--- description: Detailed reviews on ZaiConversations based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ZaiConversations with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ZaiConversations Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [ZaiConversations](/software/110877/zaiconversations) # ZaiConversations Canonical: https://www.getapp.ca/software/110877/zaiconversations Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/110877/zaiconversations?page=2) > Zailab is an intelligent, cloud-based omni-channel communication solution designed for small and medium sized contact centres > > Verdict: Rated **4.9/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ZaiConversations Workforce management and quality assessment tools help to ensure that clients aren't waiting too long, that agents are following protocol, and that there are enough agents on duty to meet service level agreements. Team leaders are alerted if an agent misses calls, transfers too many calls, or has been on a break for too long. All incoming voice calls, video calls, emails, chats, and SMS messages are placed in a virtual waiting room before being automatically prioritized and routed to the most suitable, available agent. With Zaiab's drag and drop interaction flow builder, administrators can define (and adapt) exactly how caller journeys will flow through the system, taking into account agents, skills, sites, and services. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 10 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Zailab - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Zailab offer a pay-as-you-use, consumption based pricing model - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Ireland, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Automatic Call Distribution - Blended Call Center - CRM Software - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management Software - Chat/Messaging - Computer Telephony Integration - Contact Database - Customer History ## Integrations (3 total) - Salesforce Service Cloud - SugarCRM - Zoho CRM ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "A groundbreaking solution for call center design, operations, & management from a vendor that cares" — 5.0/5 > **Synthia** | *March 12, 2020* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: The ZaiLab solution is pioneering, visually pleasing, and easy to use. The sales and tech-implementation teams are highly coordinated, extremely helpful, and entirely competent. What's not to like?\! > > **Cons**: The solution's aesthetically pleasing and cutting-edge appearance matches today's data-science aesthetics. I initially worried it would be too technical a solution for us. In contrast to its space-age, digital-age look and feel, it was a breeze to understand and use. I have to admit, though, I don't love the name ZaiLab. I'd prefer ConnectionLab or something that conveys that the solution enables omnichannel connectivity. > > Our firm is relatively small, so we were concerned that ZaiLab might not have time to help us get through the usual application ramp-up needs. Delightfully, ZaiLab helped us every step of the way. The only slowdown was...well...us\! With a lot of client work going on in the background, we were sorry that we couldn't move as quickly as they were prepared to support. ----- ### "ZaiLab / Compareguru" — 5.0/5 > **Rochwane** | *February 26, 2020* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: Everything is one click away. and if I have a problem \[SENSITIVE CONTENT HIDDEN\] is always there to sort it out. Never had she made me wait longer than 60 sec to be up and running again > > **Cons**: there is a glitch in the matrix. sometimes I get to tuck in a call status where I won't receive a call again and again \[SENSITIVE CONTENT HIDDEN\] is there to save the day > > By law, I need to keep a record of all our calls and with ZaiLab I have no problem storing and downloading my calls ----- ### "Review Zailab - by Elegant" — 5.0/5 > **Bas** | *March 20, 2020* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: Cloud Solution, Easy integration, Easy to use. > > **Cons**: real time dashboard for agents with queue information. > > Zailab is professional company with a high service level and a personal approach. Questions are answered quickly. The functionality of the product is very good. Especially during the Corona Crisis we are very happy with the solution Zailab offers, it enables our team to work efficiently from home. ----- ### "True partnership with Zailab" — 5.0/5 > **Paula** | *May 27, 2020* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: It's very intuitive and the setup was really easy. It only took us 3 days to go live with the first 50 users. For the first time we have 360 view of our customers, everything you need is made available on the dashboards. The look and feel is very exciting. > > **Cons**: Nothing comes to mind, about the software. > > The overall experience has been exceptional, from training all the way to on boarding. The help desk is available 24/7, highly knowledgeable and always ready to help. Top Notch\!\! ----- ### "Good Service" — 5.0/5 > **Eric** | *March 9, 2020* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: We've using Zailab for a couple of months now, Personal opinion I cannot complain about the service is Top-Notch customer service in terms of the issues with the system. They always answer promptly if I have issues that are as a business person is a must for me address whatever issues that I have because I'm paying service. > > **Cons**: Nothing. Keep up the Good Work, Amazing Job > > Amazing ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/110877/zaiconversations?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/110877/zaiconversations) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data