About shopVOX

shopVOX is a cloud-based custom manufacturing solution for custom manufacturers with features for sales lead management, quoting, business intelligence, employee management, and more.

shopVOX business management solution provides businesses with the tools needed to run their shop from sales lead management to invoicing and everything in between. Users can create and manage their quotes, work orders, purchase orders, jobs, machine scheduling, online quote and proof approvals, customers, employees, and inventory. ShopVOX has simple QuickBooks integration, comprehensive business intelligence, in-built email templates, and allows for online credit card payments through Authorize.net.

shopVOX aims to help sign, print, apparel, awards, auto body and other custom manufacturing and custom service companies experience more time, productivity, collaboration, and control with their management solution.

Pricing starting from:

US$99.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to shopVOX

Key benefits of shopVOX

  • Sales lead management: manage leads easily from shopVOX and save time by easily transferring sales lead information to a quote or a project.

  • Accurate quotes fast: with shopVOX, estimates can be created with detail and with a simple or complex formulas, matrix or with a bill of materials and labors.

  • Online quote and proof approvals: quotes and art layouts for jobs can be approved by customers online and notifications occur in real time when changes & approvals occur.

  • Real time collaboration with staff: collaboration tools to keep workflow, projects, jobs, and more in sync and to ensure jobs get done on time and with enhanced clarity.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$99.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to shopVOX

    Images

    shopVOX Software - Job - List View
    shopVOX Software - Work Anywhere
    shopVOX Software - Job - Order Board
    shopVOX Software - Detailed BOM Breakdown
    shopVOX Software - Online Proof Approvals
    View 6 more
    shopVOX video shopVOX Software - Job - List View shopVOX Software - Work Anywhere shopVOX Software - Job - Order Board shopVOX Software - Detailed BOM Breakdown shopVOX Software - Online Proof Approvals

    Features

    Total features of shopVOX: 66

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Alerts/Notifications
    • Audit Trail
    • Automated Quoting
    • Automated Scheduling
    • Billing & Invoicing
    • Bills of Material
    • Bindery Estimating
    • Calendar Management
    • Capacity Management
    • Capacity Planning Software
    • Cataloging/Categorization
    • Client Portal
    • Collaboration Tools
    • Contact Management Software
    • Content Scheduling
    • Cost Estimating
    • Customizable Branding
    • Customizable Fields
    • Customizable Reports
    • Customizable Templates
    • Data Security
    • Discount Management
    • ERP
    • Electronic Payments
    • Employee Management
    • Estimating
    • Inventory Management Software
    • Job Costing Software
    • Job Scheduling
    • Job Tracking
    • MES
    • Maintenance Management Software
    • Material Requirements Planning
    • Order Management Software
    • Order Processing
    • Pipeline Management
    • Pre-Press Estimating
    • Pre/Post Service Calculations
    • Price / Margin Management
    • Price and Cost Calculations
    • Pricing Management
    • Product Configurator Software
    • Production Options Evaluation
    • Production Scheduling Software
    • Projections
    • Purchase Order Management
    • Purchasing & Receiving
    • Quality Control
    • Quality Management Software
    • Quotes/Estimates
    • Real Time Notifications
    • Reminders
    • Reporting/Analytics
    • Role-Based Permissions
    • Scheduling Software
    • Search/Filter
    • Shipping Management
    • Third Party Integrations
    • Traceability
    • Vendor Management Software
    • Version Control
    • Work Order Management

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    Acumatica Cloud ERP

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    Reviews

    Overall rating

    4.6 /5
    (195)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.3/5
    Customer Support Software
    4.7/5

    Already have shopVOX?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 195
    Chris F.
    Overall rating
    • Industry: Printing
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Crucial tool for our business

    Reviewed on 2018-11-30

    Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! ...

    Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.

    Pros

    We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.

    Cons

    I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day.
    Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.

    Response from TechVOX

    Thanks for the great review Chris!

    Gary F.
    Overall rating
    • Industry: Printing
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Game Changer

    Reviewed on 2020-06-08

    Pros

    So many things to like and big upgrades from our current software.
    - Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort.
    - Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks.
    - The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales.
    - Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

    Cons

    - Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed.
    - This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

    Response from TechVOX

    Gary, thanks for the detailed review! We are so happy that you are benefiting from shopVOX's estimating feature, Quickbooks integration and many other features!

    Randy F.
    Overall rating
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Overall a great product with the exception of Management Reporting which leaves much to be...

    Reviewed on 2017-11-04

    Pros

    * Relatively easy to setup and configure
    * Powerful pricing and product development engine
    * Quoting is straight forward and easy and consistent providing you have set up pricing/products properly
    * Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue.

    Cons

    * shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation
    * shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard.
    * On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone.
    * In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:)

    Response from TechVOX

    Wow - Randy thanks for the detailed feedback.

    Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day.

    I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier.

    If you're interested - please shoot me an email and we'll set up a time to speak.

    Glen M.
    Overall rating
    • Industry: Design
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    SV Experience so far...

    Reviewed on 2020-05-28

    SV has been excellent from the start. Set up and installation was simple and with a bit of playing...

    SV has been excellent from the start. Set up and installation was simple and with a bit of playing it has been developed into a solution for our business. There are lots of features and opportunities we can progress with and we are finding opportunities and ideas as we continue the development of the system. The remote support has been great, however I think with the vast array of products and offerings SV has, potentially a local UK based agent to help with set up and training would be helpful as sometimes peoples learning hobbits are different etc.

    Pros

    The facility to run all of our sales and production operations from one system, working online is superb. CRM and quotations combined with scheduling and production stages help to provide a clear and accurate picture of all communications and projects within the business.

    Cons

    Sometimes being able to view multiple sections would benefit instead of having to go in and out of fields etc. But apart from that the system offers everything we need to operate effectively and efficiently.

    Response from TechVOX

    Glen, thanks for the great review! We are so happy that shopVOX is of great value for your shop and that you are using so many of it's features! Keep trying new ones!

    David B.
    Overall rating
    • Industry: Design
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Modulex Ontario

    Reviewed on 2020-03-06

    Shopvox has been very easy to learn and navigate. There have been some issues making changes, and...

    Shopvox has been very easy to learn and navigate. There have been some issues making changes, and creating specific reports, but overall, a great platform. There have been some bugs with reports and BI but for day to day quotes, order processing, invoicing and reporting, it has been great.

    Pros

    Cross referencing data through searches, and related tabs, along with reports and lists. Ability to expand uses for production, web ordering, inventory, time management/tracking for production and more.

    Cons

    Limited CRM (Sales) platform with less reporting for this area of business. Custom reports can be complicated and convoluted.
    Setting up and using the 'Job and Production' segment can be time consuming and can become more time consuming than value for the data entry.

    Reasons for Choosing shopVOX

    Poor functionality, VERY difficult user experience, navigation, data management, with little cross referencing and reporting.

    Switched From

    KeyedIn

    Reasons for Switching to shopVOX

    ease of use. integrated CRM with ERP. Ability to open the job, inventory, manufacturing module. Ability to create an online ordering platform (e-commerce). simple navigation and intuitive. customer support

    Response from TechVOX

    Thanks for the awesome review. We are so pleased that you are satisfied with shopVOX for your day to day tasks We are constantly improving the software and love suggestions.

    Showing 5 reviews of 195 Read all reviews

    shopVOX FAQs

    Below are some frequently asked questions for shopVOX.

    shopVOX offers the following pricing plans:

    • Starting from: US$99.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    No contracts, No setup fees. No upfront fees. Pay as you go. Start with as little as $19 per month, per user.

    shopVOX has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    shopVOX supports the following languages:

    English

    shopVOX supports the following devices:

    shopVOX integrates with the following applications:

    Authorize.Net, Google Workspace, Microsoft Outlook, QuickBooks Online Advanced, WooCommerce, Xero, Zapier

    shopVOX offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

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