoutes?
FieldRoutes has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does FieldRoutes support?
FieldRoutes supports the following languages:
English
Q. Does FieldRoutes support mobile devices?
FieldRoutes supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FieldRoutes integrate with?
We do not have any information about what integrations FieldRoutes has
Q. What level of support does FieldRoutes offer?
FieldRoutes offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support
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