--- description: Detailed reviews on Device42 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Device42 with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Device42 Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Device42](/software/111013/device42) # Device42 Canonical: https://www.getapp.ca/software/111013/device42 Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/111013/device42?page=2) > Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more > > Verdict: Rated **4.8/5** by 85 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Device42 Device42 provides comprehensive IT infrastructure and data center management, inviting administrators the ability to automatically generate infrastructure and device dependency diagrams. Accuracy over traditional spreadsheet-based or manual drawings promises improved infrastructure visibility, going beyond physical hardware assets to visualize blades, virtual machines, cloud servers and hosted applications. Continuous discovery automatically detects the latest infrastructure changes, while rack diagrams and room layout plans graphically represent devices and physical spaces to mirror real world setups and intuitively display information. IPv6 supported IP address management allows IPs to be searched, sorted and filtered by subnets while inventory management is supported by QR code printing and the scanning of asset labels for logging assets. Role-based access levels mean that system permissions can be defined per user, for limiting access capabilities, while centralizing encrypted password storage and management with full access audit trailing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 85 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The Device42 Core software license is the base license for the product, and Other features are priced in addition to the core pricing, and require a Core base license. Device42 software is licensed as an annual subscription. Pricing tiers are based on the number of devices, modules chosen, and and the number of IP addresses in use in the software. A device is anything IP-enabled. Non-IP based objects are considered assets and can be tracked in Device42 without taking up a license. Core is the foundational element of Device42. All users must have, at minimum, a valid Device42 Core license. Additional available feature licenses include: - Software License Management (SLM) - Power \& Environmental Monitoring - Application Discovery \& Dependency Mapping - Resource Utilization Core, Software, and Power are licensed based on the total number of devices in your estate. Application Discovery \& Dependency Mapping is licensed only on the number of application hosts. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland and 3 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Application Management - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - CMDB Software - Capacity Management - Change Management Software - Change Planning - Charting - Color Codes/Icons - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support Software ## Integrations (6 total) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Support Options - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.getapp.ca/directory/325/it-asset-management/software) - [Data Center Management Software](https://www.getapp.ca/directory/277/data-center-management/software) - [IT Management Software](https://www.getapp.ca/directory/771/it-management/software) - [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software) - [Configuration Tools Software](https://www.getapp.ca/directory/2067/configuration-tools/software) ## Alternatives 1. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.6/5 (791 reviews) 2. [Iru](https://www.getapp.ca/software/130527/kandji) — 4.9/5 (490 reviews) 3. [PDQ Deploy & Inventory](https://www.getapp.ca/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 4. [ITM IT Asset Management](https://www.getapp.ca/software/112643/itm-it-asset-management) — 5.0/5 (42 reviews) 5. [ServiceNow](https://www.getapp.ca/software/9156/servicenow) — 4.5/5 (356 reviews) ## Reviews ### "Great ITIL Software" — 4.0/5 > **Jeff** | *August 24, 2018* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: One of the most comprehensive software packages I have used to track IP's, inventory, network and server information. Great search capabilities. > > **Cons**: It took a little bit of a learning curve to figure out the best way to enter my data. Once I got that down it was OK. > > It has improved our level of service and support to our end users because of the ease of finding information quickly. ----- ### "D42 is a comprehensive and well developed small market solution" — 5.0/5 > **Verified Reviewer** | *September 22, 2022* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Easy installation, configuration, and ongoing management. > > **Cons**: modular licensing for various components > > Very positive. We like the product so much that while the enterprise has selected another vendor for CMDB, we continue to use it internally for Server and Network-based CMDB, data center mapping, and rack elevations. ----- ### "Device 42 Akhil Review" — 4.0/5 > **Kosana** | *June 4, 2026* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: Device42 works exceptionally well for managing large-scale IT infrastructures and asset inventories. It has helped us streamline our infrastructure management processes, improve asset visibility, and maintain accurate tracking across our environment. > > **Cons**: Pricing is relatively high for the features offered. Reporting capabilities need improvement, and the platform can be difficult to learn and navigate, especially for new users. ----- ### "Device42 Experience" — 4.0/5 > **Akash** | *August 2, 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The CMDB is one of the strongest parts of the platform, and the APIs make it easier to integrate with other enterprise systems when required. > > **Cons**: The pricing is on the higher side, and customer support could be faster when resolving complex technical issues. ----- ### "very helpful tool for network and IT asset management" — 5.0/5 > **Bondada** | *May 26, 2026* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: Device42 is a very effective network and IT asset management tool. It’s easy to use and helps manage networks, infrastructure, and assets from a centralized platform with good visibility and tracking capabilities. > > **Cons**: There are comparatively fewer features than other network management tools, and the platform currently lacks the scalability and advanced capabilities needed for larger or more complex environments. > > very useful for asset management and easy to use but as per my opinion, it lacks scalability and other complex capabilities ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/111013/device42?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/111013/device42) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data