RepeatRewards
About RepeatRewards
RepeatRewards is a multi-channel marketing and customer loyalty management platform designed to assist businesses including retail, restaurants, pharmacies, and personal service providers such as salons, with building and maintaining customer loyalty. The software can be used by independent businesses or franchises, with support for multiple locations, and includes tools for automating campaigns, tracking member activity, multi-channel marketing, and more.
RepeatRewards allows customers to enroll in loyalty programs in-store, online, via SMS, or through a mobile app, and offers custom-designed key tags and membership cards. Member activity can then be tracked through mobile apps, standalone terminals, or integrated point of sale (POS) systems, with the ability to reward members based on their visit frequency or spend. Custom-built mobile apps give members the ability to enroll in loyalty programs, view special offers, access promotions, play games, engage on social media to earn rewards, and more. Businesses can also use apps to send automated messages to nearby members through geofencing technology, and deliver push notifications to customers after store visits, to promote upcoming events, or remind customers about expiring offers.
RepeatRewards also includes multi-channel marketing tools, allowing users to send out targeted campaigns to customer segments by email, SMS, direct mail, or mobile app. Promotions for occasions such as customer anniversaries, birthdays, and holidays can be automated, as can chance-based and customer appreciation campaigns. Individual campaigns can be tracked through the mobile dashboard and web portal using offer-specific trackable promotion codes, enabling users to calculate the ROI for each campaign.
Key benefits of RepeatRewards
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- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We have only been with them for a short time but the team we have worked with is very...
Reviewed on 2018-06-07
Helping our store have our own rewards program.
Helping our store have our own rewards program.
Pros
It's easy to get around the site and pretty self explanatory. I have found it easy to use and have been able to get help when needed
Cons
Learning new things...It takes time to get used to using new programs. This has been easier than I was expecting.
Response from Pro/Phase Marketing
Thank you for taking the time to submit a review! We are happy things are going well for you and if you ever need anything at all- please do not hesitate to ask our support team. We are here to help make your program a success! -RepeatRewards
- Industry: Retail
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
The website is so hard to use and navigate but I like the end results
Reviewed on 2017-08-16
Pros
The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.
Cons
It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.
Response from Pro/Phase Marketing
Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well.
In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time.
-RepeatRewards
- Industry: Retail
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Rewards experience!
Reviewed on 2016-12-06
I believe in order to take advantage of all the system has to offer you must have someone in your...
I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.
Pros
I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.
Cons
I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.
Response from Pro/Phase Marketing
Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program.
-RepeatRewards
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Def develops a deeper sense of loyalty amongst our customers
Reviewed on 2017-03-29
Whether they use their rewards is not the measure of a successful loyalty program. It's the...
Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.
Pros
Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.
Cons
Some of the reports can be confusing to use/ read.
Response from Pro/Phase Marketing
Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The past few months the system has been huge improvements the that customer service is awesome!
Reviewed on 2017-06-13
EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries,...
EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.
Pros
It emails customers if that bounces auto postcards go out
Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found.
The software is getting updated to easier reading and easier to use
Staff is outstanding easy to communicate with and good attitude.
I belive it's one of the most robust rewards system out thier.
Cons
They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion.
Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.
Response from Pro/Phase Marketing
Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards
RepeatRewards FAQs
Below are some frequently asked questions for RepeatRewards.Q. What type of pricing plans does RepeatRewards offer?
RepeatRewards offers the following pricing plans:
- Starting from: US$69.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact RepeatRewards for A La Carte, Special, Multi-Location and Enterprise pricing.
Q. Who are the typical users of RepeatRewards?
RepeatRewards has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RepeatRewards support?
RepeatRewards supports the following languages:
English
Q. Does RepeatRewards support mobile devices?
RepeatRewards supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RepeatRewards integrate with?
We do not have any information about what integrations RepeatRewards has
Q. What level of support does RepeatRewards offer?
RepeatRewards offers the following support options:
Email/Help Desk, Phone Support, Chat
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