UJET

Customer interaction & support platform with CRM integration

4.5 /5 (112 reviews) Write a Review!

UJET Overview

What is UJET?

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.

UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August, Instacart, and Postmates to automate contact center processes and provide superior experiences that drive higher customer satisfaction. Headquartered in San Francisco, UJET enables businesses of all sizes to provide support experiences that turn customers into lifetime brand advocates.

UJET Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Please contact us for pricing details: https://www.ujet.co/contact-sales


UJET Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

UJET + Salesforce Integration
UJET Web Call - End User View
UJET Mobile Call - End User View
UJET Smart actions on IVR (Lite SDK) - End User View
UJET + Zendesk Integration
UJET + Kustomer
UJET + Zendesk Integration
UJET video UJET video UJET screenshot: UJET + Salesforce Integration UJET screenshot: UJET Web Call - End User View UJET screenshot: UJET Mobile Call - End User View UJET screenshot: UJET Smart actions on IVR (Lite SDK) - End User View UJET screenshot: UJET + Zendesk Integration UJET screenshot: UJET + Kustomer UJET screenshot: UJET + Zendesk Integration

UJET Reviews

UJET Reviews

Overall rating
4.5
/
5
Excellent
69

Very good
33

Average
7

Poor
2

Terrible
1

Value for Money
4.7
Features
4.5
Ease of Use
4.7
Customer Support
4.8
91% recommended this app
Juan M.

Awesome Tool

I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.


Lauren C.

Great experience with Ujet!

Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.


Allyse C.

Great customizable tool

We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.


Jamie S.

Poor strategic vision from leadership, broken and unstable product.

None unfortunately.


Sharmaine H.

UJET Experience

Overall UJET is a great tool for call centers and I love the program. Although there are still issues with the overall use of UJET, it isn't a everyday thing. I am not dealing with issues everyday I log on, so I still believe that UJET is amazing and will be even better when the glitches are fixed.


Juan M.
Industry: Outsourcing/Offshoring
Company size: 10,000+ Employees

Awesome Tool

Used Daily for 2+ years
Reviewed on 4/11/2020
Review Source: Capterra

I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Pros

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Cons

It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lauren C.
Industry: Retail
Company size: 501-1,000 Employees

Great experience with Ujet!

Used Daily for 1+ year
Reviewed on 9/16/2019
Review Source: Capterra

Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Pros

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation.
-Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer.
-The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Cons

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Allyse C.
Industry: Consumer Services
Company size: 201-500 Employees

Great customizable tool

Used Daily for 1+ year
Reviewed on 9/21/2020
Review Source: Capterra

We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.

Pros

The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.

Cons

I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jamie S.
Industry: Consumer Electronics
Company size: 1,001-5,000 Employees

Poor strategic vision from leadership, broken and unstable product.

Used Daily for 1+ year
Reviewed on 5/26/2018
Review Source: Capterra

None unfortunately.

Pros

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Cons

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject.

The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago.
Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Sharmaine H.
Industry: Telecommunications
Company size: 10,000+ Employees

UJET Experience

Used Daily for 6-12 months
Reviewed on 9/14/2020
Review Source: Capterra

Overall UJET is a great tool for call centers and I love the program. Although there are still issues with the overall use of UJET, it isn't a everyday thing. I am not dealing with issues everyday I log on, so I still believe that UJET is amazing and will be even better when the glitches are fixed.

Pros

This product is easy to use and doesn't cause for much explanation. It allows me to do my job with ease. I also have the ability to multitask while using UJET without messing up my calls and chats.

Cons

I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal. It will also randomly end the call even when your connectivity is good. Sometimes it will make the noise that I chat has come in, but I am unable to see it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9.1/10
Based on 112 user ratings
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UJET Pricing

UJET Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Please contact us for pricing details: https://www.ujet.co/contact-sales

Please contact us for pricing details: https://www.ujet.co/contact-sales

Value for Money
4.7/5
Based on 112 user ratings
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UJET Features

UJET Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.5/5
Based on 112 user ratings
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Categories

Additional information for UJET

Additional information for UJET

Key features of UJET

  • API
  • Activity Dashboard
  • Authentication & Security
  • Automated Routing
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Transfer
  • Chat
  • Chat Functionality
  • Communication Management
  • Contact History
  • Contact Management
  • Contextual Search
  • Customer Experience Management
  • Customer Service Integration
  • Customer Support Tracking
  • IVR / Voice Recognition
  • Instant Messaging
  • Known Issue Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Management
  • Real Time Reporting
  • Reporting & Statistics
  • Security & Encryption

Benefits

  • With the unique Smart Actions, problems are resolved easily and with quick precision.
  • Instant stats for voice and chat channels with agent performance, SLA, CSAT, & more.
  • Handle-time cut by half, with automated workflows.
  • Request touch fingerprint verification, photos, screenshots, or videos within chats/calls.
  • Real-time reporting to gather business insights.

  • UJET FAQs

    UJET FAQs

    Below are some frequently asked questions for UJET.

    Q. What type of pricing plans does UJET offer?

    UJET offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Please contact us for pricing details: https://www.ujet.co/contact-sales

    Q. What are the main features of UJET?

    UJET offers the following features:

    • API
    • Activity Dashboard
    • Authentication & Security
    • Automated Routing
    • CRM Integration
    • Call Center Management
    • Call Recording
    • Call Transfer
    • Chat
    • Chat Functionality
    • Communication Management
    • Contact History
    • Contact Management
    • Contextual Search
    • Customer Experience Management
    • Customer Service Integration
    • Customer Support Tracking
    • IVR / Voice Recognition
    • Instant Messaging
    • Known Issue Management
    • Live Chat
    • Multi-Channel Communication
    • Multi-Channel Management
    • Real Time Reporting
    • Reporting & Statistics
    • Security & Encryption

    Q. Who are the typical users of UJET?

    UJET has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does UJET support?

    UJET supports the following languages:

    English

    Q. What type of pricing plans does UJET offer?

    UJET has the following pricing plans:

    Subscription

    Q. Does UJET support mobile devices?

    We do not have any information about what devices UJET supports

    Q. What other apps does UJET integrate with?

    UJET integrates with the following applications:

    Kustomer, Kustomer, Salesforce Sales Cloud, Zendesk

    Q. What level of support does UJET offer?

    UJET offers the following support options:

    Phone Support, FAQs