UJET

Customer interaction & support platform with CRM integration

About UJET

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to UJET

Key benefits of UJET

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to UJET

    Images

    UJET Software - 1
    UJET Software - UJET Web Call - End User View
    UJET Software - UJET Mobile Call - End User View
    UJET Software - UJET Smart actions on IVR (Lite SDK) - End User View
    UJET Software - UJET + Salesforce Integration
    UJET Software - UJET + Kustomer
    UJET Software - UJET + Zendesk Integration
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    UJET video
    UJET video
    UJET Software - 1 UJET Software - UJET Web Call - End User View UJET Software - UJET Mobile Call - End User View UJET Software - UJET Smart actions on IVR (Lite SDK) - End User View UJET Software - UJET + Salesforce Integration UJET Software - UJET + Kustomer UJET Software - UJET + Zendesk Integration

    Features

    Total features of UJET: 60

    • API
    • Activity Dashboard
    • Alerts / Escalation
    • Appointment Management
    • Archiving & Retention
    • Auto-Responders
    • Automatic Call Distribution
    • Blended Call Center
    • CRM Software
    • Call Center Management
    • Call Logging
    • Call Monitoring
    • Call Recording Software
    • Call Routing
    • Call Transfer
    • Canned Responses
    • Chat/Messaging
    • Communication Management
    • Computer Telephony Integration
    • Customer Experience Management
    • Customer Segmentation
    • Customizable Branding
    • Dashboard Software
    • Feedback Management
    • File Sharing Software
    • File Transfer
    • Geotargeting
    • IVR / Voice Recognition
    • Inbound Call Center
    • Interactive Content
    • Knowledge Base Management
    • Knowledge Management Software
    • Live Chat Software
    • Manual Dialer
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Management
    • Negative Feedback Management
    • On-Demand Communications
    • Outbound Call Center
    • PBX
    • Personalization Software
    • Phone Key Input
    • Proactive Chat
    • Queue Management
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Recording
    • Reporting & Statistics
    • Reporting/Analytics
    • SSL Security
    • Survey/Poll Management
    • Surveys & Feedback
    • Text to Speech
    • Transcripts/Chat History
    • Transfers/Routing
    • Voice Customization
    • Voice Mail

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    Reviews

    Overall rating

    4.5 /5
    (112)
    Value for Money
    4.7/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support Software
    4.8/5

    Already have UJET?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 112
    Juan M. Juan M.
    Overall rating
    • Industry: Outsourcing/Offshoring
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Awesome Tool

    Reviewed on 2020-04-11

    I have loved UJET since we've been using it. It has been a great tool not only for our business...

    I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

    Pros

    It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

    Cons

    It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

    Alternatives Considered

    Five9

    Reasons for Choosing UJET

    Our client decided to change the platform since they were updating their support tools. UJET was better for their budget and for their operational requirements.

    Switched From

    Five9
    Lauren C. Lauren C.
    Overall rating
    • Industry: Retail
    • Company size: 501-1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Great experience with Ujet!

    Reviewed on 2019-09-16

    Overall, our experience has been good. We've been able to cut down on number of touches for calls...

    Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

    Pros

    -Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation.
    -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer.
    -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

    Cons

    The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

    Jamie S. Jamie S.
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Poor strategic vision from leadership, broken and unstable product.

    Reviewed on 2018-05-26

    None unfortunately.

    None unfortunately.

    Pros

    Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

    Cons

    The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject.

    The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago.
    Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

    Aireona W. Aireona W.
    Overall rating
    • Industry: Human Resources
    • Company size: 501-1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Wonderful

    Reviewed on 2019-09-17

    It has been better than the last software because now we can transfer calls to different departments...

    It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

    Pros

    You can merge, transfer and mute calls. We could not do that on the last software.

    Cons

    It will lag sometimes when disconnecting the call.

    Nate P. Nate P.
    Overall rating
    • Industry: Consumer Services
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    I consider myself a critic. However, there is very little to critique with UJET.

    Reviewed on 2017-10-16

    UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting...

    UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.

    Pros

    Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.

    Cons

    Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.

    Showing 5 reviews of 112 Read all reviews

    UJET FAQs

    Below are some frequently asked questions for UJET.

    UJET offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Please contact us for pricing details: https://www.ujet.co/contact-sales

    UJET has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    UJET supports the following languages:

    Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish

    UJET supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    UJET integrates with the following applications:

    Calabrio Workforce Management, Desk.com, Freshdesk, HubSpot CRM, Kustomer, Observe.AI, Salesforce Sales Cloud, ServiceNow, Verint Workforce Management, Zendesk

    UJET offers the following support options:

    FAQs/Forum, Phone Support, 24/7 (Live rep)

    Related categories

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