Tripleseat

Sales & event management for hotels, restaurants & venues

About Tripleseat

Tripleseat SmartSuite is a cloud-based sales and event management solution for hotels, restaurants, and other venues, designed to streamline the event planning process. The software suite includes SmartDocs, for generating and managing event proposals, orders, and invoices; SmartLeads, for capturing leads through multiple channels; and SmartChat, for communication between event managers and clients. Tripleseat also offers an event booking calendar, online payment processing, contact management tools, financial and sales reports, and more.

Tripleseat’s SmartDocs allows users to generate custom event contracts, orders, proposals, and invoices, with control over document branding, colors, fonts, and more. Documents are stored online, can be shared with staff and clients, and viewed on any device. Dynamic online menus can be created for banquet event orders, with users able to create standard and custom event packages. SmartLeads enables lead capture from venue websites, Facebook pages, and through Tripleseat’s venue directory. Lead details are automatically populated in the contact database. SmartChat connects communications with client event details, and generates automatic tasks to manage event steps, follow-ups, guest reminders, and more.

The bookings calendar in Tripleseat stores details of all events across multiple venues, with users able to filter their view by venue, room, or event status. Full booking details can be accessed in a single location, and users can add custom fields to capture all required information. Related notes, tasks, and documents can also be tracked alongside details of who requested the event. Customers’ credit cards can be charged online through the PCI-compliant payment portal, enabling users to collect deposits or full event balances during the booking process.

Key benefits of Tripleseat

  • With SmartDocs, users can create event orders, proposals, and invoices with customizable branding, fonts, and colors.

  • Leads can be converted directly from websites, Facebook, and the Tripleseat venue directory.

  • Automatic tasks are designed to assist users with managing events, follow-ups, and sales opportunities.

  • All event booking details are stored centrally, allowing users to track event times, locations, and customers, and events for multiple venues can be managed through the booking calendar.

  • Customers’ credit cards can be charged online through the PCI-compliant payment portal, and users can track all payments and generate financial reports.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

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    Features

    Total features of Tripleseat: 28

    • Booking Management
    • Calendar Management
    • Calendar Sync with Google
    • Communication Management
    • Contact Database
    • Contact Management
    • Contract Drafting
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customizable Branding
    • Document Management
    • Document Storage
    • Event Calendar
    • Invoice Management
    • Lead Capture
    • Microsoft Outlook Integration
    • PCI DSS Compliance
    • Proposal Generation
    • Real Time Updates
    • Reminders
    • Social Media Integration
    • Task Management
    • Task Tracking
    • Transaction History
    • User Management
    • Website Integration
    • iCalendar Support

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    Reviews

    Overall rating

    4.7 /5
    (466)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support
    4.7/5

    Already have Tripleseat?

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    Write a Review!
    Showing 5 reviews of 466
    Lauren R.
    Overall rating
    • Industry: Restaurants
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The system every Private Dining Sales person has been waiting for!

    Reviewed on 2018-10-17

    I had the pleasure of being introduced to Tripleseat at a previous job, and that company...

    I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
    I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

    Pros

    My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
    Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

    Cons

    My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

    Kathryn B.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Gather is the ONLY program for me!

    Reviewed on 2019-07-30

    I am saving so much time using this software with clients. Half the time it used to take me to send...

    I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

    Pros

    Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

    Cons

    This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

    Timothy R.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use

    Extremely bad customer service, buggy software

    Reviewed on 2017-08-20

    Even though we gave them notice of cancellation after about 9 months they have twice charged our...

    Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

    Pros

    Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

    Cons

    Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

    Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
    About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
    I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
    It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
    Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
    It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

    Meg B.
    Overall rating
    • Industry: Restaurants
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    LOVE Tripleseat!

    Reviewed on 2019-06-03

    Tripleseat helped me almost double my sales in one year, just from taking me a way from my...

    Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!

    Pros

    I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

    Cons

    There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

    Lisa R.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent

    Reviewed on 2020-03-10

    It’s awesome. As a banquet and catering software it’s the best I’ve ever worked with

    It’s awesome. As a banquet and catering software it’s the best I’ve ever worked with

    Pros

    This is a super user friendly cloud based software me and my team utilize. It is so much better than previously used platforms that were. Less modernized

    Cons

    Sometimes there are glitches and it is hard to get ahold of someone ASAP to help rectify. It does have added options that I’d like to use but I’m not sure all the kinks have been ironed out all the time yet

    Showing 5 reviews of 466 Read all reviews

    Tripleseat FAQs

    Below are some frequently asked questions for Tripleseat.

    Tripleseat offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Tripleseat for full pricing information.

    Tripleseat offers the following features:

    • Automatic tasks
    • Bookings calendar
    • Communication management
    • Contact management
    • Contract creation
    • Credit card processing
    • Customer histories
    • Customer management
    • Customer relationship management
    • Document management
    • Document storage
    • Dynamic online menu creation
    • Event booking management
    • File sharing
    • Guest reminders
    • Invoice generation
    • Lead capture
    • PCI compliant payment portal
    • Proposal generation
    • Real-time updates
    • Social media integration
    • Task tracking
    • Transaction reporting
    • Website integration

    Tripleseat has the following typical customers:

    Small Business, Mid Size Business

    Tripleseat supports the following languages:

    English

    We do not have any information about what devices Tripleseat supports

    Tripleseat integrates with the following applications:

    Constant Contact, Facebook, Fishbowl, Mailchimp, Microsoft Outlook

    Tripleseat offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs

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