--- description: Detailed reviews on MSP360 Backup based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare MSP360 Backup with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: MSP360 Backup Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Backup Software](/directory/496/backup/software) > [MSP360 Backup](/software/110521/msp360-managed-backup) # MSP360 Backup Canonical: https://www.getapp.ca/software/110521/msp360-managed-backup Page: 1 / 11\ Next: [Next page](https://www.getapp.ca/software/110521/msp360-managed-backup?page=2) > MSP360 Managed Backup is a secure, scalable, and cost-effective backup solution that eliminates vendor lock-in, reduces maintenance time, and maximizes MSP profitability with flexible storage and automation. > > Verdict: Rated **4.6/5** by 251 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of MSP360 Backup Cost-Effective: Competitive pricing with no vendor lock-in, reducing total cost of ownership. Multi-Platform Support: Windows, macOS, Linux, and various cloud providers under a single platform. Security \& Compliance: Object lock, advanced encryption, multi-factor authentication, and compliance-ready backups. White-Labeling: Custom branding for MSPs to enhance their service offerings. Multi-Cloud Storage Support: Compatibility with multiple third-party cloud storage providers, including Amazon S3, Wasabi, Backblaze B2, Microsoft Azure, and Google Cloud, offering flexibility and redundancy. Easy backup configuration and powerful management: MSP360 Backup's managed backup console allows users to control everything from single pane of glass. Remotely setup and manage all backup and restore operations, and restore to virtual environment directly from the control panel. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 251 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: MSP360 - **Location**: Powell, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact MSP360 for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Colombia, Cyprus, Denmark, France, Germany, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal and 8 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Archiving & Retention - Automated Scheduling - Automatic Scans - Backup Log - Backup Scheduling - Backup and Recovery - Bare-Metal Restore - Billing & Invoicing - CPU Monitoring - Client Portal - Cloud Backup - Compression - Content Library - Content Management System (CMS) Software - Continuous Backup - Continuous Monitoring - Contract/License Management ## Integrations (11 total) - Amazon EC2 - Autotask PSA - ConnectWise Automate - ConnectWise PSA - Google Cloud - Google Workspace - Microsoft 365 - Microsoft Azure - NinjaOne - ScreenConnect - Wasabi ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Backup Software](https://www.getapp.ca/directory/496/backup/software) ## Related Categories - [Backup Software](https://www.getapp.ca/directory/496/backup/software) - [Archiving Software](https://www.getapp.ca/directory/1055/archiving/software) - [Server Backup Software](https://www.getapp.ca/directory/1123/server-backup/software) - [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software) - [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software) ## Alternatives 1. [IDrive](https://www.getapp.ca/software/2056979/idrive) — 4.6/5 (1201 reviews) 2. [Cove Data Protection](https://www.getapp.ca/software/108695/solarwinds-msp-backup-recovery) — 4.6/5 (375 reviews) 3. [Salesforce Backup](https://www.getapp.ca/software/2062031/salesforce-backup) — 4.8/5 (80 reviews) 4. [NAKIVO Backup & Replication](https://www.getapp.ca/software/131035/nakivo) — 4.8/5 (463 reviews) 5. [Vinchin Backup & Recovery](https://www.getapp.ca/software/2071885/vinchin-backup-recovery) — 4.7/5 (181 reviews) ## Reviews ### "The MSP360 (Was Cloudberry) is funcional but not up to expectations" — 4.0/5 > **Ron** | *September 10, 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: In my opinion the 'Backup History' report might be the best reason to use the software. The report is well though out with good links present to learn more about the details of individual backup jobs. > > **Cons**: MSP360 has a local installable client that communicates with it's web portal. We use the software for local backups to USB drives and I was shocked to realize that backups would not proceed unless an working Internet connection is present. Another surprise is that the software has no settings that we've been able to figure out to do a full backup. It does do incremental backups which unsurprisingly are useful. Aspects of the administrative portal are not as intuitive as expected. In the case of updating software the notation "Backup for Windows - Public v7.5.3.3 - Get Sandbox Latest v..." and then pressing a \[Make Public\] button are the required steps to allow the already configured auto-updating of software. To take place, 'who knew?'. If you don't figure it out and keep up you'll find the software no longer functioning and no links that we found to easily explain the steps that we finally discovered deep in documentation. We suggested some simple interface updates to make it simple but no response so far. > > Backups are consistent and easy to troubleshoot when everything is working. Getting to there was a bigger then expected training effort. Likewise the navigation to make a desired change required touching every one of 8 or more set-up screens. There's lots to come to grips with. ----- ### "MSP360 reseller point of view" — 5.0/5 > **Ted** | *November 14, 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard > > **Cons**: Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing. I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice. The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot. > > It is a reliable, versatile, manageable backup system. Therefore, I am very happy with it. ----- ### "Staying away from your products" — 3.0/5 > **Tom** | *February 20, 2024* | Accounting Software | Recommendation rating: 0.0/10 > > **Pros**: Easy to setup, easy to use, just worked for the most part > > **Cons**: License pricing increase with no additional benefit, the account rep never responded to any of my follow ups about price matching prior to my legacy file backup license being done away with. > > Had to quickly switch to another service due to the absurd price increase, resulting in many additional hours of work after being on your service for many years. ----- ### "Extremely customisable and reliable" — 5.0/5 > **James** | *September 7, 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option. > > **Cons**: Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved. > > We have been using it for 5+ years and would have stayed if it wasn't good enough for our clients. It's also great to be able to brand the installation client for a professional look. ----- ### "Fantastic -- The service is exactly what it should be." — 5.0/5 > **Donnie** | *August 26, 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Price, ease of use, transparency, speed, and support are all top-notch. > > **Cons**: Honestly, I cannot fault this at all. Like anything that costs money, it could always be cheaper... but the price is extremely good. > > I was previously a Carbonite partner, and MSP360 Managed backup is an absolute breath of fresh air. It works, it is easily managed, the website is fantastic. I can easily restore, edit the backup scheme, and more from the website-- which is very responsive. The onboarding process was a cinch, the support is fantastic (not that I need it often). The pricing is more than fair, and gives you a lot of choice between different storage platforms. I personally use Backblaze B2, and it works so, so well. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.ca/software/110521/msp360-managed-backup?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/110521/msp360-managed-backup) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data